The Westin Orlando Universal Boulevard

  • 9501 Universal Boulevard,
  • Orlando,
  • Florida
  • 32819
  • USA
  • Landkarte

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Rated 4.3 out of 5 by 370 reviewers.
Rated 3 out of 5 by Slightly Disappointed Very disappointed with staff at check-in counter. My rooms were not available at 3:00 PM. I was traveling with 24 people and the rooms were made available at stagnant time frames, which was inconvenient to the group. When I left for dinner at 6PM, my last room was still unavailable. By that time, there were NO MORE doubles available and I was offered a suite for an additional $50. I thought that to be preposterous. There was a different check-in staff at the desk when I returned. I explained my situation to her and she immediately spoke with management and had the charge reversed. The cleaning staff was excellent, though. I was just slightly disappointed with my overall stay, especially with such a large group with high expectations. July 24, 2014
Rated 1 out of 5 by Imagine Image a Disney hotel not friendly to Kids. Well we found it. The Image Westin in Orlando is anything but friendly to their most vulnerable customers. I recently stayed at this SPG Property near Disney with high expectation but was highly disappointed. The term “Heavenly Beds” I think is used to refer to the high of their beds. They were so high from the floor that my tall 6 years old boy had a hard time getting into it. Old beds and furniture and an unpleasant bathroom made our stay a nightmare. As a frequent business travel and loyal SPG member I never realized that when traveling with the kids for leisure I expect only the best. If you are like me; this is not your place. January 2, 2013
Rated 5 out of 5 by Great Spot Fantastic property great staff! July 30, 2014
Rated 3 out of 5 by Over-priced for Poor Service Several times my room was not cleaned and no one replenished my towels even after I called the front desk several times and the assured me someone would come. I just gave up. Considering the cost of the stay, this is obscene. July 29, 2014
Rated 4 out of 5 by great place to relax Westin Hotel provides a comfortable and financially reasonable opportunity to relax and enjoy downtime. Rooms are roomy, comfortable and relaxing. Without reservations, I would recommend others to stay at the Westin. July 29, 2014
Rated 4 out of 5 by Super Staff! I stay in hotels quite often and expect well-appointed common areas, clean guest rooms, and superior beds. This hotel had all of that, plus exceptional staff who went above and beyond to serve customers. July 29, 2014
Rated 1 out of 5 by Worst Hotel I've stayed at in years From check in to check out this was not a good experience. Check in starts at 3 pm and we checked at 4 pm. Only one of our two rooms were ready so we all waited in one room for a phone call that the second room was done. An hour later, still no phone call so I called the front desk to check on it. Still not ready. So we waited for another hour and still didn't hear anything. At this point we were getting annoyed. I've never stayed anywhere that THREE HOURS after check in, with the guests waiting in the hotel for two hours, the room still wasn't ready. This time, I went down to the front desk and asked if our second room was ready in person. The response was still no. I asked if ANY room was available...one bed, two beds,...it didn't matter if we could just get a room as we had plans for the evening and needed to get ready. .After some time, they upgraded the room to a one bedroom suite which, at that point, wasn't much of a consolation. We thought the worst was behind us. We had our rooms and all was well...until the next morning when we went to take showers and had NO WATER. Not just a little bit.. NONE. There was no water to flush the toilet and only hot water to brush our teeth in the sink. I called the front desk and they told me there was a problem with the hotel design and that during high demand water periods, there is water pressure issues with the upper floors so we were going to have to take showers at a different time. We were on the 11th floor. I couldn't believe it. So, no showers, no toilet in either of our two rooms to get ready for the day. The next morning, we got up at 6 am to try and have water for showers and toilet use. We got one shower in and by the end of the second it was starting to become intermittent. The third shower ended with no water. Unbelievable! There was a pile of garbage in the far corner of the room that should not have been missed. It wasn't a candy wrapper or something small that could've been over-looked, it was a pile of garbage. This was in the first room that was" ready" when we got there. I washed the bathroom floor with one of the hand towels because it was dirty. I didn't want to complain because I felt fortunate to at least have ONE room. After our two night stay, we were getting ready to leave and my son-in-law went down to the lobby to get a luggage cart to load up their things. He was told that he couldn't take one because they were reserved for the"special people". He was quite hurt by this and I was outraged. When I went to the front desk to check out, I was just waiting for somebody to ask me about our stay, but nobody did. This was probably just as well, at that poin,t because I was so mad. I wouldn't have expected this from a Westin. It was very third rate and I would not recommend this hotel unless you are on one of the lower floors and are one of the "special people". January 5, 2013
Rated 4 out of 5 by Love the heavenly beds I was upset because I saw a snake on the path walking back to the hotel from the pool. It really scared me. Told the front desk. Acted as if no big deal!!!l dissapointed July 27, 2014
Rated 4 out of 5 by Great... Great hotel. I am writing only to try to change Westin's policy regarding in-room wireless internet access. For a hotel chain of this quality to require payment for wireless internet is unappealing, especially for SPG members. October 28, 2011
Rated 5 out of 5 by Brian was great I was in town for a few nights on business and the staff, especially Brian, could not have been more attentive, helpful and genuine people. Will definitely be coming back. July 25, 2014
Rated 5 out of 5 by Great staff and comfortable hotel I stayed at this property for a small conference onsite. The hotel is directly across from the convention center, and we used all of the meeting space at the hotel. While the meeting space is smaller than some hotels, it was up-to-date. Everyone loved the venue. All of the staff was courteous and very responsive. The rooms were just what you'd expect at a Westin-- spacious and comfortable and quite. The location is excellent. It is near the convention center but just away from the traffic of I-Drive. It is thus quite but near the restaurants, etc. January 19, 2012
Rated 5 out of 5 by Great Hotel Very nice place to stay at! July 24, 2014
Rated 3 out of 5 by 60 dollars per night for Internet! Took my family to Florida for a week and on the way to the Westin I passed a number of hotel chains offering both free Wifi and free breakfast. But at The Westin Universal Boulevard they will charge you 15 dollar per day for internet. But the fee only includes one device. If you have kids, who wants to play on their mobiles, you will end up paying 15 dollars per device and day.In my case it would be 60 dollars per day for all of our four devices. I am surprised that customer oriented companies like Starwood keeps charging high fees for Wifi. It is bad revenue! If you want to use free internet you have to take your family down to the reception area. February 27, 2014
Rated 4 out of 5 by Great and relaxing hotel The hotel facilities were great, especially because is a very quiet place. Bed as always is very comfortable. July 22, 2014
Rated 5 out of 5 by Great Hotel I wanted to thank you and your staff for a great stay. My family and I had a wonderful time and enjoyed the stay. I have two comments, the restaurant was outstanding, the food and services was great. I'm sorry because I did not get his name, but he worked as one of the valet, he advised that he came from New Orleans after Katrina. Describe, African American bald male. He was outstanding and such an asset to your hotel. Don't lose him . April 12, 2013
Rated 1 out of 5 by Watch out for 12th Floor I recently stayed at the Westin Imagine at Orlando to attend a professional conference. I was given a room on the 12th floor. The next morning, after beginning my shower, the water STOPPED RUNNING after about three minutes. After complaining, I was informed that they know between the hours of 8 - 10 am, the 12th floor does not have water pressure. I was then offered to either change a room or receive a free breakfast. My first question is - if you KNOW that the problem exists, what not FIX IT? Why would you continue to put guests into rooms that YOU KNOW have this water issue? And then to make the suggestion to either bathe the night before or before 8:00 am - this is truly NOT guest focused whatsoever. In addition, on the last day of my stay, my room never received maid service. I did not get back to my room until very late that evening, and was flying out early the next day - totally without maid service from the prior day. January 24, 2013
Rated 5 out of 5 by Awesome Experience Traveled with my family including our five month twins. Staff here were awesome - everyone from valets to wait staff - great customer service and genuinely friendly. We will be back - recommend this hotel for everyone. Food in restaurant was excellent. February 23, 2014
Rated 5 out of 5 by Great experience Excellent - quiet, clean, with a touch of posh. If you are looking for the excitement of an Orlando Resort, this is not it. If you are looking for a Very nice hotel, with superior service, that is quiet, convenient, and fairly priced- this is it1 February 23, 2014
Rated 5 out of 5 by great people The hotel is wonderful, just as I have come to expect, but the staff put it over the top, from the valet to front desk everyone was helpful July 17, 2014
Rated 5 out of 5 by Great feature and central location Stayed with my wife and teenage daughter over the Thanksgiving Holiday. Spacious, clean, comfortable room. Had a corner 1 bedroom so my wife and I had a separate room. Staff was great. Nice location, centrally located between Disney and Universal as well as convenient to MCO. Would definitely recommend and return when I travel back to Orlando! December 3, 2012
Rated 5 out of 5 by Comfortable hotel Nice staff, clean facilities March 26, 2014
Rated 3 out of 5 by SO-SO Was not impressed: Parking $20/night Wifi: $15/day Toilet handle broken kitchen only had one bowl, one plate kitchen did not have a wine opener TV only worked sporadically (could always get audio but sometimes video would be mia). turning the set off and on repeatedly would remedy the situation. However, staff was great. December 30, 2011
Rated 5 out of 5 by A relaxing property After a long day at the convention center attending a trade show,it was wonderful to get away from the tourist area and have a quiet, elegant hotel to return to. The food in the restaurant was well prepared and the service was top knotch. The rooms were clean and comfortable. I have already made reservations to return. February 6, 2012
Rated 2 out of 5 by falling apart and poor service by far and away the worst Westin experience I have had. I spend approx. 45-50 nights per year in hotels, mostly in higher end Starwood brands, and this was clearly subpar. the hotel is almost literally falling apart - towels hooks were taped to the back side of the door and fell off during the night, screen doors were off their tracks, shower handles spun around to no effect, tv was not fully functional, etc. - and the service was subpar to the point that dishes left outside the room were not removed 36 hours after we left them, despite repeated calls. and the view from the hotel is definately not picturesque. April 4, 2012
Rated 4 out of 5 by Hotel facilities I didn't like the following: 1- no laundry in the hotel !! 2- the hotel charge for the internet (we are in 2012 where internet is complimentary ) 3- charging daily car parking (the hotel is in the suburbs not in NY city) May 27, 2012
Rated 5 out of 5 by Never be Sorry for my stay When I reach the entrance of the hotel in the parking lot I know that my stay will be fantastic December 29, 2011
Rated 1 out of 5 by Room had no water Room had no water and we had a early flight didn't have time to argue with front desk room 927 December 24, 2012
Rated 5 out of 5 by Great hotel Service in this hotel is superb at all levels. Platinum recognition and room upgrade to a suite was greatly appreciated. Nicole at check in and bell staff were exceptional. Location near convention center was very convenient. Restaurant in hotel is very good. Overall, this is one of the nicer Westins I have stayed at in a while. I highly recommend it and look forward to going back. May 24, 2014
Rated 5 out of 5 by Always a great experience We always stay here when we come to Orlando and it's always a great experience. October 17, 2012
Rated 2 out of 5 by Front desk staff was deplorable Unfriendly and arrogant, not responsive to needs January 1, 2013
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