Rated 1 out of 5 by Joe1970 Imagine
Image a Disney hotel not friendly to Kids. Well we found it. The Image Westin in Orlando is anything but friendly to their most vulnerable customers. I recently stayed at this SPG Property near Disney with high expectation but was highly disappointed. The term “Heavenly Beds” I think is used to refer to the high of their beds. They were so high from the floor that my tall 6 years old boy had a hard time getting into it. Old beds and furniture and an unpleasant bathroom made our stay a nightmare. As a frequent business travel and loyal SPG member I never realized that when traveling with the kids for leisure I expect only the best. If you are like me; this is not your place.
January 2, 2013
Rated 1 out of 5 by Lisa14 Worst Hotel I've stayed at in years
From check in to check out this was not a good experience. Check in starts at 3 pm and we checked at 4 pm. Only one of our two rooms were ready so we all waited in one room for a phone call that the second room was done. An hour later, still no phone call so I called the front desk to check on it. Still not ready. So we waited for another hour and still didn't hear anything. At this point we were getting annoyed. I've never stayed anywhere that THREE HOURS after check in, with the guests waiting in the hotel for two hours, the room still wasn't ready. This time, I went down to the front desk and asked if our second room was ready in person. The response was still no. I asked if ANY room was available...one bed, two beds,...it didn't matter if we could just get a room as we had plans for the evening and needed to get ready. .After some time, they upgraded the room to a one bedroom suite which, at that point, wasn't much of a consolation. We thought the worst was behind us. We had our rooms and all was well...until the next morning when we went to take showers and had NO WATER. Not just a little bit.. NONE. There was no water to flush the toilet and only hot water to brush our teeth in the sink. I called the front desk and they told me there was a problem with the hotel design and that during high demand water periods, there is water pressure issues with the upper floors so we were going to have to take showers at a different time. We were on the 11th floor. I couldn't believe it. So, no showers, no toilet in either of our two rooms to get ready for the day. The next morning, we got up at 6 am to try and have water for showers and toilet use. We got one shower in and by the end of the second it was starting to become intermittent. The third shower ended with no water. Unbelievable!
There was a pile of garbage in the far corner of the room that should not have been missed. It wasn't a candy wrapper or something small that could've been over-looked, it was a pile of garbage. This was in the first room that was" ready" when we got there. I washed the bathroom floor with one of the hand towels because it was dirty. I didn't want to complain because I felt fortunate to at least have ONE room.
After our two night stay, we were getting ready to leave and my son-in-law went down to the lobby to get a luggage cart to load up their things. He was told that he couldn't take one because they were reserved for the"special people". He was quite hurt by this and I was outraged.
When I went to the front desk to check out, I was just waiting for somebody to ask me about our stay, but nobody did. This was probably just as well, at that poin,t because I was so mad.
I wouldn't have expected this from a Westin. It was very third rate and I would not recommend this hotel unless you are on one of the lower floors and are one of the "special people".
January 5, 2013
Rated 4 out of 5 by JB123 Great...
I am writing only to try to change Westin's policy regarding in-room wireless internet access. For a hotel chain of this quality to require payment for wireless internet is unappealing, especially for SPG members.
October 28, 2011
Rated 5 out of 5 by deerisle Great staff and comfortable hotel
I stayed at this property for a small conference onsite. The hotel is directly across from the convention center, and we used all of the meeting space at the hotel. While the meeting space is smaller than some hotels, it was up-to-date. Everyone loved the venue.
All of the staff was courteous and very responsive. The rooms were just what you'd expect at a Westin-- spacious and comfortable and quite.
The location is excellent. It is near the convention center but just away from the traffic of I-Drive. It is thus quite but near the restaurants, etc.
January 19, 2012
Rated 3 out of 5 by Ohiotraveller Atrocious Rooms
I have stayed here 3 times and twice I got stuck in rooms where I kept hearing a tapping sound throughout the length of stay. What was annoying was that it was intermittent sound loud enough to wake me me up in the middle of night and then go quiet and then come back up....Stay
August 8, 2014
Rated 5 out of 5 by Laura1967 Recommend for Business & Leisure
Friendly staff, clean & comfortable rooms, great pool & restaurant/bar. Rooms are quiet and I like the mini-kitchen.
August 9, 2014
Rated 3 out of 5 by Per10 60 dollars per night for Internet!
Took my family to Florida for a week and on the way to the Westin I passed a number of hotel chains offering both free Wifi and free breakfast.
But at The Westin Universal Boulevard they will charge you 15 dollar per day for internet. But the fee only includes one device. If you have kids, who wants to play on their mobiles, you will end up paying 15 dollars per device and day.In my case it would be 60 dollars per day for all of our four devices. I am surprised that customer oriented companies like Starwood keeps charging high fees for Wifi. It is bad revenue! If you want to use free internet you have to take your family down to the reception area.
February 27, 2014
Rated 3 out of 5 by EmKayGee Slightly Disappointed
Very disappointed with staff at check-in counter. My rooms were not available at 3:00 PM. I was traveling with 24 people and the rooms were made available at stagnant time frames, which was inconvenient to the group. When I left for dinner at 6PM, my last room was still unavailable. By that time, there were NO MORE doubles available and I was offered a suite for an additional $50. I thought that to be preposterous. There was a different check-in staff at the desk when I returned. I explained my situation to her and she immediately spoke with management and had the charge reversed. The cleaning staff was excellent, though. I was just slightly disappointed with my overall stay, especially with such a large group with high expectations.
July 24, 2014
Rated 5 out of 5 by Rob334 Great Hotel
I wanted to thank you and your staff for a great stay. My family and I had a wonderful time and enjoyed the stay. I have two comments, the restaurant was outstanding, the food and services was great.
I'm sorry because I did not get his name, but he worked as one of the valet, he advised that he came from New Orleans after Katrina. Describe, African American bald male. He was outstanding and such an asset to your hotel. Don't lose him .
April 12, 2013
Rated 1 out of 5 by Jsmits Watch out for 12th Floor
I recently stayed at the Westin Imagine at Orlando to attend a professional conference. I was given a room on the 12th floor. The next morning, after beginning my shower, the water STOPPED RUNNING after about three minutes. After complaining, I was informed that they know between the hours of 8 - 10 am, the 12th floor does not have water pressure. I was then offered to either change a room or receive a free breakfast. My first question is - if you KNOW that the problem exists, what not FIX IT? Why would you continue to put guests into rooms that YOU KNOW have this water issue? And then to make the suggestion to either bathe the night before or before 8:00 am - this is truly NOT guest focused whatsoever. In addition, on the last day of my stay, my room never received maid service. I did not get back to my room until very late that evening, and was flying out early the next day - totally without maid service from the prior day.
January 24, 2013
Rated 5 out of 5 by BigDawg67 Great feature and central location
Stayed with my wife and teenage daughter over the Thanksgiving Holiday. Spacious, clean, comfortable room. Had a corner 1 bedroom so my wife and I had a separate room. Staff was great. Nice location, centrally located between Disney and Universal as well as convenient to MCO. Would definitely recommend and return when I travel back to Orlando!
December 3, 2012
Rated 5 out of 5 by East2west Awesome Experience
Traveled with my family including our five month twins. Staff here were awesome - everyone from valets to wait staff - great customer service and genuinely friendly. We will be back - recommend this hotel for everyone. Food in restaurant was excellent.
February 23, 2014
Rated 3 out of 5 by VLT1 SO-SO
Was not impressed:
Toilet handle broken
kitchen only had one bowl, one plate
kitchen did not have a wine opener
TV only worked sporadically (could always get audio but sometimes video would be mia). turning the set off and on repeatedly would remedy the situation.
However, staff was great.
December 30, 2011
Rated 5 out of 5 by Cbc73 Great experience
Excellent - quiet, clean, with a touch of posh. If you are looking for the excitement of an Orlando Resort, this is not it. If you are looking for a Very nice hotel, with superior service, that is quiet, convenient, and fairly priced- this is it1
February 23, 2014
Rated 5 out of 5 by JBN25 A relaxing property
After a long day at the convention center attending a trade show,it was wonderful to get away from the tourist area and have a quiet, elegant hotel to return to. The food in the restaurant was well prepared and the service was top knotch. The rooms were clean and comfortable. I have already made reservations to return.
February 6, 2012
Rated 2 out of 5 by stageharbor1 falling apart and poor service
by far and away the worst Westin experience I have had. I spend approx. 45-50 nights per year in hotels, mostly in higher end Starwood brands, and this was clearly subpar. the hotel is almost literally falling apart - towels hooks were taped to the back side of the door and fell off during the night, screen doors were off their tracks, shower handles spun around to no effect, tv was not fully functional, etc. - and the service was subpar to the point that dishes left outside the room were not removed 36 hours after we left them, despite repeated calls. and the view from the hotel is definately not picturesque.
April 4, 2012
Rated 5 out of 5 by Bob98 Comfortable hotel
Nice staff, clean facilities
March 26, 2014
Rated 4 out of 5 by Bir7y Hotel facilities
I didn't like the following: 1- no laundry in the hotel !! 2- the hotel charge for the internet (we are in 2012 where internet is complimentary ) 3- charging daily car parking (the hotel is in the suburbs not in NY city)
May 27, 2012
Rated 5 out of 5 by John34 Never be Sorry for my stay
When I reach the entrance of the hotel in the parking lot I know that my stay will be fantastic
December 29, 2011
Rated 1 out of 5 by Drs007 Room had no water
Room had no water and we had a early flight didn't have time to argue with front desk room 927
December 24, 2012
Rated 5 out of 5 by xcitme13 Always a great experience
We always stay here when we come to Orlando and it's always a great experience.
October 17, 2012
Rated 2 out of 5 by BlackRooster Front desk staff was deplorable
Unfriendly and arrogant, not responsive to needs
January 1, 2013
Rated 3 out of 5 by Pyramid1 Over-priced for Poor Service
Several times my room was not cleaned and no one replenished my towels even after I called the front desk several times and the assured me someone would come. I just gave up. Considering the cost of the stay, this is obscene.
July 29, 2014
Rated 4 out of 5 by gl2020 great place to relax
Westin Hotel provides a comfortable and financially reasonable opportunity to relax and enjoy downtime. Rooms are roomy, comfortable and relaxing. Without reservations, I would recommend others to stay at the Westin.
July 29, 2014
Rated 4 out of 5 by Katie5 Super Staff!
I stay in hotels quite often and expect well-appointed common areas, clean guest rooms, and superior beds. This hotel had all of that, plus exceptional staff who went above and beyond to serve customers.
July 29, 2014
Rated 5 out of 5 by Annie222 Great Spot
Fantastic property great staff!
July 30, 2014
Rated 5 out of 5 by Ken196 Another Outstanding Experience!!!!!
My fiancé and I stayed at the Westin Imagine in Orlando our fourth time in two years. The Westin Imagine is our main attraction. What makes this hotel special is many things. First, the people who work there are extremely friendly, professional and attentive. We now consider them part of our family. Mike, the General Manager is extremely pleasant and professional. He was greeting guests as they entered the back of the hotel. Candice is super friendly to us, all smiles and made sure our stay was comfortable. Zane was amazing as usual with his service with lunch, dinner and drinks. Rosario provides us with such a great breakfast experience, very knowledgable about Florida attractions and just the nicest person. There are so many other wonderful people who work hard to provide the best experience possible. The Westin Imagine is extremely clean and fresh smelling!! Our room was spotless. The pool is very clean and very well maintained. We were pleasantly surprised to see a completely updated fitness center with all new equipment. My fiancé and I worked out every morning.
We're taking our family down to the Westin Imagine in March. We're also looking forward to booking our October honeymoon! We could keep going on and on about this hotel. We consider it more like an experience beside a place to sleep. We highly recommended the Westin Imagine!!!!
Ken and Allie
November 10, 2013
Rated 5 out of 5 by Jordan3 Above and Beyond Just Being a Great Hotel!
My wife and I recently stayed at The Westin Imagine Orlando so that she could get some much needed surgery from a specialist in the Orlando area. Being from out of town, I decided to stay at this hotel because I had stayed here on a business trip last year and recalled it being a nice property. Well, it is a very nice property, well appointed, nice rooms/suites, good prices on food and drink, huge pool, etc. etc. - all those things you'd expect from Westin. But this property excelled in the area of "Service."
From the front desk accommodating all of our needs as it related to rooms for ourselves and her parents, to the concierge knowing us both by name and why we were there, to the valets having the car waiting for us each morning we came out and having a wheel chair waiting on us when we returned from the hospital, to the housekeeping staff working quickly and politely around my wife recovering in the bed, to the valet insisting on the day of check out to get not only the bags into the car but assisting me as we moved my wife into the car as well.
I travel worldwide extensively every year and rarely get to enjoy the beautiful rooms I check into (alas, work takes place outside of the hotel), but spending a week at the Westin Imagine was almost better than being at home ... almost! Hats off to the concierge Elaine, the valet Wayne, the bartender Danielle, the housekeeping staff, and the entire front desk staff for their detailed, sincere, and well executed "Service!"
From my wife and I - Thank you very much!
October 2, 2012
Rated 4 out of 5 by Rsnow Love the heavenly beds
I was upset because I saw a snake on the path walking back to the hotel from the pool. It really scared me. Told the front desk. Acted as if no big deal!!!l dissapointed
July 27, 2014
Rated 3 out of 5 by MRHCanada Disappointed for the first time
Have never been disappointed with a Westin before - anywhere, but this was a first. The room was adjacent to a "Trash" room and featured a fairly constant banging sound that felt like it was coming through the walls. Arrived late and was out the next day, so by the time it was noticed it seemed too late to change. While I didn't do anything about it, it should not happen in a hotel like this. In addition, the dishes in our kitchen were taken away, but not replaced during the visit. One of the days, no service was provided to the room until between 6-7 pm after it was pointed out. Overall, not "bad", just not as satisfied with the stay as I have always been in the past. Expect more from my favourite hotel brand.
November 9, 2011