Rated 5 out of 5 Best hotel in Key West
This was our 6th year to spend my birthday at the Westin. It is the very best. The location and everything else is unsurpassed. I am already looking forward to next year
December 13, 2013
Rated 5 out of 5 by Worl52 Wonderful pool
Great stay at the Westin. Spent a lot of time at the pool. Samantha was great!
December 10, 2013
Rated 2 out of 5 Hotel was dissatisfactory
1. There were no bath tubs just a shower and my wife does not take showers. She would have liked a bath tub and for a well known hotel as the Westin, that was not acceptable.
2. When my wife and I arrived to spend the week there, we were told that we had to pay for the week up front. Another lady staying there was upset as well about this up from=nt paying for the week. After a long augument, they allowed us to pay daily then the next day we found ouselves locked ou of our room. Not good treatment of customers.
December 4, 2013
Rated 5 out of 5 by Brajesh2013 Great hotel
We stayed here for 4 nights with kids. Everything is exceptionally good at this hotel. Loved the staff in bistro and front desk. Only complain is staff at sun deck. We went there with kids and were told that they won't come to our table to serve and we need to walk to the bar to get our order. Then we saw them serve other customers and kids were puzzled why we were singled out. I decided not to tip and later on found out they had added tips already. What nonsense ! Why would I tip for no service!!! This is ridiculous to add it without my consent.
November 28, 2013
Rated 3 out of 5 by CHI2012 Check Crusie Ship Schedule
The hotel is conveniently located to sites, shops and restaurants, but cruise ships spoiled our ocean view 3 out of 4 days.
December 2, 2013
Rated 1 out of 5 by haspi Everyone is Platinum!
I have stayed at this hotel for a quick weekend getaway. These points require major improvement:
There is a lot of new staff at front office.(2-3 new to 1 experienced) It took them half an hour to check me in.
The bathroom door was broken. Could not be fully closed.
Service: when I asked the manager for a late check out, I was told that everyone in the facility is SPG platinum and he cannot make an exception. This is a very rude response, not a way to treat a loyal customer.
I'm very unsatisfied with my stay.
November 30, 2011
Rated 2 out of 5 by BradK55 Front desk unresponsive
This was by far the worst stay I have ever had a at a Westin. My room should not even be rented. The view and noise from the cooling towers is unacceptable in a resort property. I asked to me moved 4 times and each time I was told no. Mean while other people in my group where be moved on request. In addition the shower was not functioning properly and this also fell on deaf ears. The only thing I can say is that the maid service and the AC were good. Upon check out I was asked how my stay was and I replied not good and once again the front desk did or asked nothing. I know I should have went to a manager but at this point I was completely disheartened .
October 23, 2013
Rated 4 out of 5 by Peter2012 One HUGE drawback!
This hotel is excellent with a perfect location on the tip of Key West overlooking the ocean and modern marina. We have thoroughly enjoyed it in the past. BUT, in February 2012, staying for 5 nights, we were shocked to see, day after day, 2 or 3 monster 10-12 storey cruiseships docked end-to-end along the outside wall of the hotel's marina. Some stayed well in to the evening. GONE was our ocean view, and GONE were the wonderful sunsets. Also note that some 10,000-plus cruise passengers are deposited day after day in the tiny Key West. This has ruined a previously great destination. If the Westin does not change this policy of docking huge cruise ships in this way its glory days will be over. And we will not return.
March 19, 2012