Rated 5 out of 5 by Oldfordtruck If you need to stay in Richmond look no further!!!
Second time in two months staying at the Westin Richmond. Andrew and staff were amazing. Room was super clean. Had dinner and drinks at the bar which was top notch. Bartender was great. Everyone is professional. I cannot say enough about my overall experience. Will most likely be back in August.
June 14, 2015
Rated 4 out of 5 by Visitor237 Comfortable, pleasant hotel
Nice hotel; reservation not quite as expected. Asked for two queen beds and one king, adjoining rooms. Got two rooms with doubles. No one offered to fix the mistake.
Had been traveling for a week when arrived, no laundry service on site.
Great staff, very pleasant and polite.
May 26, 2015
Rated 5 out of 5 by CamLay77 All good but the price
The Westin is a very nice upscale presenting hotel but even with the excellent PR... I believe the prices charged for the location is too much.
May 18, 2015
Rated 5 out of 5 by USAALLTHEWAY BEST IN THE WORLD
AS ALWAYS THE WESTIN IS THE BEST HOTEL IN THE WORLD. WE ALWAYS HAVE A GREAT TIME WHILE THERE. THE CUSTOMER SERVICE IS THE BEST THERE IS. EVEYONE FROM RICHARD TO THE BARTENDER AND RESTAURANT STAFF WERE EXTREMELY COURTEOUS AND PROFESSIONAL.
WE ORDERED A NICE DINNER BUT THE PORK CHOP ORDERED WAS EXTREMELY WELL DONE AND WE COULDN'T FINISH EATING THE REST. THE BARTENDER WAS VERY RECEPTIVE AND MADE THE BEST DRINKS EVER TASTED. I ALSO LIKE THAT YOU HAD CHANGED BARTENDERS FROM THE LAST VISIT WE HAD LAST YEAR. THIS WAS A GREAT MOVE. YOU GUYS ARE THE BEST. THANKS AGAIN TO THE ENTIRE STAFF AND THE MANAGEMENT TEAM.
March 31, 2015
Rated 4 out of 5 by wigstheome Solid Stay
Checked in on a Saturday afternoon. Check in was quick and simple. My Platinum status was acknowledged, although my preferences were not addressed and I was not offered an upgrade (a perk, not a privilege so no big deal). Unfortunately, the room I was given (725) suffered from significant elevator noise, including the sound of the cabs rising and falling and opening and closing. When I called the front desk, I was promptly relocated to another room (750), which was much quieter (and meet my Platinum preferences including a non-adjoining room). The new room was fine, and generally seemed clean, although there were cobwebs in two of the four corners of the bathroom. The concierge/attendant in the executive club was very gracious and helpful. Checkout was simple, and my bill was in order.
February 24, 2015
Rated 5 out of 5 by Debbie78 Best of Richmond!
This was my first stay---definitely not my last! Was wowed from the moment I entered the lobby. The concierge was fabulous! She handled my transportation needs and ALWAYS addressed me by name. The service on the club level was superb. The room was nicely appointed and had everything we needed to enjoy our stay. Ordered room service and the server was delightful. 5 star all the way!
February 19, 2015
Rated 5 out of 5 by Smith04 Perfect Getaway!
Room was great! Enjoyed the Westin Workout room. Convenient! Great staff! Always friendly and professional!
February 17, 2015
Rated 5 out of 5 by LN125 Great Richmond hotel!
Really beautiful space and comfortable room. Very pleased with the check-in process, etc.
February 2, 2015
Rated 5 out of 5 by Steve83 Great Hotel
A Westin with free parking and a club lounge, nice! Hotel is very clean and modern. Restaurant food was excellent and staff very professional. Room was quiet and comfortable. Will come back.
January 26, 2015
Rated 5 out of 5 by BJ47 Great Staff
Fantastic weekend! Thanks to Kevin Worthy who made arrangements and recommendations. The staff were all very friendly, especially staff in the Starwood executive club. Thanks.
November 12, 2014
Rated 4 out of 5 by ConnieS11 Restaurant was disappointing
The rooms and concierge/front desk service were excellent. The restaurant was terrible. Had 2 meals. Both were very disappointing. Lunch took forever to order and then arrive, and food was cold. Did not have time to send back because it took so long. (Had to get in to a conference.) Breakfast next morning was a disaster for entire table. Response of restaurant manager was not satisfactory. We had some kind of gross sludge in the coffee. Coffee getting cold due to wait time for creamer. My order came out of kitchen right but fellow diners (4) all had trouble with orders.
November 9, 2014
Rated 5 out of 5 by NewYorker19 great stay
friendly and knowledgeable staff. amazing attention to the furry friends. clean. no smell or spots in the dog floors which is amazing given the fact that they can have accidents. no extra fee for dogs. great place.
November 1, 2014
Rated 5 out of 5 by Julie61 A wonderfully friendly and helpful staff !
I would definitely recommend this hotel to friends and family ! The staff was always friendly, very courteous and helpful. The hotel was very clean. The hallways were quiet and the hotel room was very comfortable...I always got a good night sleep. I loved the shower ! The restaurant was wonderful ...the service, food, atmosphere...all great ! Location a plus too...easy to get to. I'll be back !
October 29, 2014
Rated 5 out of 5 by Mea33 Amazing
I love the Westin! and my experience here just makes me want to stay at this chain more often!
Well done! Bravo!
October 27, 2014
Rated 5 out of 5 by Jenski685 Wonderful Anniversary!
My husband and I had our wedding reception at The Westin last year and went back for our 1 year anniversary. We had an extraordinary time and were treated so wonderfully by the staff. We had a fabulous suite and were given champagne and chocolate strawberries. The treatment was so above and beyond. We are so grateful for our lovely stay at The Westin and thankful for the great staff, their kindness and loyalty to their customers!
October 23, 2014
Rated 5 out of 5 by Breakdwn My favorite Westin
Consistently spectacular service, I go out of my way to stay at this property. 5 stars all the way.
October 18, 2014
Rated 5 out of 5 by RSTS Little Disappointed
Westin was one of the best hotels, however I was a little disappointed considering the high status they carry.
I had soiled sheet, with ether coffee or blood. It was an old stain and that was not pleasing. I was there for a major conference and just did not have the time to go back and forth about the situation as I did not need my room to be entered. There is a great possibility the staff would have taken care of it however not the expectation I had in mind. First time I have ever had such am experience at Westin....the stain was on the throw cover...
October 13, 2014
Rated 5 out of 5 by health Great for Quiteness
I found this hotel to be very relaxing. There was no excessive noise. The courtesy and professionalism of the staff was wonderful. Will come again if in the area.
October 13, 2014
Rated 5 out of 5 by McCarthy This hotel was a lovely experience.
Next time we hope to stay longer! The comfort of the room, the hotel staff and the excellent food in the hotel restaurant were wonderful. It is a nice, friendly place to stay.
October 5, 2014
Rated 4 out of 5 by Ceecee7 Its very private
I Love how private the hotel is. It also has a great bar and dinning area. I will be back.
September 27, 2014
Rated 4 out of 5 by Susi20 Night Travelers
Traveling at night along the long + dark highways, the Westin was an oasis! Just as we were reaching our limit + needed to find a place to rest our head. Voila! The staff were very friendly, the room was very clean, comfy + we felt right at home + had a great night sleep. The gym was a wonderful asset after driving in a car for hours. We had a great stay!
September 16, 2014
Rated 4 out of 5 by Susi20 Breath of Fresh Air
Traveling late at night + The Westin was a breath of fresh air to encounter as sleep was weighing heavy on our minds. The Westin was an oasis + the staff wonderful, the beds so comfortable + the gym was a highlight after sitting in a car for hours. Had a great experience here. Decided to book 2 more nights at a Westin Hotel at our destination in Charlotte NC.
September 16, 2014
Rated 4 out of 5 by Kraayenbrink Likes and dislikes
Room was adequate
"Heavenly" bed was not so heavenly for me
VIP lounge is great, however, they could change up the breakfast sausage, as well as the evening hot offerings.
Staff throughout was great. Gym was adequate, and liked I don't have to take my gym shoes, etc next visit
Wish you had an outdoor pool or sun deck.
September 14, 2014
Rated 5 out of 5 by LawrenceT Very good Hotel
The staff and hotel were professional and very good.
September 9, 2014
Rated 5 out of 5 by ed522 Great place to stop
I drive to florida 6x's a year and this is a great stop for me. And one of the few Weston's with a Club room.Staff was very friendly, and the rooms were very clean.
September 1, 2014
Rated 5 out of 5 by maggie56 staff
Fantastic staff , wonderful beds, bath amenities . Loved our stay and will continue to stay in future.
August 24, 2014
Rated 4 out of 5 by hatcreek1 a nice Westin
Very convenient location, staff is terrific, bar is fun, rooms were crisp and clean
August 24, 2014
Rated 5 out of 5 by dcal Good Stay
It was a short visit but the hotel was wonderful and the staff was great, in particular- Amanda at the front desk, who was friendly, helpful and steered us to an excellent lunch establishment near the hotel
August 23, 2014
Rated 5 out of 5 by wikiwham nice stay
We have stayed at the Richmond Westin previously and it has been a very nice get away for our family each time. There were some difficulties with the pool/hot tube this visit, but hey, that can happen, and my kids recovered. Very nice stay.
August 21, 2014
Rated 5 out of 5 by Albrfr Great Hotel
Very clean, great staff, and good food.
August 19, 2014