Rated 4 out of 5 by JNA1 A good business hotel in Munich
Excellent recognition of customer loyalty to Starwood here. First class reception on arrival with room upgrades and club benefits. The Westin exec club is stylish, well staffed and well stocked. The only downside is the view of the Sheraton hotel's brutalist architecture next door.
Tip: In the summer head to the beer garden at the adjacent hotel.
October 23, 2015
Rated 5 out of 5 by Bier Fantastic Hotel
Great hotel, the bed was super comfortable, the spa area was fantastic and the breakfast was marvellous.
June 29, 2015
Rated 5 out of 5 by Elli27 staff
staff is very friendly and helpful
June 18, 2015
Rated 5 out of 5 by Explorer Back again, but this time with my family
It was nice to be back again!
Can't say anything new, everything is in my first review....it still true after a few years.
This time I used the pool with my little daughter several times, she just loved it.
It was a priceless time to see her pretty smiling little face when we played in the water.
Thanks for the late check out, had more fun time in spa area!
June 9, 2015
Rated 5 out of 5 by AlphaSlam06 Great gym
Really enjoyed my stay. Quick and friendly staff. Great gym facility to get a great workout in.
May 22, 2015
Rated 3 out of 5 by LoyaltyIsNumber1Thing Platinum? We don't really care.
If I am rating an organization that takes part in a loyalty program, my entire rating focuses on how they handle their end of that program, for I have satisfied the requirements of it on my end. What can you do for the most loyal customers? That is the business that SPG should be in but all too often, they are not. Was it a nice hotel? Was the staff nice? Was the room nice? Uh, yeah, it's not a Four Points, its a Westin in a major city, it kind of better be nice. As an SPG member I expect to at least have a room on an SPG floor. Didn't happen. As a Platinum member I expect to have a room on the Club Floor. Didn't happen. As a Platinum member I expect to be able to have my choice as to where I can eat breakfast in regards to the lobby restaurant or the lounge. Didn't happen. I really don't feel like having to argue with the front desk to have certain charges that are actually Platinum benefits removed from my bill. Platinum? Be careful, ask questions when you check in. Make sure you know what you can and can't do here because this hotel doesn't hold their most loyal customers in high regard.
Also, flying in to Munich in the AM on a weekday? Have fun in traffic on the way to the hotel if your taking a bus or cab or private car. Expect a long slow ride.
April 16, 2015
Rated 5 out of 5 by Michu1234 Very comfortable beds
Hotel guarantees you great sleep. Spacious and well equipped bathroom. You may also enjoy nice view of the city.
March 30, 2015
Rated 1 out of 5 by mdfrankfurt15 decent place but No SPG benefits
Rooms are clean and nicely done but in my three stays so far they don't recognize you as platinum.
No upgrades (can I use a conference room for 1 hour, NO). the club lounge is ok but food can be improved to other WESTIN we are used to.
February 1, 2015
Rated 5 out of 5 by imran71 sheikh Imran
Everything was just perfect
January 6, 2015
Rated 3 out of 5 by AxAn Nice Bavarian restaurant
Food is nice at the Bavarian restaurant and breakfast in the clubrooms is good with nice staff, but there is no club/lounge feeling with comfy seating and soft lights....the junior suite is not really a wholesome experience.
December 5, 2014
Rated 5 out of 5 by Mike Westin Grand in Munich
Indeed a 'grand' hotel. High quality all the way around - lobby, bar, work-out room, clean, bedroom, bathroom and helpful staff. Highly recommend this hotel
November 13, 2014
Rated 5 out of 5 by Firechicken The hotel's rooms are amazing !
The entire hotel experience was excellent from check in to departure. The rooms were spacious, comfortable and quiet. The bathroom was spectacular especially with the waterfall shower head. The hotel made our stay that much more enjoyable knowing you were returning to a place offering home comfort type setting.
October 30, 2014
Rated 5 out of 5 by Budjudy Great hotel.
Exceeded all our expectations, food and staff very helpful. Rooms spacious with beautiful views.
October 16, 2014
Rated 1 out of 5 by Maya12345 Poor service.
- no consistency in anything.
- very poor customer service.
- room had broken mini bar, no tea kettle, sink was blocked, towels were grey in color.
October 13, 2014
Rated 1 out of 5 by Dks20142014 Westin Munich
The staff service was poor. The receptionist was unfriendly and unhelpful as was the person in the fitness area. Clearly normal for the hotel staff.
October 10, 2014
Rated 2 out of 5 by JSG1 Spread a Little Too Thin
October 2014: Overall good experience was marred by poor service and an absence of a doorman to assist with taxi service. Long lines of guests were sometimes unruly as people cut in line. The experience was made worse by the front desk staff who insisted there was a doorman but that he was parking a car. For 45 minutes? This happened twice during our stay. I expect more out of Westin and particularly an expensive Westin.
October 9, 2014
Rated 4 out of 5 by Pat8888 Builder
Great experience great room
September 30, 2014
Rated 4 out of 5 by DrJun not bad
It was totally OK. Concierge staff, room and Westin Executive was so so. But in Front desk, there are some very nice staff. The nice gentleman who welcomed me during my check-in has Italian name and he was very professional. Hotel is now loosing the gorgeous so it's time to think about the renovation. Quality of Sleep was good.
September 24, 2014
Rated 4 out of 5 by Rol51 Everything ok
My Business friend an I had a Weekend stay for the openig of the Octoberfest 2014. Everything in the Hotel was ok, even the check out took not more time than 15 minutes.
September 22, 2014
Rated 5 out of 5 by hoss78 great stay!
very nice hotel with great service...
September 8, 2014
Rated 4 out of 5 by BobboS Beware Extra fees
The room was first class and the breakfast was wonderful, but as a first time Starwoods Gold member, I was surprised to be charged 29 Euros for breakfast, 16 Euros per day for wi-fi in the room, and 6.50 Euros per day if I actually wanted to watch the flat screen TV. These fees are excessive! We stayed in eight hotels on our recent trip through Germany and Austria, and every one provided breakfast and wi-fi in the room rate. While we were at this Westin, the hotel website was offering a reasonable double room rate which included breakfast and wi-fi. I think Starwood guests should be treated in a better way.
September 7, 2014
Rated 2 out of 5 by Ampm123 Disappointing experience
First of all, when I entered the room, there was rubbish left on the table and the floor.Second, my room was next to the staff room and every time they close the door, they slammed the door and It was very noisy. However, the breakfast was very nice.
August 29, 2014
Rated 2 out of 5 by Europe2014 Room for improvement
Disappointed SPG Gold membership was not recognized as room was booked through a friend even though I personally paid the bill.
Disappointed no privileges were offered so it's 'not every visit counts'.
Staff were indifferent and had a care less attitude.
Not the welcome or level of service expected from a Grand Westin.
August 25, 2014
Rated 1 out of 5 by 2300 Worst Westin - stay somehere else
We reached out to hotel management before our stay to encourage a nice vacation experience when taking 2 rooms for 4 nights. What a disappointment. No one at the Platinum check-in. No upgrade of our room type. Indifferent attitude of the front desk staff. The worst: young children playing nosily in the hallway late at night. We called security and they said "nothing we can do". We talked to the nanny (parents were not staying with the children) she said she could not control them. We asked for compensation at check out & were told "we will consider this & email you". The paid 1,000 Euros for one room and 46,000 pts for the other and rec'd some meger pts as goodwill.
By the way, rooms are small, bathroom very small. Shower is like a phone booth.
I doubt the manager will respond as we reached out before our visit, we tried to get more platinum recognition at check-in, and we made our displeasure known at check-out. What can they say now?
This property does not belong in the Starwoods group & offers nothing for Platinum members.
August 24, 2014
Rated 5 out of 5 by Komondor49 Great location, Comfortable
Beautiful facilities, very friendly and helpful staff. Close to public transportation.
August 17, 2014
Rated 5 out of 5 by Abousami Westin Munich
Fantastic facilities and excellent services.
August 6, 2014
Rated 5 out of 5 by Chuck Staff made me feel welcomed
As soon as I walked in, everyone in the front area, were helpful. They made me feel welcomed and I had a quick check in,
August 4, 2014
Rated 4 out of 5 by Billy3126 Poor room decor - unfinished
My room did not look anything like the photo on the hotel's Internet website. Very deceptive. The wood wasn't varnished and other guests had scribbled on the table. Very disgusting and a disappointing start to my stay.
August 1, 2014
Rated 3 out of 5 by creamsauce Comfortable room but poor breakfast
Room was great. but Hotel location was uncomfortable from airport, breakfast was poor.
July 30, 2014
Rated 5 out of 5 by GW2012 Flawless and relaxing Monday overnight for Jason Mraz SPG Moments private concert
In short...perfect stay, perfect property, perfect service, wonderful Spa pool + Sauna area, delightful private Club lounge.
This American couple living in small town E. Switzerland jumps at a chance for quick getaways in Munich. This was our first time at Westin Grand Munich after also trying 2 other excellent Munich area SPG properties in the past 2 years. From arrival to departure, the entire team was absolutely on their A-game! Arriving by metro, we stumbled in the back way outside the hotel's Beer Garden. The service employees on their private smoke break did not miss a beat to see we were lost; and helped out immediately. Check-in smooth with a lovely, affable greeting. Room upgrade another positive surprise; with soaring views of Munich skyline. We arrived in time to enjoy the Pool and Sauna and found the facilities to be perfect with also helpful staff. The evening with Jason Mraz was splendid...for such a major event, they planned flawlessly and showed off the best of their organization, culinary skills, performance area...no lines, plenty of drinks, everyone having a splendid time. This my friends marks the difference between SPG and any other program... SPG is so far above and beyond, there is no comparison. Our perfect, quick overnight stay in Munich ticks off yet another reason I love SPG. Finally, a quick thumbs up as well to the Club Lounge staff... impeccably organized with keeping an inviting food area fresh and the drinks full. Quiet, relaxing setting also with that same view of Munich skyline. All SPG stays in Munich have been great, but going forward we will be returning to this Westin.
July 29, 2014