Rated 1 out of 5 by Amye0118 Housekeeping Needs Assistance
Upon arrival for a 13 day stay, our bed was made however, the bottom sheet and pillow case was dirty. I called for Housekeeping to come and clean. I came back to the room and the sheets had not been changed! I called for Management. Mgmt came and apologized, He had the sheets changed asap. After being gone all day toward the end of our trip, we came back our Room about 5 pm and OUR ROOM was NOT CLEANED No clean towels, bed in array, Very disappointing. I would have expected more from this Hotel. Also, the Pool never had any towels, the water in the workout room never works, and an Act of Congress to get any food or drinks while lounging at the Pool.
July 12, 2013
Rated 5 out of 5 by AHLJ Pet friendly a plus for a above average hotel.
Out of several hotels in the area of our stay we chose Westin because it was pet friendly.
The facility was above average and we would definetly return.
The rate for the room was a good value and no extra charges for the pet.
December 9, 2013
Rated 4 out of 5 by rdee238 Food & Beverage needs improvement
The food quality was not very good.
The food service fell short
- Set up a snack bar and place to dispose of empties
- Hot drinks not maintained hot
- Buffet set up with no salt/pepper anywhere. When I got it, I was finished eating.
- Cold drinks ran out and not replenished.
Sloppy service and no attention to detail.
August 27, 2014
Rated 5 out of 5 by rodeo Great pet friendly hotel! (and area)
My wife and I wanted to test travelling with our cockerspanial/poodle mix. So we booked a weekend at the Westin Lake Mary. We had a great dog friendly time! The Westin provides a nice doggy bed and bowls at no extra charge. At check in they even informed us that Don Shula's restaurant had a pet friendly patio. In fact there are at least 11 pet friendly bars/restaurants within walking distance of this hotel! We ended up at Ruth's Chris Steakhouse. I guess you can say we spoil our dog!
August 6, 2014
Rated 5 out of 5 by Rye1761 Best Ever!
Found this hotel on a "pet friendly properties" website, as I never travel without my Jack Russell Terrier. This place is terrific. Upscale all the way, and no pet charges! The service is exemplary, have stayed at more exclusive facilities that don't measure up to the Westin.
Shula's 347 Grille, attached, is the happy hour to end all happy hours, $3.47 for each appetizer, including steak tips, $3.47 for a generous wine pour, or 3 glasses for $10! Will definitely stay here again, may make it a destination, as we love the surrounding area.
August 23, 2012
Rated 4 out of 5 by Eddie56 The hotel met my expectations
Overall, the hotel met my expectations. My son and I were in town for a wedding that was held at the hotel. The room was clean and bed comfortable and there was adequate hot water. Would have preferred a small refrigerator in the room versus whatever that thing was. It had no value to me. Staff was responsive and accomodating.
October 28, 2014
Rated 2 out of 5 by PJ22 Check In
I had stayed here before and was so impressed. So, I brought my family back this time and reserved two rooms. Even though we arrived early, we were able to get one of the rooms early at 1:00 P.M. We were extremely disappointed having to wait until 5:00 P.M. to get access to the other room. This was only because my son-in-law went down at 3:30 and finally at 5:00 again. We had requested the rooms be close to one another. One was on third floor and the other was on the sixth floor. Did not chose to use the pool as it was a disgusting green. An evening meal at Shula's was delightful however! Considering we left at 4:50 AM the next morning to catch a flight - a 5:00 PM check is unacceptable. We moved hotels to be closer to the airport. What a big mistake and disappointment!!
February 23, 2014
Rated 4 out of 5 by Flyingtailor very short stay
I came here late and left first thing in the morning. I really like staying here nice area and a nice Westin property.
August 31, 2014
Rated 2 out of 5 by Traveler Orlando North
. The website was not user friendly on two occasions when trying to book . Called the property direct and the reservationist was helpful. Upon arrival- no staff at the entrance, although front desk clerk was cordial. Club Lounge was less than well appointed, but staff was pleasant. Shula's 347 is fine as a very casual mid level facility, but needs to be explained better on the website to avoid disappointment. Overall, the stay was less than anticipated given Westin's usual excellent product and standards.
January 22, 2013
Rated 5 out of 5 by FunTimes2 AWESOME Weekend Getaway
My husband & I LOVE this hotel. It's 20 minutes from where we live & we getaway to it at least once a month. We live in the "country" so getting away & relaxing is awesome. The staff is wonderful.
We LOVE Shula's, the restaurant.
We've also been holding our annual Christmas party & overnight stay for our employees at this hotel going on 3 years now. Looking forward to doing it again this year.
Again, this hotel is wonderful & we recommend it to anyone & everyone that needs a place to stay.
December 9, 2013
Rated 5 out of 5 by whatever Best Orlando Experience
Westin Orlando North is "Perfect" clean beautiful facility, Professional and friendly staff plus everyone was really helpful. Strongly recommend this property for anyone visiting North Orlando, especially for business travelers.
August 16, 2014
Rated 5 out of 5 by ajack267 This Hotel is quiet
Everyone was pleasant and wanted to make sure I was comfortable. It was very quiet. The only thing I would recommend is in the vending machine location, maybe put in more lights. It is really dark in there and is why is the only selection for a soft drink is Coke? Do people drink Dr. Pepper in Florida? I was busy studying for a course I took down there, however, when I go back I plan ahead and schedule better and make this trip a vacation instead of business.
December 15, 2013
Rated 5 out of 5 by FLA1026 Great hotel and great staff
The Westin Lake Mary is a consistently fantastic hotel for business whether it be solo or conference. They have great conference facilities to accommodate groups of many sizes. For the fitness nut, the gym has great equipment and the local neighborhood has an awesome running trail. The local area has great restaurants within walking distance and amazing shopping is just a brief 20-30 minute drive. This is a nice hotel and highly recommended.
April 8, 2013
Rated 3 out of 5 by TracyAK Disappointed
I had planned on spending time by the pool during my stay while my husband attended meetings. The pool was partially drained and since it was in an area edged by high walls the heat got to be too much for me to spend any time.
Our main complaint however came after checkout. My husband left his raincoat on the bed intending to grab it last. We called the hotel directly twice that evening before leaving Florida and again the next day from home. Each time the people insisted that they would search and return our calls if they did find it or not. No one called ever, we know it was in the room. We live in a rainforest and the coat is a requirement.
August 8, 2014
Rated 5 out of 5 by yankee219 Daytona Weekend
The hotel was great as usual. We had a great stay and I will stay here on all of my Daytona trips. My only issue would be with the Executive Lounge in the morning . The food was great and staff responsive but they ran out of some items well before the end of the breakfast period.
Looking forward to the next stay.
July 14, 2014
Rated 5 out of 5 by KD1616 Best Hotel Staff!
The staff at the Westin Lake Mary is truly remarkable! I have been staying here every week since mid-January and each time I check in, I am always amazed at how helpful and responsive the team behind the front desk is!
I am always excited to see Paula each Sunday/Monday when I check in and she always goes above and beyond for me!
July 6, 2014
Rated 5 out of 5 by chefsanti Five stars all the way
This hotel is by far one of our favorite places to stay at. We originally found you as my best friend lives in Deltona, and we needed a place that was close by when we go to visit her. We have never had a bad experience here, and the hotel is always in pristine condition. This along with the friendliness and professionalism of the staff, makes for a most enjoyable visit each and every time! We'll be back soon! Thank you!
February 1, 2013
Rated 3 out of 5 by johnnyjay 4 star title 3 star features
No signs of valet upon arrival.
Entrance to lobby unattractive and unwelcoming.
Difficult to locate front desk as an agent was not present.
Refridgerator door detached off hinge.
Several hang ups via room phone, acknowledged by front desk but in response had no suggestions.
Late Night Menu food order never arrived.
Staff was friendly and apologetic but seemed unresourceful.
January 7, 2013
Rated 3 out of 5 by LoriG This hotel has potential to be better.
During my recent 2 night stay, I found 2 elliptical machines in the fitness center whose touch screens were not working properly. I gave up and then went to a treadmill whose audio was not working. I finally found a treadmill that worked. There were no workout towels and it was clear the machines and floor area were in need of cleaning. There were also not handi-wipes to allow for cleaning of machines before and after use (this is commonly offered in many hotel chains). A little later in the morning I headed to the Executive Lounge to find there was no coffee, no granola, no spoons, and little fruit. The breakfast time frame is clearly not a good time to run out of food supplies.
I believe this is a very nice property with welcoming staff and can be an even better, all around experience for guests if more attention is paid to the details. On a positive note, I certainly appreciated the courtesy shuttle to my nearby office.
January 26, 2014
Rated 3 out of 5 by Morgana Not a 4 star hotel
How can this be a 4 star hotel without the services of a bellhop? I travel often, and the lack of service provided here clearly leaves it with only a 3 star rating. On a positive note, room service was speedy and friendly and the bed is extremely comfortable. Note on housekeeping, there was hair on my bathroom floor that clearly was not mine.
November 6, 2012
Rated 5 out of 5 by Glance The Staff are the best
The hotel is of exceptional standard and has great amenities near by, but what always makes the stay great is the attentiveness and friendliness of the staff who are the life of the hotel.
June 27, 2014
Rated 5 out of 5 by Ken70 great staff and room.
My wife and I enjoyed our stay over the weekend. Great food at the Westin and across the street many more places to eat. We were going to stay in Orlando but chose to be out of the downtown area and found a great place to stay. From the time we arrived to the time we left we were treated very well by everyone at the Westin.
February 18, 2013
Rated 5 out of 5 by dpd653 The Westin did not dissapoint
We planned a trip to the Gator Bowl from Ohio and decided to hit Disney. We looked at staying at a resort. Just couldn't pass the bargain of staying at a Westin for cheap. GREAT VALUE. Then we got in and the staff was nice. The room was clean and updated, no problems there. We travel frequently and this was by far the best bed I have ever stayed in other then my own bed. It was so comfortable on my back esp after walking and being on my feet for 18hrs at Disney. Would recommend this place a million times to anyone who dont have to stay right in Orlando. Its was a 30 min drive to town and 45 min or so drive to Disney. Which was fine for us. Lets just say we finished our trip to Jacksonville and spent 2x more per night for a outdated hotel. We were very disappointed. The finally the TVs were HD 42 inch...It seems several places have LCD TVs without the High Def. I dont understand that. Well the Westin had most channels in HD. Perfect stay. Hotel was 2 mins from Interstate.
January 4, 2012
Rated 5 out of 5 by FLA1026 Consistently Awesome!!
The Westin Lake Mary is a great hotel that I highly recommend for business and / or pleasure. It is conveniently located to many great areas of Central FL. They have a staff that is second to none, all areas of the property are kept in pristine condition and it is an overall great value.
February 24, 2013
Rated 5 out of 5 by Chas910 Great Hotel
If this location suits your needs (north of Orlando, on the way to Daytona) then this hotel is a great place to stay. New, clean and comfortable. Restaurant is a surprisingly good steakhouse. Great workout facility.
Staff was friendly and efficient. Free wifi.
Overall a great stay.
March 2, 2013
Rated 4 out of 5 by ElGuapo97 Great location, excellent service, needs different restaurant
The desk clerks were excellent and kindly accommodated my request for a delayed check-out time. The room was clean and well appointed (except for the drapes, which could use a cleaning). When I first entered the room, I smelled something foul and I later detected that it was actually the smell of the water. If you haven't experienced Florida's water quality issues in the past, this may strike you, unless you have a poor sense of smell. It is absolutely disgusting...even brushing my teeth with it was repulsive. Certainly not the hotel's fault, but perhaps they could invest in a water filtration system? The worst part of the stay, however, was Shula's restaurant. I assume it continues to survive since guests are likely to eat in the hotel, despite its very average - even poor quality of food. I had steak for dinner that was cooked perfectly, but tough as nails...this is not the quality of beef that they claim it is - no way. The side dishes were gross and the breakfast was meh. Not your typical Westin restaurant.
September 10, 2013
Rated 5 out of 5 by TRAVELGIRL30 GREAT HOTEL
CLEAN/ UP TO DATE AND GREAT STAFF -VERY ACCOMIDATING
June 29, 2014
Rated 5 out of 5 by CAV53 Great location--great hotel
The Lake Mary Westin is like an oasis in north Central Florida. The hotel is located strategically for traveling to Daytona Beach and the eastern Florida coast and also for driving to Orlando.
This is my second stay here and everything was as successful as the first.
January 3, 2013
Rated 5 out of 5 by Zachi10 Recommendations
I was very pleased with my stay at the Westin. Everyone was cheerfuf and helpful. I arrived with a large convention, so they were very busy, but they took time to attend to our every need.
May 19, 2014
Rated 5 out of 5 by mfmCA Great Place
I haveover 100 nights a SPG tjhis and this place will be in my repeat list. Awesome service at front dest and at shula's 347. Very clean and quiet. A great business center and spacious executive club. I'll be back!
August 17, 2013