Rated 4 out of 5 by IraT Exceptionally fine staff.
A big drawback is that there is no shuttle from Orlando Airport to the hotel, and the cab drivers take advantage of guests arriving at Orlando (MCO) airport by charging outrageous prices for a ride. I had to pay US $90 to get from the airport to the hotel. Enterprise Auto also shows a low rental fee of $30. for three hours, which would easily get a guest to the airport, but adds a $50. dropoff fee. Can you believe a $50 fee just to turn in the car you've rented? Pirates are still in Florida!
August 3, 2014
Rated 5 out of 5 by SuiteNita Total Relaxation
Amazing sums up my WESTIN Experience. Everything about this hotel is totally amazing. The room, bed, food ... All amazing.
This time I had a mini fridge that sounded like a generator but other than that, I enjoyed my stay and slept like a baby.
August 4, 2014
Rated 2 out of 5 by kmichael57 Hotel Quality & Service are Slipping
I have stayed at the Westin Lake Mary for more than a year now ( 37+ nights) and since February of this year the Quality of my stays has steadily declined. Love the hotel but something significant has changed. Housekeeping is absolutely terrible, Shula's service is getting worse and general attitude of staff in negative.
My last stay on the 7th floor, nice room, but Draperies were falling off the tract and were not repaired after request...this type issue has become a common thing on each trip. Maintenance has definitely become an issue.
Sad to see this hotel and its staff in such disarray.
My Corporate Client has stopped using the Westin for events, meeting rooms and guest...They have recently requested we, as their consultants, begin staying at another hotel in the area.
I hope things will change in the near future!
August 1, 2014
Rated 5 out of 5 by Pillow5 Pillow
We left my 5 year old's favorite pillow in the room and the front desk (Jason) morning staff went over and above to find it for us.
August 4, 2014
Rated 5 out of 5 by yankee219 Daytona Weekend
The hotel was great as usual. We had a great stay and I will stay here on all of my Daytona trips. My only issue would be with the Executive Lounge in the morning . The food was great and staff responsive but they ran out of some items well before the end of the breakfast period.
Looking forward to the next stay.
July 14, 2014
Rated 5 out of 5 by Billyeaton Never stayed at a Westin before....sure will again!
As the title says, this was our first visit to a Westin. The price was very reasonable for a good clean modern hotel in a good location with extra amenities like a wonderful restaurant with excellent food and a very nice clean gym. After traveling 4 hours to reach the hotel that night we were tired and hungry, so we decided to eat at the hotel restuarant. Of course it was a bit more expensive being attached to the hotel, but we were happy that all of our entrées we ordered were excellent.
The hotel itself was very modern and contemporary/modern. Very important to me is clean clean clean. This place was SPOTLESS. The rooms were exceptionally clean and so were the hallways leading to those rooms. Trust me I looked for stains and happily didn't notice any. Also the hotel had a fresh smell to it unlike some places that smell like they just cleaned up something.
As for the location where we stayed, we stayed at the Westin in Lake Mary Florida. It's located conveniently next to I-4 and is literally surrounded by fine dining and large pharmacy and grocery store chains. Major shopping is within just 2-3 miles.
One night we were there they also had some major celebration so if you have a large convention wedding or gathering they have a top notch facility. If I had anything negative to say I would have only 2 small complaints,.. The refrigerator in the room is actually not a refrigerator but a kind of cooler if you will, so that was disappointing. luckily we didn't have too much to keep overnight. The only other thing was the air-conditioning seems certainly to cool the room but the room seemed to have a higher humidity at a cooler temperature so even though the room was cool it seems slightly damp...make sense?
Again those are small concessions, everything was a wonderful experience and if I find myself in Lake Mary again I will certainly use Western Lake Mary and highly recommend it to anyone
July 14, 2014
Rated 4 out of 5 by Romanovik Great place to relax
As always the Westin hotels provide a high quality sleep and the facilities were great. This hotel is away from the crow of the city and allows you to relax.
July 29, 2014
Rated 5 out of 5 by Maye This hotel is outstanding
Because of the excellent service, parking and various accommodations our family reunion (2014) was outstanding.
July 28, 2014
Rated 5 out of 5 by KD1616 Best Hotel Staff!
The staff at the Westin Lake Mary is truly remarkable! I have been staying here every week since mid-January and each time I check in, I am always amazed at how helpful and responsive the team behind the front desk is!
I am always excited to see Paula each Sunday/Monday when I check in and she always goes above and beyond for me!
July 6, 2014
Rated 5 out of 5 by TRAVELGIRL30 GREAT HOTEL
CLEAN/ UP TO DATE AND GREAT STAFF -VERY ACCOMIDATING
June 29, 2014
Rated 5 out of 5 by Glance The Staff are the best
The hotel is of exceptional standard and has great amenities near by, but what always makes the stay great is the attentiveness and friendliness of the staff who are the life of the hotel.
June 27, 2014
Rated 3 out of 5 by mfiuza Pretty good
This is a decent hotel but I expected more. The housekeeping services were spotty (they missed my room twice and didn't replace essentials). The breakfast buffet is good but pricey.
July 19, 2014
Rated 5 out of 5 by TheEmu Such a bargain for a brand new Westin!
This hotel is in a great business location. A quiet getaway, but it's immediately off I-4, a 20-30 minute direct drive to the attractions if you're staying for leisure.
The restaurant is fantastic, the rooms are just right, and the staff is very professional.
December 30, 2011
Rated 1 out of 5 by Amye0118 Housekeeping Needs Assistance
Upon arrival for a 13 day stay, our bed was made however, the bottom sheet and pillow case was dirty. I called for Housekeeping to come and clean. I came back to the room and the sheets had not been changed! I called for Management. Mgmt came and apologized, He had the sheets changed asap. After being gone all day toward the end of our trip, we came back our Room about 5 pm and OUR ROOM was NOT CLEANED No clean towels, bed in array, Very disappointing. I would have expected more from this Hotel. Also, the Pool never had any towels, the water in the workout room never works, and an Act of Congress to get any food or drinks while lounging at the Pool.
July 12, 2013
Rated 2 out of 5 by whatever Brainless Staff Attitude
Checked in late, past midnight. The night auditor was the only guy at reception and did a really poor job of checking us in. Never offered any Platinum SPG benefits, was rude (with an attitude) and said that he would cancel our reservation and get us out of there. This on a prepaid non-refundable reservation! With guests arriving after midnight! Does this guy have a brain to even begin to understand that people don't just show-up at midnight and can wait for him to fumble through registration? The worst check-in experience of my life at any hotel anywhere worldwide!
July 1, 2014
Rated 3 out of 5 by Grammiecj Average weekend
Needed a hotel for a visit with friends...this location was great. Lots of restaurants and shopping. shulas restaurant was terrific. The pool needed a good cleaning, hot tub had no bubbles, broken glass around pool. Furniture in rooms needed cleaning or replaced.. It was ok but nothing special to bring me back again. If we do it again we will try a different hotel.
July 7, 2014
Rated 4 out of 5 by jtjtjt great stay
very professional and courteous staff, have seen improvements in lounge (keeping food/coffee stocked) - overall very enjoyable and comfortable experience. I wish Shula's would have the breakfast buffet everyday.
July 8, 2014
Rated 5 out of 5 by Duval904 No room for improvement
From the moment I entered the staff made me feel like family. Jason hand picked a room based on my needs and as an avid traveler, this personal touch exceeded any other hotel experience! The room was perfect. Superb view of the fun and exciting area right across the street. Awesome hotel at at a fabulous location. Room amenities are high tech and modern. Although there was a big event at the hotel as well, I didn't feel slighted or lost in the crowd. The layout of the hotel allowed easy maneuvering without encountering the crowd. Very well thought out design in the lobby. Lastly....I am still dreaming about that dream bed!
August 12, 2013
Rated 2 out of 5 by Jred1 Stay at the Westin
My stay at the Westin was marked by identity theft of my information and a few of my friends. As it was the only place we all used our cards (we stayed for a wedding) the theft definitely occurred there. We called the hotel just to let them know to prevent his for future guests and were given a lackluster response of "what do you want us to do about it". At the restaurant the hostess had us wait 10 minutes at the front to check on a table even though only two tables in the facility were taken. After being seated we decided on the breakfast buffet only to find that nothing was stocked. Literally there weren't even bowls for cereal available. We were told it would be stocked shortly. Ten minutes later the waitress came out and told us wed need to order of the regular menu. When we did order the toast was burnt and the oatmeal was soupy.
July 3, 2014
Rated 5 out of 5 by SPGPLATINUMCHICAGO Perfect Hotel in All Aspects
I have had many stays at this property in the past several years, and each has been outstanding. The entire staff/associates from the GM down are professional, friendly and very accomodating.
The property itself is highly appealing, both physically and aestheticaly. It is located on an extensive nature trail.
The fitness center is first rate, as is the pool and surrounding areas. There is a club lounge, which provides an excellent array for breakfast.
In addition, there is A Shula's restaurant in the hotel - with great quality, variety, reasonable pricing, and fine staff.
I look forward to many more stays here.
October 21, 2011
Rated 4 out of 5 by Melissa46 Few minor things to improve
First the pool deck is way too hot to walk on without shoes which not be good especially for children. Second, you need to have more lounge chairs at the pool. Third, a staff member should come to the pool and at least check if any guest needs anything. We did not see one staff person until about 4 hours after we had already been there. Last but not least, I had problems with my room keys not working. I had to get new keys at least twice if not three times.
June 30, 2014
Rated 2 out of 5 by Holiday Not up to Westin standards
Checked in, long walk to my room, opened door with key card and surprised to find the room was occupied. Last month we were the first breakfast customers and the Shula's eating area had not been cleaned from the night before. Not up to Westin standards.
August 5, 2012
Rated 4 out of 5 by fiona001 Helpful staff
This is a good business hotel, chosen for its proximity to work. The cleanliness of the rooms and the helpfulness of the staff are what make it a little extra special. In particular Paula at the front desk deserves a "shout out" for remembering every returning guest by name as well as all preferences ! Exceptional service every time from Paula!
July 1, 2014
Rated 5 out of 5 by Zachi10 Recommendations
I was very pleased with my stay at the Westin. Everyone was cheerfuf and helpful. I arrived with a large convention, so they were very busy, but they took time to attend to our every need.
May 19, 2014
Rated 5 out of 5 by lolabruce wedding weekend
the hotel facilities and staff made our stay very enjoyable. highly recommended
July 2, 2014
Rated 5 out of 5 by Pilot22 Very Nice Weekend Getaway
Excellent place for a weekend getaway. Visually pleasing upon entry into the lobby. I have stayed at this hotel many times and find it to be one of my favorites when I travel to Orlando. It's away from the hustle of the tourists yet convenient if you want to join them. Stayed at the club level this time and found it to be even more enjoyable and relaxing due to the private lounge area. Classy and Simple Elegance at a fair price. Represents the Westin name very well.
June 23, 2014
Rated 2 out of 5 by PJ22 Check In
I had stayed here before and was so impressed. So, I brought my family back this time and reserved two rooms. Even though we arrived early, we were able to get one of the rooms early at 1:00 P.M. We were extremely disappointed having to wait until 5:00 P.M. to get access to the other room. This was only because my son-in-law went down at 3:30 and finally at 5:00 again. We had requested the rooms be close to one another. One was on third floor and the other was on the sixth floor. Did not chose to use the pool as it was a disgusting green. An evening meal at Shula's was delightful however! Considering we left at 4:50 AM the next morning to catch a flight - a 5:00 PM check is unacceptable. We moved hotels to be closer to the airport. What a big mistake and disappointment!!
February 23, 2014
Rated 4 out of 5 by Bruce11 TV's
The TV menu responsiveness is always and issue, also last time staying the TV remote batteries were very low making it worse.
Other than the TV issues the rooms and hotel is great and I always enjoy the hotel staff. Very friendly and helpful.
June 26, 2014
Rated 5 out of 5 by Rye1761 Best Ever!
Found this hotel on a "pet friendly properties" website, as I never travel without my Jack Russell Terrier. This place is terrific. Upscale all the way, and no pet charges! The service is exemplary, have stayed at more exclusive facilities that don't measure up to the Westin.
Shula's 347 Grille, attached, is the happy hour to end all happy hours, $3.47 for each appetizer, including steak tips, $3.47 for a generous wine pour, or 3 glasses for $10! Will definitely stay here again, may make it a destination, as we love the surrounding area.
August 23, 2012
Rated 4 out of 5 by AMH1 Convenient location for business
Staff is polite and helpful
June 27, 2014