Rated 5 out of 5 by mediatraveler After one year, I'm sad to leave
I was fortunate enough to have to spend almost thirty weeks at this hotel over the past year and was sad to finally have to leave in April. During my time at the hotel, I was also recognized by name and welcomed each time that I returned. The staff consistently anticipated my needs and always made me feel comfortable. I would like to personally thanks Svetlana, Andrew, Paula, Robert, Tyler, and Caitlin for making each visit enjoyable.
My only negative comments would be that the Internet and lounge are less than stellar but, they are in the process of fixing the Internet by the end of May.
April 27, 2015
Rated 5 out of 5 by Daniel870 Exceeding Expectations
Due to my position in the AA organization, my job requires some extensive travel and with this comes the chance that something may be forgotten during packing; this was the case on the recent trip to a battery conference in your Heathrow facility on April 22, 2015. Upon arrival, I realized I had not replaced my used tube of tooth paste from my travel kit from my last trip. Your hotel staff quick to come to my rescue and quickly resolved my issue when I inquired as to the closes convenience store by providing me with some complimentary tooth paste. This is not the first time I stay at this location and the service is always World Class impressive. Congratulations for a great Staff and a Fantastic Service.
AAA, Auto Club Group
April 24, 2015
Rated 3 out of 5 by Coz62 Club lounge inconsistency
The hotel is comfortable. Club lounge is inconsistent, good breakfast selection of fruits and bread assortment though evening snacks not so good;Staffing is inconsistent at best. It needs a good clean.
Some chairs are of leatherettte washable type material though are badly stained with food and drink, carpet has obviously not been vacuumed as same food on the floor still remains that was there when we checked in 3 days ago. Fitness room has no wipes or solution to wipe down equipment before or after each use, this does not sit well with best practice.
I have stayed at Westin hotels on previous occasions, unfortunately this one needs attention to detail.
March 26, 2015
Rated 3 out of 5 by Flutter Mediocre at best.
This hotel is mediocre at best. Don't expect something super nice. The rooms are pretty much basic and for the price it's not worth it, although the beds are super comfortable.
The staff takes forever to respond to any needs or requests, some are also rude and very unprofessional.
Parking? Forget about it. The parking lot fills up fast and if you're coming back to the hotel late you will have to park in the back. There is no entrance in the back therefore you have to walk all the way around to the front to get on the lobby elevators.
The hotel is also pretty noisy with dogs barking in other rooms and people talking loud in the hallways.
March 20, 2015
Rated 4 out of 5 by Exhausted36 Overbooked
Loved the hotel, very well kept, clean, nice rooms. Problem was that we prepaid and reserved a room with two queen beds. After traveling all evening, we arrived late and were told they overbooked the rooms with two beds and they only had a room with one bed. As a family of four, this didn't work too well. We were told that they would provide a roller bed. The roller bed was only big enough for one of our children to fit. While the hotel was beautiful and the bed was comfortable, this was highly inconvenient for a family of four with two kids. How a hotel overbooks rooms with two beds is hard to understand.
March 8, 2015
Rated 4 out of 5 by Rancher Lovely business hotel ineptly managed
I look forward to staying in this hotel when in Orlando for business. My last stay was disappointing: minimal SPG recognition, officious front desk, terrible lounge offerings, and request after request that was politely reframed....but I never got what I wanted. Maybe everyone was having a collective bad day and it will be better next time.
February 24, 2015
Rated 5 out of 5 by MALLEN Brief but great stay!
Late night check in, early morning Sanford flight! Enjoyed comfort of bed, cleanliness of room and courtoues staff! Airport Proximity excellent...
February 17, 2015
Rated 3 out of 5 by JAG245 Average
This hotel below average. Rooms weren't comfortable and had issues with the Tv. Then they double charge my room to my account. The same thing happened in New Orleans. Now i'm having to make several calls and complaints and forms to fill to mitigate being double charged.
January 23, 2015
Rated 5 out of 5 by SantasHelper Great location and cleanliness
Enjoyed our stay, hotel was worth the price and easy location off of I-4.
January 19, 2015
Rated 5 out of 5 by Tyler83 Great Hotel
Stopped in and stayed one night. The hotel looked and felt very new and the staff was very nice and accomodating
January 5, 2015
Rated 4 out of 5 by anonymous52 Presentable Hotel
Upgraded features in bedrooms and bathrooms
December 30, 2014
Rated 5 out of 5 by Dawn677 Beds from Heaven
This hotel has the most comfortable beds I have EVER slept in. The hotel is beautiful. The staff was very friendly and helpful. The area was beautiful as well. I am actually have made reservations for another night at this hotel because it was so nice.
December 5, 2014
Rated 5 out of 5 by GinaMatt501 Simply beautiful!
So glad we chose the Westin Lake Mary for us and our wedding guest! The rooms were very clean and absolutely beautiful! The staff was wonderful and very attentive. Thank you for a more than pleasant stay.
Matt & Gina
November 23, 2014
Rated 5 out of 5 by Andrew333 Fantastic value and experience
This is a great addition to the Westin brand in metro/North Orlando.
The facilities are new and well kept. The staff was inviting and took care of all our needs.
The food was good and the Shula's at the hotel was great.
The area is great for a business traveler with a few nearby restaurants and easy access to/from the interstate.
Highly recommend this hotel....great experience !
November 11, 2014
Rated 4 out of 5 by Eddie56 The hotel met my expectations
Overall, the hotel met my expectations. My son and I were in town for a wedding that was held at the hotel. The room was clean and bed comfortable and there was adequate hot water. Would have preferred a small refrigerator in the room versus whatever that thing was. It had no value to me. Staff was responsive and accomodating.
October 28, 2014
Rated 5 out of 5 by Ali1029 Made a business trip feel like vacation!
An immaculate and comfortable hotel!
October 15, 2014
Rated 2 out of 5 by Mammas Problem with service
Front desk clerk at check in rude
Had to change room due to hairs in dirty bed
Room service mistake never resolved
I usually love this hotel not this visit
October 15, 2014
Rated 4 out of 5 by PeteinFlorida Maintenance required
I will continue to frequent this establishment because the rates are reasonable and the staff is caring, kind and hard working. That being said, there are some things that need to be addressed. Hot water for a shower in the morning is becoming more questionable and in more than 3 stays I have had wait 15 minutes or more for any hot water to start flowing. Also, broken access doors go unfixed for days.
September 26, 2014
Rated 4 out of 5 by Flyingtailor very short stay
I came here late and left first thing in the morning. I really like staying here nice area and a nice Westin property.
August 31, 2014
Rated 4 out of 5 by rdee238 Food & Beverage needs improvement
The food quality was not very good.
The food service fell short
- Set up a snack bar and place to dispose of empties
- Hot drinks not maintained hot
- Buffet set up with no salt/pepper anywhere. When I got it, I was finished eating.
- Cold drinks ran out and not replenished.
Sloppy service and no attention to detail.
August 27, 2014
Rated 4 out of 5 by Lefty987ABC Hot Water
We had a problem with getting enough hot water both days of our stay. Other than that the hotel, and its staff, was excellent
August 17, 2014
Rated 5 out of 5 by whatever Best Orlando Experience
Westin Orlando North is "Perfect" clean beautiful facility, Professional and friendly staff plus everyone was really helpful. Strongly recommend this property for anyone visiting North Orlando, especially for business travelers.
August 16, 2014
Rated 5 out of 5 by JoJo5 Staff were very accommodating..
My Husband and I was celebrating our 5th wedding anniversary. At check-in the front desk attendant acknowledged our anniversary. We asked for a fridge and microwave for our room and it was immediately delivery. Our dog, JoJo was welcome and had his own special bowls and bed pillow to sleep on..Westin goes over and beyond..Service is great..
August 11, 2014
Rated 5 out of 5 by ClareJune Fabulous! Fabulous! Fabulous hotel & staff
Need I say more....of course. The Westin exceeded my expectations; I traveled with my mother and the room location with elevator convenience was perfect; Jason 'walked around' to provide personal 1-1 customer service to provide hotel details and hand me my key - - no over the counter exchange; the room was perfect. Also, Robert assisted greatly when I had to cancel and rebook to make sure I wasn't charged twice. Thank you for a wonderful stay.
August 11, 2014
Rated 4 out of 5 by MissLoonette Quality hotel
This hotel is very nice and has one of the best gyms I've seen in any hotel. Shulas 347 is an excellent restaurant with great food and service. Did not recognize SPG membership & afterwards when I asked about how the restaurant points were captured, I was told I had to book a reservation online. If I knew that, I would've done that, but since staying in the hotel, I didn't see the need. Quiet, clean, and nice amenities made for a relaxing getaway weekend.
August 10, 2014
Rated 3 out of 5 by TracyAK Disappointed
I had planned on spending time by the pool during my stay while my husband attended meetings. The pool was partially drained and since it was in an area edged by high walls the heat got to be too much for me to spend any time.
Our main complaint however came after checkout. My husband left his raincoat on the bed intending to grab it last. We called the hotel directly twice that evening before leaving Florida and again the next day from home. Each time the people insisted that they would search and return our calls if they did find it or not. No one called ever, we know it was in the room. We live in a rainforest and the coat is a requirement.
August 8, 2014
Rated 4 out of 5 by MBBL great sleep
bed is great, nice restaurant, only complaint is awful bath towels and lack of upgraded exercise machines (stepper)
August 8, 2014
Rated 5 out of 5 by rodeo Great pet friendly hotel! (and area)
My wife and I wanted to test travelling with our cockerspanial/poodle mix. So we booked a weekend at the Westin Lake Mary. We had a great dog friendly time! The Westin provides a nice doggy bed and bowls at no extra charge. At check in they even informed us that Don Shula's restaurant had a pet friendly patio. In fact there are at least 11 pet friendly bars/restaurants within walking distance of this hotel! We ended up at Ruth's Chris Steakhouse. I guess you can say we spoil our dog!
August 6, 2014
Rated 5 out of 5 by LogantheKing Supreme Accomodations
This was one of the best hotels I've ever stayed in, regardless of the price. Then the price on the weekend special made this the best hotel value I've ever experienced. I told everyone I visited in town how great this Westin was. Quiet, luxurious bedding, and cosmopolitan surroundings made this the highlight of our weekend. Will definitely return for every trip to Orlando from now on!
August 5, 2014
Rated 5 out of 5 by Pillow5 Pillow
We left my 5 year old's favorite pillow in the room and the front desk (Jason) morning staff went over and above to find it for us.
August 4, 2014