The Westin Austin at The Domain

  • 11301 Domain Drive
  • Austin,
  • Texas
  • 78758
  • United States
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This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Age Requirement Policy

Guests must be 21 years or older with photo identification to reserve a room.

Rated 4.4 out of 5 by 345 reviewers.
Rated 5 out of 5 by Felt like home! I was in town for a business conference and was set to stay at another hotel where the conference was held. That hotel was not up to par, so I called SPG and said I needed a room ASAP. They found one for me (last minute). When I walked in I felt like I was at home. The hotel is beautiful and the service is wonderful. I will return! July 10, 2014
Rated 4 out of 5 by Westin Staff was not that attentive other than the bellmen. To busy talking with each other Housekeeping failed to clean my room one day. July 10, 2014
Rated 5 out of 5 by another great experience at the westin domain we have been guests at the westin domain for 4 years and our stays are fantastic everytime. Great Staff!!!! July 8, 2014
Rated 5 out of 5 by Wonderful Hotel and Area After staying a couple nights in the downtown area we were happy to be in this area full of shopping, excellent restaurants, and great complimentary transportation with the golf carts to take us from Whole Foods to any retail store we desired. We enjoyed the lovely pool and the Urban Grill which had a fabulous breakfast plus a great bar that had TV's everywhere for those wanting to watch the World Cup. I loved everything about this hotel!!!! July 1, 2014
Rated 5 out of 5 by Wonderful and super comfy bed I think that I had the best nights of sleep ever at the Westin. The bed was incredibly comfortable. The room was very quiet. There is plenty of parking space. I would recommend that the hotel plants trees in the parkin lot to add some shade. This is Austin and it's really warm so the car is baking when you get it at mid-day. The staff is very friendly and helpful. No less than that. Everyone is smiling, that's refreshing. Check-in and check-out is quick. I loved the green option at check-in where you can help reduce the impact on the environment. The buffet breakfast could be a little bit more creative. I found it pretty standard. But there were nice things on the a-la-carte menu. June 23, 2014
Rated 4 out of 5 by Room Comfort Although the room is very spacious, I was uncomfortable due to the dirty carpet, lack of TV channels, and inefficient A/C unit. June 28, 2014
Rated 5 out of 5 by extraordinary service excellent staff services, front desk, restaurant, room services, lobby June 26, 2014
Rated 5 out of 5 by Great Weekend!! Upon arriving at the hotel, the friendly front desk employees were all dressed in robes celebrating their new Relaxing Weekend promotion. How fun it was to see them engaging customers as they were checking in... The weekend was perfect. We were quickly recognized as platinum members and treated accordingly. Management and customers please note, Tammy in the restaurant and Helena at the front desk went way above and beyond expectations. They were friendly, pleasing, kind, and eager to help with requests. My husband, who usually is not phased one way or the other, even commented about the wonderful service. Thank you for a nice weekend!!! We will be looking for more to come... April 7, 2013
Rated 5 out of 5 by Home Away From Home There are some cool properties in Austin, but this is the only one which makes you feel like you're visiting family. June 23, 2014
Rated 4 out of 5 by hotel is ok for business Needs better internet: some rooms don't get any access at all Would like them to provide more waters in rooms. June 22, 2014
Rated 5 out of 5 by Exceeding expectations The Weston at The Domain is a gem of a hotel. Staff members were extremely effective, friendly and went above and beyond the call of duty to be helpful. The facilities are pristine and bed comfort is unsurpassed. We fully enjoyed our stay. Thanks!!! . June 16, 2014
Rated 5 out of 5 by 40th Birthday Celebration Overall experience was excellent! June 17, 2014
Rated 5 out of 5 by This hotel was awesome! Very clean, nice staff, and good fitness facility. June 16, 2014
Rated 5 out of 5 by Great hotel-- rooms, lobby, staff I've stayed at this hotel maybe 10 times and it's consistently great. The rooms are very nice and comfortable, and the lobby is super attractive and fun to walk through. What really makes a difference is the staff -- the people at the front desk, and the housekeeping staff who cheerfully bring me extra duvets, pillows and the fan that I ask for to have white noise on the road. THANK YOU for always being so cheerful and wanting me to be comfortable. Amanda and everyone else at the desk who knows what a high maintenance traveler I am and always take care of me and seem genuinely happy to help me-- THANK YOU March 5, 2014
Rated 5 out of 5 by great place to relax peaceful place with friendly staff! June 12, 2014
Rated 5 out of 5 by Westin at its best This is Westin at its very best. Apart from the boring location (at a Shopping Mall) which I can't blame the hotel for - everything is really special. Great atmoshphere in the Lobby with live music and a lively bar. BUT the best thing is the attitude of the staff. EVERY MEMBER OF STAFF could not have done more to make one feel more welcome. Nothing was too much trouble - and they all seemed to happy in their jobs. They were so positive and just wanted to please. This was my third Westin in a week and this hotel is clearly very well run. Breakfast was great (especially for Platinum members). Well done and thank you. April 25, 2013
Rated 5 out of 5 by Great Room Room was excellent. Service was great. A little difficult to get to with traffic. June 5, 2014
Rated 3 out of 5 by Nice hotel but overpriced + hidden fees This is admittedly a beautiful hotel, but in addition to a premium room rate I was charged $3 per call for multiple toll free calls made from the room phone. In the big picture this is a small thing but it's exploitive and I've never experienced anything quite this bad in my frequent travels and will avoid this hotel in the future. May 31, 2014
Rated 5 out of 5 by Feel at Home at the Westin Domain My family members and I felt so much as if we were in our home during our weekend stay in Austin. Thanks to great facilities and staff at the Westin at the Domain June 2, 2014
Rated 5 out of 5 by Westin Domain Austin NIce hotel, excellent service, next door to top-end shopping center, and out of the downtown crowding. June 2, 2014
Rated 5 out of 5 by The staff is amazing + the food is delish! It is no secret I LOVE this property and everybody that works there. My family + I have been staying at this property for two yerars now + we consider this hotel our home away from home! Chef Paul and his team at Urban make amazing food and you can taste their passion in every bite! Lastly this property is extremely pet- friendly and they treat BeLLa like the princess she is! :) November 9, 2012
Rated 4 out of 5 by Good location near shopping & restaurants The Westin was in a good location near the mall for shopping and restaurants. A bit disappointed that the hotel doesn't have many suites or specialty rooms for Platinum upgrade. Also, disappointed by the fact that there was no SPG lounge. Super nice folks at the front desk and the folks in the restaurant were extremely helpful and accommodating, early in the morning! October 24, 2013
Rated 4 out of 5 by Overall good place I have been here many times. It is my go to spot when I am in Austin. On this particular trip the bartenders totally screwed up our bill (drinks on our bill that should not have been) and gave us attitude about it. It got fixed but took too long and was uncomfortable. The rooms are great. Staff is usually helpful at check in and elsewhere. As a platinum SPG member, I wish they had an executive lounge. May 15, 2014
Rated 5 out of 5 by Great Staff; great location All staff, each dept., were very delightful. If you are in Austin, this hotel has a great location, being right next to the Domain which is a great shopping mall and the best part of Austin. In Austin, it is an excellent location for a business meeting in a neighborhood and area where the spouses can also have a good time on their own. March 7, 2012
Rated 5 out of 5 by Westin at the Domain Great hotel and staff. Good location in the Domain area. Everything I would expect from a Westin. May 21, 2014
Rated 5 out of 5 by Over the Top Guest Service Just spent the weekend here and I have never experienced Starwood customer service to this level. Every staff member we encountered was totally focused on serving guests. I have never observed a staff that totally works as a team at all levels like this group. From managers down there didn't appear to be one person who felt "above" doing whatever was necessary to provide the utmost guest service. Front desk staff were "out front" engaging guests when there was no one checking in, instead of the typical standing behind the counters. My wife overheard a valet telling a guest of all the options of things to do in Austin and then offered to meet up with the guest on his day off to show them the city if they wished. This group of managers and staff should be enlisted by Starwood corporate to run training sessions for other properties. If every Starwood property had this level of customer service and property cleanliness and integrity, they would never have to worry about winning the Freddie awards..they'd be a "shoe-in." July 7, 2013
Rated 5 out of 5 by Best staff ever Stayed only one night, but after the first class friendly service we received, we were wishing we were staying longer. Very nice place, great location in the Domain, and really, the best customer service we have ever had at any hotel. Easy access to downtown Austin too. July 16, 2012
Rated 5 out of 5 by Westin Domain - Cozy Comfort in a Great Location The Westin Domain is a cozy and comfortable property I would highly recommend to any visitor. My wife and I live in Austin, and we stayed at The Westin Domain as a quick getaway just before school started. The layout and design of the lobby, bar and restaurant set a cozy, relaxing tone - the flameless LED candles instantly de-stress one's disposition upon arrival; the staff go about rendering service promptly, quietly and professionally. The rooms are very comfortable, with the famous Westin Heavenly bed that goes a long way towards a good night's sleep. The cocktails from the bar were top-notch, being on par with those we've had at downtown Austin bars. Urban is an absolute delight! The ribeye we had at dinner was PERFECT! Kudos to the kitchen and to Albie, our server, who served us in an attentive, understated way that set the tone for a wonderful, relaxing dinner. I truly believe the menu and the dinner stacks up against anything else in The Domain. We hope to return again soon! Thanks to all of your staff for a relaxing getaway. August 31, 2012
Rated 5 out of 5 by Always a pleasure...Best hotel near the Domain If they have rooms avaialable, I will ALWAYS book here. From the GM down, they are always professional and courteous. Sean and his enitre team, Prashay, Scott at Valet, Al at the Bar, (even the new employee Corey behind the front desk) are always on it and make the entire trip a wonderful experience. The ONLY reason I remain an SPG member is because of this hotel. I almost quit SPG entirely because of my experience with the the WHotel in Austin (I was physically assulted in the Hotel elevator and they did nothing about but told me to call the police). Whoever hires the off duty police officers to manage the Austin W after hours should be fired. The GM, Heather S. in Chicago at The WHotel on Lakeshore in Chicago could never be found or contacted when I tried to reach her. I then discovered she is the GM at TWO (2) of the Chicago SPG properties. Maybe she should focus on one as it was an AWFUL experience over the 4th of July. I will never go back nor will I recommend that hotel to anyone. SPG can be great at times, but the Westin in Austin is EXCELLENT. June 10, 2012
Rated 5 out of 5 by Cleaning flub up My room was being cleaned well before check out time (9:45). My plan was to pick up the remainder of my bags, use the restroom and pick up my bottle of water from the ref. before I left the key (10:15) and notified the front desk. June 13, 2013
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