Rated 5 out of 5 by WindyHK Meeting the old friends
I have business at Mumbai and will visit almost every year. Every stay in Mumbai Garden City is just like coming back home and meeting old friends. In particular, Mr. Deepak at Eighteen Lounge and Bar makes good cocktails and wine to meet your dine. Nice people and helpful services maintained since soft opening.
Rated 5 out of 5 by arpit1510 ExtraSpacious room with very friendly staff
Stayed in the hotel for a month for business purpose. Very comfortable staff. Extra courteous staff and service. Awesome Pool. Very good stay for business/meeting/proximity to airport purpose.
Rated 5 out of 5 by SU31 Extremely comfortable stay
Stayed in this hotel for a month and it has been an enriching experience. Firstly the rooms are spacious - specially for a city like Mumbai. The rooms are very comfortable and chic. the beds are as they say in Westin - heavenly! What amazed me is the way staff in this hotel learns about likes of a guest in a very short span. Made me feel at home! I would request Westin to add more rooms - this hotel will definitely get more business. Well done guys!
Rated 5 out of 5 by BPCTraveller Amazing Views of Mumbai
I travelled to Mumbai on business and arrived late. It was somewhat intimidating to go through the security checks of the car and person to enter the hotel, but I guess this is for all guest's security. I am a platinum member and I was shocked when they upgraded me to a room that was absolutely huge with a living room and extra large bathroom. It was just one person so I was knocking around in a large space staring at what could be the best view of Mumbai. Service was amazing and as soon as I asked for something it was attended to. I needed to press some pants and I put down the phone and the person was at the door. Great breakfast buffet with all sorts of selection.
I was also lucky enough to dine in the hotel at the Indian Restaurant Kangan. I invited local people to dine with me and I was super impressed. Authentic Tandoori ovens and if I could impress locals as well I am not sure you can get better food than at Kangan. My local Indian guests were amazed and the Chefs gave me a tandoori kitchen tour and lesson how to use the ovens. Unforgettable.
Rated 5 out of 5 by kbangkok Excellent Service Mind
The service mind of the staff here is beyond my expectation. You know, in India, it is not easy to find out the comfortable places. However, this is the one.
They seem to be thinking always how they can support customers.. Before I myself notice, they do or offer what I actually want. And this attitude can be seen since I took on a car of Westin at the airport till check-out.
(In the breakfast, even I asked for black-coffee, they brought English tea twice.... that was one funny but not admirable point.)
Rated 5 out of 5 by sp79 Best Westin I've stayed at
This was by far the best Westin property I've stayed at. I've stayed at several around the U.S., and I suppose the standards are lower back home.
The staff is amazing, they will walk you to the door, always smiling, with genuine smiles. Everything from checkin process down to the checkout process was seamless and without a hitch.
The only single complaint I have is that my family had accompanied me for part of my stay. We enjoyed the evening appetizers, sweets, and drinks. On the 4th night, the club manager out of the blue told us that children are not allowed during that time because of alcohol being served. What? Really? They serve alcohol at restaurants. Most absurd thing I heard. And he saw us every night. Very odd. Otherwise, rest of the staff was amazing. I'd highly recommend this hotel to anyone, whether business or family or leisure travel. It's nice and quite away from the hustle and bustle of the city.
Rated 5 out of 5 by Explomondo Exceeded all expectations, even for a five star hotel
I ended up staying here after I missed my connection from Jaipur to Frankfurt. Literally left alone in Mumbai with nothing more than a piece of carry-on luggage, I grabbed my SPG app and booked the first hotel in the list.
From the moment I arrived, I could not have been treated with more respect and friendliness. I was quite stressed out, but your staff did just about everything to make me feel at ease. They immediately came up with all sorts of solutions: not only offering express laundry service, but even providing me with underwear and a t-shirt to sleep in the meanwhile. Others were trying to contact the airline in order to get my suitcase delivered to the hotel.
When I cut myself with a quite nasty razor cut that didn't stop bleeding, instead of a band-aid they sent someone to disinfect the wound, apply a bandage, actually paying more attention than you normally get in an average hospital.
During the two days I stayed, it seemed that everyone was aware of the luggage situation: even in the restaurant I was addressed by name and asked whether things were okay now.
I think it is a challenge for every hotel to be friendly and informal, yet at the same time remain discrete and professional. This hotel's staff did exactly that.
The whole experience exceeded all expectations, even for a five star hotel.
Rated 5 out of 5 by Paresh1702 Splendid Facilities and hospitality
The Facilities and services offered are splendid, staff goes out of their way to keep your stay comfortable.