Rated 1 out of 5 by Marie22 Very bad experience
The first night, the people in the room next to me argued from 2-4 a.m. I called the front desk three times -- I'm not sure if security ever spoke to the people.
I changed my mind re: the Green option, and was told my room would be made up by housekeeping. It was not.
The AC didn't work.
I was promised $150 credit for the bad experiences, and it did not show up on my folio. When I called to ask, the woman who answered sounded challenging when I told her what I was calling about. "Who told you that you would get a credit?" Fortunately, I remembered the manager's name.
All in all, horrible hotel experience. I travel to Fort Lauderdale frequently on business and do not plan to stay at the Westin again.
I did receive excellent help from Adrian in engineering and most of the people on the phone.
February 23, 2014
Rated 1 out of 5 by Eddie44 BAD POLICIES IN PLACE!!!!!!!!
my family and i planned this vacation back in January of this year, we booked 2 lanai style rooms next to each other and recieved confirmation about our reservation, we then call ed 2 days prior to arriving and confirmed our reservation. the lady once again from the hotel confirmed that our lanai rooms will be ready. we went to check in and they gave our rooms away and told us sorry hotel policies let us overbook your room. never going back and im a starwoods member. i am also going to email corporate!!!!!!
May 2, 2012
Rated 5 out of 5 by allnicknamestaken Great View and Beach
Had an Ocean view room, floor to ceiling glass full width of the room looking out at the beach and ocean. Sliding door for a nice breeze, fabulous. Breakfast buffet was overpriced and disappointing, but the room and facilities far outweigh that.
March 7, 2014
Rated 4 out of 5 by jpw1 Great location
Great place to enjoy the beaches of Fort Lauderdale. The room are nice the hallway carpets are old and tired. The staff was hit ir miss.
March 7, 2014
Rated 5 out of 5 by GEJG Very enjoyable
We had an outstanding time the staff was all very friendly. The day we checked in a gentleman named Brandon was a great help to my wife and I for that I can't thank him enough. Looking forward to a return visit.
March 6, 2014
Rated 5 out of 5 by Mtime Great staff
The first room we received upon check in had a view of the roof, I went to the front desk and asked for another room, and the reason why.
The lady at the front desk, not only gave us another room, but upgraded us with a great view and excellent room, for no extra fee. The bell staff were very helpful also with shuttle service to Las Olas Blvd. and the cruise terminal for a small fee. Wave restaurant for lunch was very good. And having chairs on the beach for the guest was also very nice.
February 17, 2014
Rated 2 out of 5 by NickTravels A little dissapointing
My room was very small, warn and outdated. Warn, stained carpets, dim lighting and uncomfortable desk/work area. The hotel is difficult to navigate, everything was in a separate tower (gym, pool, access to beach, etc). the walk way to the second tower was on the third floor with no signage or explanation from staff. some called it the mezzanine level while others just referred to as 3rd floor. This hotel does have a great location on the beach and near restaurants/Bars/shopping. the pool was very nice with a great view of the beach. Overall a disappointment from viewing pictures on the website and expecting a resort.
December 16, 2013
Rated 5 out of 5 by JonathanTravelConnoisseur Westin Top Customer Service
I was at the Westin for an after-cruise family reunion and when my rooms were not ready, the lobby manager on duty offered us breakfast while we waited. He was very attentive and kind. When the room was finally ready, there was a cleaning mix-up and we received VIP-coordinator Courtney's friendliest communication and a splendid surprise upgrade to an amazing room. From the Bell to the Valet, Spa to Shula's: all top notch. Thank you, Westin Fort Lauderdale.
February 17, 2014
Rated 5 out of 5 by neighbour2014 Perfect Location
Spent 7 memorable days at the resort and truly enjoyed every minute. Location on the beach can't be beat. Was ideal for my family and I. Will definitely return. Staff was truly first class.
March 5, 2014
Rated 4 out of 5 by Smiths52 Great location
My husband and I recently stayed at the Westin Beach Resort the day before a cruise and we returned for two days after as well. The location is great. It is a short taxi ride to both the port and the airport. This resort also has an awesome pool on the roof with lounge-side service for drinks and food. Since the resort is actually across the street from the ocean, they have a connector over the road. Starbucks and Shula's are on the premises, and a short walk gives many options for restaurants, bars, and stores.
On our second stay, we were given an upgrade to a room with a view of the intracoastal. Overall it was a good experience, however, our room was never cleaned. If this is the hotel policy, to not clean the room when someone stays two nights, it should have been explained at check in. I have never stayed anywhere that didn't at least make the bed, replace the dirty towels, and make sure we had what we needed. This was a big disappointment in a place that obviously strives for good customer service.
March 2, 2014
Rated 2 out of 5 by Jimmies777 Hotel Needs some TLC
The grounds are great the rooms are in need of some major updating. I would not recommend for any business traveler.
March 2, 2014
Rated 5 out of 5 by Maria10 Excellent customer service
Every employee we came across was extremely professional, friendly and was happy. The best customer service I have seen in a very long time.
March 2, 2014
Rated 3 out of 5 by coffeeman9 poor service at Ft Lauderdale Beach
1) had to call 3x to get room cleaned 2) this is a beach resort hotel--"express customer care representative" had no clue whether the hotel offered beach chairs or I would have to rent and had a negative attitude when the question was asked 3) when checking in front desk representative refused and to check my SPG account to determine if I was entitiled to an upgrade and in fact laughed at me I am SPG platinum and would never stay at this hotel again
December 15, 2011
Rated 5 out of 5 by kevin0214 EXCELLENT BEACH HOTEL IN FLL
If you are planning a trip with friends, family, or as a couple, I would choose the Westin FLL each time. The other hotels lack personality on the strip.
Also, the hotel has a mix of couples, families, etc. The staff is absolutely the best!!
My home away from home...
February 14, 2014
Rated 4 out of 5 by guest23 Room and hallways
Surprised by the dirty and stained carpet and office chair in room and hallway S-14th floor.
January 30, 2014
Rated 4 out of 5 by KimberlyNH Fort Lauderdale , Great hotel location
This Westin hotel has an ideal location on Fort Lauderdale beach. Just across the street from the beach. The hotel has it's own "bridge" walkway over the street. Easily accessible w/ an elevator to ground level for beach access from the pool area (w/ restrooms) & there are hotel beach chairs available.There is a wonderful beach front sidewalk along Ft. Lauderdale beach for walking or running. This hotel's location is an easy & quick drive from the airport & has many restaurants/bars & marinas within walking distance. We rented a car & did not use it until we departed. Highly recommend bike rentals which are readily available @ self-serve kiosks w/ a credit card along the waterfront.
January 27, 2014
Rated 5 out of 5 by WorldTraveler73 Absolute Best SPG Hotel for Customer Service
Customer service at this hotel was incredible. A few days before my arrival, I was contacted for my preferences - every request I made was attended to, no matter how large or small (when I inquired if any board games were available to borrow, the staff ran out and got some). At arrival, everyone from the valet to the front desk were superbly friendly. This attitude continued throughout the entire stay to the bellman, the pool staff and housekeeping. Every single person we passed in the hallway during our entire three-day stay greeted us warmly and made us feel so welcome. Location is also superb, across from the beach and in the middle of the Fort Lauderdale action, and drinks at the pool were excellent. One slight issue was that the wireless signal was very weak in our room, making the internet hard to use. Given the incredible customer service, that was entirely forgivable.
February 4, 2014
Rated 5 out of 5 by FlyGirl Felt at home!
I am a Flight Attendant and my crew and I got "stuck" here for 2 days... we LOVED IT!
We didn't want to be "unstuck". :-)
BTW the sushi was divine!
February 17, 2014
Rated 5 out of 5 by Gerry99 The Staff at this Hotel give it their best!
The exceptional part about our stay was the quality of your staff. They exceeded our expectations time after time. Robert M and Jennifer M, in particular, went out of their way to accommodate the needs of my kids while I was away at meetings on Friday the 21st. We greatly appreciate their efforts.
February 22, 2014
Rated 2 out of 5 by Pamela16 Not what I expect from a Westin
Very disappointed in the room quality. It was old, unkempt including visible mold in the shower. While I took the $5 instead of room cleaning daily, when I asked for more towels, I did receive ,but left used ones on the floor after I specifically ask to remove them as well. I would never book another reservation here
February 21, 2014
Rated 2 out of 5 by Wexford7 Room 910 Intercoastal view
The plantation shutters that open into the sleeping area are very strange. There is no privacy. They need to be eliminated!
February 21, 2014
Rated 5 out of 5 by PPP2 On the beach & plenty of dining options
The Westin Fort Lauderdale is just across the A1A from the beach, and is located within walking-distance of dozens of restaurants. The staff helps to provide a safe, secure, & comfortable visit.
January 27, 2014
Rated 2 out of 5 by BJRP0129 Very disappointed with room.
After paying a premium price for an Ocean Front room I fully expected an enjoyable, first class experience. To my dismay the room had no heat (temps had been in 30's), the refrigerator did not work and the shower would not drain. I could have paid half the price and received the same in some of the other "family friendly" hotels. I would not recommend this hotel to any of my friends and certainly will never stay in another one.
January 22, 2014
Rated 1 out of 5 Disappointed
Our two night stay started pulling up to the Westin Beach Resort with a Valet gentleman opening our door and saying "Welcome to the Westin, there is a $25.00 mandatory charge for valet parking daily.” I thought, okay you’re on the beach...go with it, just strange that it wasn’t mentioned on the website or during booking. Maybe I missed it?
We than were welcomed into the lobby that had a very strong perfume that seemed to be pumped through the vent systems that for me experiencing allergies and very sensitive to strong scents, this was very displeasing- something like the Venetian in Vegas if you have ever experienced such.
Being a Gold Member they offered us a fifth floor room with an ocean view which was nice. When we opened the door to the room there was a bottle of something like Febreze left on the floor next to the bathroom. I simply left it outside our door for the staff to pick up later.
The room had a great view but had a smell of must and dampness, like a basement of some sort, along with it being very old looking and small (keep in mind this is a four star Starwood property).
Then the real fun began. That evening after a Holiday party that I flew in to host as an Executive of our firm, at exactly 12:45 am, we were awaken to a very loud sound directly behind the dresser that stood below the T.V. This sound got louder and louder. It turned into scratching and movement of cables...this sound lasted several minutes and obviously was an animal of some sort...we guessed it was a rat. My wife immediately wanted me to call the staff and change rooms. I convinced her that after getting up and pounding on the wall, it would not come back and I was much too tired to pack up and request a change of rooms at 12:45am. In the morning I confirmed that it could not be the room next to us, we had a hall way on the other side of that wall.
This part concerned me even more. I took my cell phone flashlight in the morning to explore behind the dresser and refrigerator, only to find a thick layer of dust, some random nuts, and overall an obvious state of neglect of cleaning for a very long time.
The next evening was no better and we got even less sleep. At around 1:00am several parties started up in rooms close by. The worst part was the music that was blasting and still running at the same volume at 8:00am when we had to leave. How could the staff not be aware of such??
We went to check out and the gentleman behind the counter was very pleasant and asked how our stay was, we explained that we would not be coming back and the reasons why. He left for a few minutes; the manager came out and only hit something on the computer/register. He never even made eye contact with me, never apologized and then quickly left. The gentleman that was helping me said they would give me an immediate 5000 Starwood points and apologized for our misfortune.
Although my Starwood points have posted today for my paid stay, no 5000 points have been posted, but I was charged today on my credit card an extra $2.00 for a bottle water that I was told was complimentary to all gold members upon arrival and to not worry about the tag that said $2.00 if consumed .
I travel often and enjoy the four to five star experiences. I completely understand that things can on occasion go terribly wrong, but it is only the customer service and leadership of this hotel that can come to the rescue and do the right thing. I believe anyone reading this using common sense knows what the leadership of this hotel should have done…We are still waiting.
Being a top Executive for a large Merger & Acquisition firm, there is NOTHING more important than our clients. I will go as far as needed to ensure a positive customer experience, especially when things go wrong, which is inevitable in business. This hotel and its leadership as of now have not done such.
December 18, 2012
Rated 4 out of 5 by FoweeKF Hotel Stay
Decent hotel, Thought that the business center should have been open.
February 16, 2014
Rated 5 out of 5 by danishky fist time in a westin
Loved the hotel and the location. I will definitely be staying at Westin hotels in the future.
Our stay started out great with check in, with Fatima, and continued from there. All the staff were super friendly.
January 22, 2014
Rated 5 out of 5 by buddylee clean HVAC
I suffered a cross contamination with an assistant living facility in regards to my mother. Needless to say it was HVAC which is air mold thru the system. Your hotel room had the cleanest air and you are in a high humidity area and I figured there would be some problem. None. Thank you for a clean air hotel
January 20, 2014
Rated 3 out of 5 by Sue62 Great location - poor service
I travel extensively for business and booked two rooms at this property, one with points, for a night prior to a cruise departure. The property appeared to be over-booked and under-staffed. We arrived at 2:45 for a 3:00 check-in and waited in a line of at least 10 people. There were only two people working the front desk and the SPG desk was not staffed at all. After waiting in line for 15+minutes, we were told our rooms would not be ready for an hour or two - in fact everyone in line was told their rooms would not be ready since the cleaning crew was behind schedule. In addition, we were told we could not get two rooms near each other (ended up 5 floors apart), which was challenging since we were traveleing with our 82 year old mother-in- law. We were told to store our luggage, which was challenging to find a bell men since they were completely overwhelmed with guests, and we would be called when our rooms were available.
After finding a place for lunch off the property, since Shulas was closed, we received a call that our rooms were ready. The rooms were nice but not as nice as some of the Westin properties I've stayed at.
The next morning we attempted to check out via the TV's interactive system, but that was not working. We called the front desk and were told we'd need to check out at the front desk. We experienced another lenthy wait, with only 2 clerks at the front desk at prime check-out time and no assistance available at the SPG counter. I understand there are peak times for all properties but would certainly expect that a property such as this would know how to staff and plan for the higher volumes.
April 3, 2012
Rated 3 out of 5 by Denise256 Hotel had good features
Housekeeping staff were very good. Joe your pool guy was outstanding and a great staff asset to your brand. Drinks at the hotel including the steak house were very bad as well as the service. I ordered three different drinks and was very disappointed each time.finally, my name is not Jose but Joseph. Given that my wife and I were their from 1/28-2/8 I would hope that you'd get the name right.
February 10, 2014
Rated 4 out of 5 by Fun1041 Beautiful Hotel but Long Check-in Wait
This is a beautiful hotel with very friendly staff, extremely comfortable bedding and nice amenities. My only area of concern was the very long wait time for check-in. My party was required to wait 2 hours after the original check in time of 3pm. Outside of this wait the stay was very good.
February 10, 2014