Rated 4 out of 5 by SFtraveller22 Good hotel, but inconsistent daily amenities
My coworkers and I stayed here for a work trip to GDL. My boss had 2 rooms booked under his name, so unfortunately I was unable to get Starwood points for my room.
Overall, the staff is incredibly nice, courteous and fluent in English. My only complaint was the random inconsistency of the housekeeping staff.
First night I checked into my room: the bathroom had shampoo, conditioner, 2 bars of soap, 3 bottles of water.
Second night: shampoo, conditioner, liquid body wash, mouthwash, bar soap, 4 bottles of water.
Third night: shampoo, conditioner, liquid body wash, bar soap, 2 bottles of water.
Fourth night (my last night): shampoo, conditioner, bar soap, 4 bottles of water, dental kit, hygiene kit, sewing kit, glasses cleaning cloth.
I really didn't understand why I got different amenities each night, and why I got the most amenities my last night of stay. I left the same amount of housekeeping tip every day (MX100), so it's not like service was based on my tip. It was very confusing and not the usual quality of Westin chains.
January 23, 2014
Rated 1 out of 5 by PV22 Very poor Service
I stayed at this property a month ago and I can say that the staff needs to learn how to treat people,I am SPG Platinum member and have stayed in many of SPG properties, this one needs to learn a lot as to how to treat SPG Members.
November 4, 2011
Rated 5 out of 5 by WXYZ123 Really nice hotel
Hotel well locaterds and really nice staff
December 30, 2013
Rated 5 out of 5 by PC2883 Best Stay I've Had
This is the best Westin that I have stayed at in 5 years. The staff (front desk and room service) were friendly and attentive. The hotel is in excellent condition. The rooms are fabulous. This Westin is a must stay!
November 11, 2013
Rated 4 out of 5 by Sergini0 Very comfortable hotel
Booked a week stay at this hotel with some colleagues. The stay was very comfortable; great restaurant and fantastic selection for breakfast in the morning.
January 4, 2013
Rated 5 out of 5 by Jose27 Great Hotel and Location
I stayed at this hotel with my wife and we did not have any complaints. Great service, food, location, and very spacious rooms.
May 24, 2013
Rated 5 out of 5 by Compost One of the best
A very nice property. Good location. Excellent and friendly staff. Brand-new-look all over.
October 8, 2012