Rated 3 out of 5 by Chalie Xiamen
It's always a pleasure to enter a Westin especially when traveling to countries with extreme communication challenges. This hotel is inviting, large and very confortable.
July 27, 2014
Rated 5 out of 5 by johnnyhzy2014 Great Executive Lounge
I went to check out and found a long queue was waiting in the front desk. I did not want to stand in the queue and went upstairs to 40 floor for sight seeing first cause I heard that the view there was execellent, the lady Ms.Lv in executive club warmly greeted me and initiatively introduced the beautiful spots through telescope for me, when she knew that I was waiting for checking out, invited me to check out there directly, eventhough I am not executive floor guest.Impressed by her smile,Nice staff,Great lounge.
July 16, 2014
Rated 5 out of 5 by martin The hotel is awesome
Executive club make me feel at home. Everyone here are friendly and is able to concern about guests from detail. Especially June Chen, she is so smart and kind heated. She always support the old woman to cross the street.
July 24, 2014
Rated 4 out of 5 by Ong71 luxurious and elegant hotel
i had a great stay in Westin and would definitely be coming back again. Love the beautiful and luxurious room and the amenties that come with it.
July 23, 2014
Rated 4 out of 5 by Honeymoon123 Keep you feet dry
Not my first time a this hotel, but my 2nd time. All staff were very welcome and with a smile. Today I got upgraded to 37/F with a nice suite. I was going to work on my email with my socks on, at my working desk, within 1/2 second, I have noticed that my feet was wet and found out the carpet was wet. I called customer service immediately but had to call again 2nd time after 10 mins without showing up. It has been diagnosed piping with leakage. I called customer service but no one answered my phone. I carried my luggaged to 40/F to get a new room. Up until this moment, no one has offered laundry service for my sock, my sock is wet, but also with stain. 40/F staff only said sorry, but they need to provide more training on risk management. Pipe leaking is not a joke and I hope this hotel check more carefully.
August 25, 2012
Rated 5 out of 5 by jiali The excellent Executice Club
The Executive Club of the Westin Xiamen Hotel is the best place I have been. The staff are the best, they know the guests habits well, treat each guests as same. Their smile can melt my tiredness of the job and business. I will definitely recommend Xiamen Westin to my friends and colleague!!!
July 17, 2014
Rated 5 out of 5 by Cus1974 Superb rooms and great service
I've stayed at the Westin on numerous occasions and each time the rooms and service have been exempelary. During my last visit, I felt a little unwell, so decided to use room service for evening dining. Every single meal that I ordered was delivered swiftly and the quality, taste and presentation was exceptional. The guest experience manager, Joao, made me feel very welcome. I look forward to my next stay at the Westin!
August 13, 2013
Rated 5 out of 5 by Jhng Great Experience
I am an extensive traveler and have been staying in many hotels in Greater China Region. The staff in Westin, Xiamen, are, without doubt, the friendliest and most helpful lot that I have ever come across. At Westin Xiamen, I can check in at the room. This is such a pleasant experience especially when you arrive at the hotel late in the evening. Special thanks for Yolana. Excellent job.
The concierge department, under the leadership of Tom, has been extremely helpful. I am particularly impressed when they go to the roadside to try and get me a taxi during heavy rains
Last but not least, I would like to thank Emily and Vicky/Vicki at the Chinese restaurant on the second floor. The food there is not the greatest but their service is just tremendous. They are extremely friendly and helpful and always do their best in making me feeling extremely comfortable and at ease every time I step into the restaurant
October 16, 2013
Rated 5 out of 5 by jiali westin club lounge
good experience in xiamen westin club lounge
July 15, 2014
Rated 5 out of 5 by GNLH Excellent Hotel
Excellent Hotel with nice rooms, very good service including efficient pick up service at the airport. Appreciate that I could receive the same room as I had the last stay.
July 13, 2014
Rated 5 out of 5 by ANZLRR Thank you Westin Xiamen
It was just another great stay with Westin Xiamen for holiday. Thank you Emi and all staffs at lounge!!
October 7, 2013
Rated 3 out of 5 by KimLiu The wireless signal is not strong enough.
the wireless signal in room is not strong enough. the line always down during accessing to internet.
July 12, 2014
Rated 4 out of 5 by abass3 overview
My stay was for 2 weeks.
Positives are staff (namely-Rebecca front desk,Julian (Qba),Jaoe (f desk) Ricky (hotel pickup) Sue (Qba).all refer to me by name and v helpful n friendly.
Hotel generally superb facilities - I would recommend hotel on the above list.
Negatives.Food.Qba signature steak very poor-would not order again nor recommend eating there (service very good)..
Breakfast ok but layout confusing with toast/bread very long way/time from main buffet-strange! good juice selection.Again-good staff.
Very difficult to get taxi-other hotels have huge advantage over this issue and could influence my future plans.
December 23, 2013
Rated 4 out of 5 by ArtLu Comfortable and clean
The overall environment is nice and the bed is comfortable.
The Assistant Front Office Manager Mr. JEREMIAS is quite friendly to help the client.
June 30, 2014
Rated 5 out of 5 by Miami13 Attentive lounge staff, Responsive Guest manager
I spent two evenings having hor'dourves in the club lounge. The attentive staff were well trained to serve everybody like a VIP. They bring wine, food, drink, that is anything available, to your table at your request. They even remembered the newspaper I read one morning and automatically bring the same newspaper to me the next morning when I visited the lounge for breakfast. I had the best lounge experience at this Westin, than any other Westin club lounge I had ever visited. I also appreciated the personal attention guest manager extended to me when he escorted me to my upgraded suite and showcased the room to me.
March 4, 2013
Rated 5 out of 5 by Knight123 Still high level
Since I'm traveling to this hotel more or less regularly, I think to be able to judge the service quality during the last years.
It is excellent! They started with the pretty high level of all the services and are able to maintain it until now. Definitely worth to recommend.
June 14, 2014
Rated 5 out of 5 by OnTheRoadTraveller Excellent facility and services
Since my first experience with Westin Xiamen, I have decided to stay here whenever I am in town. The facility is very nice and well maintained; the services here are second to none.
The stools dedicated to the SPG member at the check-in counter make you feel special.
The Rooms are spacious. The restaurants serve authentic food at reasonable prices.
What I like the most here is the well-equipped gym and the indoor pool with the clearest and cleanest water.
I would recommend this hotel to anyone with no hesitance at all.
May 1, 2014
Rated 5 out of 5 by turbo1969 Fantastic staff, super bed, sunning hotel
Having stayed at many other hotels in Xiamen I have decided that the Westin offers the best sleep! The Heavenly bed is he most comfortable i have ever tried. I have stayed at this hotel for nearly two years and have no intetion of changing.
June 8, 2014
Rated 5 out of 5 by Shroff One of my best hotel experience
Service is the best here. I think this hotel does everything in a really nice way and they have good young talented staff. The property is really maintained and classy. I feel everything is at the right place wherever I go in this hotel. The staff is perfect in every area- be it Restaurants, Front Desk, Gym or anywhere. One interesting thing about them which brings me here every time is - the change they bring in really small things. Now this change in small things would not affect you in any sense and still will make your stay not boring since I stay here for 20 days every month, so these small new things/ideas they come up with make my stay interesting. I feel Westin Xiamen is working constantly everyday to be better than the best. I really thank everyone working at Westin to make my stay comfortable and enjoyable.
May 10, 2014
Rated 5 out of 5 by Antoine360 My Westin Hotel
I recognized Sunny Chen, who from Westin hotel and play Customer Care role. What I impressed for her full support, while I stayed in hotel, or service provided on remote. It make me more comfortable during my stay in Westin Xiamen. Thank you, Sunny!
June 5, 2014
Rated 2 out of 5 by Robby83 Below Average Westin
The Westin in Xiamen does not equal the standards I expect from a Westin. There was no one at the check-in desk to receive an SPG member. I had to request standard SPG Gold services. The room layout was not practical and looked worn. The western style restaurant was fully booked for lunch and dinner and could not serve us. The SPA team spoke very limited English and charge a rate higher than what was posted in the room.
May 18, 2014
Rated 5 out of 5 by schmidt8202 Beyond Expectations
I stayed for 6 nights in the middle of July. The service was outstanding. I had gifts that needed to be wrapped and the concierge, Kevin, was more than accommodating. Every staff member was very cordial and pleasant to deal with. A switch in my room for my shades didn't work properly my first night and a technician came and fixed it within ten minutes. The level of service was just top notch, the room was spacious and felt like home away from home. Definitely a 5-star hotel all the way around and I look forward to staying again on my next trip!
July 17, 2013
Rated 5 out of 5 by Ken20 Consistent Excellence
As a frequent traveler, it is always a pleasure to know what to expect and count upon when visiting a hotel. The Westin Xiamen is one of the few properties that shows consistent excellence in managing the details that provide a truly unique and enjoyable stay. The staff is well trained, personable and worries about details that others do not (e.g. on a recent very early check-out that they knew I was going to have, they prepared a ‘Go Bag’ of coffee and some items for breakfast without asking). This is one of my favorite hotels in the world.
March 2, 2013
Rated 5 out of 5 by MXglobe Nice stay
Our first trip to Xiamen, naturally picked the spg property, given the fact that we have never been disappointed with the westin brand in europe/north American. The staff was very friendly, Jeremy from guest relationship followed up w us attentively from transportation to providing rather useful guides about the city and hotel as a whole. We loved the westin lounge as well, all staff there were super friendly and helpfully. Make us felling at home. Room was clean enought, but we just loved the heavenly bed, definitely will come back again !
June 13, 2013
Rated 4 out of 5 by lcpteck Uniquely shaped building
Stepping off the Taxi, a porter assisted with luggage and guided me to the check-in desk. They had upgraded me to a Premier Room 1912. Interesting room number as that was the year China became a Republic and also the end of over 2000 years of Imperial rule. Also reminds me of the bar district in Nanjing (named 1912). :)
The room design was pretty interesting. You'll be greeted by the bathroom near the entrance followed by a walk-in closet and then the bedroom area. Room size was adequate unfortunately there's no lounge chair/sofa to laze around. Views were over the city which were okay. The iPod dock positioned near the bed was able to handle my old 80GB 5th generation iPod (2005), much to my delight!
As I wasn't in the hotel except to sleep, didn't get to explore or use the other facilities. Internet and breakfast were okay, nothing to shout about though. When I got back late at night, there were boxes of fruits waiting for me at the desk so that was a nice touch. For those wondering about the service level from the Frontdesk, I did get the wakeup call I ordered the night before. Location was neither good nor bad, it was situated around the middle left of Xiamen island.
June 2, 2014
Rated 3 out of 5 by KNSdk great beds
I am a seasoned traveller in China and know how difficult it can be to find beds that are not hard as a brig wall... That alone is the reason that i will go back...
May 30, 2014
Rated 3 out of 5 by Ray12345 Good and Bad experience
Appreciated hotel's help to arrange a meeting room for our meeting after the normal open time.
1. Swimming pool has someone smoking just besides the pool, but the staff didn't stop them immediately !! How could we swim in a inner pool with bad air ??
2. For Platinum, the staff promise to send a welcome fruit, but it never shows up.
3. for the meeting room , staff didn't do their best to arrange for us (3 Platinum member) at the beginning. And need us to double check again to get the necessary support we need.
June 22, 2013
Rated 5 out of 5 by Beef Great staff, especially Executive Lounge
1. Great staff and hospitality - special thanks to staff in the Executive Lounge to provide all-rounded attentiveness and best service. The team in the executive club is probably the most efficient and friendly team I have encountered in SPG hotels.
2. Great SPG member executive lounge
3. Good location for biz
4. only got upgraded to an oversized Grand Executive Room but not a suite. Well that’s nice too but the policy should be best available room at check-in (i.e. Standard Suites which was available at the time)
January 23, 2013
Rated 5 out of 5 by Fide26 Rooms and Restaurants
We booked 4 nights at executive floor and the reception upgraded our rooms to suites. We are quite satisfied with the rooms and all the services provided. The Restaurant Zen5es was great - we went to this restaurant 3 times for dinner, their porridge were fabulous.
May 6, 2014
Rated 5 out of 5 by Antoine360 I love Westin!!
The top and great service I impressed
May 19, 2014