Rated 3 out of 5 by WHICSIC Taxis do not come to this hotel
This is a beautiful hotel conveniently located next to the Canton Fairgrounds. That's about where it ends. While one expects higher rates during the fair in exchange for easy access, you would also expect to be able to travel into Guanzhou by taxi. This is not possible from this hotel. Unless a taxi is dropping someone off at the hotel, you cannot find a taxi to leave. The hotel doorman does nothing to assist guests with taxis. During your stay, you are stranded at the hotel, and at the mercy of very high rates for your room and food. You cannot plan business meetings either in Guanzhou or at the hotel, ...since no one can expect to come & go from the hotel by taxi.
December 2, 2011
Rated 4 out of 5 by HCAO Excellent Services
Almost perfect in every aspect. Except not child friendly. No baby nappy/diaper changing table can be found anywhere in the hotel. Hasn't the designer of the hotel been a child before?
March 5, 2014
Rated 5 out of 5 by NewYorkerinHK Great hotel, but do improve directions to hotel
I thought that the hotel was fantastic - after I found it! The directions listed on the website told me where to get out of the subway but no clear indication on where to walk after that. Do give more specific details on how to find the hotel!
September 19, 2013
Rated 4 out of 5 by Aslan64 All great but buffet at executive floor
All is excelent,buffet at the 40th floor very poor
May 6, 2014
Rated 4 out of 5 by Rich2809 Spring for a suite
This was my second stay and I was here for three nights. I enjoyed this stay far more than my first stay.
I had an executive suite on the 41st floor and it really was a very pleasant and restful place to be.
You can check out in the lounge which was very efficient and a lot better than my experience checking out downstairs.
The suites are better value than the rooms, they really are beautiful, even the toiletries are better.
The gym is very well equipped and never got too busy whilst I was there.
For me, the lounge is the key to staying in this hotel, the staff there are very good, the breakfast is very good.
March 5, 2012
Rated 4 out of 5 by Goliat Manager DRTV
This Hotel I recomended because its in side of the Canton fair , so the facilities and confort staying out of home its insuperable. Staff very kind , just recomend a better internet acces.
April 28, 2014
Rated 5 out of 5 by Jezz Great hotel
The location of the hotel is good and very close to a Metro station. The staff are well trained and responsive. The rooms are very comfortable with quality toiletries. The lounge was clean and the staff attentive. This hotel would be my first choice for my return trip to Guangzhou.
December 28, 2011
Rated 4 out of 5 by GRCC Fine location for Guangzhou Fair
This is the place to stay if you are In Guangzhou to participate in the Fair Complex.
Completely inside the fair...
Hotel is very good with western standards ,could be better ,in some details,for East Asia standards.
Alexis ,the Front Office manager and Svetlana at the Club Lounge provided high standard efficient service.
The Club Lounge ( as in many places in China) was extremely well organized and managed.
Location is far from almost any other activity/ business,but I suppose that almost all clients were there for the Fair activities.
A concrete business hotel.
June 11, 2013
Rated 5 out of 5 by Rich2809 One of the very best executive lounges
This hotel continues to impress me every time I stay here. True it is a little out of the center of town but that is solved with a 10 minute taxi ride. I do not find the location a problem.
The hotel has an exceptional club lounge. The food on offer in the evening really is the best I have ever had, anywhere in the world. Head and shoulders above the competition.
The lounge staff as I have said before are exceptional, so very welcoming and friendly.
The hotel is continually improving it's service levels.
A great base in Guangzhou
June 24, 2012
Rated 5 out of 5 by Rafe Canton Fair
Arrived late in the evening for the Canton Fair. All was ready for me including a nice fruit selection. The executive club on the 40th floor served up a great breakfast, with a spectacular view of the river and city skyline. If you are visiting the fair, this is the place to stay, a remarkable short walk across a very short bridge brings you right into the C area of the fair. So great, no taxi line, no bus ride, its perfect.
Negative side, its a ride to the city if you wish that lifestyle, not much going on this side of the river.
November 2, 2011
Rated 2 out of 5 by Will2013 Bad stay experience
1. Arrange a problem room to me, the control panel of the cooler has a noise, sounds like there has ghost, i could not sleep at all.
2. When they changed another room to me, no waiter can help me, I had to pull my box, my bag, my clothes, my shoes, my.......to the other room by myself.
3. No welcome fruits.
4. When we checked in, they had system problem, need to check by paper.
5. The next day, the main door was broken.
6. I could not go to my re-arranged room due to my card had problem again, and could not use in lift.
June 20, 2013
Rated 5 out of 5 by Mok2014 Memorable experience
The Westin Pazhou exceeded my expectations in every aspects whether the hotel environs, service provided by staffs, room and facilities.
Greetings from the staff was very friendly, had a nice conversation with them; room was very large, clean, bright; showerhead was user-friendly, water pressure was powerful; Heavenly Bed was comfortable, very soft and slept well.
Though the food variety in executive club lounge was a bit limited, but it was acceptable and fine.
February 4, 2014
Rated 5 out of 5 by PBHK Everything was GREAT!
We were very excited to stay at such a famous hotel. We had signed up for the SPG Membership a little while ago, and when we got to the hotel, we were immediately given a free upgrade to the Corner Room! The facilities were fantastic! The swimming pool was beautiful, and had enough space to play around and swim freely. Also, the In Room Dining was most satisfactory! The food was excellent! The staff were very helpful too! One staff was even able to help us move the Check-out deadline to one hour later! The view was excellent, and we really enjoyed the river view! The location is superb, because it is five minutes walk to the MTR Station, where you will find yourself accessible to the whole of Guangzhou!
If you are looking for a suitable hotel in Guangzhou, I would most certainly recommend you The Westin Pazhou.,
February 17, 2013
Rated 1 out of 5 by Carl Bad experience of check-out
I checked out in the morning of 31st, May but I have a very bad experience. According to the agreement with your sales manager, I can have 2 shirts laundries(or others with the same fare) every day for free.
I had different laundries every day but not exceed the limit of free service. Thursday night, I called the service center to make sure of the free laundry service because I don't want to have any trouble with check-out. Your service center promise to reply me after they have confirm with the reception about the free laundry. There is no reply until I went to bed.
Unfortunately the laundry cost problem eventually occurred this morning. It cost me nearly 30 minutes to check out. And the arguing experience is really really bad!
I`ve sent email to the hotel two days before I made the review here. Nobody replied me. This really make me disappointed.
June 3, 2013
Rated 1 out of 5 by Rich2809 Poor location apart from the Exhibition Halls
Badly run hotel, with a poorly trained staff.
Check in was very fast, the lounge was very good, breakfast was good, coffee was good but the rest awful.
My room had lots of maintenance issues including a blocked toilet.
Check out was the worst I have ever experienced and seemed to NEVER end.
I will only stay here if all and I mean all the other SPG hotels are full.
I had no problem getting taxis
February 29, 2012
Rated 2 out of 5 by Saamy This hotel has many areas which needs work
I stayed in this hotel for 1 night.
Hotel Lobby is pleasant and clean.
Rooms are very comforting.
Hotel Staff are poorly trained to handle issues.
I ate my lunch at Taste restaurant and found a big piece of plastic in my Tuna Roll, told the captain, he just said sorry and walked off.
It took the hotel almost 45 minutes to arrange for a taxi in 2 incidents. Better plan your appointments way ahead.
November 4, 2011
Rated 5 out of 5 by Sam57 Five star hotel and service.
For business traveller, this hotel as good as it gets from being so close to the fair ground "in china that is rarity", excellent WI FI coverage, to its magnificent workout, and swimming ammenities.
The only aggravating part was there Is no super market nearby for incidental needs.
Also, Starbucks and Pizzeria chain near by or inside the hotel would have been a big plus.
May 26, 2013
Rated 5 out of 5 by Tsang Surprise
The hotel did give me a great surprise during my stay this time.
On 27th, after my return from outside, and while we all get tired, when we open the door, we found a birthday cake on the table and made us a great surprise!
Thank you for arranging this to me and made me an unforgetable birthday.
All facilities are well in the room and it's clean and tidy.
August 31, 2013
Rated 5 out of 5 by Businessman Revisit and didn't disappoint
Second stay in this hotel and again my family and I were not disappointed. Room is great, service excellent overall and the lounge is great as usual.
Spent some time in the lobby lounge as well for some tea, only comment here is one of the junior staff (probably quite new) was weak in English. Anyway, the senior staff came and helped us without any problems. We had the high-tea set and lounge about for an hour or so.
Had a couple of cocktails (Bellini and Mojito - made in the lobby lounge) on first day in the all-day dining restaurant and we were impressed the cocktails we ordered were made correctly and tasted great as well! We had many experiences in some of the other hotels in Guangzhou and most of the time we were disappointed with the watered-down taste of the cocktails.
The Executive Club Lounge staff recognised us and was excellent as usual with efficient and friendly service provided.
Looking forward to our next visit!
April 17, 2013
Rated 5 out of 5 by Rich2809 Gets better every time I stay
This is my 5th or 6th stay at the Westin Pazhou and I am enjoying the hotel more each time I stay.
The executive lounge is easily the best SPG lounge in Guangzhou. The staff in the lounge are great.
The hotel is very clean and the suites are superb.
I also had the very best barbecue ribs I have ever had.
I look forward to returning very soon
April 29, 2012
Rated 5 out of 5 by linzh qulity hotel with good staff
stayed here during the wine fair back to nov, very good for a convention center hotel, the staff's performance are satisfying, breakfast is good too, overall it is just breakfast, it is quality but not the quantity, but the coffe bar can improve their quality, ordered a decaf cuppucino, but the beans they use are too old, too acid, you can tell the normal beans they use are not too good, either, maybe not many people order coffee here and just getting the free flow stuff. the gym and the pool are very good, over all it is great to have such a hotel at the convention center. Mr Oscar at the front dest is really helpful as well, I guess maybe because guangzhou is closer to HK so that they get better quality staff than other spg hotels in mainland china? so far of all the spg hotels in mainland, I think this hotel got the best quality staff in the house, that is why I am willing to submit this review, all the others don't even want to bother...
December 29, 2012
Rated 5 out of 5 by Beef Great service and very nice rooms/facilities
Great service and very nice rooms/facilities: staff all very friendly and professional; a gorgeous upgraded room (well, non peak season – but anyway it’s super); the club lounge is exceptional and good for coffee/meetings. Location is a bit off the city – need a car/taxi.
The air-con (heat) was not very effective... It was chilly at night.
November 25, 2012
Rated 5 out of 5 by Emad77 Staff were very helpful
After staying a week at the Westin, we were extremely happy with the usual things you expect from a 5 star hotel.
The difference here was the staff who were extremely helpful in every way.
Michael the restaurant manager was fantastic and helped us plan our evenings with some great local tips.
April 25, 2013
Rated 5 out of 5 by Rich2809 A great stay
I was here for 9 days this time and had a very comfortable stay
The hotel is working hard to improve their lounge, this shows great management as the lounge is already one of the very best SPG lounges anywhere in the world
Breakfast is good, staff all extremely friendly and professional.
September 24, 2012
Rated 5 out of 5 by Beef Fantastic hotel with great staff hospitality
Great staff hospitality and very nice rooms/facilities: staff all very friendly and professional; a gorgeous upgraded room (well, non peak season – but anyway it’s super); the club lounge is exceptional and good for coffee/meetings.
Location is a bit off the city – need a car/taxi.
March 19, 2013
Rated 5 out of 5 by ranger A Star in Guangzhou
It is simply great! Room is great, view over the river, good value (non Canton Fair period), very good staffs, one of the best lounge.
Location is a bit off the city but it is nothing by a taxi.
First of my choice in GZ.
August 5, 2012
Rated 5 out of 5 by Nours Relaxing weekend at Westin Pazhou
It was a wonderful stay. I have booked a weekend package with 3 meals included. The food was great, service perfect, especially the receptionist Cecile, she was outstanding!!!
They also got an amazing pool!!!
August 12, 2013
Rated 5 out of 5 by CN2013 Very good service, great restaurant
Personalized, warm athosphere without being intrusive. Spacious, greatly designed room, well equipped. Good value for money (note: July!). Fantastic Chinese restaurant.
July 26, 2013
Rated 4 out of 5 by RttJ72 The Hotel has a good executive lounge
The staff was very attentive and made sure I was comfortable on a daily basis. I would return.
November 6, 2013
Rated 5 out of 5 by garie619 Excellence Stay
Only 4-5 mins away from underailway station. The hotel is quit new and clean. Recommend to anyone who stay for exhibition !
May 27, 2013