Rated 5 out of 5 by soupr The Moana Surfrider reflects the aloha spirit!
Pleasant atmosphere. Staff are attentive and friendly. You are truly a welcomed guest. This historical hotel is well maintained with great amenities.
July 7, 2014
Rated 5 out of 5 by CathyJohn So enjoyed the new club!
Our room was not what we hoped for the first night so the staff was kind enough to find a room we enjoyed greatly. The new club was great for rest and delicious snacks.
July 16, 2014
Rated 5 out of 5 by Moly65 Great hotel
A fantastic hotel the staff were very friendly and the food and location were great. Would highly recommend this hotel
July 16, 2014
Rated 5 out of 5 by Lucian Moana Surfrider is an amazing place to live in
All the amenities that this resort includes make you feel you are in paradise. The resort completes the Hawaii experience and is not separated from the beach and the ocean but tied together.
July 15, 2014
Rated 3 out of 5 by JRMTK Hotel needs improving
We stayed for 10 days.This was our fourth stay here. The quality has dropped compared to previous years. The hotel history and location and the banyan tree court is what has kept us coming but probably not next time.
July 12, 2014
Rated 4 out of 5 by KeithJuly2014 Great staff
I wanted to make sure Stephen Zorichak is recognized for his helpfulness, kind and customer service oriented demeanor. He really helped us out and I appreciate it. Noy was also helpful, as well was the entire staff at the breakfast place there.
I felt that the bar area by the beach was a bit dirtier than you would want. Lots of cups lying around and in the bushes.
July 10, 2014
Rated 2 out of 5 by zrkeating Not so happy 4'th
Our stay started by checking in to an "upgraded" room because of my Platinum status. We were told it was in the historic section of the hotel with a view of the beach. I'm not a big person and could barely fit into this room, it was literally a closet with a king sized bed stuffed in the middle. Our view was from a window awkwardly placed in the corner, and if you stood on the random side couch and strained your neck to the as far as you could, you could make out some ocean through the trees. While the room across the hall was twice as big with a balcony (same class of room), so much for being a platinum member. The customer service was far below what I have come to expect from a Westin property, both at the front desk and in the Beach Club. The worst part was that three different members of the staff told us that we could see the fireworks from the hotel and the beach out front, which was not even close to correct. One person didn't even know it was the 4'th of July! Will be staying at the Sheraton in Honolulu if I stay with Starwood after that abhorrent experience.
July 8, 2014
Rated 4 out of 5 by grandoldlady NOT the Historic Moana Surfrider
Stellar service, accommodations & food, but rooms and hallways did not have a sense of place & time from the era of its birth & bones. Modern, elegant, subdued furnishings & decor...artwork modern up close blurry, fruit & flowers...lovely, but Just NOT the early 20c elegance that ones wishes to experience.
July 6, 2014
Rated 2 out of 5 by Mia31 Poor Customer Service
The hotel was sold out and service was very poor. Every time we went to the pool there were not towels left. Noise in room was loud given that we were near elevator and housekeeping room.
July 7, 2014
Rated 5 out of 5 by Lordav wonderful staff
wonderful experience, this was our 12th stay and each time it gets better. the staff go out of their way to make the stay pleasant, even the manager takes time for conversation. the front desk girl, Irene, and the pool café worker nancy are the best! can't wait to come back. There was not one disappointment
July 6, 2014
Rated 4 out of 5 by Alex12 Bed Sheets uncomfortable
Stayed at this hotel and found the bed sheets thin and hard like paper. They were very noisy when you moved around.
Also, the staff was nothing exceptional. We needed to mail a prepaid UPS package and concierge would not help us besides telling us where the UPS store was (which was closed).
July 6, 2014
Rated 5 out of 5 by 2clubs holiday
The overall experience was better this time as we stayed longer. the spa & gym were excellent. The ladies running the tour desk Ingrid & Roxanne went beyond especially Ingrid.
June 17, 2014
Rated 5 out of 5 by Joeyem Excellent hotel
We had the best time ever. The hotel is gorgeous and we will definitely be back xx
July 5, 2014
Rated 2 out of 5 by AieaTexas Disappointed - Third time is not a "charm"
I grew up on Oahu and every time I return "Home", I have high expectations of this hotel. This is my third stay at the hotel and is the worst one so far. First, when I checked in I wasn't told that it was a handicapped accessible room. Second the bathroom showed a large patch of rust. Third, the shower design resulted in water flowing throughout the bathroom. Every morning I had to order an extra 5 bath mats to soak up the water. I contacted SPG and send pictures of the rust. The hotel offered to move me, but how do you move a family of four (including girls - 7 & 10) without disrupting our schedule. I would have thought I would have been treated better since I've stayed there two previous times. FYI, I don't usually complain or write these reviews, but I was so disappointed that I had to do it.
July 29, 2012
Rated 2 out of 5 by Mikey87 Luxury - NO WAY
I'm an SPG gold member and very disappointed! I generally stay in a suit and discussed this booking, Diamond Head Suit, with the hotel prior. I feel like we've been conned. NO BATHTUB in the suit, the shower is narrow and no separate way to control water temperature and pressure, the built in robe is in the bathroom (great place to keep clothes in that steamy environment) a large portion of the room is an unusable hallway, no toothbrushes or other amenities, two sachets of coffee and paper cups, no mini bar and the list goes on... How does the Westin call this a suit?
There was a dead insect on the top of the vanity unit when we got in (no big deal) I left it there just to see what would happen, 3 days later its still there.
I had to ask what the SPG membership privileges were. I found out after I had had lunch that there was a 10% discount that could have been applied if I had of asked, I said to the front desk lady, "I wish you had of told me earlier" no response! no acknowledgement.
SPG, tell it how it is, I would have much rather stayed elsewhere and maintained a respect for the SPG group.
July 4, 2014
Rated 5 out of 5 by ImEmmittSmith Excellent Hotel, but very Busy!
We stayed at this hotel for a total of 5 nights over 2 weeks. The facilities are great and the location is wonderful. We had 4 nights on Ocean view, which was excellent and quiet at night. The 1 night we had on City view was very noisy and room was small compared to Ocean view. Would definitely always upgrade to Ocean. Use your points to get half off the rack rate of the room.
July 2, 2014
Rated 4 out of 5 by borntraveller Small disappointment
Disappointing checkin - long wait, a staff member indicated that as we were a SPG member (although not platinum or gold) as there was only one person in that line, that we check in there. Staff member rude told us that was wrong, who was the staff member, she was going to call the manager and tell him. We were not made feel very welcome. After spending time at St Regis Princeville we were a little let down by staff attitude and slow service
July 1, 2014
Rated 1 out of 5 by ADePue Extremely noise rooms and unhelpful staff in resolving issues
We just checked in last night for a weekend of relaxation and rest by the ocean. The rooms are nice/clean, but we immediately noticed the extremely high street noise level in the room. The bands on the street and busses/cars mind as well have been playing in the room or driving directly through the room. I approached the front desk staff at 3 separate times about the issue, and they were completely unable to help. I understand they may be booked and not have any alternatives, but the answer was simply a "sorry nothing we can do" and then they presented me with a map of the street and suggested that I check out one of the other non-Starwood properties on the block. As a loyal Starwood member for years, it completely rattles my faith in the brand to have employees suggesting competitor hotels as the only solution to issues. This hotel is by no means up to the Westin standard that I have come to know and love. I would save your money and stay somewhere else, and if you have points you are hoping to use... stay somewhere else and use them on spa services or something instead (maybe another Starwood property in the area?).
January 15, 2012
Rated 3 out of 5 by Rgal27 Logic?
First my compliments to the staff. Our agent at the front desk, Irene, was outstanding. We were very unhappy with our room, which was, as she put it, "cozy." We just called it dark and small. She spent a lot of time finding us a room which was twice the size with a beautiful view and I want to thank her.
However, when we went to rent umbrellas by the beach for our group of six, we found that each umbrella was $60 and came with 2 chairs and 2 bottles of water (which, by the way, were free anywhere in the hotel). Since we only needed 2 umbrellas, we asked for 6 chairs and 6 bottles of water. We were told we could get either 2 beach chairs or 4 low to the ground chairs per umbrella and only 4 bottles of water. Being senior citizens, it was difficult for some of us to use the low chairs, but they would not waver. To add injury to insult, one of our group, who is a gold member of SPG, was unable to use his card to pay for the chairs and receive a 10 percent discount because we had pre ordered the chairs and paid a premium for doing so. Therefore, we paid $10 extra per umbrella, got 4 waters for 6 people, and were not allowed to use our discount. I would like to know the logic in all of this.
July 2, 2014
Rated 4 out of 5 by Mdb7614 Friendly atmosphere
Tasteless appointed lobby, bed rooms, great location for shopping, dining, swimming . Friendly and helpful staff. Great place for people watching, specially wedding parties. Complementary glass of wine, lei were nice touch. One down side, there were cockroach in our bed room,
June 11, 2014
Rated 5 out of 5 by DebCait Beautiful hotel
Perfect hotel for a relaxing break, wonderful
July 1, 2014
Rated 3 out of 5 by laspilot Check In Was Terrible
The front desk staff did not do well. They had trouble finding our reservations, even when supplied the conformation numbers. We had 3 of us check in at the same time and took over 30 minutes, then to find out they book 2 of us in the same room.
June 30, 2014
Rated 5 out of 5 by VIC753 WISH FULFILLED
Staying at Moana Surfrider has been on my bucket list for some twenty years. I can now cross it off. Fulfilled all my expectations. Wonderful place to stay.
June 11, 2014
Rated 4 out of 5 by NancyJo Great features
comfortable beds, enjoyed lei making at hotel, good food, our first visit to Hawaii, service was excellent.
June 10, 2014
Rated 5 out of 5 by bickie A Hotel to lose yourself and relax in
The Moana is a place where you immediately relax upon arrival The staff make you very welcome and the Hotel reception and lobby transports you into another time and place.
June 29, 2014
Rated 3 out of 5 by ronton Platinum status just doesnt matter here anymore.
Obviously this hotel doesnt value the starwood preferred status. As a platinum member you just come to expect some things from starwood properties. Check in was great (except somehow we got skipped for the lais that the other guests seemed to get) we did get upgraded to a nice room which was awesome, as I park a car, I am ok with the resort fee. In the past at the resort when I have stayed we have had a welcome fruit basket, which I always thought was a nice touch of recognition, but as a business owner I understand cut backs and a changing economy. My bad experiences started with the free continental breakfasts that Platinum guests can now choose as there welcome ammenity. I honestly think the hotel resents giving this out. Our experiences over the first 3 days at breakfast just got progressively worse until I talked to the restaurant manager, then the guest services manager, and no one seemed to have any empathy or see anything wrong with the situation. Again as a business owner, I look at problems as an opportunity to fix the situation which is much better than letting the unhappy guest go away and stew. I found their response to be almost more disconcerning than the original problem (which in fairness they did comp the 2 days breakfasts that we were wrongly charged for) The issue wasnt about the price though for the breakfasts it was about how the restaurant made us feel through using the "coupons" and in each and every case it was far from being a valued platinum member. At a sister starwood property almost next door, the platinum guests get a platinum wrist band for special recognition and preferred seating at the restaurants, not treated like 2nd class citizens.
March 31, 2012
Rated 5 out of 5 by mattluke beautiful views great location
could not have been any better.everything was top notch,,perfection
June 29, 2014
Rated 5 out of 5 by Janicecolo Moana
This hotel was fabulous. rooms were roomy,halls were roomy and lobbies were comfy and newly remodeled. The price was right.
June 8, 2014
Rated 4 out of 5 by Donnabob Donnabob
Well appointed with the true Hawaiian elegance once is looking for when visiting the Islands.
June 7, 2014
Rated 3 out of 5 by AlreadyHome Sounded like a college dorm room
My bed was uncomfortable. Sounded like someone was moving furniture above me. My bathroom window would not close and lock so I could hear all the noise from outside. Reminded me of a college dorm with all the noise. Would not recommend if your a business traveler and needed to get to sleep early.
June 27, 2014