モアナサーフライダー,ウェスティンリゾート&スパ,ワイキキビーチ

  • アメリカ合衆国
  • 96815
  • ハワイ,
  • ホノルル
  • 2365 Kalakaua Avenue
  • マップ

空室状況&料金

閉じる

お子様/1室

この情報をご提供いただくことで、お客様のご宿泊に最適な客室を探して、ご到着に備えて客室を準備することができます。

折り畳み式ベッドと追加人数料金については、客室規約と詳細情報をご覧ください。

Rated 4 out of 5 by 685 reviewers.
Rated 5 out of 5 by Charming Waikiki Hotel Loved the opportunity for early check in and offers to upgrade when we arrived. Front desk staff excellent help and cheerful even with our flight changes and arrival time changes. Incredible view from 19th floor and loved the 4th of July there. Loved the quaintness and charm of the historic lady on the beach- thanks for your preservation . Success with blending the historic charm and more modern amenities I have become spoiled by. Love the Banyan tree and the Veranda for breakfast- thank-you. Hope to visit again from the mainland at least once more! Jill July 8, 2014
Rated 1 out of 5 by Worst Starwood Experience in 30 Years Our two rooms were "upgraded" due to our Platinum membership to a Tower room overlooking the street/construction site. Street noise all night long and then work trucks beginning at 5:00 a.m. Asked to be moved but we never were. I asked for compensation (points or a discount for the stay) and the manager responded by removing the mandatory $31 daily resort fee from one of the rooms! Would not stay here unless you want to be treated like stool. July 13, 2014
Rated 4 out of 5 by My Favorite Waikiki Hotel! I travel to Hawaii often and this is always my favorite hotel. Classy and beautiful teeming with historical features yet the towers are modern and comfortable. Added benefit is having great restaurants and Honolulu coffee on site! This is a top destination for weddings. Beautiful ancient Banyan trees adorn the ocean front property. I only wit push the rates were lower as sometime me sits outside my corporate limit. August 11, 2014
Rated 5 out of 5 by Absolutely Amazing All of the hotel services were without flaw. We have never experienced the quality of staff, food, drinks and overall happiness of the guests we met. We will return! July 13, 2014
Rated 3 out of 5 by Bathrooms and housekeeper issues The bathroom has no fan or ventilation and the closet is in the bathroom. Ones clothes gets wet from all the steam and humidity from the shower which is annoying. The housekeeper didn't replace the toiletries for 3 days. There was 4 of us and she simply forgot or neglected. Had to call to request more. Basic service not up to standard. Not expected from Westin, especially in Hawaii. Disappointing. August 9, 2014
Rated 5 out of 5 by first time Hawaii It was first time to visit Hawaii for my family. This hotel was excellent to stay Waikiki. It was convenient for shopping and beach. August 10, 2014
Rated 5 out of 5 by PARADISE This hotel maintains the original plantation style and is unique in the Waikiki skyline. It was a pleasure to stay there......the total experience is relaxing and the staff exceptional. August 10, 2014
Rated 5 out of 5 by Beautiful A beautiful hotel, with fantastic customer service, rooms are elegant and lovely and clean. Location is the best in Wakiki, there really is not much to complain about, only thing maybe worth mentioning, queen size beds would be nice rather than double size, other than that, perfect. July 24, 2014
Rated 5 out of 5 by This Hotel has everything Once again our experience at the Moana Surfrider was exceptional , staff at check in great. We booked the Banyan Club which is new to the hotel, it was comfortable, food was good for breakfast and the beer wine and nibbles were great at night. love love love this place. This is our 6th year in a row and it is amazing how many people have been coming here year after year to me this says something , keep up the excellent standards Westin. June 18, 2014
Rated 5 out of 5 by Wonderful, Rich History This was a wonderful hotel to stay with a rich history and past. I highly recommend it. August 10, 2014
Rated 4 out of 5 by Good location good location and historic ambiance August 9, 2014
Rated 5 out of 5 by Fantastic It was great pleasure for us to stay in this hotel. The location that is walking distance from Waikiki main street and beach let us relief and feel convenience. The room is also nice, we could get partial ocean view in spite of low rate. All staffs are really kind and have taken care of us deeply. Many thanks. August 6, 2014
Rated 1 out of 5 by Moana The service I come to expect from Star Woods was lacking at this property. For example a room booked for two beds several months ago was unable to be fulfilled. We were told there wasn't a bed available. Several phone calls later they were able to locate a rollaway bed to put in our room. Next, the bathroom has mold in the shower. Another issue the air conditioning did not work properly. Then we go reserve an umbrella and there isn't one available. We tried to reserve one at 8 am still not available. We had a $10 umbrella credit. So we tried to apply it to the beach chairs we Rented. Unable to do that!! Then we get over billed for those!! August 10, 2013
Rated 5 out of 5 by Moana Hawaiian Paradise The Moana Surfrider is Hawaii. The most beautiful hotel on Waikiki beach with the feel of Aloha. August 7, 2014
Rated 3 out of 5 by Can do a lot better Eating options limited and expensive, too many add on costs which should be included in high tariff paid. Beach Club complete waste of time and limiting access frustrated many guests. Non hotel guests using facilities made most facilities crowded and waiting time was excessive. August 6, 2014
Rated 5 out of 5 by Awesome As soon as we walked into the hotel, my new wife and I were in awe! We loved everything about it. The staff was extremely friendly, food was delicious, and the location was perfect. We didn't get a chance to use any of the amenities of the hotel but everything looked great! August 6, 2014
Rated 1 out of 5 by Extremely noise rooms and unhelpful staff in resolving issues We just checked in last night for a weekend of relaxation and rest by the ocean. The rooms are nice/clean, but we immediately noticed the extremely high street noise level in the room. The bands on the street and busses/cars mind as well have been playing in the room or driving directly through the room. I approached the front desk staff at 3 separate times about the issue, and they were completely unable to help. I understand they may be booked and not have any alternatives, but the answer was simply a "sorry nothing we can do" and then they presented me with a map of the street and suggested that I check out one of the other non-Starwood properties on the block. As a loyal Starwood member for years, it completely rattles my faith in the brand to have employees suggesting competitor hotels as the only solution to issues. This hotel is by no means up to the Westin standard that I have come to know and love. I would save your money and stay somewhere else, and if you have points you are hoping to use... stay somewhere else and use them on spa services or something instead (maybe another Starwood property in the area?). January 15, 2012
Rated 2 out of 5 by This hotel was a let down Noisy room even on inside courtyard. Very small room and bathroom. Shower dirty. Never called me like they said they would when the room was ready. Told me I got upgraded as a platinum member to an oceanfront room and I did not. Outside waitress had to be called over several times to assist. Valet and bartender on terrace were excellent. August 3, 2014
Rated 3 out of 5 by Platinum status just doesnt matter here anymore. Obviously this hotel doesnt value the starwood preferred status. As a platinum member you just come to expect some things from starwood properties. Check in was great (except somehow we got skipped for the lais that the other guests seemed to get) we did get upgraded to a nice room which was awesome, as I park a car, I am ok with the resort fee. In the past at the resort when I have stayed we have had a welcome fruit basket, which I always thought was a nice touch of recognition, but as a business owner I understand cut backs and a changing economy. My bad experiences started with the free continental breakfasts that Platinum guests can now choose as there welcome ammenity. I honestly think the hotel resents giving this out. Our experiences over the first 3 days at breakfast just got progressively worse until I talked to the restaurant manager, then the guest services manager, and no one seemed to have any empathy or see anything wrong with the situation. Again as a business owner, I look at problems as an opportunity to fix the situation which is much better than letting the unhappy guest go away and stew. I found their response to be almost more disconcerning than the original problem (which in fairness they did comp the 2 days breakfasts that we were wrongly charged for) The issue wasnt about the price though for the breakfasts it was about how the restaurant made us feel through using the "coupons" and in each and every case it was far from being a valued platinum member. At a sister starwood property almost next door, the platinum guests get a platinum wrist band for special recognition and preferred seating at the restaurants, not treated like 2nd class citizens. March 31, 2012
Rated 5 out of 5 by this hotel is central, comfortable with all guests treated equally. I recently stayed for 7 days.The beds were truly amazing, wide range of options within hotel and also within area.Lots of choice both in hotel and in vicinity for food, beverages etc.Spa was best I have ever used. August 1, 2014
Rated 3 out of 5 by Suggestions 1. Bathroom ceiling had mold over entrance door that was growing during our stay. 2. On our first full day we left the room at 7am and it wasn't made up until 2:30-inconvenient. 3. The main reason we go to the Moana Surfrider is for the relaxed island atmosphere. No longer does the back porch offer that relaxation. There are 2 or 3 computers set up at each high top table doing business, while people are talking loudly on cell phones in the lounge chairs. there was even a man pacing back and forth under the Banyan tree while on a business call on his bluetooth. I could not read my book or a newspaper with all the business going on. I felt like I was in New York. I come to Hawaii to relax, not to listen to overwrought techies. It ruined the Banyan Courtyard serenity. Put them in their own room! This is our 8th stay at Surfrider. February 3, 2013
Rated 1 out of 5 by Dissappointed ... last visit was several years ago for my wife's 40th birthday - stayed in tower and was great - one of her favourite hotels. However after recent stay - no longer the case and will not stay again given other options. The room and bathroom in old building were tiny (door opens about 6 inches from the bed) sold as city view - looked into an adjoining wall brick wall and was ridiculously noisy- checked 3 times to make sure windows were closed? requires double glazing. To make matters worse room 450 is opposite cleaners storeroom and they made no attempt to be quiet at 3am !! The hallway lights are on full beam and combined with the noise almost impossible to sleep? really disappointing as we had also recommend to friends we were travelling with. March 30, 2014
Rated 5 out of 5 by Friendly My wife and I celebrated our 50th anniversary with our family in June 2014. Our stay was very enjoyable. The staff was very friendly, and the restaurant food was very good. If there is one downside, it's the birds around the outside eating areas. Other than the birds everything was very good. July 10, 2014
Rated 5 out of 5 by Beautiful hotel! Beautiful grounds and fabulous customer service. The men who greeted me when I drove up to the hotel, the check-in staff, and the concierge were all so friendly and filled with aloha! Anytime I called customer service or housekeeping, the service was quick and very helpful! July 31, 2014
Rated 2 out of 5 by Not an SPG hotel I am writing this review as a current SPG platinum guest, and solely based upon my experiences of this this stay. The hotel itself is great and the hotel in general has been very well at the upkeep. As a platinum member I am disgusted at the level of recognition offered. The fast that the $25+ resort fee covered much of what I should be entitled to, and that a few of the amenities have not been offered to me, seems to be a rip off. I am essentially paying for self parking, which I do not have. They have not even placed the "two bottles of water" in my hotel room that I am supposed to receive at all. The hotel and the rooms are clean, and my room appears to be clean. There was a used condom on the floor next to my bed when I checked in, this to me was so disgusting. This is something that should not be easily overlooked. Highly unacceptable. The second night I placed the card on my bed to have my sheets replaced, seeing as there were stains and tears on the sheets fitting my bed. The replaced all my sheets except the fitted one. Also highly unacceptable. Tonight, after having a cocktail party, I requested turndown service. I returned to my room at 9:15pm and nothing was done. Also highly unacceptable. My room overlooks the pool area and has a band until 10:30pm. My first night I called and asked to be moved to a quieter room and I was told there was nothing available. I do not believe this for a second. I took a second Ambien and I eventually fell asleep. Granted I wanted to go to bed at 9pm because of jet lag. Tonight I planned on a dinner at the hotels restaurant. When I enquired about reservations in the morning I was told it would be no problem, I could come at any time. When we showed up, we were told there was an hour wait for five people. Two people left so we could get a decent table. The manager of the restaurant got three of us in fast, but this put a big cramp in my evening. our sever was good, but clearly used to the push them through fast service of a big hotel. This is definitely not specialty dining. The pool is over crowded and the only way to get a place to relax after 10am when all the chars are taken is to spend $50 for beach chairs. If you are coming to this hotel for an SPG experience seem another hotel. If you are coming here and want something on the beach and nice rooms then this is a good place. May 16, 2012
Rated 4 out of 5 by Beautiful Hotel My Families experance was all good until, I tried to call for a late check out. I was told that my room was not available for late check out. I explained that we were running late & would not be back in time. She told me there would be a charge, I question how much, her answer was how late? She was rude & not helpful at all. Did not treat me as a SPG member. Iv always had staff bend over backwards to help. She had none. We ended up checking out on time, but was very concerned and rushed. However this is a beautiful hotel & would stay again, just hoping that representives will have a better day when I return. July 17, 2014
Rated 4 out of 5 by Lovely but silly add ons Great hotels don't nickel and dime you. I was as a platinum lifetimes offended by the 25.00 resort charge for things I am supposed to get free anyway. insult that more and you pay 50.00 to sit on the beach with an overcrowded pool area. Just outrageous, but the rooms ar lovely in the tower and the staff did try to go the extra mile. March 24, 2012
Rated 5 out of 5 by Great hotel This hotel is in a great location and our room had a wonderful view. July 30, 2014
Rated 5 out of 5 by Perfect Stay!!! I'm a Lifetime SPG Platinum who stays in Starwood properties throughout the world. From the moment I checked in with Irene at the front desk and spoke with Aki the concierge, I knew they would do everything possible to insure a perfect stay and they did. The new Tower rooms have been completely renovated and are very luxurious and a good size for Honolulu. The ocean and diamond head views are incredible. The Veranda restaurant and pool food and service were very good and Peter our breakfast server and Hayes at the pool were excellent. I've stayed in this hotel on four or five occasions since it has become a Westin and overall this was the best stay yet. March 12, 2013
Rated 2 out of 5 by Moana Surfrider We stayed in this hotel as part of a 40th anniversary trip to Hawaii. We enjoyed the common areas, location, and historical aspects of this hotel. However, our room and bath in the older section of this hotel were EXTREMELY SMALL and CONFINING. The check-in staff told us that "the hotel was very busy and this was all that was available." What was the point of making a reservation months in advance or being a resort owner if we had to take whatever was left over? We did enjoy the view of the courtyard and banyan tree. The pool area is very small with limited seating--there was never anyplace to sit. The concierge was not very helpful or enthusiastic. She seemed bored and disinterested in our questions and answered very minimally. We ended up figuring things out for ourselves. The common area entertainment was good, especially the piano player/singer on Saturday night in the lobby...excellent! We were somewhat disappointed in this hotel and would probably choose a different one in the future. July 28, 2014
<<prev2 3 4 5 ... 24 next>>