Rated 4 out of 5 by MAUI2008 UNEDUCATED WAIT STAFF
Don't order a craft beer at the restaurant. You may be suprised by what you are served. The menu only say "Craft beer", but can the wait staf tell you what the beers are? NO! I tried to make it simpler by asking for a dark or red craft beer. I wound up with an IPA. It would be so simple to just put a list of craft beer in the drink menu, after all they have pages and pages of wines listed.
So insted of having pleasureable evening meal I had one with constant irritating discussion with the wait staff over beer. The wait staff told me that the bar tender told her that all craft beers are dark beers. I have a hard time believing that. Get it together or take craft beers off of your Menu!!
May 3, 2016
Rated 5 out of 5 by DogeatDog Food
Of all the Starwood hotels I've been to, this Westin hotel is by far the best. It has so many amenities under one roof. The only sad part was my children were not with me but hoping to return with them in the near future. However I was disappointed on the food particularly the baby potato hash browns in the breakfast buffet. Most of them hard and uncooked. The smaller pieces were cooked though and I had to picked them piece by piece to get enough to eat. But overall I enjoyed the whole experience
April 21, 2016
Rated 3 out of 5 by pinkee terrible service
I stayed in this hotel with my dog for two weeks, when I moved for work. I was told there was a refrigerator in the room. When it was missing, I was told they were renovating and some rooms had them, never addressed it again. staff seemed annoyed by requests, and generally lacked any kind of service. the valet drivers and restaurant staff were excellent
April 20, 2016
Rated 5 out of 5 by Scott2424 Pleasantly Surprised
My wife and I stayed for 3 nights over a long weekend. The pool area, beach and grounds are outstanding. The rooms are adequate only, but a view can make up for it if you get a lakeside patio room. The sushi/steak restaurant is good, when its open. Menu changes often and our sushi was great. The staff is very friendly and helpful. You are far enough away from the strip to feel like you are at a quiet beach resort, but close enough if you want to go out for a big night. Take Ubers not taxis and/or the free hotel-strip shuttle. We are planning to bring kids next time as there were also many families having fun. Its great that there are separate family and adult pools.
April 19, 2016
Rated 4 out of 5 by Charlie99999 Services
Front Desk was short handed but Rep. Mariana was very helpful.
We forgot our computer charger after we left the property. The security officer on the phone ,Erwin, arranged the shuttle bus driver to send the charger to Westin Flamingo that we can pick up there.
Overall, it is a nice stay with a upgraded suite (a real one).
April 15, 2016
Rated 5 out of 5 by Flor24 Great service, facilities and food
Place to relax great for family
April 6, 2016
Rated 3 out of 5 by Smooplet The sleeping was GREAT!
This was supposed to be a spa vacation for me and my husband. The spa had limited available slots, and when I did get in to see someone it was the most bizarre facial/mani pedi ever. The polish soon started chipping, and the facial was done by a sweet but not professional esthetician. She admitted that they had no staff and she was doing things that she did not normally do. Great! Guinea pig. The cost was more than two hundred dollars and they added the tip as a rule. My feeling on this hotel is that it could be better, but the customer service was awful.
March 26, 2016
Rated 5 out of 5 by Sweetbrown Concierge Checkin for Gold & Platinum!
I have visited this property a few times. I was pleasantly surprised to see a private room for Gold and Platinum check in! Applause, well done! I felt like a VIP and it gave me an opportunity to sit down and check in. Only thing missing was there was no water in the refrigerator. However, my Checkin host went and got me a flavored cup of water. Great Service! Good use of the room!
January 10, 2016
Rated 3 out of 5 by Lasvegasjames 2 night stay cation
Check in was slow, there only 1 person in front of us, available agent was busy doing something then eventually helped us. Would have loved a refreshing melon water but no cups available, even mentioned it to check in person but she did nothing. Key machine was playing up so she went away for a few mins. Neither keys worked, returned to front desk and had to wait 17 mins to get service and the lady who just checked us in looks at me and says "checking out?".
Room was lovely, no bath robes or slippers as standard like the website stated. Carpet was the only thing that needs updating.
Hotel grounds lovely, pool area beautiful and pool staff nice.
Coffee shop, bar staff and buffet breakfast staff very good.
Dinner Saturday night at Ricks was disappointing, guess the fact at 8pm the place was empty should be a sign. We had a trainee who knew nothing about the wine or food. Struggled for several mins opening wine, ended up corking it, didn't check in on us during courses or would have know my steak was well under cooked. Both him and other server making loud banging and clanging setting tables for breakfast. Night was awkward, overpriced and disappointing end to good stay.
January 4, 2016
Rated 5 out of 5 by Flyingtailor Osais in the desert
Just a great hotel the most relaxing place in the Desert. Very peaceful and a setting you would not expect out here in the desert.
January 1, 2016
Rated 4 out of 5 by IMPowers Nice place, bar service was great, the view is exceptional, eat in the village during winter.
The front desk and bell service was excellent. They were very helpful, pleasant, and accommodating. The bar service was very good too, sweet, kind, and helpful staff all. The Sushi/Steak restaurant was closed (seasonal, check your dates!) and all the food was sourced from Rick's Cafe.... The service was awful! We waited for 5 minutes to be seated even though the place was empty. It was 22pm, that's lunchtime in the real world and they were clearly not interested in or aware or their responsibility to serve the clientele. Thereafter my girl and I sat for 16 minutes (I actually know that because I made a phone call after being seated, time stamps are helpful) waiting for waitstaff to take our order, make eye contact, or even say hello. Since the never did we got up and left. No one noticed that either.
December 21, 2015
Rated 4 out of 5 by MSSNH Westin Lake Las Vegas
This is a destination resort, pretty far from the strip but in a really nice area of Las Vegas. Great for running and beautiful views. The rest of the area is pretty deserted so it is quiet and peaceful.
December 7, 2015
Rated 5 out of 5 by Biga310 Unbelievable
I recently lost both of my parents I stayed here for thanks giving and I had the best time in my life in at least ten years.
I will never forget this place and it and the staff along with that thanksgiving buffet will stay with me until I see my parents again in the hereafter
December 1, 2015
Rated 5 out of 5 by LCBlake Great Hotel
This is one of my favorite places. A great place to spend a few days.
November 27, 2015
Rated 2 out of 5 by Verified Reviewer This hotel does not meet Westin Standard
No recognition for SPG preferred membership. No SPG check-in counter. There was nobody at SPG separate area. They did not offer any SPG gold advantages.
Very outdated rooms, facilities , overall unsatisfied
November 21, 2015
Rated 5 out of 5 by Betsy82 Awesome hotel and staff
I found the entire staff to be professional and well versed in the hotel itself. Lake seems a bit on the dirty side but other than that we had a blast.
October 19, 2015
Rated 5 out of 5 by GenGen The only way to relax
This hotel is amazing. Everything from the atmosphere, setting, decorations, food, drinks, valet attendance, Frank the shuttle driver, Spa, you name it, if we did it or experienced it we had an amazing time.
October 16, 2015
Rated 4 out of 5 by wEDDINGS5 westin lake inn stay
Lovely location and beautiful facilities however rooms are very average and food facilities need improvement.. Staff are excellent at this resort
October 4, 2015
Rated 4 out of 5 by Snooz UCLA/UNLV Football game
Resort was what we expected. Staff was helpful.
September 16, 2015
Rated 2 out of 5 by Bree702 Awesome patio and fire pits
We love the Westin! But this last trip was not what we expected or hoped for. I have been in the service industry for 21 years and worked every postion from dishwasher to bar manager and book keeper, so I understand customer service. I am always one to send thank you emails and show appreciation to all staff I came in contact with. When we checked into our room, the smell was horrible. It was a smell like old musky dirt. I called to front desk and they had someone up in our room in 3 munutes, Sprayed some fragrance and it was gone. I was very impressed on how fast this was handled. I appreciate that. I had reserved cabana #3 for sunday sept 6th and cabana #4 for Monday sept 7th. We arrived sunday about 1pm to cabana #3 and were told the hotel ran out of towels. Pool host told us to come back up and check every 30 minutes to check if towels are ready. I just paid $270 for cabana services. I should not have to go check on my towles, and nor should I have to go to restaurant/bar to order food and drinks. We had 1 round of drinks delivered to us. The pitcher was 4 inches from the top. Was not anywhere near a complete pitcher pour. We never received towles. We were in the cabana a total of 3.5 hours. We left after lack of service. Monday morning I canceled my cabana for for that day. I did receive awesome attention on Monday from the cocktail server. She came around to us every 20 minutes or so. I hope this review will assist in future situations. We are locals here in Henderson and absolutely love then Westin. We come to the Westin for our date nights and to get away and relax. I understand things happen and that's business. It won't always be perfect. Hopefully on our next visit, I will have nothing but positive things to say.
September 9, 2015
Rated 5 out of 5 by HeraB3 Oasis of a Location!
I recently stayed at Westin Lake Las Vegas on a business trip. Amazing scenery, flora and fauna may be found only 17 short miles from the strip. This hotel most definitely has the WOW factor. The staff is well trained and very hospitable! From the valet, bell, front desk, grounds and restaurant staff all ready to assist with smiles. “They do not point to the elevators; they walk you to the elevators!”
I stayed in a Junior Suite with fantastic lake views. The room was very specious and exceptionally clean. Bathrooms equipped with robes and plush towels. A modest step out balcony overlooked the enchantingly serene lake. Plethora of water ports, Reflection Bay Jack Nicklaus Signature golf course, MonteLago Village shopping and dining. Complimentary shuttle service to strip has limited hours. Be familiar with the shuttle schedule or you have to take a taxi $$$! I highly recommend Marssa Steak and Sushi, Ms. Terri was my very genuine waitress, made great recommendations! Do try the seared scallops. I will return!
September 6, 2015
Rated 5 out of 5 by Whitley Pools and incredible food
The pools were very relaxing and never crowded. Staff made sure my needs and requests were always met in a timely manner.
August 27, 2015
Rated 4 out of 5 by tblonde Hotel is in a great location
Me and my husband stayed for three nights and loved it. The hotel is close to the mountains and 30 minutes from Hoover dam. Staff was nice, food was good and had a relaxing time.
August 18, 2015
Rated 4 out of 5 by Vaca2015 Great Room
My only feedback would be that the tub backed up immediately. I did bring it up to the FD agent. Hopefully for the next guest it can be addressed. Thank you.
August 6, 2015
Rated 2 out of 5 by AJCM63 be careful with room charges
the resort itself is fabulous and in a great spot. I had 2 nights there in 2 rooms using SPG points. There are local and room taxes payable for each night. I paid cash when checking out and later found they had charged my credit card as well. I have sent countless e-mails to them and Starwood asking for this to be refunded all of which have been completely ignored.. I have spoken on the phone to SPG who say if the hotel wont speak to me there is little I can do. Just be aware of your room charges, once you have checked out they wont speak to you.....
August 5, 2015
Rated 4 out of 5 by Katlynnelove1951 Can we all get on the same page
I enjoyed my stay here, like all places improvements can be made. Between check in and reservations wires are crossed.upon making reservations I was told I had paid for the hotel in full including resort fee and everything that intailed but when I got there the front desk argued with me for a good 10 min. Making me go to my email when my phone wasn't working and long behold I was right. Reservations also included things in the resort fee that were actually not apart of resort fee and additional cost would need to be spent. Overall beutiful hotel needs better communication and front desk staff.
July 21, 2015
Rated 2 out of 5 by Dyvonne54 This hotel needs to work on your fire alarm system and open the casino
I was awakened around 430 5 o'clock a.m. Early Saturday morning because a fire alarm went off stating everybody get out because there was fire detected in the hotel. false alarm. Every guest should have been reimbursed or points returned for at least one night. because that was totally an inconvenience and to wake up all of a sudden scared like that put a damper on the remainder of my stay. The village was extremely disappointing, the casino closed, the majority of the shops are closed. if you have the village open and running to full capacity your guests would have no reason to leave the resort at all. whatever the political reasons for not having the casino open, the resort is losing so much money and that's really not fair to your guests when they see the casino there and thinking oh how convenient we don't have to go down to the strip to go to a casino. OPEN THE CASINO AND STORES
July 6, 2015
Rated 5 out of 5 by TahoeLady The hotel and staff were excellent can't wait to go back
The staff was incredible the atmosphere is very very family friendly the food was incredible and the pools are perfect especially when you're traveling with small children
The only draw back is the Spa they do not hold any reservations out for hotel guests that ar staying there we tried to get in for massages and facials as well as pedi & manis while the boys were occupied at the pool no luck we were told we had to make reservations 2-3 weeks out. Guess we know better for next time.
July 1, 2015
Rated 5 out of 5 by cortega906 Family Vaccation
This was a great stay.
My family and I decided to here for our annual vacation. We stayed 7 days 6 nights and enjoyed all the amenities of the resort. The GM Greg Gooding has a great team working for him, and helps them understand hospitality. Here are my notes and special “Kudos”
Very helpful and quick to acknowledge my SPG platinum status. I would like to thank Erica, she was very very courteous and quick to meet our needs. Her hospitality was awesome
We ate at Ricks Café for breakfast every day and sometimes for lunch / Dinner we had great service in the morning and were taken care of by several of the staff. They are quick to remember you the next day and thank you for coming back. Buffet has plenty of options including make to order eggs, omelets and waffles. We were well taken care of by the following individuals (Joey, Ellie, and Julius - cook).
There are 2 pools, the upper pool which is adult friendly, and the lower pool very kid friendly. My kids stayed at the lower pool the entire time, and used the 2 story water slide often (very cool feature).
Jessica at the upper pool took GREAT care of us throughout our stay. She was awesome. I also thought Phillip the manger did a great job meeting our needs, We asked for some extra chairs / seating he quickly made sure we were taken care of. I saw him interact with other guests as well, and again no need was too small.
They have created a beach front on the lake and the Canoes are free for the first hour (awesome). We went out several times and just enjoyed the quietness. The beach party on Sat was fun.
Lobby and outdoor lounge:
Great views and bonfires at 8pm, we sat drank wine and enjoyed s’mores which you can you get at the front desk for $5, everything you need is included.
Awesome value. Parking, free canoes, Large pool towels, free rentals at the pool, dive in movie Friday nights at the upper pool, and beach party. All these are more than worth the cost per day.
June 18, 2015
Rated 5 out of 5 by michelle06182015 totally surprised
After reading the past reviews, I was skeptical. It's true I didn't get any "sense of platinum recognition" from the front desk, but I don't need it. My room was great, nice view of the lake and totally comfortable.
I was there on a "mandated R&R" looking forward to no responsibilities. Julia (I hope i got her name right) made my entire stay. She took a genuine interest in my needs, and for two days displayed spot-on hospitality and made common sense business decisions. She recognized me every day, called me by name and made sure I was conformable. I saw her at the recreation desk, behind the bar at Rick's and at the pool.
I dined at all the restaurants, and the food was good, service was friendly. I never passed an employee who didn't greet me warmly.
Overall, whatever the issues in the past were, they took care of it. The only negative comment is they should staff the spa. One employee and a front desk clerk doesn't make sense. I was not the only person disappointed no appointments were available.
June 17, 2015