Rated 1 out of 5 Amy
Hotel was absolutely beautiful. My issues were more customer service related. Stayed for 3 nights/4 days for a wedding and was MORE THAN double charged for my stay on my credit card (which held us back from doing other things while there because money was tied up from the overcharge). Front desk could not answer why this happened? Still hasn't been resolved. Upon arrival we got into our rooms and they were wrong. Booked 2 rooms and the 2nd room was supposed to have double beds and it had a king. Had to change rooms. A/C unit didn't cool room in the Suite we booked. Keys for rooms only randomly worked sometimes - getting into the pool they never worked. On our departure day we had to leave at 5:30 am traveling with 3 kids so I requested a 5 passenger cab to take us to the airport the day before.... they said sure no problem. Woke up at 4 am and called down to valet to make sure cab was going to be on time to find out the valet dept did not set up cab because they forgot to say 5 passenger and at this time 4 am was hard to find one with 5 seat belts. So again, I DOUBLE paid for TWO 4 passenger cabs to accommodate the 5 of us plus luggage. There was a Westin Suburban sitting there that I assume they shuttle people places. I feel they should've offered to take us because of their mistake. Just all around - it was a beautiful facility but not cheap - I don't mind paying the high rates but feel as though the treatment didn't hold a candle to all we paid. They didnt care.
September 8, 2014
Rated 5 out of 5 by Fullerton2014 Family Haven Place
My family include two kids (7 & 9 years old) stayed this resort hotel between Aug. 29 - 31 2014. We were very satisfied almost every part of services during stay period.
I'd like to leave some comments as below:
1. Very friendly front desk and poolside staff
2. Good Internet connection
3. Very nice quality of poolside food
4. Very nice Family friendly facilities
5. Great SPG member recognition by front desk staff
6. Nice in-room facilities
7. Night hour pool side movie for kids
Need to be improved:
1. Clean in-room carpet spots
2. Bath tub clean and shower water pressure (very low) fix
3. Fix poolside parasol
4. Poolside life guard often empty their chairs
5. Better in-room scent needed (old furniture and carpet smell)
As I promised to my kids, my family definitely will visit this resort hotel again at the end of September 2014 before pool shut down.
September 3, 2014
Rated 5 out of 5 by ksrpdx Amazing new Westin property
THis is a great alternative to staying on the Strip.
It is located about 16 miles from the Strip and is about a 25 minute ride. Aside from the beauty of the hotel itself and the top notch area, it is unique for its
activities. These include kayaking, canoeing and stand up boards, Lake Las Vegas fronts the hotel so its about a 3 minute walk to the rental center.
Also Westin offers bird watching, volley ball, tennis, and fishing. There is a delightful Aveda, everything from hair to massage, and facials.. For those of you
planning a trip to Vegas, I highly recommend you stay here at least one night. Or if the Strip is not high on your priority list, consider staying here for many nights It;s perfect for those that like to explore by
boat, or biker also there is a daily hike geared towards bird watching...Pools are spacious with an
adults only pool..I've been Platinum for over 10 years and don't often write reviews, but this one really
deserves an acknowledgment of it's uniqueness and
kudos for a great staff!
May 11, 2012
Rated 5 out of 5 by LucyAnne1 Resort setting, activities
We love the setting of this resort - beautiful Lake Las Vega and the beauty of the rugged mountains all around. There are so many great activities to do - walking on the lovely trails, kayaking and swimming, to name a few.
September 1, 2014
Rated 5 out of 5 by JRPlatinum Another outstanding experience at the Westin Lake Las Vegas
Perfect place for our family retreat, lake front with great pools and amenities. Check in staff were exceptionally accommodating and professional. We appreciated the clean facilities, lake front activities, poolside service and proximity to the Las Vegas Strip. A terrific oasis within a short commute to restaurants and shows.
August 30, 2014
Rated 1 out of 5 by RegretWestin Awful experience
I checked in, but not all the way. Had to wait 2.5 hours for my room. I wasn't checking in early either, it was after 4:00pm. When I went to my room the key didn't work and had to go all the way back to the desk, wait in line and then get key fixed.
I get into the room, no kidding, there are crumbs on the table, no ice bucket or cups, and it looked as if they changed the bedding and forgot to do the rest of the room cleaning. There was no offer of a free drink or anything to try to make right all the mishaps. Completely unacceptable. I told the front desk and the only response "we are very busy". I will NEVER stay at another Westin property. HORRIBLE service!!!!
March 26, 2013
Rated 2 out of 5 by Nitchi Lacking in many areas
Only had 5 kayaks working and they were never available. Needs a better system for reserving and using the kayaks. They had no peddle boats available, and the concierge did not know this. The dinner was not worth the cost of the tab and the server was lacking in knowledge and training. Also, when we called prior to arrival asking about the village, we were not told that the casino closed down and the village is turning into a ghost town. It would be nice to know this prior to arriving to make other plans for entertainment and dining. This hotel needs a lot of improvement.
July 29, 2014
Rated 4 out of 5 by Maddi128 A good place to unwind and relax..
This hotel has good location. It's a plus to be by the lake. It's a good place to just rest and unwind. However, the hotel rooms could be upgraded to a "Westin Standard" room as well as the bathrooms. The rooms are dated and there's no exhaust in the bathroom. As always, we enjoyed the "Westin Heavenly Bed". We tried to dine at Rick's Cafe..food was good.
August 24, 2014
Rated 4 out of 5 by Flyfisher Memorial Weekend Stay
Overall a beautiful hotel. Very relaxing. Upon check-in the front desk didnt acknowledge the Platimun SPG status. Additionally, the hotel advertises a beautiful pool and lounge area. If you are traveling with kids, beware. The signs advertise the pool is open until 6pm and 8pm respectivley. On both nights the pool closed at 4pm and 6pm. It was a holiday week, the temperature was 103 degrees, 30 people in the pool and we were all asked to leave. Not very accomidating. Front desk did nothing about this situation.
June 3, 2013
Rated 5 out of 5 by Lynn0814 Great family resort in Las Vegas
My kids and I had a blast and will definitely come back. Great place to stay.
August 24, 2014
Rated 4 out of 5 by Red37 Beautiful Resort
The resort was amazing! The pool area was lots of fun, my son loved the water slide. We enjoyed a Cabana at the upper pool. The outside area with the fireplaces overlooking the lake was so relaxing! We also got to make smores. The restaurants were delicious too. I would highly recommend this resort!
August 22, 2014
Rated 5 out of 5 by misszanussi THEY MUST BE DOING SOMETHING RIGHT - THIS IS OUR 8TH YEAR
Our family (usually between 8 and 12 people of all ages) have been coming to this hotel for nearly 10 years travelling from London and Los Angeles. Despite the changes in management, we can not fault the location, staff or the hotel itself. We have already booked for next year!
August 22, 2014
Rated 5 out of 5 by jlh40 Relaxing Week
My wife and I spent a full week at this resort the first week in August 2014. This was our first time at this resort in the Las Vegas area. We normally stay on the Strip, but wanted a nice peaceful resort for this trip. We were very pleased with what this resort offered and the beautiful small lake view and activities. This is a perfect place if you are looking for a place to relax and enjoy the sun and pools. The resort really tries to provide activities that will appeal to all ages of guests. We will certainly look forward to going back in the future.
August 14, 2014
Rated 5 out of 5 by NatalieL Excellent Service & lovely experience
Despite my last-minute reservation (called at 10pm for a room for the night) I was able to secure a great room- my Gold status bumped me up to the 9th floor and a lovely, lake-view room. The manager waited for me to arrive at the hotel (11pm) to make sure I got the upgrade. All the staff members I met were very professional and friendly and everyone went out of their way to make sure I had everything I needed. The gym and pools are good- went out kayaking on the lake and generally had a great, relaxing time. Great place for families who don't want the usual Vegas scene.
July 9, 2012
Rated 2 out of 5 by Mead123 Very Poor Westin
Room was dirty upon check-in (toilet wasn't flushed and drawer had 3 empty bottles, dirty silverware and napkins in it). Bed was hard as a rock, definitely not a Heavenly bed. Hotel had little concern but did change our room...next day we returned to our room at 6pm and it was never cleaned. Management said hotel is sold out so they probably didn't get to it.
September 5, 2012
Rated 5 out of 5 by Marine Wonderful Hotel
This was the one of the best hotels we have stayed at lately. Everything was just beautiful around the hotel, all the employees were very helpful. Bed was great, view from the room was super. Only had 2 days to spend there, wish we had the whole week.
May 1, 2012
Rated 1 out of 5 by keymaster99 Unsatisfied
I stayed at the Westin for New Year's Eve. Not only did I originally book a lake view room, and paid for the view nonetheless, but I also paid for a room elevated. In other words, I paid for an upper-floor room with a lake view. However, after they overbooked their hotel, they down-graded me to the first floor with a parking lot view. Let me tell you how happy my girlfriend was (sarcasm). In any event, we went to Rick's cafe for dinner. They had a special menu for New Year's Eve. Much to my dismay, however, I ended up paying almost $150 dollars for two meals which tasted like absolute garbage. In fact, I don't believe Rick's cafe knows how to cook fish or chicken. And, since when does a diner, that might as well be called a rest stop, have a menu with $60 meals and $20 appetizers? I'm guessing the same cooks that make grilled cheese and french fries are the same ones that are cooking my pecan crusted halibut. To me, it sounds like the restaurant and the Westin took advantage of the day by jacking up the prices for, essentially, the same quality of food.
January 3, 2013
Rated 3 out of 5 by Mat62 Hotel requires TLC
This hotel is in desperate need of some TLC to bring it up to the required standard. Rooms tired, carpets dirty, pool very busy at the weekend and requires staff to empty the bins and remove the rubbish. Buffet at the main restaurant very basic. The hotel has the potential to be outstanding, just needs the investment and care.
August 17, 2014
Rated 1 out of 5 by mg39 ghost town
This hotel will close soon and it should, had a terrible experience.
August 19, 2014
Rated 2 out of 5 by carole40 Not much for your money
We stayed for three nights, which was too long. The pool had only four umbrellas, there were no cabanna people to help, so guests had to move their umbrellas if they could get one. The hotel charged a 22.00 resort fee, for what, their was valet parking, but it cost 15.00 a day, The room had old decor from when the hotel was owned by another chain. The food was over priced. We will never stay there again, you can get more for your money staying on the Las Vegas strip. There was no entertainment on Saturday night
August 17, 2012
Rated 4 out of 5 An off the strip Oasis
Stunning setting and location off the strip. Free shuttle from the other SPG on the strip property makes it really nice and convenient to get too; about a 30 minute ride. When driving up you would not believe this is a Cat 3 property.
The rooms are a bit dated, and the furniture a bit tattered; however for the location and value - that can be overlooked.
The prices for everything else are a bit high, but the quality is good. The only thing that got me a bit is the $22 daily resort fee, as a Platinum I don't see the value of what is offered for it.
If you need to get off the strip for a bit this is a great choice!
April 8, 2013
Rated 1 out of 5 by Stbond007 Very Disappointed
They wouldn't clean or make bed unless requested. Carpets so dirty we had to buy slippers. Had to buy our own Toilet paper, or constantly request for it. Smoke alarm went off, exited as requested. Not one employee came out and told all patrons standing out side at 11:30pm that it was a false alarm.
The village is a ghost town, nothing there. Golf course is closed. Website is totally deceiving . Hotel needs a major update.
August 14, 2014
Rated 5 out of 5 by RIDI Beautiful surroundings
Quiet comfortable room, relaxing outdoor features. Excellent food, attentive staff.
August 17, 2014
Rated 1 out of 5 by beachgyrl Horrible experience, horrible staff~ won't be back!
Too bad you couldn't actually see the fireworks from the hotel combined with a horrible experience from beginning to end at your hotel. Holes in the drapes, dirty sheets and horrible customer service at the front desk. Couldn't get a hold of anyone at the front desk to let them know how horrible our room was, had to call the 800 number and they couldn't even get through! I was told by Desiree (supervisor) that she was moving us to another room and would call us back in 10 min to confirm which room. Never heard from her and when I called back, she left for the day. Talked to Eldrige & was told "we were busy, it was New Years Eve." Had to sleep in a double bed by myself, (too small to sleep with my husband in same bed) dirty sheets and holes in the drapes. Thanks for ruining the surprise trip I arranged for my husband. Never again!!
January 3, 2013
Rated 5 out of 5 by havebusinesswilltravel Great place to stay away from the strip.
This hotel is a great place to stay if you have family, or if you want to get away from the strip. Its only been a westin property for 5 days at my stay but it was great. I was not offered my welcoming amenity but it just became westin, so I dont mind. I just reached plat. status so I was very excited. I was offered an executive suite, which worked great because I had my kids and my sister in laws kids. The food here is great, the service is great, and everyone has helped to make my stay great. There is a nice waterslide for the kids with 2 pools and the spa was very nice, although my wife did not care for her message very much, the facial was good. all in all, its a great place to stay.
April 3, 2012
Rated 1 out of 5 by Gianf TOO DATED
The hotel is dated. They showed us three rooms, all of them did not seem to have changed from the time they built the hotel in the late 90s. The carpets were old and there was a moldy smell in the rooms we had seen. One of them closer to the pool was overwhelmed by the smell of chlorine. I would not recommend it until some major changes are made to bring it up to date.
August 13, 2014
Rated 5 out of 5 by pdclrc Family reunion
A lake in Las Vegas? Hotel extremely comfortable. Grill breakfast and lunch (did not eat dinner) was excellent and the wait staff was always courteous and prompt to our requests.
A great place to enjoy Las Vegas, but away from the hectic Las Vegas strip.
August 14, 2014
Rated 5 out of 5 by Shelly1901 Absolutely Amazing Stay
Our stay was absolutely amazing. My husband and I went to stay the weekend for our annversary and his birthday. We were met by the friendliest staff members who proceeded to upgrade our room to the Casba Villa. We couldn't believe this room. It was to die for. We then got a knock at the door where they deliverd Champagne and Chocolate. The room was perfect, the beds were comfortable, the staff was professional and friendly. We felt so spoiled and could not have enjoyed ourselves an ounce more. I will recommend this resort to all of my friends and family. To anyone. They had so much to offer. Beach night, games, DJ.
July 28, 2014
Rated 1 out of 5 by Ryan50312 Be VERY Careful Booking This Hotel
I am not one of those people that complain about every hotel hoping to get a free upgrade or discount. I came to this hotel to have a nice vacation with my family that happens to include 4 children. It was a terrible choice and it was due to this hotel's dishonesty and misleading website. Quite simply you better make sure the stuff promised is the stuff there, available, or open when you arrive. The property is great, the rooms are great, but NOTHING was open when we arrived. The golf course...CLOSED. Restaurants....CLOSED. Kid Club so the adults could go out....CLOSED. Pool....adult half open, water park CLOSED. The entire surrounding area looks like a bankrupted development so with nothing at the hotel, you won't find much nearby. If everything was open.....it would have been great. The worst part is not only did they lie to us, but I have noticed that for months afterwards they continue to mislead people which is just too bad.
November 15, 2012
Rated 5 out of 5 by laaj beautiful locaton
excellent staff and above what I had expected. Very relaxing atmosphere
August 15, 2014