Rated 5 out of 5 by KG1993 THE BEST
I had an awesome experience at the hotel. The staff was very friendly and the services were met. I had great room service, shower was amazing, bed was beyond comfortable, and the laundry service was so great.
Definitely recommend this hotel to anyone!
August 26, 2014
Rated 2 out of 5 by cathykv Too much noise coming from the lobby
This hotel has an atrium style lobby. The noise radiates up to the rooms. The bar in the lobby generates a lot of noise. We were in a room that should have been quiet, but wasn't. A wedding took place Saturday night and after the reception broke up, the party to moved to the bar where they were allowed to yell and scream until after 2:30am.
March 17, 2014
Rated 2 out of 5 by 935Gr Never again
This is a poorly designed hotel. The open atrium/bar area was very noisy. Even with my door closed on the third floor, I heard the din and conversations both nights I stayed there. Both nights the racket continued till almost 11:00 PM making sleep difficult. I would discourage anyone from staying here. I will never again consider this hotel when I visit Houston.
February 10, 2014
Rated 3 out of 5 by Tshouse Dissapointed
As a Platinum member traveling extensively you quickly find out which hotels perform to your expectations and which do not. I called ahead a week prior to my stay and spoke with the front desk about it being a special stay for my wife. I requested a couple of things that I have done many times before and been accommodated at other SPG properties with great success. Unfortunately for reasons that were not explained to me my requests went unfulfilled and passed off at check out as "Oh well" attitude. With all the hotel choices in downtown Houston I would be hard pressed to choose this location again.
March 3, 2014
Rated 3 out of 5 by Peter20140820 Nobody at Check-in
I had to wait 10 minutes infront of the check-in desk to check-in, the only person who could do the check-in was at the restroom.
August 24, 2014
Rated 1 out of 5 by TrueGnu Motel 8 quality at Westin prices
This Westin is brand new, but apparently in an old, renovated building. The renovation is not particularly impressive, for two primary reasons:
1) The sound insulation is one of the worst i've ever experienced. You can easily hear your neighbours talk, watch TV, or engage in more private activities. Every time a door closed the walls literally shook, waking me up several times when asleep.
2) Despite the flimsy walls, the outside of the hotel appears to be hermetically sealed. The air was stuffy enough that i had a headache after a few hours in the room, after having moved from a high-floor one that was still reeking of paint fumes.
I had a reservation for three nights, but canceled my last two and moved out after the first night. I believe it's the second time in my life I've done this, and I've been a platinum member for 6 years now.
there were many good aspects of this hotel - the staff was great, the breakfast restaurant pleasant, nice lobby. None made up for the room quality, however.
All in all, I think Westin would be better off converting this facility to an aloft or four point at 50% of the price - at a bargain rate, I guess you can live with the drawbacks. It's not even close to Westin quality, however, so keeping it as it is really hurts the Westin brand
November 13, 2013
Rated 4 out of 5 by MiaGirl Nice Business Trip stay
I stayed for 13 nights here in my previous business trip to Houston. Overall is good, the room is clean and comfortable. However, basic stuff like slippers and toothbrush is not found in the room when check in. I ask for the slippers and are sent to me almost immediately. Food on the menu is delicious and I'm impressed with the healthy choice food on the menu. Location is great if you are driving.
August 18, 2014
Rated 3 out of 5 by Whitneys4 Poor Experience
My family and I stayed in a premium room (#221) from 7/18-7/21. We were blown away by the quantity of disturbances we experienced during this period - most of them late night. We can understand a large concert taking place across the street and disturbances from that (and appreciate the efforts at noise buffering through the windows), but Saturday night's female party in the restaurant was inexcusable. The loud cackling and screaming went on all night and when we complained to the front desk - in our pajamas - about our children being awoken, we were apologized to, but nothing seemed to be done to stop the behavior by the offending guests. With an end tab to the Westin of over $1000 for our 2 night stay, I wonder how much these ladies added to the hotel's profitability? without some sort of concession, we will not be staying with the Westin properties in the future. Thank you,
July 21, 2014
Rated 5 out of 5 by SH22 RANGER WEEKEND
The staff was very friendly and helpful. The food and service in the cafe was really good too. I made a phone call to get extra towels and they were there within 10 minutes. We'll be back!
August 19, 2014
Rated 1 out of 5 by Rahul85 An unfriendly and transactional experience
I haven't written many reviews - good or bad cause I have had a very consistent experience with SPG. The service is good and as a platinum preferred member, the hotels often extend good care and go the extra mile to ensure that the stay is comfortable
Well almost all SPG hotels, except The Westin Houston Downtown. I am on the road 20 days a month and had to cancel a reservation at the hotel. I notified the desk 15-20 hrs in advance. Yet, the hotel charged a full night's room rent + taxes as the cancellation fee. Apparently this particular hotel needs 36 hrs notice.
My request to consider waving off the fee / adjust the charges against an upcoming stay at the same hotel (2 days later) were ignored. In addition the reservation desk was rude and unprofessional.
Stay there if you have no choice, it's well located. Don't expect compassion or warmth. Follow the rules, there's no consideration for loyalty here.
April 11, 2014
Rated 5 out of 5 by Wiley Great downtown location
Beautiful hotel downtown Houston and adjacent to Minute Maid Park. The staff was courteous and attenative. Food was great.
August 15, 2014
Rated 5 out of 5 by WestTexas A pleasant surprise
I was unaware that Westin and taken this property over and remodeled. I was in Houston for a ball game with my grandson and needed to make last minute accommodations. We arrived early and the front desk recommended and arranged a shuttle to the Aquarium until our room was available. Very fine experience and I am reserving a room for a business trip later this month.
August 11, 2014
Rated 5 out of 5 by ENBLady Corporate Winner
Our Company had an event that we awarded 1 of our employees with baseball tickets and the 1 night stay. He and his party were very impressed with the hotel in all ways. They also made it super easy for me to book, the communication with the staff was smooth
August 12, 2014
Rated 5 out of 5 by Thibodaux1 Wonderful weekend stay
The hotel has undergone a renovation but retains it's top notch staff. The lobby is inviting and the bar has excellent drinks. The rooms are large and inviting and had great views of the ball park. The bed is incredibly comfortable. The bathroom is large and clean. The breakfast buffet in the lobby restaurant is excellent. Overall a wonderful stay and recommend without reservation.
January 13, 2014
Rated 4 out of 5 by Couldhavebeengr8 Quick stay
I checked in with my Starhot Rate. Initial arrival, no one opens the door while we had our hands full while a bellman and concierge stood by the bell desk chatting. (12pm). Our room was not ready but understandably due to check in time is not until 3 pm. We had our luggages hold at the hotel and went for lunch. I left my Starhot Letter at the desk. Upon returning at around 4pm, the bellman and valets are completely different crews. Four of them open our car doors, concierge and bellman with the widest smiles opening the front doors. When we were in the process of checking in, the lovely front desk agent could not locate the Starhot Letter but insist that I have to reprint the form. I was a bit irritated but she needed to do what she was instructed. However, I did not see the urgency to search for what was given in the morning to the previous team.
August 4, 2014
Rated 2 out of 5 by yyctravel Struggling hotel when busy
As a platinum SPG member I stay at Westin hotels often. In all my travels I have rarely had a stay at the Westin that was anything but great. However, my trip this week was the worst of all. It was a busy week in Houston and hotels in the core were very busy. As a Platinum member I called our SPG concierge. I was told that I would have to pay extra to not have to change rooms during my visit due to how busy it was. I agreed and paid. At 500+ per night It was steep.
Here is the bad.
Check in was ok. I was in a hurry since I had to change and get to some meetings. Wasn't offered any of the platinum benefits, nor given any info on the hotel itself. Compared to great check-ins I have had... on the poor side.
Room's shower was ridiculous. A Giant square shower head (Great) but not enough pressure to put water through half of the head. Yes... at full force, it was trickling out of half the shower head. At 500 per night I had to shower that reminded me of my gravity shower I use when camping. Worst in fact.
At the end of my first day, I was told that I had to change rooms. Two things. I paid extra not to have to do that, and I wasn't told such when I checked in. Seemed fishy and wasn't given any good explanation.
Room wasn't cleaned after second night. Again at 500 per night not good enough.
No newspapers at rooms, or in Elevator lobby
Called service phone number a few times during my stay, no answer.
I will say that the lounge bar was good, and service was great. Valet team was also fantastic.
In closing, seems like a hotel that is still trying to get into the groove of running well. During my last stay at the Westin Memorial City I had a few minor issues but otherwise a fantastic stay. Will stay at the that location next time
November 17, 2013
Rated 5 out of 5 by leatherneck66 Perfect location. Great service
Location cannot be surpassed for baseball games at Minute Maid Park. Hotel feels like an extension of the baseball park. Concierge service was superb. We had a sick child and needed an urgent care clinic. The concierge found one that was open and gave us directions.
August 5, 2014
Rated 2 out of 5 by Woottenway Exactly what I was looking for
All good except for very slow service in room cleaning - both days after 4pm. The first day they called after 4 and I said don't bother - she said they were busy with arrivals - I don't care . Second day were in room when I arrived back at 5pm
August 5, 2014
Rated 5 out of 5 Great Spot to stay for a ballgame
I loved staying across the street from Minute Maid Park, it was great to see the Astros (complete with their new branding) and be able to walk back to the room easily after the game. The food with room service was also really delicious, along with the awesome buffet style breakfast.
August 4, 2014
Rated 5 out of 5 by BBfan2014 Great stay !
Very convenient, staff very responsive to needs, dining was very good, room comfortable, bath awesome
August 4, 2014
Rated 5 out of 5 by Billy67 Best place to stay for ball games.
Best place in downtown Houston if you are going to the ball park. Great rooms, spotless hotel.
August 4, 2014
Rated 5 out of 5 by Houston1 Downtown Westin Rocks
Total professional staff from the moment we arrived until we departed. We requested suite--placed in corner suite and it was perfectly attended to. We cannot pay enough compliments to the Downtown Westin Houston staff for a job well done in making our weekend visit a wonderful stay. When we come to Houston again for downtown activities, there is no doubt we will choose this hotel as our first choice.
July 28, 2014
Rated 5 out of 5 by Mydro Clean and Comfortable
This Westin is very clean and comfortable hotel in a convenient location for pedestrian access to most of Downtown Houston, as well as easy access to three major highways. The staff were exceptionally friendly and the hotel has a nice and unique feel to it.
July 30, 2014
Rated 5 out of 5 by Redhead2 I LOVED MY STAY HERE!!
Beyond the comfort of the rooms at the Westin Houston Downtown, the staff I encountered during my stay were exceptionally friendly and helpful ... downright delightful.
I have to highlight Angelica Amara who went over and above to give great customer service at the hotel restaurant. Her efforts to remember my name, my room number, my preferences after one encounter were so unusual and appreciated.
Overall everyone I encountered at this property were wonderful. I would love to come back and stay at the Westin Houston Downtown again!
January 27, 2014
Rated 3 out of 5 by Markfamily Hotel guest
Valet was horrible start to finish. When we arrived valet was under staffed and we waited in line close to 30 min to park. When left the valet lost my keys and I had to wait 20 min for them to find them. Other than the valet service, the rest of the hotel stay was nice. Would be excellent if they could improve valet service.
July 27, 2014
Rated 5 out of 5 by Sevewasgreat Great Place to Stay
Great hotel, especially if you are going to an Astros game. Everything was great and I look forward to returning.
July 28, 2014
Rated 4 out of 5 by Rex1 Great location
Attended Astro game and there is no better place to stay! Very Conveinient.
July 28, 2014
Rated 3 out of 5 by Tiger7 This Hotel was a good experience and could be even better
Overall my experience was fine but they could make it even better...
Valet: 4 out of 5 times, they didn't load or remove my bags from the car. If I'm tipping I expect that service
Food: Crab cakes were amazing. Everything else I had (burger, salad, and tacos) were just ok
Front desk: very helpful and greeted me each time I walked by
Overall Accommodations: The standard room was a little small but very nice, well equipped & had everything I needed.
July 18, 2014
Rated 2 out of 5 by NotTooHappy Hotel AC did not work
The staff was very nice and professional however our AC in the room was not working. The engineer was unable to fix it. When we went back in our hotel room after dinner it was extremely uncomfortable. We were basically told nothing else can be done. Usually when you go to a hotel you can crank the AC down and sleep very good. We did not sleep good at all on this stay. Hotel staff was booked up and unable to move us into another room.
February 3, 2014
Rated 4 out of 5 by ED201 Great Location
Great modern hotel in great location to main sporting venues and downtown businesses. There are also several venues to visit in the evenings for those are interested in the nightlife
July 21, 2014