Rated 5 out of 5 by JimPo Great restaurant service
We had some dietary restrictions. After calling them to the attention of Manager David and Chef Oscar, we were impressively accommodated in the restaurant. These two gentlemen are fine representatives for your hotel. We've stayed at this hotel several times and will continue to do so every time we're in Houston because of excellent service like this.
July 19, 2015
Rated 4 out of 5 by danmor9 Beautiful Hotel
Downtown, across the street from Astros ( Minute Maid Park) and Annunciation Catholic Church.
July 17, 2015
Rated 5 out of 5 by JRoy Great hotel and staff
I always have a great stay here. Nice clean hotel with good proximity to downtown business and attractions
July 9, 2015
Rated 5 out of 5 by LMAC Wonderful!
Great location with easy access to Minute Maid Park, Toyota Center, Discovery Green and lots of restaurants. I enjoyed a very comfortable room with a NICE view!
June 29, 2015
Rated 5 out of 5 by Niklas Great service and hotel
Great hotel downtown Houston. Service is top notch. Staff was very helpful, brought items I forgot in my car and even offered to drive me to my business meeting and pick me up. That is a differentiator! Food buffet for breakfast was awesome, even serves fresh cold pressed green juice. Will be back for sure.
June 20, 2015
Rated 2 out of 5 by LS78 Wish it had been better
Came to see the Astros, hoping to find a go-to place for games. It was our first time here, and we loved the location. Hotel was backed up for well over an hour upon checking in, but that happens. No. worries. We sat in the lobby and had a few drinks and a snack because the restaurant was under construction. The one request in our reservation was for a quiet room. We were given the 2nd room from the elevator. The 1st room off the elevator started a party about 2:30 am. I phoned the desk at 3 am, but the noise continued until 5 am. At 9:30 am, the maid came in our room and woke us even though her services were not requested. I got up to shower but was unable to because the diverter didn't work properly. The room was nicely appointed, the bed a bit hard, and if I wouldn't have had horrible guests next to us or a maid that would have let us sleep or even been allowed to shower…Just wish it'd been better or maybe I didn't complain loud enough. Our next stay is scheduled just down the street at a competitor.
May 25, 2015
Rated 5 out of 5 by TravelALot2 Fantastic Stay!
As always, the Westin Houston Downtown excels in every area. Another fabulous stay!
May 4, 2015
Rated 3 out of 5 by CCB15 Needs Improvement on Front Desk Service
A colleague and I stayed at the Westin while attending a conference. Our stay was prearranged by the conference organization who figured the total amount of the stay, so we could bring a school district check. When we arrived, the lady behind the counter said she could not take our check (made out to the Westin for the full amount) at that time and that they would need to put the total amount (over $700.00) on a personal credit card to stay there. I asked to speak with someone else to help me with this situation and another lady came up to speak with me. She also said she could not help me and rolled her eyes. I then asked to speak with someone else and a manager arrived and provided no resolution. I understand this may be a policy, but if I would have know ahead of time I would have been more prepared. The disrespect I received from the front desk employees was like nothing I have ever experienced before from any hotel.
March 26, 2015
Rated 1 out of 5 by BadExperience31 Poor Management -- but polite front desk staff
The reception staff and concierge were expert. Each encounter with those staff members was pleasant and informative.
When there were issues with a leak from a room above mine and a lapse in housekeeping (a bar of soap with hair from a previous guest was left in the shower when I checked in -- after 5 pm), the night manager was aggressive and defensive. Despite several requests to speak to the general manager, I was not contacted by any management staff. I waited more than five days and then had to have my travel agent work to get a response from the hotel management.
February 19, 2015
Rated 1 out of 5 by YoleV The Hotel Has Horrible Front Desk Staff
The front desk staff and the manager, both named Reyes, were extremely unprofessional and were not at all willing to help clear up an SPG issue I had. I had to call them on my own cell phone and clear up the matter myself. The entire process took about 1 hour and I had just driven in from a 6 hour drive to Houston and just wanted to relax. I was there on business but had taken my 13 year old daughter for some bonding time but I was not in a state to bond happily with her after the incident. The manager and clerk both indicated to me that they did not need to contact anyone on my behalf. They were rude, horrible individuals that should NOT be working in the customer service industry. I will never stay again and I do not recommend this hotel to anyone which is a shame because it is a nice hotel and I was actually looking forward to my stay. Instead I just went up to my room, cried and fell asleep. It was truly a belittling experience for me.
February 5, 2015
Rated 5 out of 5 by zlzoul Nice Hotel
I usually stay in Galleria, this is my first time stay at Houston Downtown. Thought it was a new hotel but got a very vintage feeling, looks pretty nice to me.
Hotel was very quiet, and service is nice. Traffic though is not as convenient as galleria if you are a leisure traveller (I mean nothing in the downtown during weekends), but will stay here again if I got another chance.
February 1, 2015
Rated 5 out of 5 by WorldTraveler73 Good Westin Hotel in Downtown Houston
Relatively new and well appointed Westin Hotel in downtown Houston near the ballpark. The decor in both the public spaces (Including the dramatic lobby atrium) and the rooms are nicely done. I got an upgrade to a junior suite, which offers a bit room with a sitting area and sofa. Staff is always friendly and eager to please. The complimentary shuttle within the downtown area is an extra convenience. Only downside is that downtown Houston empties out at night, with only a few locations open late, limiting dinner and nightlife options, but much more is accesible with a short taxi ride.
December 22, 2014
Rated 5 out of 5 by Russell42 Great service
Easy and accomodating, nice hotel for a quick getaway
December 8, 2014
Rated 5 out of 5 by KW1114 Exceeded my expectations
This past weekend we held our daughters wedding at the Westin Downtown. The service we received was beyond our expectations! We had many family members stay at the hotel and did not hear one negative comment! The Yankee Room was perfect for the small wedding. Rita Fox was amazing in meeting our needs and helping us in every way prior and during the wedding day!
November 25, 2014
Rated 3 out of 5 by Cheryl66 Unsafe Area of Downtown
The hotel is beautiful and clean. We did not have any issues with noise. However, every time we exited the front of the hotel we were approached by homeless beggars, even at 10 in the morning. My son and I wanted to walk around a little while my husband participated in a conference call. Not a good idea. The most scary incident occurred the night before at 11 pm as we returned from a concert. This man became more aggressive and agitated as we ignored him. The bellman did nothing and it seemed as though we had bothered him when we told him what had happened. Also, plan on being repeatedly harassed by staff PRIOR to checkout. My husband was on a business call and the staff first knocked on the door at 10:45 - 15 minutes before checkout. Again 5 minutes later, again and again at 5 minute intervals. Despite acknowledging each knock and the fact that it was not yet 11 am, the harassment continued. At 11:03 as he exited the room, 3 staff members including a supervisor were waiting for him at the door. Perhaps the additional staff would be better utilized outside the hotel on the front sidewalk.
November 3, 2014
Rated 1 out of 5 by FormerSPGFan Rude Employees And Poor Service
As I pulled up to the hotel in a cab after a long flight into Houston, I received a call (at 11:45 p.m.) from the hotel stating they had an emergency and that they were overbooked. The staff was very rude and unprofessional. I would never stay here again.
October 22, 2014
Rated 1 out of 5 by BigDaddy Oprah Fans get better treatment that Platinum guests
You are not going to believe this but I was at this property for business. I was planning on returning both the week after this and the week following for business. I am Platinum/Gold for Life. I reserved and paid full price for a suite. When checking in the desk did not inquire as to whether I needed a late checkout and I did so the next morning at 6:00 am I called the front desk to confirm availability because I have business downtown that would last until 3:00 or so. I could have checked out early and taken my bags with me but the front desk manager confirmed the late checkout so off I went. Around 2 I got an email while in my meeting inquiring as to why i wasn't out. Housekeeping had entered the room around the DnD tag and noted I had not left. I replied about the 4:00 and they said no problem. When I returned to the hotel around 3, the front desk called again so I told them I was back and would be packing up. At 3:15 the general manager, Chris called, and told me to "leave the room as soon as possible." Was it a comet about to strike the hotel, no sadly. Was it a mandatory evacuation because of Ebola, no sadly. It was an "Oprah" fan who arrived and wanted a room "now". The GM explained that the hotel was booked because of an Oprah talk and they wanted to upgrade a lower level guest into my room which I paid for as a courtesy. She seemed completely overwhelmed by the situation, rude, and unaware of the facts. When I confirmed that I had contacted the front desk, she said that she was not responsible for the front desk. Not sure this is true as she's the GM. She then told me she didn't like Starwood's policies which is a problem because she manages a Starwood property. I explained that I really didn't care all that much about the needs of Oprah guests but if I can't rely on the hotel to honor their commitments to guests, it can't be a hotel for business travelers. Business travelers beware.
October 18, 2014
Rated 2 out of 5 by KathyATX Customer Service Needs Improvement
I reserved a double room online 8 months ago for my husband and I and our 2 children. The morning of check-in, I called to see if it would be possible to check in earlier than 3pm. The person I spoke to rudely informed me that the hotel was booked the night before and it would be impossible to check in any earlier than 3pm, so we arrived at 4pm to check in. At check-in, I was told that we had been upgraded to Junior Suite but not given any description of the room. I assumed an upgrade meant a better room for us. When we entered the room, it had one bed and a pull out couch. I specifically booked a room with 2 double beds. I called the front desk and asked to be switched to a room with 2 regular beds, not a pull out couch. I was rudely informed that I was given a free upgrade, that a "pull out sofa is a bed" and unfortunately, there were no double rooms available for us.
There are no double rooms available? Perhaps if I had checked in earlier, as I had wanted to, there would have been rooms available?
I informed the front desk that this is not what I reserved and while I appreciated the "free upgrade," I would like to have the room that I reserved with 2 regular beds. After being on hold for over 5 minutes, she informed me that they had a double room for us. When we went downstairs to trade room keys, I was given the new keys and told to have a nice evening...with attitude.
When I book a room far in advance with 2 beds, that is what I expect to receive. If I wanted a room with a pull out sofa, I would have reserved that 8 months ago. I shouldn't be made to feel ungrateful because I was given a free upgrade that I didn't request and did not want if it meant different sleeping arrangements. A pull out sofa is not the same as a regular double bed. It is not as comfortable and I do not want to have to move coffee tables, pull out and make a bed, and find space for the sofa pillows when I am paying to stay in a hotel.
The room was clean and the beds were comfortable. Nothing special. The bathroom was odd as there was no counter space. It had a pedestal sink and set of shelves full of towels and complementary toiletries, leaving no room for your own personal items.
October 13, 2014
Rated 5 out of 5 by JRoy Great place
My favorite hotel in downtown Houston. Chris and her staff are the absolute best!
October 12, 2014
Rated 4 out of 5 by ED201 Great Location
Great location for checking out local downtown bars and Discovery Green
September 29, 2014
Rated 5 out of 5 by Rangers1980 Another fabulous stay
This was our second stay this month. We always enjoy our stays. The entire staff goes out of their way to accommadate our group.
September 2, 2014
Rated 5 out of 5 by MsLA MsLA
Fabulous hotel and staff!!
September 2, 2014
Rated 5 out of 5 by KG1993 THE BEST
I had an awesome experience at the hotel. The staff was very friendly and the services were met. I had great room service, shower was amazing, bed was beyond comfortable, and the laundry service was so great.
Definitely recommend this hotel to anyone!
August 26, 2014
Rated 5 out of 5 by WestTexas Outstanding Service
Upon arrival I found that there was not a reservation for me that day. Not sure what happened but the hotel was completely full. Melissa Cabrera was working the front desk and went out of her way to insure I had a bed for the night. she smiled the entire time. This is why I stay at the Westin whenever given the chance! That was a special circumstance but everyone I encountered seemed to go out of their way to be accommodating.
August 25, 2014
Rated 3 out of 5 by Peter20140820 Nobody at Check-in
I had to wait 10 minutes infront of the check-in desk to check-in, the only person who could do the check-in was at the restroom.
August 24, 2014
Rated 5 out of 5 by SH22 RANGER WEEKEND
The staff was very friendly and helpful. The food and service in the cafe was really good too. I made a phone call to get extra towels and they were there within 10 minutes. We'll be back!
August 19, 2014
Rated 4 out of 5 by MiaGirl Nice Business Trip stay
I stayed for 13 nights here in my previous business trip to Houston. Overall is good, the room is clean and comfortable. However, basic stuff like slippers and toothbrush is not found in the room when check in. I ask for the slippers and are sent to me almost immediately. Food on the menu is delicious and I'm impressed with the healthy choice food on the menu. Location is great if you are driving.
August 18, 2014
Rated 5 out of 5 by Wiley Great downtown location
Beautiful hotel downtown Houston and adjacent to Minute Maid Park. The staff was courteous and attenative. Food was great.
August 15, 2014
Rated 5 out of 5 by ENBLady Corporate Winner
Our Company had an event that we awarded 1 of our employees with baseball tickets and the 1 night stay. He and his party were very impressed with the hotel in all ways. They also made it super easy for me to book, the communication with the staff was smooth
August 12, 2014
Rated 5 out of 5 by WestTexas A pleasant surprise
I was unaware that Westin and taken this property over and remodeled. I was in Houston for a ball game with my grandson and needed to make last minute accommodations. We arrived early and the front desk recommended and arranged a shuttle to the Aquarium until our room was available. Very fine experience and I am reserving a room for a business trip later this month.
August 11, 2014