Rated 4 out of 5 by Larry57c A needed Get-a-way
The hotel was very nice with its proximity to the local shops, two restruants, and the harbor. We had a one bedroom that was spacious with a full kitchen, dining room table and living room. Our room was on the end giving us a view to the North and East. The hotel staff was very courteous and helpful and went out of their way to say Hi. Walking and bike paths provided ample room for exercise if you choose not to use the well equiped exercise room. Check in and out were very easy. We would stay again if in the area.
February 23, 2014
Rated 3 out of 5 by Toronto90001 overnight in cape coral
hotel was nice. clean. friendly staff. food service was not great. restaruant got our orders wrong, and didn't do anything to correct it - room service was quick and efficient, but quality was poor.
Overall, nice hotel, but very disappointed with food service - not like most Westin experiences.
February 24, 2014
Rated 4 out of 5 by Giov list the pattens with picture of bell
The staff is always helpful. The room have beautiful views, and are very clean. The only problrm I encounter is the garage. I do't like having to park on the 3rd level or higher, when I arrive late at night I don't like the garged and no direct access to the hotel. When making turns to access the upper floors there are many blind spots when making the turns.
February 19, 2014
Rated 5 out of 5 by palmtrees4me What an unexpected pleasure!!
Absolutely gorgeous hotel! Couldn't ask for anything better! Very nice experience from the moment we walked in! Staff was so friendly and accommodating! But, nothing is perfect! Our complaints would be the $15.00 a day resort fee (which actually turned out to be $16.95), & the very over-priced restaurant ( I believe it was called 92 Marketplace, or something like that). Also, they tell you about the water taxi to Ft. Myers Beach, but, the problem is, it only departs once a day, @ 9:45 A.M.!! Big letdown!! It is truly beautiful though, and we probably would stay there again.
January 24, 2014
Rated 5 out of 5 by vfres1 Dream a little Dream
Back again love Westin Hotel in Cape Coral. Family,Buisness or just getting away.
February 18, 2014
Rated 4 out of 5 by RPE21 Comfortable Hotel
We were visiting the Westin for a conference and the hotel provided a nice comfortable room and easy access to all the conference events. I was put in a very large suite that came fully furnished. It provided plenty of space and was great place to relax after a full day of conference events. The only negative was that the floors were a bit grimy, the deadbolt did not work and there were coffee grinds left over from the previous occupant when I arrived.
February 14, 2014
Rated 2 out of 5 by Deannyc Great Staff, hotel needs updates
Stayed here for one night and was unimpressed. Built as a non-Westin time share so quality not high end. Got upgraded to a one bedroom suite- good start. Plusses: beautiful views and nice grounds, big room, nice lobby and restaurant. Negatives: dirty- getting off elevator you see bad concrete floors in need of paint and cleaning; in room coffee grounds found in coffee maker, garbage under sink, layers of dust and dirt behind dresser, plate put away with food caked-on REALLY? . Upgraded fixtures (rain shower) look nice but low water pressure makes them useless. Told front desk and they said a half-hearted sorry "we'll tell housekeeping" Location is isolated which may or may not work for you. Unless you need to be in Cape Coral I'd pick someplace else.
January 20, 2014
Rated 5 out of 5 by CLEken The Finest Property I have ever stayed at
I travel many miles and stay in over 50 properties each year...and this hotel is the FINEST hotel I have ever stayed at....A terriffic staff and an exceptionally clean and modern property...I would highly reccomend you stay at this property if you are in the Cape Coral area.
February 13, 2014
Rated 5 out of 5 by DJAF40 Excellent
A definite return stay. The property was well maintained and the room amenities were updated and clean.
February 13, 2014
Rated 5 out of 5 by Jon2013 Wonderful Stay
The Westin Cape Coral met and exceeded all our expectations. The rooms were fantastic, with all the amenities of home. The staff was very courteous and helpful. The food at both the restaurant and bar area was excellent. The fireworks at midnight on New Years Eve were great fun. We would definitely stay again.
January 2, 2014
Rated 5 out of 5 by Tom110 Amazing Staff!
EVERYONE was very hospitable from the moment we stepped foot on the property.
The grounds and harbor were beautiful. The healthy menu selections were great.
Hope to return soon.
Thank you to everyone,
February 12, 2014
Rated 2 out of 5 by bob88 staff needs training, more maintenace
Would not change rooms, Refrig and sink needed repair. Also, gave incorrect information on use of equipment.
No trip assistant on Monday or Tuesday.
Beach was drop off in AM by boat and pickup once in PM.
January 23, 2014
Rated 5 out of 5 by Ranric19 Beautiful Secluded Resort
We stayed at the Westin Cape Coral Resort as a weekend getaway celebrating a birthday. We were very impressed by the design, comfort and quality of the entire resort. There is a great heated pool, fitness room and 2 restaurants attached to the hotel. Other pools and recreation activities are accessible by a 5-10 minute walk or bike ride (the resort rents bikes). The hotel overlooks a marina. There are shops and an additional restaurant at the marina. There is a rotary park/nature preserve within walking distance. The marina offers a water taxi to Ft.Myers Beach and Sunset Cruises. The rooms are spacious and comfortable, like most Westins. Most of the staff were ultra-friendly and helpful. The only reason I did not give 5 stars for room cleanliness was due to dirty drinking glasses and tile floors in the entry area. The reason for only 4 stars on the staff has to do with one waitress at breakfast.
Our room rate included breakfast. When we arrived, we found out it included an $18 credit toward breakfast for each of us. Their breakfasts are pricey and a-la-carte, easy to go over $18 pp. Also, when presented with an all-inclusive guest, the restaurant automatically adds a 20% gratuity to the entire bill. I didn't have a problem with this the first morning when our server Patrick was excellent and deserved the generous tip. The second morning, we had a breakfast server named Linda. She plainly was not interested in listening to our order and checking back with us periodically. It was the kind of service where she slams something down on the table and turns her back and leaves before I could take a breath, let alone comment. I asked for water, she brought me coffee. I asked for extra crisp bacon and got under-cooked bacon (I could tell she didn't write it down when I requested it). Giving her a 20% tip really irritated me.
December 16, 2013
Rated 5 out of 5 by JerBoy Perfect Week!
We loved our week at the Cape Coral Westin! Absolutely everything was perfect, starting with getting upgraded from a regular room to one of the Mariner Suites! Everyone was attentive and the facilites are beautiful! We loved the live music that was provided almost nightly. We would recommend this resort to everyone!
February 10, 2014
Rated 1 out of 5 by glenc Of Mangroves, Dolphins and such
We enjoyed our stay immensely because of the view of the mangroves from our balcony, the view of the boats in the bay, and the view of a dolphin swimming in the bay as we enjoyed our breakfast on the patio of the restaurant.
February 10, 2014
Rated 5 out of 5 by vfres1 Hiden Paradise
Hiden getway love hotel over all.
February 10, 2014
Rated 5 out of 5 by Jen65 Exceptional Family Hotel
I booked a 2 bedroom suite at the Westin Cape Coral Resort for me and my family during the New Year's week. Everything was wonderful and exceptionally maintained. The suite had enough living area for all (4 adults and 2 children) - the master suite bathroom was really LARGE. The view from the balcony was amazing - we were awed by the New Year's fireworks display! The kitchen facilities were ample enough to cook simple meals - and had a full sized fridge and stove.
January 5, 2014
Rated 4 out of 5 by chicagollee13 Two thumbs up for this property
Perfect location for a great family getaway.
February 4, 2014
Rated 5 out of 5 by Mukesh Excellent staff and service
Mr. Remy Pary went out of the way when our plans changed unexpectedly . I will like to have the management recognize him for an excellent customer service.
February 3, 2014
Rated 2 out of 5 by seg1201 Not worthy of the Westin brand name
The property itself is nice and the rooms were what you'd expect from a Westin, but the service was horrible.
-Tried to check-in at 3PM. As a Platinum guest, I'd expect to have a room ready. Instead, I was told it would be a "few minutes", which turned into 90.
-All the clocks in the room were wrong, the shower wand was pointed outside the shower and soaked me and the room when I turned it on.
-The gym was small, there were no towels, and it was very smelly.
-There were no towels at the pool. Guests were told the policy was that they had to go to the lobby to the front desk and "sign them out". If there were people waiting to check in / out, guests would have to wait in line in their bathing suits.
-No vending machines, and the "store" is a couple of shelves and a tiny fridge.
-Bar is very nice, but last call is 11:30PM on Saturday.
-As an SPG Platinum member, I'm used to free bottles of water daily. In three days, we received a single bottle, and were charged $4 for it (even though it was marked complimentary)
-Hot tub and pool had way too much chlorine. No showers at the pool to rinse off.
January 4, 2014
Rated 5 out of 5 by Carole0027 Loved the Westin Cape Coral Resort
Fantastic location with amazing views. We were upgraded to a two bedroom suite, with full kitchen, washer & dryer, and were just thrilled. It was perfect for our reunion and having our guests over with the beautiful living room and lanai.
Would stay there again, and hope to.
January 1, 2014
Rated 5 out of 5 by Chad30 Resort vacation
The level of service at this property was excellent. The staff was extremely customer service oriented and the best I have experienced from the check-in attendants, to the restaurant staff to the house keeping.
January 2, 2014
Rated 5 out of 5 by Mo21 New Year's Eve
We very much enjoyed our one night stay. The staff was exceptional. I would recommend installing a clothes hook on the inside of the bathroom door. Also our banquet meal was very tasty but not hot, just lukewarm.
January 2, 2014
Rated 5 out of 5 by AdmiralBH Wonderful experience
Simply put, it is an amazing Starwood experience. Everything from valet to check in to the room was excellent. The entire crew went well beyond expectations. Thanks to Eric the GM of this great property
January 2, 2014
Rated 5 out of 5 by mdf580 Wonderful Florida vacation
We just returned from a wonderful 9 night stay. The facilities were wonderful and the staff went out of their way to answer any of our questions and/or needs. The facilities were immaculate and we enjoyed the complimentary boat ride to the beach. There was just one minor issue that we encountered when checking out on Sunday. The hotel advertises an "extend your weekend" by allowing you to check out at 3:00. We were hoping to check out at 1:00 but we were told (around 11:00 on Sunday morning) that we had to check out by 12:00 at the latest because they had a huge amount of rooms to turn around. Housekeeping even rang our door bell to see if we had left. That made our morning a little hectic rather than the relaxing morning we had hoped for.
January 20, 2014
Rated 5 out of 5 by Zeusy88 A Hidden SPG Gem in Souther Florida
We have recently returned from a 10 night stay at the Westin Cape Coral. Driving from Toronto, we spent our first night at the Westin Atlanta Airport Dec 20th (horrible experience), and got into Cape Coral around 9:30pm on December 21st. AnnaMarie was at the front desk and checked me in promptly (which I appreciated, having my husband and 6 month old baby in the car) explaining all the features and benefits of the property. I was pleased that I was upgraded and put on one of the SPG preferred floors (18th), as we are Gold members. Room was typical of a Westin, clean, modern, large washrooms, etc.
Modern, new, clean property – well maintained
Crib was waiting in the room
Cleaning staff was extremely accommodating and happy to give extra towels, soap, etc (we opted to make a “green choice” for points – and had room cleaned every few days)
Main pool at hotel was nice and warm, as was the lagoon shaped pool at Recreation Centre (didn’t go into the “lap” pool)
All staff from front desk, bellmen, cleaning staff and restaurant (Market 92) very polite, always saying hi
Market 92 – I’m unsure as to why people write negative things about this restaurant, but we found the food great and very reasonably priced. Additionally the servers we had (Debra, Jacky, Patrick) were great. Jacky served us in the mornings, and always knew our beverages, and brought them right over. We also liked that we didn’t have to wait around for our receipts or ask for them. Deb (Manager) always greeted us and thanked us for coming in. The hostesses also knew where we liked to sit (having the stroller, we liked being on a wall, out of the way). Lastly, we ate the buffet on Christmas Day (around $55/person I believe) and it was a great spread from salads, fruit, carving station (ham, roast beef), turkey, fish, veggies, sweet potatoes and large assortment of dessert. I forget our servers name on Christmas (blonde lady with bangs), but she was also terrific and went out of her way to get Santa over to our table so that we could get a picture of him with our 6 month old son). I saw an earlier post that someone wrote about the bar and the staff not changing station for an NFL game on a Sunday. This surprised me, as when we arrived down at the bar on December 29th, we asked the bar tender if she could change the station to the Ravens game, and she did it immediately for us. I noticed that the Miami game was on a few of the tv’s, but there was literally no one else really in the bar. Perhaps the person who wrote the negative review was there wanting to watch the late afternoon game, or the evening game as we were in the bar from the beginning to end of our game. My husband enjoyed the deal that was going on the Miller Lite’s ($3 each)
Lorne’s Gallery on the boardwalk is great with wonderful original pieces.
Service at pool was horrible (slow) compared to other SPG properties
Annoying to get towels from front desk prior to 11 am when the towel person arrives
Smoke alarm went off (sounded like batteries died) around 4am on Christmas morning – not my ideal for my six month old son’s first Christmas. However…..I called down and maintenance was up to my room within minutes. New batteries didn’t fix it, so he went and got a new unit from another room. I explained at the front desk and AnnaMarie was extremely apologetic and compensated us appropriately for our inconvenience.
SMOKERS!!!!!! Westin properties are NON-Smoking! After a few days while on our balcony we started smelling cigarette smoke. I called Service Express and she told me guests could smoke on the balcony; which I was completely shocked with. Later that day I went to the front desk and spoke with AnnaMarie and she explained that the Service Express agent was wrong, and that there is no smoking allowed (however there might have been confusion, as before the property was a Westin, you could smoke on balcony). When in our room later that day, we smelled smoke again and called down to Service Express. Within minutes, the Front Desk Manager called up and asked to come to our room to see if he could figure where it was coming from. He was polite and apologized for this problem. Granted staff were apologetic, the “smoker” wasn’t taken care of for the duration of our visit (smelled smoke for at least 6 days)….not what I want to smell on a balcony when I have my baby out there I am unsure as to why this couldn’t have been dealt with, as the cleaning staff would have surely been able to know where the smoke was coming from, as the smoker was a chain smoker (one right after another).
Overall, we had a terrific, relaxing time at the Westin Cape Coral. The smoke alarm couldn’t have been prevented, just unfortunate it “died” on Christmas morning . We can’t say enough good things about this property, but what really stood out was the outstanding customer service from all areas of the Westin (AnnaMarie was truly amazing to deal with, as was Deb/manager at Market 92 – her staff are terrific!). We enjoyed our visit so much that I have already booked us in again for two weeks next Christmas.
January 5, 2014
Rated 1 out of 5 by Brad05 Hotel needs better maids.
My family and I stayed at the resort this weekend we had booked a two night stay and only spent one night. Upon arrival the check in staff was helpful and pollite.They informed us that the large pool shown in the pictures was located in the residential section of the resort 2-3 blocks away and "it's a nice little walk past the parking lots". We received our keys and proceeded to our room that's when everything went weird. We walked in the room to find the pillows stacked on the bed with no pillow cases all the resort's literature was spread out on the bed and the kitchenette area was all disorganized. I went to call the front desk and the phone didn't work. After calling the 800 number to get the front desk they informed me that they would send up a maid not move me to a properly cleaned and ready room. I caught a maid down the hall and she fixed the pillows and literature and gave us bottles of water that were complimentary (later charged $4 for). Her boss showed up and gave us a free breakfast we thought everything was ok. Later that night my wife then finds a dirty glass in the bathroom, the disposible coffee cup had stains and the closet floor was dirty. An hour after getting into the room, a cleaning crew shows up to clean the room. When we told them it had already been cleaned and that we had already checked into room, they seemed confused but left. We never heard from a manager or the front desk again. We left the next morning and found much cleaner accomadations and wasted the last night of the reservation. Hospitality at this westin needs help.
December 30, 2013
Rated 5 out of 5 by mimi2 Highly recommended for peace and quiet
Isolated from crowds and traffic, serene environment. Food was excellent. Boat ride to Fort Myers is a great way to spend the day. We had a 2 bedroom apartment which was impeccable and complete with amenities.
December 25, 2013
Rated 5 out of 5 by Den05 Excellent Place to Stay
We stayed at The Westin for two weeks over Christmas and New Years. The rooms were very clean and spacious. The location is just perfect and the view from every room is breathtaking. Our only complaint was the lack of comfortable furniture in the living area and the lack of kitchen supplies. However, the hotel staff was very accommodating when we made a request. The fireworks and music on New Years Eve were fantastic. The staff is very friendly with the exception of one night manager. The bellhops are the best! We will definitely stay here again.
January 15, 2014
Rated 5 out of 5 by dannybuoy Great Place
We had an unexpected hiccup with the maid service, but was nicely resolved by the duty manager.
January 26, 2014