Rated 5 out of 5 by Coasbori Coasbori
The resort, room and staff...all extraordinary. Westin continues to reinforce being our first choice for travels.
July 21, 2014
Rated 5 out of 5 by bobrai Great Getaway
The staff was very efficient and friendly. The restaurant food was worth it. The property was excellent. Very refreshing stay.
July 20, 2014
Rated 5 out of 5 by camch57 simply wonderful
The moment I walked in I was instantly impressed. Erika at the front desk was very friendly and helpful. She also helped me out a couple of times throughout my stays with some key room issues. All staff members I encountered were professional and helpful. I loved the atmosphere and I am anxious to plan another stay,
July 16, 2014
Rated 5 out of 5 by Aggie54 Great staff
The rooms were exceptionally clean and comfortable. The staff was very well informed and helpful, always presenting a positive attitude.
July 16, 2014
Rated 5 out of 5 by auntee Loved everything about it.
Service was excellent. Decor - beautiful.
Staff extremely helpful. Loved the comforetble beds. We were there for a family wedding. The food was great. Would definitely return.
July 14, 2014
Rated 2 out of 5 by JesseD I was Unpleasantly Surprised at Check Out
Unfortunately, I was left with a bad taste in my mouth after an enjoyable weekend stay at your hotel in Cape Coral.
I felt Duped and Surprised by the "Gotcha Billing" game that was played on me when it came time to check out, your "Resort Service Fee" came as quite a surprise. It was explained that we were paying for the use of amenities (such as the fitness center, which I did not use, and the pool, which got closed due to weather) so we were not really able to even use these amenities let alone did I think I should have had to pay for them in the first place. Just charge more for the room instead of making your customers feel like they just got nickled and dimed for securing a lower rate by calling the hotel well in advance and not booking online through a 3rd party resource.... Overall, I loved the experience, your friendly staff, the comfortable room, the high level of customer service, right up until the point where I checked out... Unfortunately my last memories of my stay were poisoned by the feelings of guilt I had when I had to call your staff to request a refund of these unforeseen charges.
Unfortunately, the last memory is all I can recall about my stay now and I'll be EXTREMELY Careful to understand ALL of the hidden fees the next time I book a Hotel at some other Hotel because I am now hesitant to stay in another Westin or Starwood Hotel for that matter any time ever again.
July 14, 2014
Rated 5 out of 5 by Westinlovers We are recharged
Beautiful luxurious hotel and location. We had planned to drive around the area, but the hotel was so great that we spent the whole time at the pool and sitting on our balcony. The white tea scent is one of the best touches. I ordered the diffuser to remind me of our stay. The food was only average so we did walk to another place to have dinner. We are going to NYC for the Marathon in November and look forward to using our points to stay at the Westin there.
July 22, 2014
Rated 5 out of 5 by baseball123 kid friendly
Came here 13 hrs from home so my son could play in a Perfect Game. I arrived with 6 children and 3 adults and could not ask for a more kid friendly/family place to stay. My children range from 14 to 3 yrs of age and the staff treated us wonderful.I was bit concern when I first arrived due to the upscale features when entering. I thought to myself the kids will not like it here nor will the staff like us. I could not have been more wrong. House keeping was wonderful and friendly and professional. The suggestions I have for improvements are more luggage carts. At times I noticed others and myself having to wait for a bellman longer then we needed too.
July 11, 2014
Rated 1 out of 5 by diddy80 This hotel has great features
This was my 2nd stay an it wasnt as good as my first stay my room wasnt available when i arrived the shower presure in the room was terrible and the staff wasnt as friendly as before so my stay this time wasnt great at all.
July 21, 2014
Rated 5 out of 5 by Bernerlover Lovely hotel provides central base for exploring
Courteous front desk staff exceeded expectations with extraordinary patience and kindness concerning my lengthy delay due to unavoidable holiday traffic and bad weather.
Room was typically upscale Westin with the addition of a screened porch and a small refrigerator. The property was uncrowded while I was there, making the self-parking convenient to the ballroom and marina shops very easy.
This Westin seems more like a business hotel than a resort. It sits at the edge of the estuary in the middle of a residential development, with no golf course and a modest pool arrangement. There are at least three swimming pool choices, but none have the elaborate water park destination pools that can be found in Orlando. The marina and shops are very nice.
It is well situated for exploring the area, however, from Marco Island 60 miles to the south to Boca Grande 60 miles to the northwest, plus Ft. Myers, Sanibel/Captiva, and Naples, ranging from 10 to 30 miles away from the property. This is a fine hotel, but not a destination family vacation resort.
July 14, 2014
Rated 5 out of 5 by JKim Nicely furnished rooms
We loved the fully equipped kitchen in our one bedroom suite. Unfortunately, our shower drain was clogged which caused half of the bathroom floor to be covered in water. However maintenance and housekeeping were able to fix and clean the mess. Additionally, during a storm on our first evening we discovered that the television had very few channels and the reception was quite susceptible to interference from weather. Our meal and service at Marker 92 was adequate, however the prices seemed high than typical resort pricing.
Service was hit or miss as we had to make several requests for towels before we received them. However Grant was a delight making sure that the resort bicycles were ready for a ride around the premises! Grant noticed that we were going to the beach and offered our daughter a boogie board! The water taxi to Fort Myers Beach was excellent. We enjoyed the Captains so much, we joined them for a delightful Sunset and Dolphin cruise that very same evening. The pool and fitness studio were excellent all around! We requested and were granted a Late Checkout without any issue.
July 3, 2014
Rated 5 out of 5 by AShaffer Awesome Overall Experience
Our stay at this hotel was outstanding. The staff were friendly and went out of their way to assist us. The quality of the room and the amenities were top notch and we could not have asked for anything better. The marina where we kept our boat in the slip was in tip top shape and the Dockmaster was awesome. If you are going to trailer a boat to the hotel, your best bet is to drop in at Rum Runners right around the corner (call for operating times). Make sure there are two people though as you cannot park your trailer there. You will need one person to drive the trailer back to the hotel and park in the gravel there and another person to drive the boat to the hotel marina which is not far at all. Thanks Starwood for another great place to vacation!
June 11, 2014
Rated 5 out of 5 by kbdebary Always Grand!
We always stay in the one bedroom suite…which has a kitchen that is fully furnish with everything from a blender to dish washing detergent. The views from every room are lovely. The furnishings are quite nice, beds comfortable, bathrooms large. I cannot think of anything that would need changing. We always bring our small dog and she gets as much attention as we do. Grant, the valet and bellman is a fabulous employee…as a matter of fact it would take too much space to list ALL of the wonderful employees. Great boat shuttle to the beach!
June 9, 2014
Rated 5 out of 5 by richlee great overall experience
A number of top shelf amenities and access to a host of different activities. Off the beaten path but well worth the visit.
July 13, 2014
Rated 5 out of 5 by MH97 The best hotel in Cape Coral!
The room was very comfortable, the beds were wonderful, the lighting in the bathroom was great, the view from our balcony was beautiful overlooking the water and the city. Having the restaurants on the premises was very nice and my husband is boat crazy, so that was a plus too.
Everything was great.
July 11, 2014
Rated 5 out of 5 by Bethp1969 Fantastic!!!!
My best friend and I stayed there July 2-6. Everything was fabulous. There was one night, however, that housekeeping left our room door completely open. We spoke with James, the manager on duty, and he did give us a $100 credit for that problem, and the fact that we didn't get in until 2:30 am the day or our arrival due to flight delays. So we were very pleased.
Michael, the bell man was WONDERFUL! He was so nice and alwasys so helpful. Would definitely recommend this property!
July 7, 2014
Rated 5 out of 5 by jen2510 Rooms are Exceptional
The rooms have everything you need, high end fixture and very good lay out..its like a home away from home..staff were excellent especially Sherry on the concierge who took her time to drive us via golf cart to the other side of the facility. The private boat to the beaches of Fort Myers is something to look forward to..The only thing that I missed is the night life..the hotel is located in high end residential area and you have to drive to go somewhere else. If you want just to relax and stay in a quiet area, this is the perfect place for you..Overall, everybody there are hospitable and we really enjoyed our stay..
June 28, 2014
Rated 5 out of 5 by WorldTraveler14 Remy is the true definition of customer service
On arrival i met Remy who was helping with my check in and he was so friendly and very knowledgeable about the hotel and the surroundings. I will definitely be back to this hotel.
June 23, 2014
Rated 5 out of 5 by Jobabie26 Spacious Rooms with Beautiful Views and Friendly Staff
I booked a room for the weekend for my daughter's 16th birthday. The staff left a personalized birthday card signed by staff members with plates of cookies and glasses of milk in the refrigerator. When we went to breakfast at the restaurant the waitress brought out a key lime pie with a candle on it as a surprise. It brought tears to my eyes. This hotel went above and beyond to make sure my daughter's birthday weekend was perfect. I have never been to a hotel where each and every staff member greeted you and was pleasant. Highly recommend staying here. You will thoroughly enjoy the experience.
June 30, 2014
Rated 5 out of 5 by USFirstAid Guys Florida Baseball Trip
We had three rooms and check in was very quick. Every staff member was helpful and friendly.
The location is beautiful. Had a great time.
We all wished we could have stayed longer
June 22, 2014
Rated 4 out of 5 by Bradb88 Great Property
Great property. 3rd time here. Being Gold...and according to my profile...I complained about the room location right next to the elevator. This was the ONLY downside during this stay. Previous...and VERY HELPFUL employees/manager were no longer there. Kind of upsetting considering last stay was only 8 months ago.
July 7, 2014
Rated 5 out of 5 by joejoe13 nice place
Some employees love there job James was one of them went out of his way to help. Towel police not so nice need better system Over all great place to stay.
July 7, 2014
Rated 5 out of 5 by Matt32301 Great Place for a weekend get away!
Stayed last weekend with my girlfriend and was perfect. Very quiet and over all great time. The staff was very pleasant and did everything they could to make our stay. Our room was very clean and comfortable.
June 17, 2014
Rated 5 out of 5 by PJFL Beautiful Resort
We stayed here for Fathers Day weekend. The hotel was beautiful and the staff was excellent.
June 17, 2014
Rated 5 out of 5 by Ruben95 Excellent Place!!
Planning to go back again soon!!
July 6, 2014
Rated 5 out of 5 by Dee5211 The hotel can't handle large parties well
I was there for my company's summer party and spent the night. The 1 bedroom suite was wonderful! The company party was just ok. The room the party was being held in had harsh fluorescent lighting, not exactly the right lighting for this type of party. Ballroom lighting would have been better. Also, there weren't enough tables for all of the party guests to sit so people were left searching for seats during the dinner hour. The food was just ok, nothing spectacular and you could tell that the staff was not prepared to handle a party this large. The bathrooms were not attended to and were a disaster by the end of the party. You would think since this hotel has so many rooms that it would be able to accommodate a large party or convention. It's unfortunate that they couldn't.
June 30, 2014
Rated 5 out of 5 by imissaruba Loved Everything!
Thank you for an absolutely wonderful stay at your hotel. We were in town for a baseball tournament. You facility was beautiful, the staff very friendly and helpful, and our room was great. The bed was so comfortable, too!
July 3, 2014
Rated 2 out of 5 by MiamiNena Ran out of money
When you're coming from outside it feels like a grand resort. The downstairs lobby area continues to be nice. When you go up to the rooms, however, you get out in a open hallway that looks like you're about to enter a cheap motel room. Not at all up to Westin Resorts standards. You can't help but feel that the developer ran out of money during the contructions and just left that there. The room is average. No heavenly comfort. The bathroom floor was akwards and sticky. There was no glass doors in the shower, just an old curtain in the small tub. Would never go back. Staff at the restaurant downstairs is pretty friendly tho.
February 18, 2014
Rated 4 out of 5 by SPGCA Great for families
I was in the area for business and able to take advantage of a great deal on a suite in the off season. The suite was a nice size for a family - nice size bedroom with walk-in closet, large bathroom, a large patio and full kitchen. This would be great for extended travel.
July 1, 2014
Rated 5 out of 5 by Jay712 Excellent!
From the moment we arrived to when we departed the experience was outstanding. Not only are the suites and the facility excellent, but all the people show professional, caring attitudes and attention to detail. The restaurant is good and did a good job accommodating our Vegan daughter. The waiter was very friendly and helpful. The location was beautiful, relaxing, and conveniently positioned to visit neighboring island beaches.
June 29, 2014