Rated 2 out of 5 by ajz1234 Uncomfortable
Hotel needs total bathroom renovation!
June 30, 2014
Rated 4 out of 5 by ccs48 Good hotel in N Dallas
I have been staying at this property for the past 4 months. The "hotel" is very nice and has good amenities. Parking is POOR at this property.
Some of the employees go above and beyond and others are not very friendly.
June 27, 2014
Rated 3 out of 5 by Lady27 I wasn't impressed actually disappointed
Instead of two queen beds we got two doubles which are small. The air wasn't blowing cool enough either. The dpcarpet in this hotel needs to be cleaned its dingy. A bottle of Dasani Tap of water in the room is $3.50 the price of a case Westin you need to revisit that and in the gift store it's $4 absolutely ridiculous. We couldn't get in out if the garage with out having to keep call the front desk. Room Cards were not working properly neither did the discount cards we received.
June 24, 2014
Rated 3 out of 5 by d0805 Hotel has good location
This hotel has very nice staff. The problem with the hotel is that it needs to badly be updated. The cleanliness of the common areas leaves much to be desired. The carpets in the halls going to the rooms are all dirty and stained. This is not what I would expect of a Westin property. The food and beverage are fine and the workout room and pool area are nice. Biggest complaint is the appearance of the common areas on the floors and the up keep and cleanliness of those areas as well. Love the staff at the door
June 21, 2014
Rated 3 out of 5 by AustinVisitor AustinVisitor
Lovely upscale property, extremely courteous staff, comfy room. Unacceptable levels of overlook on some basic maintenance (only one soap dispenser in women's lobby restroom, dusty trash in elevator lobby windowsills on several floors, minimal pool towel replenishment).
June 22, 2014
Rated 3 out of 5 by Drew65 Bellmen....!
The Bell staff is AWESOME. These guys (and one girl) were great. Very friendly, courteous and attentive. The older gentleman was especially attentive and very friendly. Honestly, they were the best part of my stay
June 22, 2014
Rated 5 out of 5 by Snooper Great Hotel
The heavenly bed and good food were the reason for excellent ratings. The hotel was very quiet (10th floor) and I was able to get an excellent night of sleep. My room was spacious and very clean.
June 20, 2014
Rated 4 out of 5 by TheDog Seems a bit outdated
The staff here was very nice and accommodating from the bellhops to the front desk. The alarm clock in room 412 needs to be replaced. It would randomly make noises so I eventually just unplugged it. Also, the sink faucet leaked a bit, but leaked directly into the sink so no major issue worth calling maintenance to the room. I thought it strange to have no fridge in the room.
The beer offerings at the bar could be a bit more robust. Our pizza was undercooked, we sent it back and we think they brought the same one back with more melted cheese on it. The dough still seemed raw and when asked to they deleted it from the check. The pub was closed for business so bar was only option for snacks.
June 6, 2014
Rated 1 out of 5 by DoubleCharged Double Charged and still waiting on refund more than 2 months later
I stayed at your hotel for a dance competition April 11th - 13th. I was not impressed with the service. I could go on about how slow the service was in the restaurant, never being asked if we needed anything, no refills on the drinks, and having to track down the waiter to get our check. Or the lack of preparation for a large convention and having to wait over 30 minutes to catch the elevator or asking 5, yes 5, employees where the stairs were located so we could walk up to our room and not a single one knew where they were. One employee went as far as to say, we don't have any stairs that go up, just down. Really!!!!!! Or with not being able to access the free Wifi that comes with my Starwood membership. My real issue is being over double charged. When I returned from my stay in April I noticed that you had charged my credit card for two stays. I called and was told that one was only a hold and it had been removed. Well guess what? When I received my statement in May there were two charges. I called in and spoke with numerous people including Candice, Michelle and Camille. Camille assured me the charge would be removed, I even have an email dated May 17th stating a credit would be issued within 5 to 7 business days. Well guess what? I received my credit card statement yesterday June 16th and still no credit. I called back and spoke with Camille and was once again told that a credit was issued but not within 5 to 7 days after our last conversation, as the email stated on May 17th, but on June 9th and Camille cannot explain why. I called my credit card company last night and still no credit has been submitted to them. I have stayed at many Westin's and have never been treated this way.
June 17, 2014
Rated 2 out of 5 by Bwest Outdated with few amenities
Don't get me wrong, I was comfortable during my stay. My issue comes with the number of years since the hotel has had any sort of update or refresh. I opened my door and it looked like I stepped into 1995. You would not find any of the decor in the Westin home catalog because it is so old. Second, the fitness center was crowded and did not have TVs located anywhere near the cardio equipment. Finally, the executive club lounge was the least stocked I have ever seen. For breakfast, the had coffee and one bowl of mediocre quality fruit.
January 29, 2012
Rated 5 out of 5 by allisontruong awesome front desk service
i love the young lady who check us in at the front desk. she is so sweet, friendly and helpful. we even booked a last mintue stay after a planned weekend and she rememebered us. service likes that is amazing, keep it up
June 10, 2014
Rated 1 out of 5 by Mila17 Shocking experience
Had to change room 3 times. From the beginning was given a wrong room, which was cheaper than what I paid for. When they brought the key to another room, that room smelled like smoke. Next room that they gave me was never cleaned after the previous guest. Not until I called the manager to come personally was I given a room. The worst experience I have ever had.
December 7, 2011
Rated 5 out of 5 by Mark365yr 20th Anniversary made special
The member of the front desk staff noticed that we were local and asked if it was a special occasion. I told her it was our 20th wedding anniversary and we left it at that. That evening after we arrived back to our room, a knock from room service, and champagne and chocolate covered strawberries were brought in. My wife thought I planned that but I gave all the credit to the thoughtfulness of the young woman at the front desk. Thanks.
September 20, 2013
Rated 3 out of 5 by Ags9 Lost reservation
Hotel did not have my resevation. Questioned me and asked if I was sure I had right date, right hotel etc instead of trying to find my reservation. I had my arms full and had to dig thru my pocket, get my phone, find the welcome email from a couple of days back for SPG members which showed my reservation. All the while your representative was getting impatient
May 27, 2014
Rated 5 out of 5 by Alotta Comfortable
I stayed one night for business. I was very pleased with the comfort of my room. The beds were very comfortable and was able to have a good night sleep.
The front desk personnel were very efficient, friendly and accommodating. I was able to check out late without any issues.
I was there on business and did have an all day conference at the hotel which included meals. The food was very good and the service could not be any better.
May 24, 2014
Rated 5 out of 5 by JennyB5 Very nice hotel
The beds are wonderful. The shower is wonderful. The room is very quiet. The buffet at breakfast was delicious. The customer service help at the desk was great.
May 28, 2014
Rated 5 out of 5 by Phillip1959 Best value in Starwood whether paying with cash or points
We spent the night in Dallas on our way to San Antonio for a weeks vacation. My experience was everything I love about Starwood. I was paying with points (only 3000) for a free night and the lady at the front desk was nice as could be. She gave me an upgrade to a deluxe suite without me asking and then inquired what free gift I would like for my gold status. I chose the free internet. The perfect starwood checkin. Our suite was perfect and while other people have left reviews about the hotel being old it is obvious that it has been updated,,you could never tell the age of it based on our room,,it was as nice as any we have ever stayed it. We will be back often,,thanks Starwood, we love you!
May 19, 2012
Rated 1 out of 5 by vsdvsd worst SPG exerience of my many years with the program
This was a horrible experience start to finish. We specifically requested connecting rooms through SPG and directly with the hotel. The person who checked us in acted like there was no record of that request anywhere and we had to be reassigned to connecting rooms on a non executive floor. Downgrade. Whatever. The real dissappointments started when we got to the room and there was no fridge in either of our rooms. We called down to the front and "none of the rooms have fridges and there are none available but try again tomorrow." She also claimed that the reason we were not notified prior to arrival that the room had no fridge was because we booked through SPG. RED FLAG, SPG. YOUR HOTEL PARTNERS SHOULD NOT BE BLAMING THEIR MISTAKES ON YOUR COMPANY. Called back the next day about a fridge. "We dont have any available but you can add your name to the waiting list." I asked if there was a waiting list last night and why we weren't added at that time. The guy I spoke with had no idea and was sorry and blah blah blah. Not sorry enough to do anything about it. There were 1-2 inch black hairs all over the bathroom including the door - how is that even possible??? (I have photos but can't upload here. unfortunately), The whole thing was bad. Oversold and understaffed. My college student daughter, whom I was visiting, usually likes to spend the night with me at the hotel during my visits to have a night away from her roommates and her dorm room. She said "I'll just go back to the dorms tonight, Mom."
October 8, 2013
Rated 5 out of 5 by TomFromNH Excellent Staff
This is my go to hotel. The staff are amazing.
May 23, 2014
Rated 5 out of 5 by PlatinumJames The Good & The Bad
This hotel is an amazing building with a great location. First, the good:
The rooms here are huge, the food is very good in both room service and at the restaurant in the lobby and the Irish Pub. The club lounge was not open (weekend stay) so I cannot comment on that, but they did give me a voucher for breakfast in the restaurant.
They have great amenities here with the gym and a nice heated pool. Pool is too small to do laps in it, however, but it was nice.
I am a platinum member and wrote to them via email prior to my visit to request an upgrade to a corner room. I was staying on points so you never know how generous they will be. I received a response from the hotel shortly afterwards (which is actually rare, most don't ever bother to respond and some don't even read the email) which I was impressed by. The letter told me that they had upgraded me all the way up to one of their top suites!
My suite was huge and spectacular with a great view and included a powder room, a bar area, a foyer, an eight seat dining room combined with a huge living room with multiple seating arrangements, artwork and accent furnishings and an attached bedroom (lock off style) which was just a typical room for the hotel, nice and large.
I hate to write anything bad about a hotel that gave me such great service, great upgrades but this is more for the OWNER (ARE YOU READING THIS?).
You have milked the design of this hotel for far too long. The building was an eighties creation and it looks like it was remodeled in the early nineties and only had light fluffs since then. Everything is clean and in working order but upon closer inspection you see very dated interiors, furnishings and architectural failings. Little things like brass molding in the elevators falling away from the wood, too many layers of paint over the decades, materials in need of replacement.
I want you to know that this hotel, properly redone, could be one of the top Starwood properties in Dallas. You can't just do a fluff anymore, it is time to gut and remodel and start fresh.
Other than the exceptionally dated state of the hotel, which again is maintained very well, the only other complaint was that the internet was very slow even when I signed up for the upgraded faster service. I couldn't do anything on my computer with video, chat, or email even.
Despite the negatives, the staff here keeps it a worth while choice and the pricing is very good and in keeping with current state of the interiors.
I had an enjoyable stay, will stay again, and recommend it for anyone who doesn't mind a well run, well kept dated hotel.
December 2, 2013
Rated 2 out of 5 by yoshioka Sandals in the room
I am not sure actual service in the Westin.
But I found duty sandals in the room.
In the 1st day, I found the sandals. But I thought that staff forgot to take out it in cleaning room. But there were the sandals in the room in the 2nd day.
I think that it is strange..
May 18, 2014
Rated 1 out of 5 by Satexan Find somewhere else!!!!
I have stayed here numerous times for business. Each time I come I ask myself why I didn't stay somewhere else. My company has an office in the adjoining building so this hotel is very convenient.....that is the only thing that has brought me back.
The service is horrible. The staff have lied to me numerous times. They have out me on the club level and then my key card won't work for the lounge. I've asked them to fix it and they assure me that my card will work but then it doesn't.
I usually order room service each time I stay here because I'm working late next door. I have never received my order in a timely manner and/or correct. This past time I ordered chicken salad it cam with no chicken.
The rooms themselves need to be updated. My sheets were torn last time I stayed here and the bathroom light fixtures were rusting.
There are a number of other hotels right near by. Do yourself a favor and stay somewhere else.
March 8, 2014
Rated 1 out of 5 by ALHouston Should rated 2 stars instead of 4 stars on Priceline
Terrible hotel. Nothing like Westin. The hotel is very old and ran down, smell bad from the hall and inside the room, no refrigerator, the mattress was end of life, additional parking fee, annoying noise from the water pipes all night, and too many bad things to list. This is a serious problem with Westin. There is no way this hotel can be remodel an bring up to the good standard hotel. It would cost the same amount of $$ to build a new one. Thomas, I know you do your best but the hotel is just too old.
A Luu - Houston
June 20, 2013
Rated 4 out of 5 by lipstick1601 Very Comfy!
I keep coming back to this hotel for it's location and comfort. Not sure why they changed the shower heads - not a fan of the new ones.
May 14, 2014
Rated 1 out of 5 by Woodman Not up to par
Stayed there this weekend and was highly disappointed. Besides superficial things like out of date decor and a general drab mustiness in the hallways and elevator lofts there were some real issues. My wife and I stayed in room 802. You had to hold the handle down throughout the whole flush on the commode for any kind of completion. The handle on the shower had to be turned almost all the way off but not all the way or it continued to run. There is no way out dated/ill functioning plumbing is going to be a problem in my own house and I don't expect it to be a problem in a "nice" hotel. The public ice machine barely works on the 8th floor and I ended up having to go to a different floor just to get ice several times during our stay, To top it all off wifi is not complimentary and neither is parking-come on! It's 2013!
January 30, 2013
Rated 4 out of 5 by Lizzie4 Outstanding Staff
From the time we checked in, the people at the desk were the best ever! They upgraded us from a regular room to a corner suite. The waiters, the bartender, the housekeepers, all went out of their way for us! Only the outdated bathrooms and worn furniture in the lobby were disappointing.
May 9, 2014
Rated 5 out of 5 by WindyBrendy State Fair Stay
We received a great deal for staying at the Westin and visiting the State Fair, I thought. It turns out that we didn't receive the special tickets for the train or the tickets for the fair. Being it was on Thursday, we were able to attend the Fair for free for 60 yrs and older! Westin did take us to the tram, where we purchased our tickets for 4.00 each. The stay was great, we really enjoyed the WESTIN, but need more clarity in the booking.
October 21, 2012
Rated 5 out of 5 by Sue5501 Wonderful beds and staff
Very pleased overall with my stay - the beds are awesome, so comfortable. The staff is very pleasant and attentive, nothing is too much for them to do for you. I thought the room was spacious and inviting, nicely appointed. The room was very quiet, very clean. They also provide a large amount of movies you can buy to watch - I think there were about 17. Great room service - the waiter even asked me for permission to enter the room!
August 13, 2013
Rated 1 out of 5 by David10 Supplier Quality Assurance Engineering Manager
Rooms cold, plumbing fixtures to shower don't work adequately, china closet made loud noise and needs repair, beds not properly made - sheets shorted and very loose. Wireless internet service worst I've ever had and no resolution, even after 3 Tech support calls
This hotel needs to be audited. Left message for a Manager to contact me to discuss to provide constructive inputs, but no call as of yet, several days later.
October 18, 2013
Rated 5 out of 5 by Dominique55 This is a great hotel for the price paid in North Dallas
I stay at this Hotel 6-8 times a year since 2000 for business purpose and I have to admit that it is a good deal. I am a platinum member and 90 % of the time I get an upgrade. Not that I care when I travel alone but upgrades have never been a problem at this property. Most of the time Younis check me in and he is the best employee that this hotel has. David and Greg at the front door are also very valuable employees. Actually what makes this hotel special is not the quality of the rooms but the quality of the people working at the hotel. The rooms are really due for an upgrade but I don't mind as long as the people working are great.
March 5, 2014