Rated 2 out of 5 by DCGuy2777 Old Hotel That Needs To Be Refreshed
I am an SPG Platinum, the first room they gave me faced an internal air vent. I had to complain in order to get a room that looked outside.
The new room was very warm so it made sleeping very uncomfortable. All the "soft" goods look tired and worn. It definitely needs to be refreshed.
Staff was very pretty, but not very helpful. They would smile and do the least amount of work. At the breakfast buffet not one staff member spoke to me. Not even to offer coffee or orange juice. It was kind of weird.
December 16, 2013
Rated 4 out of 5 by supatight80 4 Stars for now...
I will only rate this hotel as 4 stars for now as I was burning 7 suite night awards during this trip (didn't need them in the past as was getting compli. ugrades anyhow)
Anyways, on my next stay, if I got a complimentary upgrade to suite w/out using my suite night awards, then will be rating this property 5 stars.
I like the rooms. However, the thermostat had a mind of its own as it was soooo old! Quite warm the whole night. Also, as others have mentioned, room service is VERY expensive. example 26 euros for a burger + 7 euros delivery fee. Ouch!
But the best part was that it was close to Via Monte Napoleone...Great Shopping!
November 19, 2013
Rated 2 out of 5 by Discerning18 An unsatisfactory approach to service
My initial reception was unfriendly and un responsive until I reminded the man at reception that I was a Platinum member and entitled to certain privileges. I complained about the air conditioning in the room which was extremely noisy but nothing was done about it. There was also considerable noise in the room from work being carried out in the hotel which I also mentioned. I would have expected my room to be changed but it was not. People I was with who had another room had a part of the toilet fall on them and nothing was done about it.
An empty bottle of wine, wine bucket and dirty glasses were left in my room throughout the whole stay.
August 12, 2012
Rated 2 out of 5 by JerBerg Craziest E-mail Policy I Have Ever Come Across
The hotel is fine... your basic, boring business hotel. It's nothing special, but I would never recommend it to anyone. There is a massive instruction page in the room of how to connect to the internet (which was actually no problem at all), and at the very end, an e-mail disclaimer:
The in-room Internet connection is provided by Quadriga: any outgoing communication would have as a reference this provider and not the actual author of the e-mail. Italian antiterrorism law does therefore not authorize us to provide this type of outgoing mail service on the in-room connection.
Bottom line, you can get and read your e-mails, but you can't respond. This is a slight problem for most business travelers, and certainly a reason to stay elsewhere.
January 16, 2012
Rated 1 out of 5 by Mo522 My Experience
The front desk reception was one of the worst that I have received at an equivalent category SPG property. These included lack of friendliness of the staff, the acknowledgement of the lifetime platinum status, etc. They immediately wanted to charge me extra, even though they had not available a requested suite. Their lack of civility and helpfulness was most noticeable. I can continue identifying its shortcomings, but that would be futile.
July 4, 2012
Rated 2 out of 5 by Vincos Corporate: Talk to them about SERVICE!
It would seem that no one has informed the staff of Westin standards for courtesy and service, In a country were service is notoriously poor, this is not a surprise but is unacceptable in a hotel of this caliber and at those prices! Barely any recognition by the staff at check-in (didn't call me by name a single time), the platinum "upgrade' was to a room that looked more like a wide corridor overlooking a dismal inner courtyard. From our low floor (3), it was Impossible to tell if it was day or night! The concierge acted like he was doing a favor to provide information or make a booking and to several questions, simply responded, "I don't know"! They were not difficult questions...and this treatment brought me right back to the days of this hotel's former ownership. The typical employee arrogance and sense of entitlement of that group has no place in a Starwood property!
We were in Milan to attend a very important formal event and my partner was outraged that there was no iron or board in the room. He got the usual lie that it is against Italian fire laws (then why are they present in rooms at other international chain hotels in Italy?). He made such a fuss that the manager eventually came to collect the pieces and then hand-delivered them back an hour later for no charge...the one bright spot in an otherwise unexceptional hospitality experience.
February 18, 2012
Rated 3 out of 5 by David1959 Misleading Promotion
Hotel is large and wll appointed if lacking in public spaces (1 Restaurant, 1 Lobby Bar). I booked a prepaid promotion for an upgraded room with 50 euro per day hotel credit - sounded great. Plus as SPG expected an additional upgrrade. At check-in I had to bring to their attention the promotion - this seemed troubling and made the check-in process very lengthy as they clicked away on keyboard for several mintues. Was told I was upgraded to "Grand" King, but room was interior room looking into light shaft. I asked for another room, a different front desk staff member escorted me and asked if the room (415) was acceptable. At first glance is seemed very nice. It was not until going to bed that I realized the bed was on a wall shared with elevator shaft - and listened to elevator all night, as the prospect of re-packing and moving seem more frustrating then tryint to sleep. Hotel staff know perfectly well that this room and headboard are located directly next to an elevator and should advise if this would be an issue. They seem reluctant to provide anything but the lowest class of room based on the price I paid vs. the promotion language - misleading at best. Bar and restaiurant staff were friendly and professional. No doorman visable throughout stay to help with taxi, etc.... At check-out I had to remind them of promotin and have bill adjujsted to reflect the daily credit. I enjoyed my stay in Milan, but certainly did not feel valued as a customer and/or SPG Gold member.
January 5, 2012
Rated 1 out of 5 by kalleHB völlig abgewohnt
Das Westin Palace in Mailand ist das schlechteste Hotel in dem ich je übernachtet habe.
Ist die Lobby, wie die äusserliche Erscheinung des Hotels, noch der Sternekategorie entsprechend - ist dies vom Zimmer und Service das Gegenteil.
Das Zimmer war sehr abgewohnt - Flecken auf dem Teppich und an den Wänden und ramponierte Möbel. Das Bad hatte mehr als nur einen kleinen Renovierungsstau. Die Aluminiumpaneeldecke (die kenne ich sonst nur aus Sanitärräumen in Sporthallen aus den 80ern) war komplett demoliert. Damit meine ich nicht kleine Kratzer, Beulen oder Flecken. Diese Decke war ein Totalschaden - komplett verbeult und einzelne Paneele hingen herunter. Die, leider schon fast üblichen Verfärungen der Fugen des Fliesenbelages waren grenzwertig und die Dusche verteilte das Wasser großzügig im Raum.
So etwas habe ich in noch keinem Hotel gesehen - schon gar nicht in einem angeblichen 5-Sterne Haus.
Einzig der Service und die Reaktion auf die Reklamation (es war eher ein freundlicher HInweis auf den Zustand des Badezimmers) waren noch schlechter.
Nach dem ich überrascht den Zustand des Sanitärraumes feststellen musste, sah ich mich Verpflichtet die Mitarbeiter des Hotels darauf aufmerksam zu machen. Leider gab es nicht, wie erwartet, eine schockierte oder wenigstens überraschte Reaktion und schon gar keine Entschuldigung. Die Dame am Desk zuckte lediglich mit den Schultern. in der Annahme die Dame hätte ich mich nich verstanden, erklärte ich ihr den Zustand des Bades noch einmal.
Ich musste feststellen das sie mich schon beim ersten mal verstanden hatte, aber nicht so recht wusste warum ich ihr das eigentlich erzählte. Sie versicherte mir das sie jemanden schicken würde der sich das anschaut und die Dusche repariert. Immer noch keine Entschuldigung - nicht einmal ein Anflug von bedauern.
Als ich spät Abends wieder ins Hotel kam hatte sich nichts geändert (die Decke war sowieso nicht zu reparieren) - die Dusche habe ich schliesslich am nächsten Morgen selbst so prepariert damit nicht wieder das gesamte Bad überschwemmt wurde.
Da ich ein entspanntes Wochenende mit meiner Frau verbringen wollte, und nicht annähernd Lust darauf hatte mit Leuten zu streiten denen es sowieso egal ist, sah ich von weiteren Versuchen ab mein Unverständnis kund zu tun.
March 14, 2012