Rated 5 out of 5 by Crmr All around great resort but...
5 Stars in virtually all categories except meeting my needs in one respect. We stayed at the Villas and cart transportation to and from the lobby to the rooms was denied. It is not a terribly long walk but when you have a suitcase, golf clubs and a computer bag, etc., AND it's 100 degrees outside, one expects more assistance with bags from a high end resort.
May 2, 2013
Rated 5 out of 5 by 140john Villas has everything you would possibly need
Our trip was more than we expected from this Starwood Resort. If anything was wrong, they would correct it above our expectations. Couldn't have asked more from the friendliest staff in the villa section, to the great hotel restaurants in the Resort area.
January 8, 2012
Rated 4 out of 5 by JimmyP Just About Perfect
Probably the nicest place I've ever stayed. The grounds are perfect, everything is very well kept. Our Villa was great. We love the shower and the bed the most. The options for the pools were great for both families and those looking for some relaxation. Tons to do just outside the property as well. My only negative observation on this property has to do with the wave rider attraction. We missed being able to go on it 2 years ago when it was being put in and was excited to see it operational on our visit. Only problem is we had to pay nearly $50 to ride the "waves". Charging a room rate per night higher than most other places in the area, the attraction should be included with your stay.
March 28, 2014
Rated 5 out of 5 by aj10101 Everything was great
We just returned from our fourth summer staying at the villas and as always it was a great trip. This is the perfect family getaway.
The only major complaint is the wifi in the Villa rooms is capped at 1mb which is pathetic in this day and age. It makes trying to do work from the room nearly impossible and as a small business owner it really limits the amount of time I can vacation at this resort.
Other than the wifi, everything else was perfect and we are already looking forward to next year. Starwood if your listening next summer could be a much longer trip if you could get the wifi worked out.
August 12, 2013
Rated 4 out of 5 by JohnStaycation Early Closure of Pool
We stayed at the Wetin Kierland Villas for 2 nights. Overall the facility is very nice. My major complaint was with the pool facilities. It was very disappointing to have the pools close at 8:00 PM. There was an adult pool that stayed open later, but this had many older people and was a bit intimidating for my kids. I believe that all the pools (except for the lazy river and slide) should stay open until at least 10:00 PM. In addition, the one night my kids were swimming a staff member came out and said "pool closed, I have to get home too!". Not a very customer service oriented staff person or facility. I would think twice before vacationing here again and would advise many of my clients of the pool early closure issue.
July 9, 2014
Rated 5 out of 5 by May808 Warm Welcome
We were immediately greeted by the Bell and Valet team when we arrived on the resort. Andy from the Front Office provided us with a smile and a warm welcome to the resort. He made us feel right at home as if we were part of his family.
Our visit to Arizona was primarily to get my son settled in school so it was a very short stay for us but we will definitely return.
September 7, 2014
Rated 5 out of 5 by ToniCTravelAmeniti1 Always coming back home away from home.
We came back again for 5 nights. Great upgrade: a 2 bedroom casita by the main pool that was spacious and luxurious. The only inconvenience is that the gate to the pool is only open from 10-6, then you have to wall all around or call the shuttle.They are getting better with platinum upgrades.
The property is always impressive. The service at front desk was just great. We did have some mishaps but one of the managers graciously took care of them.
The pool area is still great. It needs some TLC and updating, but the lazy river is great and the addition of the flowrider is an immediate attraction for kids of all ages (including myself). It is quite pricey though.
The organize all kinds of activity for children and adults.
A great inconvenience is that they close the main pool at 6:00Pm which is ridiculous. They should absolutely change the policy.
The Agave Spa is good but they really need some contemporary updating. It really does! It can't compete with better spas in town.
Food - you have good options on the property and also close to the resort.
We enjoyed our experience this past August at Nellie Cashman's. We had breakfast every morning, lunch a couple of times and dinner almost every evening. Breakfast is good and plenty. They are missing some items from the past. It looks like cut down a lot, but still, it is a decently good breakfast. Lunch has good food, but nothing outstanding. My favorite was dinner, starting at around 6pm. We preferred outside sitting and enjoyed the Scottish bagpipe player every evening. Just beautiful sound and beautiful views of the Acacia golf course's final hole. Just a perfect location after a long, hot day. Relaxing. Food is good and well presented and the service is most of the time good. Special kudos to Mirel.
As for the golf courses: I played golf with my kids and we had great fun. I cannot grade it 5* because I had golf clinic for my kids that was cancelled and I was never notified. However, you have 3 great golf courses among which I prefer Acacia.
Another convenience is the shuttle to Kierland Commons shopping center with all it has to offer.
Always coming back home away from home.
September 18, 2014
Rated 5 out of 5 by LouiseM Special staff
My husband had a hiking accident on Camel-Back Mt. The people at the Westin..Terri,Jodi,Mike Cherry, and Angela all went out of their way to help me. They worked on extending my stay as I had no place to go. They also made it possible for me to be with my husband by getting a driver ( which they had paid for) to get me to the mountain . I can't begin to thank them for all they did for me. They were so caring,helpful, and showed so much empathy and concern. It was the best Westin(staff) that I have encountered over all these years being a Starwood member.
March 24, 2014
Rated 5 out of 5 by annieT Fantastic Stay
We could not have been happier to stay here. It well went beyond our expectations and we will certainly return here . . . . soon ! We used most of what was offered including all pools at both the villa's and the hotel. both places were fabulous and took very well care of our needs. Can't say enough good about the Villa's !
January 7, 2012
Rated 3 out of 5 by dave Little disappointing
I have stayed here before and the room was very comfortable the location was great. However this time was not cleaned daily like I would have expect..... The coffee maker was not cleaned during my stay and the the Kleenex and toilet paper was not restocked. A little disappointing for such a nice facility
May 6, 2013
Rated 5 out of 5 by Star60160 Prepare for relaxation and pampering..
Our Kierland's experience was perfect in every way, from the exceptional staffing to the beautiful grounds. Our villa was well-equipped and every need fulfilled with a phone call.
Even though the resort was at 100% occupancy, it was still private and personal.
Love our time here!
June 3, 2013
Rated 5 out of 5 by KCC47 This hotel was nice for families.
It is a very nice comfortable hotel and
the staff was very helpful. We really enjoyed the pool and lazy river at the resort.
June 15, 2013
Rated 2 out of 5 by Podgy GREAT RESORT WITH ONE MAJOR FAULT
THE WESTIN KIERLAND VILAS IN SCOTTSDALE can best be described as the ideal resort to visit if you are seeking comfortable, luxurious accommodations well appointed Villas that did not lack any of the amenities of home. Relaxing courtyards with welcoming hammocks and furniture,. Water features that had a spa like atmosphere. Well maintained landscapes and a beautiful golf course. The staff were polite, attentive and appeared to go out of their way to meet and greet the guests.
Plenty of wonderful shopping centres within walking distance and a great choice of restaurants in the resort. The ideal place for a great vacation. Not to mention the free shuttle service.
Our five day, four night stay at the Villas in October 2013, unfortunately was ruined by the occupants in the unit above us, who paced the floor daily from around 7.00 a.m. until we left our unit to get away from incessant noise of people plodding around above us.
Complaints to the front desk gave us no satisfaction, as we were informed that the SALES OFFICE was located above us. All they could do was ask them to quieten down. On the third day of our daily calls to the front desk in regards to the noise a desk clerk informed us that he would get a manager to call us. No such call was ever received by us.
The day before we were to check out we informed a clerk at the registration desk about our complaint and the lack of action by the hotel, she offered to pass on the complaint to the duty manager.
No call was ever made by management to resolve this issue and we checked out disillusioned by the lack of concern by the management of this five star establishment.
Sleeping in on vacation is obviously not an option.
Thanks to a ruined holiday.
December 8, 2013
Rated 4 out of 5 by Steph789 Beautiful Rooms at the Villas
The exterior of the villas is older and the grounds are nice. Did not have a "resort-like" feel at the villas, but the rooms were beautifully decorated and well appointed. Need to go to the accompanied Westin Hotel area for resort, which is part of the resort fee. Felt a little closed-in with the only window being located in the bedroom area.
Overall, nice for a couple trip, business stay or family trip. Never asked how my stay was...and felt my room could have been cleaned a little better upon my arrival as I walked onto a large piece of bubble gum as I entered the front door-how does one not see that if you're cleaning???
August 17, 2013
Rated 4 out of 5 by Rodney47 Nice but...
I had family staying here and we live 20 miles away, so we decided to get a room for the night and stay with them. It was last minute and there were no rooms in main hotel so we got a VILLA. I was told it was the last villa available, cost was nearly $600 for a one bedroom. I have stayed in countless resorts, price seemed rather high for this room which was supposed to be a "deluxe"...and it was certainly nice and it did have a great view. Costs was high for a room I couldn't check into until 4PM and had to be out of by 10AM and had cleaning lady stalking to clean room at 8:30AM so felt a bit rushed to depart. Facilities are beautiful, staff was very friendly and helpful.
April 7, 2014
Rated 5 out of 5 by Luv2TravelToo A Great Stay for Everyone!
As a Kierland owner, we were not disappointed with our recent stay. We had 2-bedroom lockout and 1-bedroom premium size units for my family. Both the accommodations and other amenities were first rate both at the villas and the resort. We also enjoyed the spa and dined at the Deseo Restaurant. Also, recommend guests try the Westin Grill 101 dinner….the chef and crew were great, not to mention the 4-course dinner served from the villas grill for a great value. Finally, loved the convenience of the free shuttle service to the nearby shopping malls and grocery store to shop and eat. Overall, this was a great stay!
April 27, 2014
Rated 5 out of 5 by Tom1963 Great experience with a few bumps
Almost a perfect vacation but two items you should consider for the future. 1) When I made tee times at the resort golf course the price I was quoted by the concierge was not what I was charged at the course (two different times) . No reason for this since both use the same computer. I mentioned this to the concierge after the second time and never heard back. 2) The price of food at the Villas pool was inexplicably high . A burger W/O fries $13 ($17 with fries) Even the Resort facilities give you fries at this price. It seems odd that you are pricing the food at the pool well beyond reasonable levels when everything else about the Villas is truly perfect. As owners at the villas we have enjoyed the facility many times and I expect this to continue. I hope this helps to improve the overall experience guests receive.
September 7, 2014
Rated 5 out of 5 by Kerry2277 Great girls weekend
The Westin Villas exceeded our expectations. The best part was being allowed to check in for our weekend at noon rather than having to wait until 4 p.m. All of our needs were met and we couldn't have been happier. The 10 a.m. checkout is a bit early, but you can stay on property the entire day and you aren't expected to do much cleaning in the Villa before checking out so it's a good trade off. Highly recommend the cabanas at the Villa's relaxation pool What a deal!
August 27, 2013
Rated 5 out of 5 by KBat Extremely Nice Property
Just returned from a stay at the Westin Kierland - Villas, and it was great. The property is clean and extremely well maintained. We were there with another family and had 3 small kids between us. They had a great time at the pools, Kids Club, and having the restaurants and shops of Kierland Commons and Scottsdale Quarter next door was great.
I have little negative to say about this property (fitness center at the Villas is a bit small...decent equipment though). The golf course was beautiful as was the club house and practice facilities. We especially liked the layout of the property as it was easy to walk (or take the hotel shuttle) anywhere that you wanted to go.
I highly recommend.
March 22, 2013
Rated 3 out of 5 by neveragain99 Unhappy...
We came to see what all the hype was and we were greatly disappointed.
First, if you are using starpoints be prepared to have a hold put on your account for the full retail price of the room (even if you are staying for a week). They do not tell you that ahead of time!
When we called to ask why there was such a large hold on our account the person on the phone told us that should not have happened and said he would get it fixed. That never happened so we asked the front desk, they said it was not possible to fix.
The pool area was covered in leaves, sticks, and bird poo. The staff was more concerned with the location of chairs than the mess everywhere.
There is a shuttle that can take you to the other hotel that has the lazy river but be prepared to wait. We waited at least 20 minutes then finally decided to drive ourselves.
Both the villas and the hotel have a party atmosphere. We were considering bringing our children with us next time but after our stay here we will stick to our home resort because it actually feels like "home" and is more relaxing for a family.
June 16, 2012
Rated 2 out of 5 by johnu zero for 3
prior to arrival we asked for 3 things...a quiet room, top floor, early check-in...we rec'd none, we rec'd a room by the kids pool on the second floor and check-in was well past the normal 4pm. As not an "owner" we could not be moved so even with paying a large per night fee we had to stay put. Plus the gardener came by each morning at 9am with his leave blower and ruined each mornings coffee on the deck.
Also after 3 days and after being advised to by the hotel operator to leave a voice mail message we were told the hotel voicemail system had been "down: for a week..we missed several important calls as a result.
The manager tried to make things right and needs to be thanked for trying but the damage had been done.
April 9, 2013
Rated 5 out of 5 by Lady167 Great place to stay for all ages
Pool and entertainment for children
Pool and entertainment for adults
Staff was very attentive to pool guest
September 10, 2014
Rated 5 out of 5 by Discovery2 Comfortable Villa
I stayed in the villas with my 10 year old son. It was enough room for us, the room was comfortable, good decor and up to date. The kitchenette was great! With closeness of the grocery store we bought food kept in fridge, and cooked when needed. The two negatives are the fridge froze some food, so had to throw out, and the bath tub is too wide. There is a marble surround making the step out of the bigger causing potential to fall, especially for kids.
August 13, 2014
Rated 5 out of 5 by WashingtonMom Great Family Atmosphere!
I have an 18 year old and an 8 year old, it can be tough finding a place that is fun and entertaining for both of my children. The Westin Kierlan Villas was fun for the whole family. In addition, it was clean inside and out, the staff was both friendly and helpful, and as always had that wonderful Westin white tea aroma. When I stopped at the front desk requesting an item, it was delivered within minutes. We all had a wonderful time. I can't think of a single thing which needed improvement.
September 10, 2013
Rated 5 out of 5 by Jeffery8 Great Getaway!
Westin Kierland is a great getaway. Great restaurants are within walking distance, great cinemas, great shopping, cooking classes, wine and scotch classes, great pools and staff to wait on you with gourmet food and drinks. This is our 4th time coming here and it only keeps getting better. No need for a car. They shuttle you to the areas nearby.
July 25, 2014
Rated 3 out of 5 by scamhi Kierland Villas issues
When we checked in we were brought to a room that had an odor which my husband thought was from housekeeping. The odor was a moldy/sewer gas smell. I called down to the front dest and was told "there is only one other room available". The room they brought us to was at the furthest edge of the property and was dark. We came back to the front desk and the desk clerk insisted that was the only room. We asked for the manager, and we were able to change to a different room.
February 18, 2014
Rated 5 out of 5 by PM58 Awesome!!!
We really enjoyed our stay at the Westin Kierland Villas. The room was outstanding. It was quiet, clean, and had everything we could ask for or need and the bed and linens were super comfy. The pools were really great and provided a lot fun and relaxation. The entire Westin staff at both the villas and the resort were extremely friendly and willing to go te extra mile without even asking. Thank you for making our mini stay-cation a wonderful experience. We will be back!!!
August 3, 2013
Rated 5 out of 5 by Darlene27 Excellent Staff
This is our 5th time we have stayed at this resort and Staff has always been excellent. I called Robert (management ) for special request to make sure my Niece (who was coming in 3 days later could be put in a room close to us. Robert was able to put my niece and her baby in the connecting room. We were called 1 week in advance for any reservations. I was able to book the spa, golf and cabana's. Jenny was awesome. Resort is always fun and lots to do. First class.
June 30, 2013
Rated 5 out of 5 by deedee77 Home away from home
My adult daughter and I have been to Kierland Villas for several days during the past three summers. I can't say enough good things about this resort. We always hate to leave. We attend the wine tasting on Monday nights, and thoroughly enjoy our evening. The grounds are stunning and the staff are all so attentive and friendly. I look forward to many more trips to this beautiful resort.
June 28, 2014
Rated 4 out of 5 by Brandon88 Very NIce...But??
Our stay at The Westin Kieland Villas was nice. Alex who worked in the pool area was fantastic and kept us supplied with water, etc. Our complaint is from something the resort I'm sure is unaware of. The entryway of our room was flooded one morning while a worker was cleaning the walkway with a hose. A bunch of water entered our room. I cleaned up the mess myself when I discovered the issue because I did not want to wait for someone and risk further damage
June 15, 2013