The Westin Lagunamar Ocean Resort Villas & Spa, Cancun

  • KM. 12.5 Blvd Kukulcan,
  • Zona Hotelera, PO Box 834 Apdo.
  • Канкун,
  • Кинтана-Роо
  • 77500
  • Мексика
  • Карта

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Age Requirement Policy

Guests must be 18 years of age or older to reserve and check into a room.

Rated 4,2 out of 5 by 182 reviewers.
Rated 5 out of 5 by So glad I accepted your offer I booked my four night, 5 day stay after receiving an exclusive offer online from Westin. I am so glad I accepted, because this is one of the best hotel stays I've had. The room was excellent, service was excellent, everyone made me feel welcome, and I would like to say that the people who sold me the package by phone were just as professional and helpful as the people I met in person. It was a great introduction to Cancun and to Mexico. The hospitality was great, the transportation to and from the airport and information on tours was really wonderful. So glad I went. 12 Апрель 2014 г.
Rated 5 out of 5 by Great staff and facilities Mike Styba here. Reservation from 3/27 - 4/6 at the Cancun Lagunamar. We again enjoyed our time at the Lagunamar over the past 11 days. The facilities are great and you are keeping the property in great shape. Thanks you that. It's as nice today as when we first purchased 5 years ago. There were a few people who realy made our stay special this year: Eduardo Casanova: He takes great care of all the people at the pool; he's very (sincerely) friendly and goes above and beyond to serve his guests. He is one of the reasons we love it there. Roberto: Also a pool concierge: Roberto is friendly; he greeted me daily, asked me what he could do for me and shared some time with me when I was alone at the pool....he makes me feel like a friend. Henry, our regular server in the breakfast buffet area. Henry is a wonderful guy. I was on crutches this year and Henry prepared a plate of papaya and grapefruit garnished with coconut and almond slivers (just the way I like it) everyday, without being asked! He remembered our names (there were 4 of us, plus a baby) and he took very good care of us. He is a delight and we looked forward to seeing him every morning at the buffet. Lucio - our concierge: Lucio's enthusiasm, knowledge of the area and recommendations for fine dining are spot on! He's fun and he's really good! Thanks for the great staff you have. We'll be back in 2015! 7 Апрель 2014 г.
Rated 5 out of 5 by Exceeded Expectations Westin Lagunamar definitely exceeded our expectations! The facility is well maintained and staff throughout the resort were very friendly and made us feel very welcome. Our personal concierge Maggie Salazar was exceptional and made us feel so welcome. The concierge makes it so easy to book tours and activities at discount rates and be sure to book dining reservations through them. We booked two dinner reservations and received a free round of drinks for everyone in our party at both restaurants!! We also booked airport shuttle through the hotel front desk and it was reliable and efficient. The resort pool is absolutely beautiful with the largest infinity pool I have seen. The stretch of beach along the hotel zone was beautiful and very clean. Can't wait to return to this destination. Our whole family had an incredible vacation thanks to Maggie and all of the many hardworking hotel staff. Highly recommend. 31 Март 2014 г.
Rated 5 out of 5 by Never Disappointed and Well Worth the Visit We've been to this resort nearly ten times now. There's something for everyone here - families, couples or singles. The rooms are clean, the pools are the best we've ever seen. The infinity pool looks out to the ocean. The staff are super friendly. Carlos (one of the concierge), Rene (of the Fun Team), and Freddy the restaurant manager are all so great every time we come here. We will be back again soon. 28 Март 2014 г.
Rated 5 out of 5 by WOW, the Best of the Best! I expect a lot from Westin properties, and the Westin Laguna Del Mar is simply amazing. The resort is large, with large beautiful clean pools and landscape, clean, comfortable large rooms, excellent food with very little wait for a table even during busy times. But best of all, is the staff. The staff is so friendly, helpful, professional, knowledgable,extremely well trained. I felt like a VIP my entire stay. 17 Март 2014 г.
Rated 5 out of 5 by Looking forward to retuning often We enjoyed an extended stay from 3/2-3/15 using two reservations, the first for a studio and the second for a one bedroom villa. It was our first time staying here even though we bought SPG vacation ownership for this property 6 years ago, sight unseen. We never regretted that decision as any 5 star owner and/or platinum guest knows the overall value for hotels, travel and special events. Here are some tips: 1. We treated ourselves to private pick up service at the airport through the hotel concierge. It was well worth it and the price was better than the other services found on the CUN website. You can always take a taxi back to the airport from the resort. 2. It is true that you should not arrive before noon and expect your room to be ready. Yet, the front desk staff are very professional and understanding. Omar took terrific care of our needs, especially the transfer from one room to the next with our two reservations. 3. The entire concierge staff is superb and we were fortunate to have Ailne guide us through some great suggestions during our stay. We also really enjoyed meeting Fernando at an SVN presentation who gave us some good tips on future Starwood plans for owners. 4. This property also has a unique owners lounge for SPG platinum and SVN owners available during Monday through Friday. It is a great place for a cup of excellent Mexican coffee and to meet other owners to share stories. We want to thank Michelle, the concierge at the owners lounge, for being so kind and helpful with restaurant suggestions and for splendid conversation. 5. The resort is in a perfect location with an upscale mall across the street and a convenient bus stop for those who want to go food shopping to fill up the refrigerator or to use the grills on the property. Taxi service is also readily available. You really don't need a car. 6. Do schedule a spa treatment if you have time. The service is outstanding and the therapists are quite good. Thank you Carlos for being so helpful and for continuing to check up on the treatment. 7. We really enjoyed Duna, the Sports Bar, especially pre-March Madness. The other restaurants on site were also very good. While we read earlier reviews about poor internet quality, that does not seem to be the case now as we had no trouble. And yes, there are some inconsiderate guests who grab up lounge chairs early especially by the pool. Unfortunately, this seems to happen at many resorts. We chose to use the lounge chairs on the beach and then would just walk up to the pool areas to use the pool or the jacuzzi. The views of the water and the perfect white sand are better there anyway. Finally, thanks to the entire management team of this property and to the many other wonderful staff members who truly went out of their way to make our vacation so special. Juan the lifeguard would like to remind us we are in paradise at Lagunamar, and we certainly look forward to planning our next trip to Cancun and returning to our home resort soon. 15 Март 2014 г.
Rated 5 out of 5 by A wonderful family vacation From the moment we arrived, we knew we would have a great time. As soon as you walk in the hotel, you see the multiple arrays of blues (the fantastic infinity pool, the ocean and the clear blue sky) which sets off the vacation with a bang. The rooms are large by any standards and very well maintained. Overall, the hotel is impeccable and the staff is always ready to help you. Highly recommend this hotel for families. 12 Март 2014 г.
Rated 5 out of 5 by Beautiful Resort, Amazing Staff Our stay at the Westin was amazing. Of course Cancun is spectacular, but the genuine staff at this hotel made our stay the perfect vacation that it was! They are truly happy to see you each day, call you by name, and meet every need with a smile. The food was always good, the theme nights were very well done and the property and grounds were spotless. I can't say enough nice things about our visit...I wish I could name every staff member by name, but a special thank you to Felipe at the Pool Bar for being so kind. We will be counting the days until we can return. 8 Март 2014 г.