Rated 4 out of 5 by Nyeng Frriendly and responsive staff
Good hotel with very friendly and responsive staff. I commend Ranjit in particular for making my stay comfortable. He was polite, responsive and facilitated my check in and check out. The area for improvement which must be addressed is the hot water in the shower. The water is just warm, and for someone who likes hot water, this is not a good experience. I reported twice, but the problem was never sorted out!
November 21, 2014
Rated 5 out of 5 by halaalgrubber Excellent
Everything about my stay was superb. Gold member, was greeted and recognized upon check in. My room was extremely clean and comfy. Everything was so new that it almost felt like I was the very first guest to stay in this room. The room service was not bad either. Service was fast and friendly. Rabia at the front desk was extremely helpful and courteous. I highly recommend Westin Crystal City and would stay here again without a doubt next time I am in the area.
October 29, 2014
Rated 5 out of 5 by JamieJ14 Great customer service.
Very nice hotel, great convenient loction, great customer service.
September 3, 2014
Rated 4 out of 5 by PamFrank Will definitely return!
Our room was very nice, clean, and comfy. The bathroom was perfect and the bed was very comfortable. The staff was pleasant and respectful, and Lydia, the consierge, was extremely kind, patient (this was our first time in the DC area) and very helpful. We will definitely consider this hotel first when booking a return trip. We did not dine at the hotel, but the coffee was great!
October 19, 2014
Rated 5 out of 5 by Anita33 Great Customer Service
Lydia at the Westin Crystal City, VA Concierge Desk on 9/19 at 5:30 PM was so very helpful. She was so kind, gave us recommendations about where to eat and even made the reservation for VIP status and a free appetizer at McCormick and Schmidts! the next day she recognized me and remembered my name and asked how the dinner was. You are very lucky to have such a wonderful, customer focused employee such as Lydia. Please make sure that you let her know that I wrote this compliment.
September 13, 2014
Rated 5 out of 5 by Chin nice hotel
Staff are very nice and friendly with smiles; they are proactively ask you if you need anything when the staff see you walk closely to the front desk or the concierge desk. They make me feel warm and valuabe guest.
keep up the good work!!!
October 3, 2014
Rated 5 out of 5 by Lindaaaaaa Brand New!
This recently opened Westin (2 weeks ago!) was a pleasure to stay at! Everything was clean and new and sparkling. The staff was very gracious and made sure things were working well. It's location is great if you land at Reagan National (DCA); it's only 5 minutes away. Metro stop is across the street, Breakfast was excellent and efficient. We'll be back!
September 7, 2014
Rated 4 out of 5 by AlicesDad A nice hotel in a great location
The hotel was in a great location, and it appears that they had just renovated the lobby. Overall, it was a very good experience, and I'd stay there again.
September 5, 2014