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1 chambre 1 chambres , 1 adulte 1 adultes , 1 enfant 0 enfants
Rated 4.4 out of 5 by 239 reviewers.
Rated 5 out of 5 by One of the best hotels The best stay during our honeymoon trip. Walking distance to all tourist spots, shopping area etc. Very attentive staff in every aspects. They will try their very best to fulfill your requests. Basically, one of the best hotels and you won't regret to stay here if you are visiting Madrid. January 20, 2016
Rated 5 out of 5 by Westin palace madrid Staff was friendly. We had a junior suite that was larger and nicer then expected. The hotel food was outstanding. The hotel was near the Prado museum and many other attractions and many restaurants. An exceptional experience. December 27, 2015
Rated 5 out of 5 by Historic, Amazing Hotel in the heart of Madrid! We stayed at the Westin Palace Madrid hotel twice in the last few weeks. After the 1st visit, I was ready to give it 4 stars (4.5 if i could), but the last visit really pushed things over the top. First of all, they really make you feel welcome at this hotel, and it was a pleasure after the 8 hour flight to get there, and the 30 minute car ride from the airport. The property itself is centrally located, close to all of the attractions of Madrid - we were able to walk pretty much everywhere which is one of my favorite things about visiting a big city - no need for a car, and only need a taxi if you're feeling lazy! The hotel is over 100 years old, but looks to have gone through some recent renovations that really spruced up the interior - the rooms that we had were very nice, and clearly had been upgraded - everything looked very new. Being a Starwood Platinum member is very much rewarded here - I was able to upgrade to a suite (my 2nd stay), which was amazing - very big, luxurious and very much 5 star worthy. We ordered room service a bunch of times, and utilized the concierge frequently - both were very responsive, and got it right the first time. I worked with the concierge to arrange our travel to and from the airport which made our travel a breeze - awesome experience, they made my 1st trip to Europe very memorable. Anyway, I would HIGHLY recommend the Palace Hotel - also if you're referring to the hotel to locals, no one knows it as a Westin, just call it the Palace! It may be the only Starwood hotel in the main part of Madrid, but with this hotel you don't need any others! December 10, 2015
Rated 5 out of 5 by Wonderful This is a fabulous hotel. I stay every year. It is my home away from home in Madrid. Excellent location. November 21, 2015
Rated 5 out of 5 by Great beauty Is like coming home,Oscars greeting at the front door is the beginning. check in a short process,and on to say hello to Oscar o' Alejandro in the concierge desk,and on to the room and the services from the staff. Does not get any better than this November 2, 2015
Rated 5 out of 5 by Elegance, updated The Palace is an icon in Madrid with comfort and service that is unmatched in many other hotels. Its location is ideal for touring, eating, and walking around. The staff is highly responsive and gracious: Omar at the Front Desk was full of personality and had a smile at all times. Aitor at the Concierge Desk was accommodating to all our needs. The updates to the hotel fit well with its character. The Bar is "old school" and redolent of a library; loved a night-cap there before bed. A great stay, overall. October 24, 2015
Rated 5 out of 5 by Outstanding Perfect for business or holidays, really near to the main train station, just 4 minutes in taxi. You can walk from the hotel to Puerta de Alcala (10min) to the Plaza del Sol (10min) or Callao (20min) but you can walk around for nice breakfast or restaurants between the plazas. Outside the building there is a Starbucks for express coffee or bottle of water. Really helpfull Staff. October 21, 2015
Rated 5 out of 5 by Hotel Staff all highly trained and efficient Very brief 2 night stay. Check in staff extremely welcoming and concierge desk incredibly efficient. Room extremely comfortable with all amenities. Delicious breakfast in a beautiful dining room and staff were delightfully happy. September 22, 2015
Rated 4 out of 5 by Perfect Location in a Beautiful and Historic Hotel We stayed here on two different occasions in a two week period in July/August. Our opinion of the hotel didn't change from one stay to the other. Would have given 5 stars except for a few misses. This is a very beautiful hotel and the staff is generally very good. We got a nice room, but not a significant upgrade on our first stay (hotel nearly fully booked), and did receive an upgrade to a suite (using our own suite upgrades) on our second stay. The hotel is very busy with tours coming in frequently. The location is fabulous, so good that on that basis alone, I can recommend it. It is within walking distance of all important museums, plazas, gardens and even the main railway station. The breakfast buffet under the rotunda is really wonderful - especially as a Platinum perk! The misses I mentioned involve the bar and the concierge team. The bar is iconic - a beautiful environment. Unfortunately, on both stays, the service was not good: the first time the wrong drinks were delivered, and the second time we had to wait a very long time before anyone even recognized we were there (and the bar was not crowded). We were just on the point of leaving when someone came to take our order. The other "miss" involved the concierge team. There are two windows with concierge present at one or both most of the time. They are usually busy, so a wait is generally necessary. On no occasion was there eye contact or any attempt to acknowledge our presence until we were actually looking into the face of one of them. We did not get the feeling that they actually wanted to help - they answered questions only because it was their job - and unfortunately, gave incorrect information about the opening time of one place (even though we specifically asked for a confirmation of the time we thought was correct). This caused us to walk quite a distance in the heat to no avail. We still will gladly stay here again despite these issues, and would definitely recommend it to others. September 16, 2015
Rated 5 out of 5 by Truly A Palace! What a beautiful, palatial hotel! From the start, the reception staff made us feel welcome. Our spacious room had very comfortable beds (truly heavenly), a premium view on the Neptune Fountain and a wonderful bathroom. The breakfast buffet, served by a first class staff under the magnificent stained glass dome, left nothing to be desired. The hotel location was perfect, in a very safe area near the Parliament, with easy walking distance to the Prado Museum, the Thyssen Museum, and the Royal Botanical Garden. ALL staff members were professional and could not have been more effective in meeting our needs. Gracias a todos! We highly recommend this full-service hotel and would definitely stay here again. August 26, 2015
Rated 5 out of 5 by Excellent customer service The entire staff was excellent, the bellmen, front desk, room service and especially the concierge team with Aitor and Alejandro. Everyone went beyond all expectations. I would recommend this hotel to anyone. August 20, 2015
Rated 5 out of 5 by Family weekend in Madrid - perfect! Our family stayed here three nights in between a week in Ibiza and a week in London in August 2015. What a great hotel. Starwood recognition was at the top. I was paying for two rooms on points. They upgraded us to one executive suite with an adjoining single room - so basically a two bedroom, three bath, living room for all of us. Was so nice to come back to each day. Breakfast was also included which was an amazing buffet in an great area. The service and hotel are both five star quality. Location is also very nice. Short walk to the park and museums and just a short walk to plaza Santa Ana (our favorite) and plaza mayor. I highly recommend this hotel to anyone staying in Madrid. August 12, 2015
Rated 2 out of 5 by GREAT Asian restaurant with great service We finally got our room after 5.00 pm, Reservation were made about 6 months prior, The check in clerk can care less about us been there since 10.00 am. Gold status does not mean anything to this hotel . The hotel manager needs to take SERVICE and CUSTOMER SERVICE lessons from the Asian restaurant management. August 12, 2015
Rated 5 out of 5 by Madrid Vacation Great hotel in Prado district with excellent concierge services and palace-like décor. Would definitely consider staying again. August 5, 2015
Rated 5 out of 5 by Amazing stay in iconic historical Madrid hotel! We love love this hotel! It is a historical hotel in wonderful location (one of the best in Madrid) Checkin was a breeze. . . .although late at night we had to bring our luggage up the stairs at entrance. .. . Room: We were upgraded to a nice room with city view of the Neptune fountain... . it was a nice room. Even though we faced the street the rooms must be sound proof or something as we didnt hear much noise ..... Amenities: The non-descript facade reveals the beauty inside. .. . the foyer of a grande dame with large beautiful tapesteries adorning the large spacious public spaces. My wife and I loved their color scheme as the careful juxtaposition of lavender with the modern and classic furniture gives a smoothing and regal appearance to the place Service: Great service especially at breakfast and at bar .. . . .the breakfast is amazing! Pros: -Central location near Parque del Retiro and prado museums etc and near central tapas and bars etc -Exquisite luxurious classical and modern sleek public spaces -Friendly helpful staff -Amazing delicious breakfast (SPG amenity) Cons: -Painfully slow elevators. . . .there are some elevators in back to right which most people do not use -multiple stairs near entrance and from lobby to main public areas. . . dont know if handicap accessible but would make a difference if you needed to get around. . . . Everything was just amazing and wonderful for our visit! and would definitely return and would HIGHLY recommend with no reservations! Room Tip: Get room looking to Neptune fountain . . .the rooms are quiet even facing street July 27, 2015
Rated 4 out of 5 by Great location The Westin Place is in a great location. The staff was lovely and we enjoyed our stay. We will stay there again when we return to Madrid. July 26, 2015
Rated 5 out of 5 by Amazing! Thoroughly enjoyed our stay. Excellent hotel, facilities and service. Would definitely recommend. July 18, 2015
Rated 5 out of 5 by The best experience ever ( so far…) It was my first visit to Madrid. I knew that I can experience a level I usually see while staying at different Westin hotels but this one… It was simply excellent!. The first experience, just after the arrival- at the front desk, I was helped by Mr. Jorge Garcia, who was as professional and helpful as one can only dream of ( truly, a big thank you!!! ) and then I witnessed a staff person after person who had a real joy and pride in their work. Everything about this hotel- the room, restaurant ( another example of a excellency in service ), room service, gentlemen at the hotel entrance- I do not want to miss anybody-was just beautiful. As you can imagine, because of staying there, my whole memory of my first ever week in Madrid is all but wonderful. I thank you as much as I can, for everything that I experienced there and cannot wait to be back! July 7, 2015
Rated 5 out of 5 by Am I Dreaming From the moment we stepped in through the front doors we were mesmerized. Such a beautiful hotel.. The staff was dressed impeccable. The staff was very polite and helpful. We were greeted by a very helpful front desk young man. He expelained to us the hotel facilites and our perks as a Gold member. We were then told we had been upgrdaed and when we walked into our room we were mesmerized. So comfortable, so roomy. It was like we were royalty. This hotel is a dream. The name is very appropriate. The Westin Palace. I love it. July 2, 2015
Rated 5 out of 5 by Very busy in June so just relax and be calm waiting your turn This is a very popular place. It is elegant, great location for eating at local tapas bars and delicious restaurants, running in Park, shopping and sightseeing. Madrid is very safe. Nice gym, but air conditioning not terrific and windows do open to let in the breeze. One of best breakfasts in the Starwood chain, and dining room is absolutely gorgeous. Fun bar where great cocktails are served. Was there during James Bond promo and "shaken...not stirred" Bond martini was awesome and fun to drink. Had a few complaints, and management was easily accessible and helpful to resolve problems. Definitely would choose it again. Concierges are very good at giving advice on activities and restaurants. Sell stamps at concierge desk. I always bring a yellow felt tip pen to help mark maps so we understand directions easier. June 20, 2015
Rated 5 out of 5 by Excellent Hotel The Westin Palace Madrid is an excellent hotel that gives you a feeling of being thrown back in time to a classic, old hotel that has all of the expected amenities in a fine hotel in 2015. There are many areas that could compliment but I will mention only a few. The service at check in, housekeeping, and the concierge is outstanding. I would also highly recommend the breakfast buffet if you like a large breakfast to start your day. The location is great for the Prado and Retiro Park and is in the "newer" part of the city. You only need to walk a few blocks west of the hotel to many plazas and old streets that give you a great feel of "old" Madrid. I would gladly stay at the Westin Palace Madrid again and also highly recommend it to others. June 20, 2015
Rated 5 out of 5 by Lovely stay A great hotel for its services and location. All the staff were helpful. Jennifer at the reception handled both our check in and check out with minimal fuss. Thank you for a great stay in Madrid. Hopefully we will be back again soon. June 1, 2015
Rated 4 out of 5 by Weston Palace stay May 17-22 Great location! Concierge and front desk very helpful with info! Skip the lounge as service is nonexistent. Rooms comfortable but bed was soft. Great tapas bars 5 minutes away. May 23, 2015
Rated 5 out of 5 by We were more than delighted... Upon arrival from a long combination of overseas flights, the warmth and sincerity of our welcome made us instantly feel like that we were among friends, a feeling that lasted throughout our stay. April 26, 2015
Rated 5 out of 5 by Excelent Stay we spend two nights for our honeymoon! The check in was fast, helpfully, the room nice and comfortable, the concierge very helpful, overall experience 10! April 22, 2015
Rated 5 out of 5 by 5 star service at the Westin, Madrid The hotel is beautiful - lots of old world charm - original tapestries, stained glass rotunda for breakfast room, charming library style bar for cocktails and the location is perfect you can walk across the street to The Prado just pass the gorgeous fountain first. The bed and pillows were very comfortable and the service was definitely 5 star. I got a free pot of tea delivered to my room every day! Nice touch. Also concierge was extremely helpful. I highly recommend this hotel. April 19, 2015
Rated 5 out of 5 by Grand luxury hotel This is a top luxury hotel. Very ornate marble finishes. Great service. Beatrice in reception was very professional and made us immediately at home. Fantastic location. April 18, 2015
Rated 1 out of 5 by Indifferent My last night in Spain after sixteen other nights in hotel rooms, I wanted this to be special. Our 30th anniv. trip crowned by a stay at the Palace. It turned out to be my worst experience in Spain. No cool air in the room, we had to finally open a window and listen to crowds in the street and the traffic. The manager in the 1912 did all but ask us to leave even though he was aware that we were hotel guest. Indifferent to our stay sums it up. April 14, 2015
Rated 5 out of 5 by Beautiful and comfortable hotel The Westin Palace hotel is part of the history of Madrid, with a lot of celebrities among its guests. And you can understand this great tradition in all the excellent services of this hotel. In the heart of the town, all the main monuments and museums are reachable at a walking distance. We spent here 4 pleasant nights. April 11, 2015
Rated 5 out of 5 by Memorable stay. This is my second time at the "Palace" and impressed like the first time. There's much to say about this hotel. Location, building, service quality, friendliness, etc. It was a wonderful Easter week. From the front desk through housekeeping staff everyone was attentive and efficient. I'm bad to retain names so the only one I remember was Antonio from Front Desk he was the face of our stay and a good start. Thank Westin Palace, I will be back! April 7, 2015
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