Rated 2 out of 5 by Nobueno2013 Not what I expected
For the location, the price, the decor, I expected some much more from the rooms to the unfriendly front desk staff lady that checked me in an whom I would later having dealings with a few times during my stay.
September 17, 2013
Rated 4 out of 5 by stitcher523 Very nice hotel
Nice hotel with food court. Bed was not made well each night. Sheets didn't fit bed, tucked in on left side but not on the right side. Every night sheets pulled out from the side and bottom. Mattress pad lumpy.
December 17, 2012
Rated 4 out of 5 by JPfromthe213 Convenience
Although it is outdated, and the recent renovations leave something to be desired, all that disappears the moment you open your curtains and soak in the view. The location in DTLA (Downtown LA) is a major plus!
May 20, 2013
Rated 3 out of 5 by Mindi SERVICE
Dining was a hastle. Waited a very long time to even get a table. I cleaned off a table to be able to sit. Understaffed and wait time for service was terrible.
Staff seemed as if they did not want to be there.
October 21, 2013
Rated 5 out of 5 by Ben2 Excellent customer service and comfy beds
This hotel is conveniently located in the heart of downtown LA. The front desk agents that I dealt with were very helpful and extremely professional. I will definitely be back to stay at the Bonaventure again.
October 24, 2013
Rated 5 out of 5 by paksrfyogi SRF Convocation
This hotel is perfectly suited for the above event. The dining facilities and the meeting rooms always meet the expectations. The bedrooms are very comfortable, and the hotel staff are very accomadating !!!!!!
August 6, 2012
Rated 5 out of 5 by Goger Room Door problem
The only problem I encountered was that the door to my room did not open easily and jammed so that I had to pull hard to shut it. Felt sorry for the guests in the rooms next to me having to make such a noise
September 12, 2012
Rated 5 out of 5 by Lindy4 Great Hotel
This hotel had the most confortable bed ever. Stayed 4 days and the room was cleaned with excellence, plenty of towels and top rate coffee provided. Just simply enjoyed my stay. Definitely stay there again.
September 7, 2012
Rated 4 out of 5 by Under23 This hotel really has great features
I was overall very satisfied with my stay in the hotel. My only complaint would be that I had to login everytime to the WiFi connection. It was a little annoying. Other than that it was a great experience!
September 4, 2012
Rated 4 out of 5 by Teacher123abc convention
This is the forth time I have stayed at this Hotel and it is consistantly good. The convention staff is excellent. The quality of food is fantastic and the wait staff was friendly, dilegent and respectful.
January 28, 2013
Rated 5 out of 5 by Wren63 Awesome experience!
This hotel is exceptional in every way. It is gorgeous in its architectural structure and design! The room was beautifully appointed. The staff was kind, considerate, and helpful.
June 28, 2014
Rated 5 out of 5 by chr27 Love this hotel
Every time I come here, the staff are SOOO friendly and go out of their way to make sure that I am comfortable. The room is immaculate, the food delicious, and the proximity to local amenities perfect.
June 3, 2013
Rated 5 out of 5 by jparedesve27 Great Facilities and Satff
I have been travelling to LA since Sept. 2011 and I found in Westin Bonavenure a second home. The people working there will provide you all the answers and will facilitate all your needs.
December 16, 2012
Rated 5 out of 5 by DowntownLAbusinessman The place to stay in downtown LA
Beautiful, wonderful and modern property with very spacious and comfortable rooms at an excellent central downtown LA location. I've stayed at them all around here, and this one is the gold standard.
March 6, 2013
Rated 5 out of 5 by Manju Hotel has great features
The location was great! For the size of the hotel I was really impress with the timing of their elevators, it was quick and there was alot of people on the weekend we were there. Service was great...
September 21, 2012
Rated 5 out of 5 by alcpharmd Great place
Very clean and fresh feeling in the hotel, in all places. The shops and restaurants in the hotel make for a very nice stay. The meeting rooms were all adequate. Just a very enjoyable stay. Thanks.
October 15, 2013
Rated 4 out of 5 by DJoy Loved the bathroom!
Overall my experience was good. However, we had to call for hand soap and the beds are small...comfortable, but small (short). The staff was great all around..front desk, restaurant, housekeeping.
February 19, 2013
Rated 1 out of 5 by Eileen84 The staff needs improvement
The staff at the Bonaventure was very rude to my friend and I. I did not appreciate the level of service I received from them as a Starwood Preferred Guest. I will not return to this hotel again.
August 10, 2012
Rated 5 out of 5 by sukie had a great time
great food, nice rooms, great staff.
Lots of food to choose from, really nice.
Excellent arrangements for meetings.
walked more than probably should have going around, but the layout was great.
September 5, 2012
Rated 5 out of 5 by pinkie Great Hotel
This is the best Westin I have visited. The rooms were crafted by designers who know what it is actually like to be a hotel guest. This is rare in my experience. An excellent hotel in every way
April 1, 2013
Rated 4 out of 5 by ABAR classic hotel
stayed here to watch clippers, among the better hotels downtown. nice rooms but feeling its age.
hotel parking costs a bomb, plenty of outside parking closely.
July 12, 2014
Rated 5 out of 5 by Karl25 Living up to Expectations
Wonderful welcoming staff starting with the valet parking attendants, room registration person and outstanding helpful staff at the breakfast restaurant who made dinning a relaxing experience.
September 12, 2012
Rated 5 out of 5 Amazing
Hotel room and accommodations were amazing. However, there was a cigarette burn in one of the comforters. Seeing as how I stayed in a non-smoking room, I didn't think that it was appropriate.
May 12, 2013
Rated 5 out of 5 by Calypso1324 Great Stay
Very friendly and helpful staff. LA prime restaurant was excellent and easy to get to. Room was a good size and well appointed. Foyer and bar area are comfortable to wait and meet people in.
September 30, 2013
Rated 3 out of 5 by Jadedtatoo13 Business stay
The room had several stained towels. I had arranged for a late check out and had to call security on the last day of a four day stay to get my things. The Internet kicked me off continually.
January 28, 2013
Rated 5 out of 5 by lovingcare10 Above and beyond...as usual!
Thanks again to Christine. We got good news when we went to USC for my husband's check-up. You always exceed our expectations. Ricardo at the front desk was especially helpful. Thanks again.
February 8, 2013
Rated 4 out of 5 by MickeyDon Westin Bonaventure rose Bowl Trip
The hotel is very nice, good location to downtown, the facilities is very clean and the staff very helpful. the room is very tight with twin double beds but everything else is very nice.
January 3, 2014
Rated 5 out of 5 by JJG1 Clean and comfortable
My stay was only one night and I didn't use any facilities other than the room itself. The lobby is very nice, check in staff were very nice and the room was clean and quite comfortable.
May 2, 2013
Rated 2 out of 5 by Lp56 Strange hotel
Tv remote didn't work. There was not cream sugar for coffee in room. The hotel was too high price to have things like this missing/not working. The hotel set up is cold -lots of cement.
January 18, 2013
Rated 4 out of 5 by kathyvp Comfortable, elegant hotel
Loved our one-day stay. The bed and pillows were comfortable and the room was nice. We had the brunch in the morning with an ordered omelet. The staff we encountered were very friendly.
January 5, 2013