Rated 3 out of 5 by Lily456 Standards have fallen
I've stayed at this hotel before and it has always been a great experience. This time the room was not as clean as in the past. Hairs were in the bathtub and water spots on the floor. We asked to have the room re-cleaned, left for 5 hours and returned to a room still dirty. This is disappointing since we always considered this as the best hotel in the Times Square area.
August 8, 2013
Rated 3 out of 5 by JollyFish Housekeeping not recommended
Stayed 6 nights last week. My reservation came with complimentary water but it was available for 3 out of 6 nights. Coffee was available 5 of 6 nights. On the 5th night there was not enough shampoo.
Please check with your housekeeping staff. I don't feel that they met the standard of a 4/5-star hotel. I stayed at the W 3 weeks ago and the service there was much better.
April 14, 2013
Rated 5 out of 5 by ann978 Had a great stay at the Westin
I had a really great stay at the Westin times Square two weeks ago. I stay at this hotel frequently and am usually pleased but this stay was really nice. I was in a renovated corner room. The new decor is fresh and very pleasing and the modifications to the bathrooms striking. I also want to mention the excellent service I get from Kevin at the front desk. He is a gem!
April 5, 2013
Rated 5 out of 5 by Donnitas Great location, very comfortable
Very impressed with the Westin Times Square. I had a corner room with excellent views, a very comfortable bed and a lovely bathroom with amazing shower. The location is amazing although we consistently found it difficult to get a taxi, even with the bellman's help. Also bars stop serving at midnight in the immediate Times Square area during the week which we found odd.
May 14, 2012
Rated 5 out of 5 by Vaughn58 Only one annoyance
Noisy street but realize there is not much the hotel can do about it.
July 18, 2014
Rated 5 out of 5 by Rizu Makes Wellness Easy
Getting to the gym is 90% of the battle in staying healthy while on the road. The Westin has all new exercise bikes, treadmills, and ellipticals—with a feature that allow you to tour Paris while working —making it that much easier. The menu also offers a selection of fresh vegetables and fruits late at night (instead of just standard late night fare like hamburgers).
September 20, 2013
Rated 5 out of 5 by Nisha Thanks and suggestion!
I had an excellent stay this week. The hotel is excellent, thank you! My only suggestions are around service, which, if improved would make your hotel superb! 2 specific examples: 1) SOMEONE ELSE'S room service table with dirty dishes hung around my hallway for a whole day. It was disgusting to see left over stale food, and it got worse over the hours that it was lying there. Finally I spoke to a bell boy who I happened to see at the elevator and requested him to please ask for it to be removed. Surely other staff members would have seen it during the day, and they obviously chose to do nothing! 2) Attitude of a front desk clerk when I was asking for a 30-minute extension for check out (which I did not even need eventually!!). She made me feel like this was a huge request and inconvenient for her to set up. 3) No acknowledgement of SPG membership in the hotel - might as well have been a first timer.
Thanks for asking!
October 21, 2012
Rated 3 out of 5 by Robski3 Services and staff A++, Rooms Average
Stayed at this Hotel on business but brought along the family to see NY. The staff was attentive. Lobby and common areas are beautiful and well maintained. The room was very small and outdated. Carpet seams were torn, bathroom ceiling and wall paint was peeling, paint was missing from older metal door frames. For the cost, I was disappointed with the room condition.
October 5, 2013
Rated 4 out of 5 by orcrist Good place for a vacation
The rooms were very comfortable. We enjoyed our stay here. The location is perfect for someone exploring NYC. However, the food on-site is unbelievably expensive; $12 for a bowl of Cheerios!
July 4, 2014
Rated 2 out of 5 by PK28 Depends on the room
Two colleagues and I spent three nights at the hotel last week on business. Their rooms were fine but mine (room 1137) was below average. Besides being small (but it's NY) view views of another building, it was also a double room (I requested a king) and the bathroom has a small metal sink (literally, like those that you see in a prison. Not up to par for a Westin.
March 4, 2013
Rated 5 out of 5 by MitTom4 Fantastic Thanksgiving Stay!
Our family traveled to NYC for a week at Thanksgiving. This hotel is in the perfect location for sightseeing, shopping, food, shows, and transportation. We stayed in a grand deluxe room and it was very spacious by NY standards. The staff was very courteous and helpful. This was my second stay at this location. I will keep coming back.I love this midtown location.
December 2, 2013
Rated 1 out of 5 by Texaswolf50 Very Mixed Experience
I really wish I could give this hotel a stellar review, but since they played such a large roll in ruining our vacation,I just can't. The room was wonderful, the staff was mostly fantastic, but my problem lies with the company and the way they do business. Our credit card was double billed for our room. This caused our card to max out and left us unable to do several of the things we had planned in New York.Hotel management continuously put the blame off on the credit card company and blamed a software error in their system for the charge. All I know is our card was refused at dinner (embarrassing), we had to pull money from savings just to get home, and we were left cash poor for a day and a half. The managers feeble efforts to make this right by comping us our room service bill (a measly $80 ) left a sour taste in my mouth. AS nice as the rooms and the location are, I just could never recommend this hotel to anyone else.
September 28, 2012
Rated 3 out of 5 by toby1234 The people made the hotel
My mother and I headed up to New York City for a mother/daughter weekend full of shopping, broadway shows, dinning and spa services. We chose this hotel because of its location. I have to say that the location is quite perfect, walking distance to all plays, times square, ect. The spa was average, but the personal in the spas were amazing! Before our broadway shows we would go downstairs to the bar and have a glass of wine, the service at the bar was wonderful. One gentleman server in particular, Serge, was such a treat to have waiting on us. The rooms were average, I wish there was more counter space in the bathroom but hey your in New York City. The concierge men were wonderful as well, quite helpful in getting us off the beaten path for smaller but exciting dinners and shops. I guess I was just expecting a little more from the rooms and their maids. To us it was the non management people that made this hotel a pleasure.
August 15, 2012
Rated 5 out of 5 by Laurie68 Feb trip
The staff at this hotel are amazing . Jannell in Service Express who always calls to see if there is anything I need. Jorge the bellman always takes care of making sure I get in and checkout stress free. The front desk staff listen to your needs and offer great solutions of complimentary workout gear, drinks in Bar 10 or a quick bite at Shula's before a meeting.
February 8, 2013
Rated 4 out of 5 by Darcie Comfortable beds, but amenities are lacking
I expected more from a Westin. For the price paid, I did not feel the amenities were a good value. I received no recognition for being a Starwoods Preferred guest, I had to discover the Atrium lounge on my own. I was not informed of it as I was checking in. The front desk staff was very friendly and very helpful when asked for something. They all showed a willingness to help. Housekeeping staff was very nice, but there were streaks and spots all over the glass bathroom door, and visible mold showing on the shower ceiling. I didn't like the fact there is was no microwave or refrigerator in the room, unless you want to pay extra for the fridge. Also there was confusion around the pool. We were told there was no pool, and then someone said later there was a pool but only for preferred guests. You also have to pay extra to use fitness center, and to use internet. For the high price paid, I feel internet should be complimentary.
July 18, 2012
Rated 5 out of 5 by czb531 Enjoyed our stay
Just returned from our one night stay.
Location is great. Walking distance to all major attractions. We loved our suite overlooking the Hudson River. The marble bathroom with separate shower and tub/shower combo were convenient. We would like to thank Vesela at the front desk for all her help. She was very professional and courteous and made our stay memorable.
April 7, 2013
Rated 3 out of 5 by Moondog7878 Nice room with a view...except for broken air conditioner
The room was recently re-modeled as was evident by the saw dust in the dresser drawers. Overall, the room was fine. One (big) exception was the tempermental air conditioner. It was always too hot or too cold. Our solution was to simply turn it off for our entire stay. I stopped by Front Desk and mentioned it...but Front Desk Clerk seemed indifferent.
March 18, 2014
Rated 4 out of 5 by Fielderd Conference at Westin
I stayed at this hotel because of a conference that was being held here. The quality of service for the conference was average with small details overlooked.
The hotel and services were very good. The only complaint is the cost of room service and food prices
$76 for a hamburger, dessert, water and a cold coffee!!
May 18, 2014
Rated 5 out of 5 by skeeter968 Great Place To Stay
We spent 4 nights here again over Thanksgiving and had a wonderful stay.This is our 2nd visit to the Westin in NY and we have recommended it to friends as a great place to stay.Its in a ideal location with everything you could need around you,the rooms are clean & the staff are friendly.The beds are really comfy,we had no problems at all,great value for money.
December 1, 2011
Rated 5 out of 5 by Reema03 An excellent experience
I was there from Oct 26th to Nov 2nd, we had a flight delay that resulted in missing our first night but the treatment and care we had from the front disk staff and I specify Caesar and Terry was outstanding and the treatment and management during hurricane Sandy was excellent and well prepared feeling safe there and I would stay in this hotel again.
November 8, 2012
Rated 3 out of 5 by ARI64 THIS HOTEL HAS EXCELLENT LOCATION
I DONT LIKE THE DOORS OF THE BATHROOM
July 18, 2014
Rated 4 out of 5 by hangingchad Great Location, Decent Value, Lackluster SPG Recognition
Stayed here for one night at the end of a business trip. Was not upgraded and the check-in process did not seem to value my Platinum status. Room was adequate - once again, the location is excellent. Everything was very pricey (valet, minibar, etc) as expected for this part of NYC. Would stay here again, but I will try some of the other SPG properties first.
November 21, 2012
Rated 5 out of 5 by Brock4 Excellence in Guest Services
We had the recent opportunity to send my wife's parents to NYC and the staff and facility of the The Westin New York at Times Square were amazing. It was their 50th Wedding Anniversary and the Hotel's Guest Services Manager went out of her way to ensure every detail was taken care of. I can't thank the hotel enough for exceeding our collective expectations.
November 4, 2012
Rated 4 out of 5 by Mike Great Hotel next to Time Square
Just 1 block away from Time Square. If one wants to enjoy exploring Time Square, Broadway shows or shopping this is the place to stay. Very busy area.
July 6, 2014
Rated 3 out of 5 by huit this hotel has great location
The room was very good and the bed was great. The location is also great.
The friendlyness of the staff needs a lot of improvement. I travel a lot to SoutheastAsia and the staff is great there for the travellers, here they can learn a lot from them.
Here they dont recognise or do somethinmg for SPG members!
Terrible that you have to pay high rate for Wifi.
January 25, 2012
Rated 4 out of 5 by RichT Very Good not Great
The Westin has a great location in Time Square. It's not right on the main drag, but is one block from the major sites. The subway is literally across the Street. The rooms are small but clean. Not much material in between rooms, so you can hear your neighbors next door. The staff was very professional and helpful with suggestions. I would stay here again.
February 18, 2013
Rated 3 out of 5 by DoryM This hotel.....
i have stayed at the Westin Times square many times and i think its time for an overhaul. Hotel looks dated and shabby on the room floors. Rooms aren't cleaned very nicely - just a lick and a promise. Although I love the location, and Westin hotels in general, this is no longer the hotel for me. And not having the spa anymore is a definite disappointment.
November 12, 2013
Rated 4 out of 5 by Kitty12 GREAT location
Lovely hotel, GREAT location. Only problem was we were in a room with another room to the right at the end of the hall, and the people seemed to not know how to open the door! Also, the ice machine was on the wall behind the room, so every time someone got ice, it was a bit loud, but at least that was only a few times a night. LOVE the location, though!!!
October 15, 2013
Rated 3 out of 5 by travelpro100 Just OK
Great location just off time square but the ZERO platinum recognition left a sour taste in my mouth. I opted for the "continental breakfast" option and you are basically directed to what is usually the hotels lobby bar where they have simply laid out some breakfast items and have coffee available. There is no table service and very rarely during our stay could we even find a clean table to sit at. We booked and paid for a one bedroom corner suite which had a great view and layout but ZERO internet connectivity worked reliably in our room (the wired access simply didnt work and the wireless wasn't fast enough to do anything other than send an email). Upon checkout they didn't even ask how my stay was and when I brought up these issues they just said "oh I'll send you a survey by email and you can mention those problems". Needless to say the survey never arrived. In the future there are much better options in this area to consider.
October 3, 2012
Rated 4 out of 5 by Molly62 great hotel
Enjoyed my first stay in NYC in this hotel. We got a great view and room was very comfortable, although beds a bit small. Check in and out was good and staff friendly. Room cleaning a bit inconsistent and one day our beds did not get made. Only three towels left although 4 in the room. Overall an enjoyable stay in this hotel. Very central. Bar expensive.
April 7, 2013