Rated 2 out of 5 by scubawef Not up to Westin standards
We reserved a room on the club level because we enjoy the morning coffee and breakfast, the afternoon snacks and the evening cocktails. It is nice to go some place calm and quiet anytime of the day. The lounge in this hotel is only open in the morning. Not worth the price!
We arrived mid-afternoon and wanted a drink and a snack. The club lounge was closed, the bar was closed and there is not another restaurant. We were told to go out on the street and find something.
We were given a handicapped room which does not accommodate a non-handicapped person. The closet clothes bar is so low my wife couldn't hang her dress and I could not hang my slacks out straight.
We came back late and there was no valet around to take our car. It took 20 minutes to find him.
We asked the valet/doorman to get us a taxi. He made no effort to call one, just waited for one to come by. We could do that ourselves an any street corner.
May 30, 2012
Rated 2 out of 5 by mmbrace Issues with Stay
I usually have an uneventful and pleasant stay at this Westin. this time, there were really disruptive sounds on my floor (pipes or heating pipes that whistles all night) and my fridge was not working. I alerted on the first day and nothing was addressed or communicated back to me at all. I also feel as a GOLD I'm never upgraded or treated any differently than a regular guest.
January 28, 2013
Rated 2 out of 5 by JWS12345 not for business travelers
Noisy. Removed from business centers. No special facilities for business travelers. No platinum benefits. Not the best neighborhood. Staff didn't seem to care that I chose that hotel. Disappointing.
June 14, 2014
Rated 4 out of 5 by Ken81 Great Hotel, Service Needs Improvement
This is a great hotel in a wonderful location. The only problem I had was when I tried to check in at 3pm they told me the room wouldn't be ready until 4pm at the earliest. They told me this was due to a platinum member, like myself, requestng a late check out. This is not a problem except I was promised a 3pm check in time. Now I have to wait an hour before my room is ready.
May 3, 2012
Rated 5 out of 5 by bobandjamie Great Staff and Immaculate rooms
Our stay at the Westin New York was fanastic. The front desk staff was very friendly and efficient. The room was ready for us and it was immaculate!!! We used the concierge staff for entertainment and dining recommendations and they were "spot on" . It was one of the best hotel stays and would not consider any other New york hotel. Thank you for making our stay exceptional!!!
September 6, 2012
Rated 3 out of 5 by bmccarth2 Westin times square
The westin time square is in a great location but this is not a 4 or 5 star hotel. i think SPG rates this as a catergory 6. i have statyed in category 4 hotels that are nicer. the rooms are big for NYC standards but there is no thrills at all. the shower pressure is low, the bathrooms are not luxurious and the rooms are old. the hotel staff is so busy - they need more people
December 15, 2012
Rated 3 out of 5 by Smokey45 Room somewhat disappointing
Stayed five nights during US Open; "upgraded" to 11th floor. Tried to move but no availability. Terrible view which was disappointing. Very cordial and helpful staff, as usual. Location was excellent, although with the great subway system, you can stay anywhere in Manhattan. Will research other Starwood properties next year for the US Open. Love SPG and all it has to offer!
September 3, 2012
Rated 3 out of 5 by John61 SPG Pt number not recognise
Westin Time Square do not have club lounge.
Do not give PT number free breakfast.
Price of room are the same as all other non SPG number
No upgrade to better room.
SPG in this hotel only have the sign but without any real meaning and service or recognition for number
May 29, 2014
Rated 4 out of 5 by NYCfrequentvisitor Staff
The staff needs work, they were rude and the guys storing the luggage asked for a tip. This was when the reservations system was down and they wouldn't let anyone check in and you had to store your luggage and wait for the room at 7pm. Highly inconvenient when you are coming from out of town for work and have a client dinner and want to change your clothes and freshen up!
August 20, 2012
Rated 3 out of 5 by TravelMore60 Nearly very good
Excellent bed and bedding. Sink and surround small and inconvenient and the valve practically broken so you had to run the water for at least 15 minutes to get cold. No minibar- well there appeared to be one but we were not provided a key.no newspaper and what's with "internet in the lobby.? Do you really want a large congregation of people just sitting in your lobby on their phones? iPod Dock clock was set for the wrong time and I could not reset it so just unplugged it( what is the purpose in a clock and alarm that has no " clock" buttons? )We had very good service one night in the bar and the next night the male waiter forgot me twice so I sat without a drink for 1/2 hour! No tables in the restaurant for breakfast so we nearly left. Fortunately the people in front of us left instead.Could be a decent hotel but there's increased competition near Times Square and I think next time I'll stay someplace else. Too many misses for the price even though I like westin as a whole.
May 8, 2014
Rated 3 out of 5 by Lily456 Standards have fallen
I've stayed at this hotel before and it has always been a great experience. This time the room was not as clean as in the past. Hairs were in the bathtub and water spots on the floor. We asked to have the room re-cleaned, left for 5 hours and returned to a room still dirty. This is disappointing since we always considered this as the best hotel in the Times Square area.
August 8, 2013
Rated 3 out of 5 by JollyFish Housekeeping not recommended
Stayed 6 nights last week. My reservation came with complimentary water but it was available for 3 out of 6 nights. Coffee was available 5 of 6 nights. On the 5th night there was not enough shampoo.
Please check with your housekeeping staff. I don't feel that they met the standard of a 4/5-star hotel. I stayed at the W 3 weeks ago and the service there was much better.
April 14, 2013
Rated 5 out of 5 by Donnitas Great location, very comfortable
Very impressed with the Westin Times Square. I had a corner room with excellent views, a very comfortable bed and a lovely bathroom with amazing shower. The location is amazing although we consistently found it difficult to get a taxi, even with the bellman's help. Also bars stop serving at midnight in the immediate Times Square area during the week which we found odd.
May 14, 2012
Rated 5 out of 5 by ann978 Had a great stay at the Westin
I had a really great stay at the Westin times Square two weeks ago. I stay at this hotel frequently and am usually pleased but this stay was really nice. I was in a renovated corner room. The new decor is fresh and very pleasing and the modifications to the bathrooms striking. I also want to mention the excellent service I get from Kevin at the front desk. He is a gem!
April 5, 2013
Rated 5 out of 5 by Mona6 Wonderful
Great service from the minute I walked in!
The extremely nice front desk woman greeted me and offered me late check out, a complimentary drink & gave me a room with an incredible view of nyc.
June 9, 2014
Rated 3 out of 5 by Moondog7878 Nice room with a view...except for broken air conditioner
The room was recently re-modeled as was evident by the saw dust in the dresser drawers. Overall, the room was fine. One (big) exception was the tempermental air conditioner. It was always too hot or too cold. Our solution was to simply turn it off for our entire stay. I stopped by Front Desk and mentioned it...but Front Desk Clerk seemed indifferent.
March 18, 2014
Rated 5 out of 5 by Rizu Makes Wellness Easy
Getting to the gym is 90% of the battle in staying healthy while on the road. The Westin has all new exercise bikes, treadmills, and ellipticals—with a feature that allow you to tour Paris while working —making it that much easier. The menu also offers a selection of fresh vegetables and fruits late at night (instead of just standard late night fare like hamburgers).
September 20, 2013
Rated 5 out of 5 by Nisha Thanks and suggestion!
I had an excellent stay this week. The hotel is excellent, thank you! My only suggestions are around service, which, if improved would make your hotel superb! 2 specific examples: 1) SOMEONE ELSE'S room service table with dirty dishes hung around my hallway for a whole day. It was disgusting to see left over stale food, and it got worse over the hours that it was lying there. Finally I spoke to a bell boy who I happened to see at the elevator and requested him to please ask for it to be removed. Surely other staff members would have seen it during the day, and they obviously chose to do nothing! 2) Attitude of a front desk clerk when I was asking for a 30-minute extension for check out (which I did not even need eventually!!). She made me feel like this was a huge request and inconvenient for her to set up. 3) No acknowledgement of SPG membership in the hotel - might as well have been a first timer.
Thanks for asking!
October 21, 2012
Rated 3 out of 5 by Robski3 Services and staff A++, Rooms Average
Stayed at this Hotel on business but brought along the family to see NY. The staff was attentive. Lobby and common areas are beautiful and well maintained. The room was very small and outdated. Carpet seams were torn, bathroom ceiling and wall paint was peeling, paint was missing from older metal door frames. For the cost, I was disappointed with the room condition.
October 5, 2013
Rated 5 out of 5 by Jennifer2121 Love Staying here!
We stay here every time we go to NYC and it never disappoints. The staff is excellent! Great location.
June 23, 2014
Rated 2 out of 5 by PK28 Depends on the room
Two colleagues and I spent three nights at the hotel last week on business. Their rooms were fine but mine (room 1137) was below average. Besides being small (but it's NY) view views of another building, it was also a double room (I requested a king) and the bathroom has a small metal sink (literally, like those that you see in a prison. Not up to par for a Westin.
March 4, 2013
Rated 5 out of 5 by MitTom4 Fantastic Thanksgiving Stay!
Our family traveled to NYC for a week at Thanksgiving. This hotel is in the perfect location for sightseeing, shopping, food, shows, and transportation. We stayed in a grand deluxe room and it was very spacious by NY standards. The staff was very courteous and helpful. This was my second stay at this location. I will keep coming back.I love this midtown location.
December 2, 2013
Rated 5 out of 5 by Laurie68 Feb trip
The staff at this hotel are amazing . Jannell in Service Express who always calls to see if there is anything I need. Jorge the bellman always takes care of making sure I get in and checkout stress free. The front desk staff listen to your needs and offer great solutions of complimentary workout gear, drinks in Bar 10 or a quick bite at Shula's before a meeting.
February 8, 2013
Rated 3 out of 5 by toby1234 The people made the hotel
My mother and I headed up to New York City for a mother/daughter weekend full of shopping, broadway shows, dinning and spa services. We chose this hotel because of its location. I have to say that the location is quite perfect, walking distance to all plays, times square, ect. The spa was average, but the personal in the spas were amazing! Before our broadway shows we would go downstairs to the bar and have a glass of wine, the service at the bar was wonderful. One gentleman server in particular, Serge, was such a treat to have waiting on us. The rooms were average, I wish there was more counter space in the bathroom but hey your in New York City. The concierge men were wonderful as well, quite helpful in getting us off the beaten path for smaller but exciting dinners and shops. I guess I was just expecting a little more from the rooms and their maids. To us it was the non management people that made this hotel a pleasure.
August 15, 2012
Rated 1 out of 5 by Texaswolf50 Very Mixed Experience
I really wish I could give this hotel a stellar review, but since they played such a large roll in ruining our vacation,I just can't. The room was wonderful, the staff was mostly fantastic, but my problem lies with the company and the way they do business. Our credit card was double billed for our room. This caused our card to max out and left us unable to do several of the things we had planned in New York.Hotel management continuously put the blame off on the credit card company and blamed a software error in their system for the charge. All I know is our card was refused at dinner (embarrassing), we had to pull money from savings just to get home, and we were left cash poor for a day and a half. The managers feeble efforts to make this right by comping us our room service bill (a measly $80 ) left a sour taste in my mouth. AS nice as the rooms and the location are, I just could never recommend this hotel to anyone else.
September 28, 2012
Rated 4 out of 5 by Darcie Comfortable beds, but amenities are lacking
I expected more from a Westin. For the price paid, I did not feel the amenities were a good value. I received no recognition for being a Starwoods Preferred guest, I had to discover the Atrium lounge on my own. I was not informed of it as I was checking in. The front desk staff was very friendly and very helpful when asked for something. They all showed a willingness to help. Housekeeping staff was very nice, but there were streaks and spots all over the glass bathroom door, and visible mold showing on the shower ceiling. I didn't like the fact there is was no microwave or refrigerator in the room, unless you want to pay extra for the fridge. Also there was confusion around the pool. We were told there was no pool, and then someone said later there was a pool but only for preferred guests. You also have to pay extra to use fitness center, and to use internet. For the high price paid, I feel internet should be complimentary.
July 18, 2012
Rated 5 out of 5 by czb531 Enjoyed our stay
Just returned from our one night stay.
Location is great. Walking distance to all major attractions. We loved our suite overlooking the Hudson River. The marble bathroom with separate shower and tub/shower combo were convenient. We would like to thank Vesela at the front desk for all her help. She was very professional and courteous and made our stay memorable.
April 7, 2013
Rated 5 out of 5 by skeeter968 Great Place To Stay
We spent 4 nights here again over Thanksgiving and had a wonderful stay.This is our 2nd visit to the Westin in NY and we have recommended it to friends as a great place to stay.Its in a ideal location with everything you could need around you,the rooms are clean & the staff are friendly.The beds are really comfy,we had no problems at all,great value for money.
December 1, 2011
Rated 5 out of 5 by Reema03 An excellent experience
I was there from Oct 26th to Nov 2nd, we had a flight delay that resulted in missing our first night but the treatment and care we had from the front disk staff and I specify Caesar and Terry was outstanding and the treatment and management during hurricane Sandy was excellent and well prepared feeling safe there and I would stay in this hotel again.
November 8, 2012
Rated 3 out of 5 by CANPMH Old furnishings
Good beds but old and dirty furniture in my room, which was on an SPG preferred floor!
Great location for the theater however.
June 18, 2014