Rated 1 out of 5 by wesbement Not Impressed
Two of the three elevators in the tower I was in did NOT work the entire time I was here. Staff does not understand the concept of "tax exempt" status.
April 11, 2014
Rated 4 out of 5 by MickeyDon Westin Bonaventure rose Bowl Trip
The hotel is very nice, good location to downtown, the facilities is very clean and the staff very helpful. the room is very tight with twin double beds but everything else is very nice.
January 3, 2014
Rated 5 out of 5 by JJG1 Clean and comfortable
My stay was only one night and I didn't use any facilities other than the room itself. The lobby is very nice, check in staff were very nice and the room was clean and quite comfortable.
May 2, 2013
Rated 2 out of 5 by Lp56 Strange hotel
Tv remote didn't work. There was not cream sugar for coffee in room. The hotel was too high price to have things like this missing/not working. The hotel set up is cold -lots of cement.
January 18, 2013
Rated 4 out of 5 by kathyvp Comfortable, elegant hotel
Loved our one-day stay. The bed and pillows were comfortable and the room was nice. We had the brunch in the morning with an ordered omelet. The staff we encountered were very friendly.
January 5, 2013
Rated 5 out of 5 by devotee feedback
When I checked in the phone and the clock were not working - it was fixed immediately.
Later that day the safe failed - response was great and was fixed within the hour. Many thanks!!
August 12, 2013
Rated 5 out of 5 by Lola33 This hotel has the best beds
The Bonaventure has the best beds! I've stayed in great hotels but the Bonaventure's beds are the most comfortable and cozy. I look forward to a great night sleep when I stay with you.
April 4, 2013
Rated 5 out of 5 by QueenG112 The hotel was great and has an exceptional staff!
Just minutes after checking I received a welcome call. The hotel has the best service I have ever experienced. The staff definitely will make you feel like royalty.
March 10, 2014
Rated 4 out of 5 by sjd2013 LA stay Nov. '13
Easy check in. Room was comfortable. TV didn't work well. Satellite signal dropped and TV went to a black screen multiple times in just a short time period. That was a bit annoying.
November 18, 2013
Rated 5 out of 5 by DAVID75 BEAUTIFUL HOTEL
THE WESTIN BONAVENTURE HOTEL IS A BEAUTIFUL HOTEL WITH A FRIENDLY AND VERY HELPFUL STAFF. OUR ROOM WAS PERFECT: GREAT VIEW, SPOTLESS, COMFORTABLE BED AND QUIET - CAN'T ASK FOR MORE.
July 30, 2013
Rated 4 out of 5 by whydoineedanickname Fitness Center is a bit small
Most of the Starwood properties I've stayed at in the last year have really nice fitness centers.
This one was below average. No spin bike, not a lot of room for floor exercises.
June 22, 2013
Rated 4 out of 5 by bavarian llast stay
room is great. staff is great. Layout of hotel , signing, relationship of parking to lobby very confusing and complicated.
April 24, 2014
Rated 5 out of 5 by quinteroj Clean Room
Loved my room, smell great and it was very clean. I only stay for one night but it was nice to walk in my room at 11pm and have it smell good, clean sheets, and comfortable beds.
January 20, 2013
Rated 5 out of 5 by Ashok Always to stay at Westin
Excellent Hotel with very courteous staff. My suite was excellent with all amenities. Love to stay again and again as per my previous stays at various Westin and Sheraton Hotels.
February 18, 2013
Rated 4 out of 5 by George George
I was very frustrated tht I was locked out of my room a few minutes after checkout time passed. It took 20 minutes for security to show up and open my door. Very, very annoying!
January 28, 2013
Rated 5 out of 5 by Eddie Very clean and efficient rooms
The stay was very nice. The staff was friendly and the romm and overall hotel was clean and well appointed.
The bellman who brought up my luggae upon arrival was especially nic.
May 17, 2013
Rated 5 out of 5 by Mardell47 Looking for a restaurant
Unfortunately a lot of the restaurants I wanted to check out were closed.
Got a lot of exercise trying to find eateries and meeting rooms in the multilevel, four tower design.
September 6, 2012
Rated 1 out of 5 by Carlos342 No Hot Water and Nothing done
The entire hotel lost hot water for two days. All that was done was to leave a message on my phone. Unless we complain the hotel did nothing no compensation no points nothing.
October 11, 2013
Rated 5 out of 5 by Lori6 Well maintained hotel
The Bonaventure was a pleasant place to stay. It was clean and the staff was friendly and helpful. We have stayed there twice, and we will definitely stay there in the future.
November 22, 2012
Rated 4 out of 5 by LauraCTA Staff is Incredible
Love, love, love this hotel. Awesome staff. Friendly. Guest orientated. Exceptional service.
Just wish parkng company that contracts with Bonaventure had the same quality. .
October 28, 2013
Rated 4 out of 5 by Nick227 Wi-FI poor connection
Just let you know the Wi-Fi at the Westin Bonaventure is very bad. I know this is a free service but I will prefer to pay to have connection access with a decent performance.
May 20, 2013
Rated 4 out of 5 by klondike Great conference hotel
I noticed on Sunday that the meeting room restrooms were quite smelly, Also a bracket missing from a divider. More frequent cleaning is needed in high traffic areas.
January 27, 2014
Rated 5 out of 5 by Ginger2 Great staff!
Without exception, every single member of your staff that I interacted with exceeded my expectations in terms of helpfulness, courtesy and promptness of response. Good job!
August 7, 2012
Rated 5 out of 5 by Dave15 Great views
The hotel was very clean and the room comfort was great. Loved the views from the rooms, a good location and convenient for walking to local sires and dinner locations.
June 9, 2013
Rated 5 out of 5 by Tyol97 The Service was Excellent!
The staff was as friendly as any hotel in which I have ever stayed. They have just about everything you need inside the hotel. I will stay here in aagin in a heartbeat!
February 11, 2013
Rated 5 out of 5 by Veryhappyhotelguest Customer service was heavenly...
Loved our stay! Every single staff person was most accommodating and pleasant! The hotel can add 'heavenly staff' to their marketing...they were perfect in every way.
August 20, 2013
Rated 5 out of 5 by jenki Great hotel!
This hotel is wonderful. I love the glass elevators that go on the outside of the building. The breakfast was really amazing. Just loved the property and amenities!!
August 28, 2013
Rated 4 out of 5 by AlabamaGirlFDF Excellent Customer Service...
If there was anything wrong or went wrong the Customer Service superceded it all. Great location, great view, great food, and most of all EXCELLENT customer service.
July 24, 2013
Rated 5 out of 5 by Vine Comfort away from home
These are the features I like: comfortable & firm bed, 3 sets of different pillows, stylish toilet, Starbucks coffee maker. Free internet since it was a conference.
April 16, 2013
Rated 5 out of 5 by Acali Fantastic Stay - esp well done for such a large hotel
Large hotel done right. Nothing left to chance. Room exactly as requested. People were great. My god, even the restaurant was top notch. One of my top hotel in L.A.
January 14, 2013