Rated 5 out of 5 by kai579 this hotel has great experiences
like always my family always like to come back because of the experiences we create n its easier with what the hotel offers great pool, beach is always beautiful, lots of food restaurants near by walking distance from whalers village lots of animals for my daughter n kamaaina freindly...
May 12, 2013
Rated 3 out of 5 by Heidi222 Property nice service okay
We checked in as SPG members and told them it was our honeymoon. We were given the option of garden view with king or ocean view with two double beds. We took the double beds. We loved the view but the bed was so small we could not share my husband is very tall. Very unhappy we could not both fit in same bed over night especially on our honeymoon. Regretted the choice of not picking the king bed and minus the view. They did give us a complimentary card for champagne which we did not use.
We were able to check into out room early had to clean the toilet ourselves for there was hair on it from previous guest and it was not hair from a persons head. Very very gross to have to do that.
I called to ask for a wine opener and wine glasses. They said they would sent it up. Wine opener came 15 min later and we got the wine glasses sewerage 45 min later. We had dinner reservations had opened the bottle of wine and could not enjoy it because we had no glasses and had to leave for dinner. Also I called to keep checking on the glasses eventually they stopped answering my call to desk on the 3rd try. I was very polite tipped and did not complain, the call was only to confirm they received my request.
On arrival our attendant was very nice. When we left it too very long for someone to come get our luggage 45 min again aprox.
Check-out we were asked about our stay and when I said it was okay he just ignored the slight hint and checked us out not inquiring further.
The activities desk ppl were very helpful and set us up with a great activity kudos to them.
February 28, 2014
Rated 3 out of 5 by Maui2012 Great pools, rooms need work
The outside of the hotel was excellent with great pools. The rooms were small, need updating and were not as clean as what you should expect from Westin. The breakfast buffet was way overpriced and the food was average...nearly $80 for two people...Eating meals elsewhere is recommended.
August 13, 2012
Rated 4 out of 5 by Raj15 Beautiful Hotel..Exceptional Location!
This hotel is beauitful...when you walk into the lobby you feel as though you are in a tropical paradise. There are pink flamingos, waterfalls, gorgeus koi fish and parrots everywhere. Just beautiful. The pools are wonderful for everyone even family with kids...they have waterslides :)
January 21, 2013
Rated 4 out of 5 by Kapua89 Another Amazing Stay
I stayed for 1 amazing night just to relax and i knew exactly where i wanted to be "Westin Maui", the agents were welcoming and friendly. I was put in beautiful room and it was well appreciated. absolutley be back again... View is amazing, location is perfect, property is beautiful.
August 12, 2013
Rated 3 out of 5 Room Upgrade?
We were extremely disappointed in the guest rooms. The elevator noise was substantial and prevented sleep. We were told at check in that this was an "upgrade" room, and this rom location should be considered a :downgrade due to the noise. Guest should be told of the excessive noise.
April 16, 2013
Rated 4 out of 5 by Echa Great outdoor area
Beautiful pool area, with choice of pools, including adults only pool. Waitstaff and food around pools excellent.
BUT I left my magic focus mirror in the bathroom upon checkout, called next morning and was told that it was not found. Very disappointed this was not followed up
August 23, 2013
Rated 4 out of 5 by Ruben51 A very nice resort
The resort is beautiful, the pools are great and the jacuzzi was a bit small for the size of the pool area ( specially on cooler weather). Fabulous service of staff. The room is a bit aged but has everything you need for a good rest and relaxation. The spa and massage was great.
December 16, 2012
Rated 4 out of 5 by dave682 the was near all i was looking on mauii
easy drive from airport to hotel. an exceptional lobby to enter. great staff to greet you at the start of such a moment. wonderful room and views from lanai. great beach/pool right there. bar/restaurants meets all expectations. Hawaii haven it is.
November 22, 2013
Rated 3 out of 5 by Scopy4 Needs improvement
Pros: The Westin has a nice lobby with a great Hawaiian feel. The beach is great - no rocks, nice place to swim. The pool area is really nice. Unlike other resorts you don't have to claim your place at 6am, there are plenty of lounge chairs. The staff at Ono Grill was very friendly.
Cons: They are understaffed at the check-in/check-out counter, which makes the process quite lengthy. They're also not very friendly. When we asked if they could get someone else they said they didn't have anyone and we'd just have to wait. Our room was dirty. The baseboards had dust and stains and we found candy wrappers underneath the bed. My teenage daughter noticed several bugs coming out of the carpet while she was packing. I found out on our way to the airport and was disgusted. On at least 2 days of our 7 day stay the construction of the Ocean Tower was very loud. I called the front desk and they said they could not move us, basically we just had to deal with it until 5pm when the construction workers completed their day.
April 8, 2013
Rated 5 out of 5 by VancouverBCfamily Just as advertised - you won't go wrong here.!
Pro's: The best location in Maui with great service, amenities, food, pool and beaches. Close to Whaler's village shopping (next door) and excellent shuttle service to town and neighboring resorts. Snorkelling right in front of hotel with great sandy beaches. The Time share tour to their neighboring resort was also well organized and low pressure and a great chance to explore possibly owning a condo in Maui. Cons: The only con (a minor one) is that the room in our luxury beachfront tower unit needs updating - which I understand will happen in the near future after they complete the reno's in the main building as the carpet was showing it's age but is generally o.k. otherwise. I would suggest in the meantime a good thorough cleaning wouldn't hurt as the carpets, doors and nooks and crannies need some "going-over" as they show a few minor paw prints and dust (but not filthy). In all I could not think of a better place to stay in Maui as we visited a few neighboring properties and none could compare overall to this place. It may not be the cheapest place - but as they say - "you get what you pay for"!
January 4, 2014
Rated 5 out of 5 by MASH3121 Great Location
Right next to golfing, ABC store, so many activities to do at the hotel and a wonderful walk path. Great food at all hotels! Amazing luau show! Staff was amazing very helpful! Plus you get a free box of chocolates hello!!!!
December 13, 2013
Rated 4 out of 5 by robin0350 Fantastic Except for the Construction!
The rooms and grounds/pools, were beautiful, location was perfect, and the staff was fantastic...with 2 exceptions. The hotel was under construction so there was noise, workers, less parking, etc. Also 1 waitress at Relish (the restaurant) was pretty rude.
October 31, 2013
Rated 4 out of 5 by evee great honeymoon
our stay at your hotel was amazing. My only complaint was their was no inside laundry facility and if your stay a week or longer you will need to have access to those facilities. The view was amazing along with the pool. Staff was very helpful . definately will be back.
October 21, 2012
Rated 3 out of 5 by Leslie999 Keep it cleaner
The Westin overall was not very clean: the grounds, the rooms, even the dishes at the restaurant. The hotel staff was not very friendly, especially at check-in (I'm a Gold level member). The food was average at best. Definitely not up to the standards of previous years.
December 24, 2012
Rated 4 out of 5 by kevbot Good Stay
I had trouble applying suite night awards to my stay so I called my Platinum Concierge. She called the hotel for me and got me upgraded to a Premier Suite. I had three rooms and she was able to get the other two rooms upgraded to Premium Deluxe Ocean View Rooms. All three rooms were fantastic but the Suite really stood out. We had three balconies, a large living room, a large bedroom, and a fantastic bathroom with separate shower and tub.
I do not recommend the restaurant "Relish" for either breakfast or lunch. Neither meals were anything spectacular and there is much better food available locally. The platinum breakfast vouchers are good for the continental breakfast only and there is a $15 upcharge for the full breakfast. I should mention that the front desk agent was fantastic and agreed, upon my inquiry, to give my other two rooms platinum breakfast vouchers as well. That was much appreciated.
Towel cards are required to get towels from the towel desk and while I believe you are only allowed two, the front desk agent helping me gave me four cards per person including for the other rooms on my reservation with guests that were not platinum. We really appreciated that.
The pool bar had good happy hour specials daily. Don't expect much night life. Things die off in Kaanapali around 9:00-9:30.
February 8, 2014
Rated 3 out of 5 by hotphosoup Great resort facilities but poor room and service.
We arrived late Aug to construction. Load construction. After expressing concern about the level of noise Rebecca from the front placed up right next to it. Bad karma there but I got her to move us to the center of the hotel with less noise. Construction eventually moved to the center but that was on our last day. The rooms are very tight for the double beds. The entertainment center could use a better set up and the fire sprinkler needs to be replaces. We saw a rusted up one in room 431. The bathtub needs a floor mat because it's dangerously slippery when wet. Last but not least, there an annoying flashing fire alarm light so if you are sensitive to light during your sleep, then you'll be in trouble. I didn't really have a choice in where I stayed this time because this was the wedding party hotel. Oh, RELISH Cafe and Bar food sucks! Don't do it. Especially the fish sandwich. Ick! The only 2 redeeming factor was the view from the Ocean Tower and most of the pool. Closure and construction to the pool area too. 2/5 stars
September 3, 2013
Rated 5 out of 5 by Xmounty Luxury - Westin style!
I know many folks are skeptical about reviews but this one is honest and self initiated; this hotel is one of the best we have ever had the pleasure of staying in. From the pillows to the pool, we were truly impressed. Well Westin and SPG!!
Bob+Deb from Canada
April 4, 2013
Rated 4 out of 5 by TheoldScot Hotel is good for activity and relaxation
The hotel/resort has a wonderful pool area with a great beach as well. It is apparently being renovated and the non-renovated rooms are showing their age - both upkeep and features.
The restaurant (Tropica) is better than before, but is not open on Monday or Tuesday.
December 7, 2012
Rated 3 out of 5 by Huss Great beach!
Great location close to lots of everyday needs, and a terrific beach in case the day has nothing on the task list except sun, sand and play. The room was dated with torn carpet and old Westin Standards of shower, desk, TV but none the less was a excellent vacation.
April 24, 2013
Rated 5 out of 5 by MrOtayRanch Great Resort
This hotel is right in front of the best beach in Lahaina, lots of sand..while some of the hotels have do not "beach" the Westin definitely does..great location right next to Whalers Village mall, waitress at the restaurant was very good. I would stay here again.
July 15, 2012
Rated 4 out of 5 by Nathan Staff
You read a lot of reviews about poor staff, for the most part staff was excellent, except for the attendent at the pool slide, he could care less about being there, did not acknowledge a single person going down the slide.
Hotel grounds and rooms are very nice
June 9, 2012
Rated 4 out of 5 by Maddie4 Hotel nicely appointed
Convenient and comfortable. Cleaning staff were wonderful. ATM was not available. No recognition or perk for SPG. Parking staff were just wonderful. Breakfast staff were less than friendly. No option for a request for a mixed fruit plate only one fruit kind..
February 7, 2013
Rated 3 out of 5 by kingbundo I wanted to love this hotel.
From the moment we checked in the attitude of the clerk let us know we were in for a struggle..Cons: unfriendly staff, Substandard house keeping, poor service by the pool and the worst breakfast buffet on the islands.
Pros: Great grounds, Good location
August 20, 2013
Rated 4 out of 5 by AUSTX Great hotel, slow check-in / out
This is a great hotel in an excellent location, next to Whaler's Village. However, the check-in and check-out process is very slow. Try to be patient, but it is clear that they need more front desk staff! The rest of your stay will be well worth the wait.
April 22, 2013
Rated 4 out of 5 by ScootB Great Hotel
One of the best locations for a hotel in Hawaii. On a great beach with a short walk to geat snorkeling. Nice shops and restaurants are next door at Whalers Village. Nice finess center. Great pool but they need to heat it. Some rooms are showing some age.
December 7, 2011
Rated 5 out of 5 by Ronda1184 The hotel stay was wonderful!!
The staff was always friendly, helpful, and professional. The facility was very nice, the food delicious, and the view was AWESOME!!! I will certainly return again. We had a wonderful time and stay. Thanks for such a great experience.
October 31, 2013
Rated 5 out of 5 by Bodina Good choice
The Westin in Maui was easy to check into-the service was great.. the beach and cabana people were excellent in getting beach umbrella and chairs and they recommended the right sunscreen and products. Good stay. The Luau at the Westin was good as well.
July 7, 2013
Rated 2 out of 5 by Grand14 Construction!!
My biggest issue with this hotel is that they are undergoing a major renovation. However, you would never know that until you check in. The pool is awesome, but the staff (particularly one staff member) could not be any ruder than he was.
October 19, 2013
Rated 5 out of 5 by vgriffie Wonderful Resort
We had a wonderful time at this resort. The waterfalls, birds ,fish, flowers, pools with caves etc. make this a true pradise. The staff were all very friendly and welcoming. We will be back. :)
December 10, 2013