Rooms & Rates

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1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 3.9 out of 5 by 839 reviewers.
Rated 4 out of 5 by Wi-fi I just think it's ridiculous to charge for wifi these days. I could have stayed at another hotel but CHOSE this one. Won't happen again only for this reason. February 17, 2013
Rated 1 out of 5 by Service is Horrible I stay at Westin's frequently (this is my third this week). This is my first negative review. The hotel is under construction so it is going through a lot. Having said that, we ordered room service (for pre-made items) in the late evening and it never showed up. I called and was told that it was on its way up after 45 minutes. After 1:15 minutes, I cancelled the order. In the morning, our breakfast was supposed to arrive at 9:00. I called at 9:30 and they said it was 'on its way up'. Given the experience of the night before, I called down a few minutes later and asked for them to radio the server. Apparently the server was NOT on the way. We found out it would be another 15 - 30 minutes. 15 minutes later it was brought up and it was cold. The 'free' internet (my check in amenity) would never let us connect. Even when I tried to pay for it, it kept reconnecting and never showed connected. I feel like the service level is materially different than what I have experienced at other Westins and this there is a lack of even professionalism. Very disappointing. February 16, 2013
Rated 5 out of 5 by Great ambiance Lots of things yo to with restaurants and shopping within hotel grounds. February 12, 2013
Rated 5 out of 5 by Ultimate comfort This hotel is the ultimate in comfort and service. The beds are awesome, room views are great, and the staff is very attentive. Customer service overall is excellent. I will use this hotel every time. February 11, 2013
Rated 4 out of 5 by Recent Stay in KC Hotel was nice with good amenities February 11, 2013
Rated 3 out of 5 by Extra Charges! $9.95 a day for wireless connection, $5 just to work out? Another $16 for parking. Ridiculous for such a classy hotel. These add-ons ruined the experience. February 11, 2013
Rated 5 out of 5 by Great stay Stayed a couple of nights this weekend while in town for a convention. Great, comfortable stay. Enjoyed the entire area, including dining and entertainment. February 11, 2013
Rated 3 out of 5 by simple things is there a reason you guys do not leave a channel guide near the TV really frustrating February 8, 2013
Rated 3 out of 5 by very mixed feelings The room was very nice and the staff was friendly and helpful. However, I had several issues in making my reservation and again when checking out. Billing issues have still not been resolved as promised, four days later. Additionally, there were plumbing issues. February 7, 2013
Rated 2 out of 5 by Not Westin Quality I was not impressed with this hotel or its basic facilities. A small, very crowded bar and the restaurant closes early leaves one only the option of dinner by room service. Charging to use part of the work out facility but not the rest of it? Just overall, not Westin quality. February 2, 2013
Rated 4 out of 5 by A Work In Progress Unfortunately the hotel was under renovation during our visit. However, the staff -- especially the people on the front desk and at the Concierge station -- went the extra mile to provide services as needed. Everyone was friendly and obliging. It will be interesting to see if things are better when the lobby renovation and other construction projects are finished. January 31, 2013
Rated 1 out of 5 by Terrible hotel, not solely because of the renovation. The room was dirty and poorly maintained. The windows were filthy. The staff was not accommodating. January 30, 2013
Rated 5 out of 5 by Shockingly good I read reviews of other guests just before I left on my trip to KC this week. Some of them were horror stories. I was dreading my choice. No need! The rooms were beautiful, the housekeeping immaculate, the staff polite and helpful. I admired the view that I had had on Wednesday and, when I returned on Friday, I was offered (without asking) the same view, with a free room upgrade. Happy camper! January 27, 2013
Rated 4 out of 5 by front desk staff Your front desk staff were all very unfriendly. I felt as though they thought I was not good enough to stay in your hotel January 21, 2013
Rated 4 out of 5 by Nice Rooms I stayed in a regular double bed room. The room was spacious and the large window provided a great view. I loved the beds! They were so comfy. I would say the rooms were above average when compared to other hotels. The rest of the hotel was nice minus the construction. I enjoyed visiting the different shops and restaurants inside. The staff and service was average for hotels. I would warn people to watch for the added fees such as use of the fitness facility. January 21, 2013
Rated 5 out of 5 by Westin Crown Center Beautiful hotel with friendly and efficient staff always ready to help you. Great area with lots to do for adults and children. January 21, 2013
Rated 5 out of 5 by Home Away from Home I have had the good fortune of staying with this hotel since August, 2012. The Staff always makes me feel like I am coming home, they have made me part of their family. I walk in the door and instantly I feel comfortable, safe and welcomed. What more could you ask? January 21, 2013
Rated 2 out of 5 by Very Unhappy We were in Ohio for family funeral and drove from Colorado. On the drive back home we stayed at the Westin. Our corner room was dated, old and furniture, etc., was scuffed. Felt dirty. The smell in room was horrible..chemical cleaning product maybe but I got an instant headache. I asked front desk abut it but they apeared disinterested, no solution. January 14, 2013
Rated 2 out of 5 by SPG Gold status not recognized at check-in & problems with room keys When I checked in I was not welcomed as a Gold SPG member and I did not get my check-in award. I got 2 combining rooms and one of the rooms had some hairs in the bed, which room service did fix immediately. The rooms are nice and I loved the bathroom shower, but they have balconies that are locked! You can't use the balcony, which is a huge disappointment. The next morning after I had breakfast I went back up to my room and the key did not work. It was a big inconvenience. I had to go all the way back to the check-in desk to be harassed about not having my id with me (it was in my room). They had to send security to meet me at the room with my new room keys. While I was waiting on security, the old key finally worked after trying 100 times. The security guard still came and made me show him my id, even though I was already in the room. The staff was disrespectful and I will not be returning to this hotel. January 7, 2013
Rated 2 out of 5 by Surprising stay For a hotel that boasts, I was disappointed. I've stayed in cheaper hotels with better service and amenities than the Westin. Needless to say, I won't be booking another room for my next visit to KC. One positive: I immensely enjoyed the down pillows. January 3, 2013
Rated 2 out of 5 by Not what I expected My fisrt impression with the Westin Hotel was really bad. I'm from Mexico and tha lady at the reception was rude, she couldn't have patience when speaking to us. My english is average and yet she was kinda upset because of it, Our bathroom seemed to be half cleaned at our arrival with the lack of some essential items. The rest of the days we never had new soap or shampoo, they even left the used and empty bottles there. They charge for the internet in the rooms, what is really strange these days, and the "free" internet at the lobby was really slow. My only good impression was our last talk with the lady the day we checked out, she was kind and she did have the patience to follow our conversation. January 3, 2013
Rated 1 out of 5 by Needs improvement on cleaning of room I felt that out of all the Westins i have stayed at this was the only one that did not have high ratings for excellent accomodations January 3, 2013
Rated 5 out of 5 by Anticipating the new renovations This hotel is my go to hotel in KC when needing a weekend away from the suburbs. January 3, 2013
Rated 5 out of 5 by Beautiful Accomodations We loved the location and the rooms themselves. When we made the reservation we were told there was a complementary shuttle from the airport and to look for the one that said Westin on the side. After a long wait and search we discovered there was no such service. That was actually the reason we chose The Westin. Perhaps reservations are handled by a third party unfamiliar with the amenities? We were disappointed and had to pay over $100 we had not budgeted for this trip. January 1, 2013
Rated 4 out of 5 by Not a bad hotel, good location Overall it was nice but there were a bunch of little things we noticed that need improvement. The room and view were great (18th floor)! The bed was horrible and we slept bad every night. Some of the corners in the bathroom looked as if they hadn't been cleaned in awhile and the room could have used some updating. However, they are in the process of renovating the rooms so that may be taken care of. The restaurant's food overall was very good but a bit on the spendy side. The pancakes had the weirdest texture and didn't taste good, the bacon was paper thin and didn't taste good and their granola looked like they just smashed up a granola bar and it wasn't "homemade". However, the breakfast fruit they offered was ripe and tasty. The staff was friendly but one person would tell me one thing and then later another would tell me the exact opposite. Sometimes it seemed that they didn't know what was going on. Once, the concierge sent us to the front desk for information and then the front desk told us to go to the concierge. We found the whole "nickel and dime" thing irritating. Fortunately we were there for over a week and they worked with us on some of those things so I will give them good marks for that. Overall, our stay was good. January 1, 2013
Rated 2 out of 5 by Not as good as past experiences I have always enjoyed staying @ The Westin Crowne Center. I have to say that this last visit, wasn't as I remember all previous stays. What happened to to the hotel ammenities. It would have been nice to know that the hotel was under construction. I have never had an issue w/ loud noisy patrons partying before. I have to say that I slept better in my own home than I did in your hotel, due to partying patrons. Be sure to review check-out bill, make sure that they apply any appropriate discounts. December 31, 2012
Rated 4 out of 5 by Great Value for the Wedding Group Overall, our stay was very good. The Crown Center location was outstanding. Our room had a great view of the Crown Center Christmas tree, ice terrace, and Legoland. The lobby was being renovated, so it was not much to look at. My only complaint would be housekeeping because of several small things: the coffee maker had the previous occupants coffee grounds in it, I found a couple pieces of food on the floor from a previous occupant, they unplugged the TV (which maintenane quickly diagnosed and fixed) during a cleaning, and they accidently turned on my alarm for midnight during one of the cleanings (makes for a rude awakening). December 29, 2012
Rated 2 out of 5 by Avoid staff interaction This is not the level of service I know from Starwood hotels. If you choose to stay, I suggest that all aspects of your stay is carved in stone before arrival so you will not be dissapointed by staff. December 26, 2012
Rated 3 out of 5 by Wknd Stay- Parking I had purchased a "prepaid" package for the weekend. I did not know the parking was included, and when checking in was not told that either... so we chose to park in the mall parking and had to walk back to our room each night.. when I received the invoice - then realized I had already paid for parking.. was disappointed at checki-in not told that. December 26, 2012
Rated 1 out of 5 by Bad experience from start to finish From the moment we pulled up to the front door our experience was nothing short of a hassle and a pain in the neck. The staff was confused and generally overwhelmed from the valets, to reception and never mind the manager of the lobby restaraunt who accused me of trying to scam a free me after I complained about having to wait 25 mins for my family to be seated in their empty establishment. Sub-par hotel at best. Not up to the Westin or Starwood standards I've come to enjoy at other properties. December 26, 2012
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