Rated 4 out of 5 by TDUB137 Front Desk is awesome!!!!
The staff at the front desk was exceptional. I have stayed at over 500 hotels throughout the world and this crew stands out. Thank you for making my time in KC awesome!
July 28, 2013
Rated 5 out of 5 by Dots Great Hotel
Hotel was clean, great location, great food. Only issue was inconsistent and very slow internet in room.
May 9, 2014
Rated 4 out of 5 by Nancy16 Friendly and comfortable
It was a very pleasant stay. Very comfortable bed. Restaurant food was very good. What you would expectt from a Westin. Would have liked free internet for the price we paid.
September 25, 2012
Rated 5 out of 5 by wishbone fantastic place to relax
great place to stay, relaxing, awsom staff, the staff i cant spak enough how good they r,,,,, but they should allow to tall paul to give us that remember hime his signiture
August 3, 2012
Rated 5 out of 5 by SCCj Very Nice and Staff Very Friendly
I found the staff at this hotel to be so friendly and accomodating. Greeted you walking in the hall and used texting to let me know that my room was available for checkin.
November 5, 2012
Rated 3 out of 5 by Lou64 Way too many changes
You can feel changes around the hotel. We have been coming there since the hotel opened and I can truthfully say this time wasn't the same. Preferred the way it use to be.
October 25, 2012
Rated 2 out of 5 by Timmyk40 Will be better after renovation
This hotel is well due for the on going current renovation. We knew about the lobby being done but were not aware the rooms and other public spaces were so worn and tired.
February 18, 2013
Rated 5 out of 5 by designgrl11 The best stay in KC
Whenever I visit KC I always stay at the Westin Crown Center. It's has so many conveniences; shopping, attractions, etc. Plus the rooms are always clean and very relaxing.
March 25, 2013
Rated 5 out of 5 by 1Peanuts Executive Secretary
Everything was fantastic!
June 5, 2014
Rated 5 out of 5 by Steven79 excellent staff
The staff at this hotel was amazing. Lori at the front desk was one of the most accommodating hotel employees I have ever encountered. Would highly recommend this hotel.
November 25, 2013
Rated 5 out of 5 by lauriev0856 Everything Was Great
The entire experience was great. The kids loved the pool!
May 27, 2014
Rated 3 out of 5 by Jenmc25 Helpful
Our stay started off rough - fridge was not working, bathtub drain was plugged, no hair dryer. But we contacted the desk and all issues were resolved promptly. Thank you.
August 31, 2013
Rated 2 out of 5 by SadlyDisappointed42 Sadly Disappointed Sally
Not at all what I was expecting! The pool was closed, and that was not mentioned in my reservations. There were no comps to make up for the pool and no free internet!!!!!
November 17, 2012
Rated 5 out of 5 by DavyBoy Wonderful stay; excellent service
The hotel, its amenities, and its staff exceeded our expectations at every turn. Terrific downtown location and quite accessible, evens given Christmas season traffic.
December 23, 2013
Rated 3 out of 5 by Mike00 Temperature control in room didn't work
I asked them to fix it and set it to 68 degrees. I came back after work and it was set to 65 and the room was 71. That shouldn't happen
April 10, 2014
Rated 5 out of 5 by DBurge30 First Class All The Way
As an SPG Member for the last four years, I am always impressed with the service that I receive no matter which location I stay at. Thanks for making my stay top notch!!
September 11, 2012
Rated 4 out of 5 by Cdehn Pleasant Stay
I was very thankful for the desk clerk that answered my call in the morning. He helped me locate the hotel. It was my first time to KC and after driving around for 15 minutes I needed all the help I could get! At check-in my clerk was very friendly but I noticed some of the other clerks, not so much. A simple smile or acknowledgement is always nice. I was needing information regarding a meeting and I felt almost as a bother. Not impressed. Room service was delivered in the time given and was prepared just as I asked for. For the price, I feel the room should have been cleaner. Every light switch was black and the remote had stuff all over it. Just gross. The bottom of the tub was black. I used a towel to stand on. The shower head was amazing! Had plenty of HOT water. The room never seemed to cool off. The best part of my stay was the attendant as I left the parking garage. She was friendly and very helpful. I didn't get her name. Honestly, I left saying it was just okay but because of her it became an excellent stay. It was refreshing to come in contact with someone who truly cares about their job and their guests!
October 1, 2012
Rated 5 out of 5 by Tony57 This hotel met all of my needs!
Everything was clean and luxurious. The hotel was very accommodating. There was easy access to food, restrooms, meeting rooms etc. a great time was had by all.
February 9, 2014
Rated 5 out of 5 by Bontrager Suited our purposes
Grandchild had heart surgery at Children' s Mercy & we were there for support and child care with his siblings - quite convenient with the shuttle and nearby amenities
August 17, 2013
Rated 5 out of 5 by ragdollcat1 Great location
We went to the Holiday Mart at convention center, good location as there were shuttle buses. The lobby staff was fabulous. The restaurant was good and food excellent.
October 28, 2012
Rated 5 out of 5 by Wizard The size of the rooms were excellent.
The room size is excellent and above that of most other hotels. We were most comfortable without tripping all over everything. Spacious sitting and sleeping areas.
August 22, 2012
Rated 4 out of 5 by SJR22 Classy hotel in KC
This is a classic Westin property with all of the facilities you would expect. Nice staff, great location for the national WW 1 museum and restored Union Station.
September 21, 2013
Rated 5 out of 5 by Erin33 Awesome rooms, great location, and wonderful staff!
We recently stayed at your hotel. Our experience with your hotel was wonderful and we plan to stay again soon! Thanks for helping to make our getaway stress free!
September 12, 2013
Rated 4 out of 5 by Jakrn85 This hotel has great features
I was impressed with the overall look of the hotel. The staff was courteous and housekeeping was good. I liked that the hotel was attached to the shopping mall.
October 14, 2013
Rated 5 out of 5 by Genetics Great Hotel!
Room was clean and spacious. Staff was excellent. Food was great and reasonably priced at the restaurant. Was given a nice room upgrade as an SPG gold member.
January 30, 2012
Rated 5 out of 5 by Buffy43 Always Excellent
Thanksgiving celebration with KC family was very pleasant. The Front desk was exceptionally pleasant and helpful. Specifics should be sent by private email.
December 12, 2012
Rated 5 out of 5 Great stay
Stayed a couple of nights this weekend while in town for a convention. Great, comfortable stay. Enjoyed the entire area, including dining and entertainment.
February 11, 2013
Rated 3 out of 5 by LJ1600 Watch out for add on expenses.
the only free internet is in the lobby- you must pay extra in rooms and the business center is fee based also. Rooms showing age. fitness center a fee, too.
November 19, 2012
Rated 4 out of 5 by Oops Friendly Staff
There were mixed feelings on my visit to Westin KC with none in the middle. Either they were superb or bombs.
First the greeter at the front door and concierge were excellent. Thet were both knowedgeable and friendly. Total 10 for them.
Rooms themselves were nice and clean but wished they offered cable tv like Showtime.
The total misses were Room service and maintenance. Although 24hr service was proudly advertised , when trying to order, we were told that there was no cook and only cold cereal could be served. I had to get dressed and go out on my own just to get a sandwich. Next miss was maintenance. I upgraded my room for the benefit of 2 balconies but only one opened. If it was a safety issue then why was the skinny Juliet balcony the one that was access granted and not the wide safer corner one? I was told it needed the OK from management and would get back to me. They never did in 3 days. When I asked again I was told the Manager was busy. At least let me know before upgrading me for more money for a luxury with no purpose.
It was those 2 things that kept me from being exited and thrilled with your hotel.
October 14, 2013
Rated 3 out of 5 by matt12 Extra Charges!
$9.95 a day for wireless connection, $5 just to work out? Another $16 for parking. Ridiculous for such a classy hotel. These add-ons ruined the experience.
February 11, 2013