Rated 5 out of 5 by GMTx We enjoyed our stay
My wife and I really enjoyed our stay.. Our favorite aspect was ending our day sitting in the rocking chairs having a glass of champagne!
November 8, 2012
Rated 5 out of 5 by app24 Best atmosphere of any hotel ever!
We have stayed at the Moana 8 times and have never had a bad experience. If you enjoy romantic and historic hotels the Moana is for you.
October 7, 2012
Rated 5 out of 5 by kris4 Amazing Hotel
This was our first stay at the Hotel and our experience was unbelievable and we will be booking our future stays at the Moana Surfrider!
December 14, 2012
Rated 5 out of 5 by RCW3 Beautiful & pleasant
We had a lovely time at the Surfrider & we will stay here again. The service was exceptional & the decor & location were just right.
August 11, 2013
Rated 5 out of 5 by WP76 Exceptional staff
We were impressed by the manner in which every member of the staff treated us with such kindness and professionalism.
Mahalo nui loa.
December 22, 2012
Rated 2 out of 5 by Business01 Old hotel
Window was broken which I had to wait over 24hrs to get fixed. Staff refused to move me to another room without paying over $100 more.
January 12, 2013
Rated 5 out of 5 by John213 Great hotel
Great hotel with a great location on Waikiki. Convenient walking distance to shopping and restaurants. Staff is friendly and helpful.
March 6, 2013
Rated 5 out of 5 by sljo888 Venerable Old Lady on Waikiki Beach
My fourth stay here, nearly a week using points, and still in my top three hotels worldwide.
I'm mystified that the Starwood branding people have downgraded it to a Westin given its historic standing - and if you have a wooden frame structure as you do in the original building then do you REALLY want to encourage the footsteps of small children racing around being transmitted though every floor/ceiling?
I love the wind wafting off the sea straight through the classic lobby; one step inside and you've left the traffic of Kalakaua Ave a world away.
My single gripe was the "Resort Charge" - that was on the booking confirmation, but which I initially overlooked - of USD 25/day. It gave me a whole page of goodies, not a single one of which I wanted, or needed as a non-family, SPG Gold For Life member. This issue was resolved after a genial chat with the VERY helpful Duty Manager. If it's good financial value for families who are not Gold/Platinum etc. then let them do the numbers and opt-IN, not force those who don't want it to opt-OUT (if they take the time to question it).
We had a SUPERB dinner at the Verandah, though the breakfast is way over-priced.
January 21, 2013
Rated 5 out of 5 by echo19 Favorite SPG hotel.
Fantastic property located on Waikiki beach. Words cannot describe the experience you get when staying here.
November 12, 2013
Rated 5 out of 5 by Aud11 This hotel is a legendary with class & greatness!
This is a first class hotel. From the professional staff, cleanliness, comfort and convenience of location - it is truly the best!
August 18, 2012
Rated 5 out of 5 by Chuqui The Great Hotel by Waikiki
Our stay was very pleasant. This was the fourth year in a row that we have stayed there and it has become our home away from home.
October 9, 2012
Rated 5 out of 5 by SamAndJanet2012 Always a Nice Experience
No need to leave the hotel. Everything we wanted from this trip was there...the beach and the banyan bar...what more do you need?
October 12, 2012
Rated 3 out of 5 by Stephen53 Great Location
Great Location and Good Staff. Rooms are tired, furnishings and bathroom dated, airconditioning very loud in the Diamond wing.
November 9, 2012
Rated 5 out of 5 by sam37 Staff
We thought that the concierge and transportation staff were especially helpful, making our stay more care free and enjoyable.
April 1, 2013
Rated 1 out of 5 by Jmw2012 Great everything
Can't wait to go back! Love the view, entertainment and staff.
The onsite restaurant was pricy and the meal was disappointing
December 14, 2012
Rated 3 out of 5 by sjm67 Room size, pool service
The room size was small for 4 people.
There was slow service by the pool...asked twice for wait staff and waited an hour.
January 31, 2013
Rated 4 out of 5 by Hounyny It was very good!!
Most of every condition was cool!!
Among other thing, location is the best!!
But, sometimes wifi was not good a little..
February 12, 2013
Rated 5 out of 5 by Cons Lovely court, fun rocking chairs
Beautiful court with large Hawaiian tree and entrance to hotel with front porch with many rocking chairs to relax on.
December 1, 2012
Rated 4 out of 5 by SC2012 Westin HI
Nice hotel. The staff is very friendly. The rooms are very small if in the original tower. Hotel right on the beach.
December 12, 2012
Rated 3 out of 5 by Hola22 Just OK
The decor in my room was a little dated and I felt like I was staying in a chain hotel, overall it's a nice place...
August 5, 2012
Rated 5 out of 5 by Juan7 Elevator needs improvement
Elevator was too slow and too crowded at peak hours. The stairs had no access to the ground floor or to the lobby.
November 14, 2012
Rated 2 out of 5 by GWS1 Not a 5 star experience
Too many little things made the 9 night stay a disappointment. Lei greeting upon arrival only if you ask, however, upon asking the front desk staff they were not too friendly. continuously no face cloths in the room. bathrobe, only one, was not changed once. I let my wife use the single bathrobe. Air conditioning can only be set to high, which is too noisy to sleep with. Our tub drain was plugged upon arrival, fixed the next morning. How could housekeeping not know it was plugged?? The shower head didn't get fixed upon my request.
I received a length lecture on the 1 hour time limit around the pool, however, staff did not enforce their rules. Don't lecture me and then don't enforce. Really.
Beach club staff was excellent, but found its existence by accident.
The public uses the beach and hotel facilities. There are no chairs to sit in the hotel with as they are used by non guests. The hotel does not cater to its our guests, but to the public. Don't expect any more than a non guest would receive.
Our flight was a late departure so we used the hospitality suite. Front desk staff was adamant that we had the room for 45 minutes. Room was not cleaned. Used towels on the floor, hair in the toilet. No soap and no towels. After a call, we received towels and soap (we were told housekeeping was on their break) and quickly had to change and finish up in the 45 minutes. My wife returned the hospitality room key and was told by front desk staff that the room only gets cleaned a couple of times a day and dismissed her concerns.
After numerous times staying at this hotel, we spent time looking at other places to stay next time to Hawaii.
February 24, 2014
Rated 5 out of 5 by Muriata Surfrider is terrific
A very nice and comfortable place to stay. The people who work in this hotel are terrific.
October 16, 2013
Rated 5 out of 5 by Frankie13 Staying at this hotel makes me feel like royalty.
At this hotel we always experience customer service at it's best. Can hardly wait for our next stay.
August 16, 2013
Rated 4 out of 5 by tertrob Great location
Great rooms (old comfy feeling), great location. Beach bar staff not very attentive or openly friendly.
February 20, 2013
Rated 5 out of 5 by Dora3 Fantastic accommodations
Nice family vacation, enjoyed the surroundings and atmosphere. Would highly recommend, great staff.
August 21, 2013
Rated 4 out of 5 by Charles80139964083 Terrible front desk
Very disappointed about the front desk, no body take care when I queued up in the Platinum line when check in, 2 Japanese lady staff were busy in chatting with a lady customer, even not try to have eye contact with me, finally check in when they cleared up the normal check in line. More terrible when check out, it's also a Japanese staff stay in the Platinum counter, when I approve she shown me a board to let me know she is work for Japanese group check in, I said "I am a platinum member" and then point at the Gold/Platinum member STAND, she point me to the normal line but I refused to do so and said" I am a Platinum member so this is my line!" She made no response, just walked away and help some Japanese customers queued up in the normal line(not sure a group or not), finally I stand there for 10 minutes, no one help me and I can only went to the nearest staff and said " I'm rush to the airport, have no time to wait, do you have a drop box for express check out?" The male staff said " OK, leave us your room key and we'll do it for you." It's a very simple case but those staffs serve the Platinum counter/Japanese Group check in really made me mad.(it's a false to put them together)
April 1, 2013
Rated 5 out of 5 by pawpaw1 location and class
First time stay but will be back.LocATION IS EXCELLENT STAFF ARE ALWAYS CHEERFUL AND VERY COURTEOUS
June 17, 2013
Rated 2 out of 5 by WCMC unacceptable experience
As a long time SPG member we always expect to be dealt with in a straightforward and polite manner. Upon check in we were given an upgrade to a partial ocean view. The front desk person made it sound like an awesome deal and that he was doing us a big favor. Upon arriving at the room we soon realized that you have to go outside on the balcony and peer over to see anything. We were also given a room right next to the elevators. The room's AC also failed. We finally had to talk the front desk into allowing us to switch rooms at 11 pm. They were reluctant to do so. I finally spoke with the front desk manager the next morning and she admitted that check in personnel will often 'mis-speak' upon check in to make things sound better than they really are knowing they won't have to deal with the customer once they walk away. This is wholly unacceptable and not what customer service and especially Starwood should stand for. In the end we were comped the $31 resort fee- big deal.... Btw, I understand that this resort is on Waikaki Beach, but $34 for a cheap breakfast buffet and $12 for a Mai Tai- it's legal robbery. the property is beautiful, but the staff was misleading and reluctant to help until pushed.
October 16, 2013
Rated 5 out of 5 by kluv2cruz Classically beautiful hotel
The Moana Surfrider is a beautiful hotel and we had a lovely stay. Loved watching all the weddings!
September 30, 2012