Rated 5 out of 5 by Emma2326 Great Locatiion
very nice stay,staff very helpful and courteous, parking ridiculous
March 20, 2013
Rated 4 out of 5 by mjsc nice view and location
At a conference, this hotel made it easy to stay focused on my meetings.
September 19, 2012
Rated 4 out of 5 by Rob4551 Good Location, nice rooms
I found my recent stay in Toronto very comfortable at the Westin, thanks
April 8, 2012
Rated 3 out of 5 by Emily22 Noisy Room, not getting the rest I needed
Reception staff was very accommodating and friendly. Unfortunately I was assigned a room (22nd Floor) facing the elevators in the North Tower. I heard the elevators going up and down all night at least up till 2 in the morning, that's when I decided to take a sleeping pill. Lots of doors banging, people talking. On top of all these, the Cooling/Heating system made a lot of noise, not just the blowing noise but also a tick tick sound when it stopped blowing. Bed was comfortable but a duvet was kept between two flat sheets (not inside the duvet cover). Then whatever they put inside the duvet cover was lumpy, heavy, and very uncomfortable. I felt trapped underneath it, could not turn comfortably. I took it off on my second night which improved the situation slightly but felt a bit cold. I did not have a good sleep both nights. Since I was attending a business conference, I was extremely tired both days. Did not try the restaureant since breakfast and lunch were provided for in the conference. Did not try the spa or Exercise Room. Had dinner in the city with friends and went straight to bed. Will not stay in this hotel again. The hotel is also away from city core and restaurants. Needs 10 - 15 minutes walk uptown.
November 12, 2012
Rated 4 out of 5 by lmlm welcoming reception
Eugene at the front desk was fabulous - he set the tone for my visit.
February 3, 2013
Rated 4 out of 5 by Karabfred Beautiful rooms
Wonderful hotel with a beautiful view, clean rooms and friendly staff.
March 14, 2012
Rated 5 out of 5 by Sho3lTube A Great Overnight!
Top Notch Service and Accomodations, We loved it, and so did our kids!
September 3, 2012
Rated 2 out of 5 by Leader1 Staff were not helpful
Staff were rude and was not told about construction.
May 6, 2013
Rated 5 out of 5 by Cabin2012 The hotel was met my needs perfectly
All required amenities were provided and meet my requirements.
September 26, 2012
Rated 3 out of 5 by JM61 needs improvement
Just not up to what I expect from Westin
May 16, 2013
Rated 5 out of 5 by Manny63 Great Location
I had a room with a spectacular view of the lake
April 22, 2013
Rated 5 out of 5 by ASM1 Excellent Stay
Excellent room and very professional staff at SPG check-in
August 27, 2012
Rated 5 out of 5 by SeanMarks Great view
We had a great night sleep along with a great water view.
August 18, 2012
Rated 5 out of 5 by Easy over all experiance
staff was very polite and professional
April 6, 2013
Rated 5 out of 5 by Traveller2020 It is a great hotel
Perfect location, able to see harbour, ferry - wonderful
October 8, 2012
Rated 4 out of 5 by DEXW00D My home hotel.
Home away from home. BEST
May 30, 2013
Rated 4 out of 5 by Buc416main Stayed at the Harbor Suites Penthouse
Penthouse was fantastic! Should have a balcony though.
August 1, 2012
Rated 5 out of 5 by PeterA Amazing hospitality
From valet to check-in was absolutely amazing.
April 1, 2013
Rated 5 out of 5 by Craigr Nice
Nice and clean and a very helpful staff. Clean rooms
April 14, 2012
Rated 1 out of 5 by Elaine Visit
The pool was warm and clean. The staff friendly.
February 25, 2013
Rated 5 out of 5 by 1oceanly great location
room order food prices are a bit too high
October 8, 2012
Rated 5 out of 5 by slippers53 great location and ambience
always a treat and a great place to stay!!
October 10, 2012
Rated 4 out of 5 by Nassiri Nice & Comfortable
great location good service clean hotel
April 18, 2012
Rated 3 out of 5 by Winterk Just average
Not the hotel that it once was.
March 23, 2013
Rated 3 out of 5 by ElanaRS Just average
Nothing exceptional about this hotel
December 19, 2012
Rated 5 out of 5 by Jimy Theater Weekend
Excellent stay, staff very helpful
September 29, 2012
Rated 3 out of 5 by visitor Comfortable
My stay was very comfortable.
January 26, 2013
Rated 4 out of 5 by DiNicola Exceptional Customer Service
Last July 2012 I was at Westin Harbour Castle Toronto and it was a great experience and a very pleasant staying. But I’m writing this review because I want to recognize Front Desk and Housekeeping staff personnel who made the difference. First, I want to thanks the Front Desk. I had to leave without any notice, one day before as it was booked, and Front Desk Assistant Director immediately accommodate my request, providing all help necessary and with no impact to myself. Secondly, I want to thanks the Director of Housekeeping. Once I left the Hotel, I discover there was an issue with some shirts I sent to the hotel laundry service while there. Once contacted, the Housekeeping Director immediately resolved this issue without any questioning, and in a kind and caring manner. I wanted to share this experience as a real testimonial of “Westin emotional connection with guests”. I really have to say that Front Desk Assistant Director and Housekeeping Director turned a difficult moment and an issue into a positive experience, and an exceptional customer service. At the end, at least for me, it is not just a matter of good money spent, but much more a matter of behavior, kindness and sincere attitude and willing to deliver a great experience to your customers. And this is exactly what they did. Thank you!
October 7, 2012
Rated 2 out of 5 by Nininoni A huge disappointment
It has been several years since we stayed at the Harbour Castle Westin. Obviously, things have gone way down hill at this property. We arrived just after 2 pm on Saturday, Sept 14. We stood in line for over 20 minutes waiting to check in. This has actually happened to us in the past - BEFORE computers were invented!!! The inadequate number of staff at this busy time did not excuse the fact that the whole process appeared to be handled in an extremely protracted, inefficient manner. The young man who checked us in fumbled through the process, mumbling incoherently, calling me by a name not even closely resembling my actual name (how do you get Donna from Mary on a computer screen?). He held us up unnecessarily, muttering all sorts of inane, useless instructions for anyone who has ever checked in to a hotel. He wrote something on a piece of paper for us, but it was completely illegible. He seemed clueless as to how to handle a check-in in an expeditious manner.
Our room, a non-smoking lake-view corner suite was clean and spacious, but the air was hot and humid, the decor was tired and the room reeked of stale cigarette smoke. The porter turned the A/C down to 66 degrees and 10 hours later it was not much cooler and still humid. in fact, the air on the entire 17th floor in the north tower was noticeably warm and damp each time we exited the elevator. There was no mini bar - ridiculous! Pressed for time to get ready for a wedding, we did not bother to complain about the room, but we did go to the lobby in hopes of getting a drink and quick snack. At 2:20 pm on a glorious Saturday, the lake view lobby bar and Starbucks kiosk were closed, and we had to go sit in the dark, cavernous, overpriced restaurant - ludicrous! We were annoyed after being directed to the restaurant by the lobby bar-tender at 2:20, to discover that the bar had opened at 2:30. Why did he not tell us that? Service in the restaurant was agonizingly slow.
I heard many similar complaints about check-in delays, problems with rooms and noise on the same date as our stay.
Westin needs to step up their game at this property. They are not taking advantage of the five-star setting and the quality of service at the front desk and room amenities are at best 2-3 stars. There is absolutely no way we will be back to this hotel.
September 16, 2013
Rated 4 out of 5 by DerekM Chocolate, slobber and stains
First off I want to say I love this hotel. It's an amazing property and has always been good to myself and my family. Even stayed here on my wedding night!
This time however, our room (747) was definitely not cleaned to the standards you'd expect at a Westin. Upon entering the room for the first time we could see the lower parts of the windows looked as though a small child had drooled and spilt chocolate milk all over them. A quick glance at both of the beds in the room revealed the same brown (assumed) chocolate/chocolate milk splatter all over the bottoms of the matresses and the sheets themselves! It was also obvious that whoever put the sheets on the bed didn't care because they appeared to just be thrown on. Luckily It didn't take long for housekeeping to arrive to replace the bedding and clean up as much of the muck as they could but during that time we even found the same large brown stains on the lamp shades. Made for a really uncomfortable check in because you have no idea what actually made those stains! or how they got on just about everything in the room.Gross. Then to top it off the AC unit just outside our door was leaking on the floor profusely. Which made for many wet socks on trips to the ice machine. We were told "it's just condensation" but that definitely wasn't the case, it was an actual pool of water that you could splash in it and it remained completely soaked for the two nights we were there.
July 12, 2013