Rated 5 out of 5 by MrOtayRanch Great Resort
This hotel is right in front of the best beach in Lahaina, lots of sand..while some of the hotels have do not "beach" the Westin definitely does..great location right next to Whalers Village mall, waitress at the restaurant was very good. I would stay here again.
July 15, 2012
Rated 4 out of 5 by robin0350 Fantastic Except for the Construction!
The rooms and grounds/pools, were beautiful, location was perfect, and the staff was fantastic...with 2 exceptions. The hotel was under construction so there was noise, workers, less parking, etc. Also 1 waitress at Relish (the restaurant) was pretty rude.
October 31, 2013
Rated 4 out of 5 by Nathan Staff
You read a lot of reviews about poor staff, for the most part staff was excellent, except for the attendent at the pool slide, he could care less about being there, did not acknowledge a single person going down the slide.
Hotel grounds and rooms are very nice
June 9, 2012
Rated 4 out of 5 by Maddie4 Hotel nicely appointed
Convenient and comfortable. Cleaning staff were wonderful. ATM was not available. No recognition or perk for SPG. Parking staff were just wonderful. Breakfast staff were less than friendly. No option for a request for a mixed fruit plate only one fruit kind..
February 7, 2013
Rated 4 out of 5 by AUSTX Great hotel, slow check-in / out
This is a great hotel in an excellent location, next to Whaler's Village. However, the check-in and check-out process is very slow. Try to be patient, but it is clear that they need more front desk staff! The rest of your stay will be well worth the wait.
April 22, 2013
Rated 4 out of 5 by dave682 the was near all i was looking on mauii
easy drive from airport to hotel. an exceptional lobby to enter. great staff to greet you at the start of such a moment. wonderful room and views from lanai. great beach/pool right there. bar/restaurants meets all expectations. Hawaii haven it is.
November 22, 2013
Rated 4 out of 5 by ScootB Great Hotel
One of the best locations for a hotel in Hawaii. On a great beach with a short walk to geat snorkeling. Nice shops and restaurants are next door at Whalers Village. Nice finess center. Great pool but they need to heat it. Some rooms are showing some age.
December 7, 2011
Rated 3 out of 5 by kingbundo I wanted to love this hotel.
From the moment we checked in the attitude of the clerk let us know we were in for a struggle..Cons: unfriendly staff, Substandard house keeping, poor service by the pool and the worst breakfast buffet on the islands.
Pros: Great grounds, Good location
August 20, 2013
Rated 5 out of 5 by Bodina Good choice
The Westin in Maui was easy to check into-the service was great.. the beach and cabana people were excellent in getting beach umbrella and chairs and they recommended the right sunscreen and products. Good stay. The Luau at the Westin was good as well.
July 7, 2013
Rated 4 out of 5 by Scott77 Adult pool means ADULT pool
My only disappointment with the hotel was the lack of adult pool privacy. There were young children 7-8 years old in the pool and the hot tub. When the sign says adults only it should not come with an exclusion for children to be included if desired.
June 20, 2013
Rated 5 out of 5 by flxible870 Our Honeymoon Stay
Upon arrival here we were greeted by the staff. Our room was not yet ready as it was only 12pm. We continued our check in process and were told that we could be switched from a lower floor to the top floor with mountain views. That sounded wonderful. We were told that a call would be made to us when the room was available. Around 3pm we thought it was weird that we hadn't received a call. We me t with a different check in person. She was a bit miffed by our desire to have that room on the top floor. We advised her that our initial contact offered this to us and that it was our Honeymoon she warmed up and gave us our room on the 11th floor. We had read some reviews about the construction and the noise. We saw a little remodel work going on but we experienced no noise.
We were given our cards and we proceeded to the room. We entered the room. What a great view of the mountains. The desk woman said we had "rainbow views" and we weren't let down. The room must have had a remodel. Very nicely done. It was a very comfy room. The Heavenly Bed was just that. The Heavenly Shower was just that. The room had ample storage as far as drawers and a nice closet. It has a roomy safe for your valuables. A mini fridge was helpful too.
The only thing about the room was IF the HVAC was not on we could hear the ELEVATOR two rooms away.
Staff: The Concierge, YVONNE, well she's the bomb!
She knows that island. She knows all the places to go, see, and do. She's got this file crammed full of all the information. She was AWESOME! the Bell/Valet,
RONZIE,he was too cool. Very very pleasant guy. Made us feel like we were at his own home. This guy LOVES his job!! He also teaches Ukelele just in case you wish to learn this.
The grounds are just beautiful...
Oh yes, housekeeping, well our staff on our floor, they were AWESOME too. They were all too helpful in making sure everything was just perfect.
We seriously had no issues with our stay.
May 4, 2014
Rated 5 out of 5 by FOODEXPERT GREAT FEATURES
our stay at the westin was fanstatic from the time the front desk clerk DAWN checed us in to the maid GIGI AND THE HOSTESS AT THE ONO BAR MALINDA AND THE SERVERS TAMMY AND CAMMY EVEN THE PERSON JAMES WHO CLEANS THE POOL THIS HOTEL HAS THE BEST STAFF
September 23, 2012
Rated 3 out of 5 by Lynette The customer service needs improved.
My stay was fine except for the line was always long at the front desk and the bell hop staff was rude. The worst customer service I've had in 20 years at a Starwood property. They were only interested in a tip and were constantly rude to my family.
April 2, 2013
Rated 4 out of 5 by TheBurgers Gorgeous
Fantastic location and setting.Was surprised that a premium room rate did not include breakfast and free use of the business centre computers for more than a meagre 15 minutes per day.
Overall an impressive property and a thooughly excellent stay.
April 28, 2013
Rated 2 out of 5 by Madbouse Anniversary
The 2 years that we have came to the Western this was the worst Vacay stay i ever had . The over pricing the noise right above my our head (construction) and we got was 50 off BS.Not Happy .and my next year stay want be at the Western...Mahalo !
July 8, 2013
Rated 5 out of 5 by Aggies02 Best Place for a Getaway!
We were celebrating our 38th wedding anniversary and it was our first time to Hawaii and it was the most beautiful place be have ever been to. We are making plans to go back and this time we are taking our children and their families with us.
June 13, 2013
Rated 2 out of 5 by Grand14 Construction!!
My biggest issue with this hotel is that they are undergoing a major renovation. However, you would never know that until you check in. The pool is awesome, but the staff (particularly one staff member) could not be any ruder than he was.
October 19, 2013
Rated 4 out of 5 by zem7707 Checkout shouldn't take 30 minutes
Overall, my stay at the hotel was great, until I tried to checkout. There are 6 computers at the front desk, but only 2 people helping with checkouts - when the line was 10 customers deep. Waiting 30 minutes just to checkout was ridiculous.
October 30, 2012
Rated 5 out of 5 by Ronda1184 The hotel stay was wonderful!!
The staff was always friendly, helpful, and professional. The facility was very nice, the food delicious, and the view was AWESOME!!! I will certainly return again. We had a wonderful time and stay. Thanks for such a great experience.
October 31, 2013
Rated 4 out of 5 by relaxed Went home well rested
We had a wonderful time. I am thinking the issues I had at the Westin was because we opted for a lower cost package. The staff was excellent, the grounds nicely groomed. Pool deck a bit slippery even when walking. The amenities very nice.
May 2, 2013
Rated 5 out of 5 by MASH3121 Great Location
Right next to golfing, ABC store, so many activities to do at the hotel and a wonderful walk path. Great food at all hotels! Amazing luau show! Staff was amazing very helpful! Plus you get a free box of chocolates hello!!!!
December 13, 2013
Rated 4 out of 5 by Hyeliner Kaanapali vacation
Best location, great hotel.
I wish the restaurants in the resort were a little bit more affordable. I have 4 children and I don't want to pay over $20 per child for breakfast. I also think that beach umbrellas should be at no charge.
August 26, 2012
Rated 5 out of 5 by Kuulei Loved this hotel!
I had a great time. The room was very clean and comfortable and the staff was very friendly and helpful. Everything about the hotel was warm and inviting. I definitely will be back with more friends and family, maybe for a reunion!
October 4, 2012
Rated 5 out of 5 by Jen27 Very beautiful hotel, great staff and kept very clean.
This is our fourth visit to the hotel and it has been updated and kept in great condition. Very attentive friendly staff, fantastic food, nicely decorated rooms & clean hotel. I highly recommend the Westin for business or pleasure.
February 18, 2013
Rated 2 out of 5 by Burned Very disappointing
Was very disappointed in the cleanliness of the hotel. Carpets are filthy and the furniture dated. Restaurants were lacking with limited selection. Had heartburn the entire town.
February 7, 2014
Rated 5 out of 5 by BobandTina Ono Bar and Grill
Eve was splendid as our server, enthusiastic, high energy and a joy to have serve us. She just started, but you would never know and provided exceptional and friendly service. Will ask for a table served by Eve next time for sure.
March 28, 2012
Rated 3 out of 5 by RoadKing55 Platinum = Gee a what?
No recognition for status, in fact we were moved right below the construction with a lot of noise. Front desk person didn't even know what a Platinum was. Beach was great. Busy resort with lots of activities. Great dining nearby.
August 8, 2013
Rated 5 out of 5 by rand Love this place
This is a great place. Well maintained and wonderful customer service. The dining experience is top notch. Thank you for a great experience. This was my 5 year old's first vacation and we couldn't have asked for anything better.
October 21, 2012
Rated 3 out of 5 by keefer how can the room not be ready
My flight from SFO was delayed 3 hours and we arrived at the hotel at 3.30 pm. Our room was not ready until 5pm and then took 30 mins to get our luggage. the comp'd us a cheap bottle of champagne and we lost a day of sunshine.
September 23, 2013
Rated 3 out of 5 by JHSMLB Great resort facilities - but needed room upgrades
The resort facilities are wonderful - the pool, the beach and the Relish Bistro make for a great day. But the rooms are in need of upgrades - we had an ocean view room but the carpets, walls and lanai were old and very worn.
September 22, 2013