Rated 4 out of 5 by Rob3 Disappointed in the changes
Very un-happy with the gift store staff. They were more interested in going home that serving us.
Miss the nice Jewellery & nic nac store
MIss the excellent coffee shop by the elevators
Miss "Roy's" or at least a comparable replacement.
There was no coffee table in out room which was odd when we had guests in our room for a cocktails
June 3, 2013
Rated 2 out of 5 by Kelly7070 Seriously disappointed
Valet parking was very busy and there wasn't room to pull in off the street for 10 minutes. Checking in was an easy process, when we got to the room (without any offer of assistance with all our luggage), it was not cleaned very well (hair in the bathroom, no garbage bags, not enough towels, dirt/dust balls over the power outlet on the floor and burnt out light bulbs in the lamp). I attempted to call for service, but the phone just rang and rang. The room services did pick up the phone the following morning. To top off my stay, I asked for a cart to haul all of our luggage to the car, but they refused unless you hire a porter. Last but not least, I have yet to receive my visa deposit the hotel takes when you check in. I called, but guest services can't help me until the accounting department is available. It's been a week since my stay, how long does it take to return the funds? Not going to recommend this hotel as a four star, I'd give it two at best.
July 6, 2013
Rated 5 out of 5 by CaliTravelor Perfect location for tourists
The Westin exceeded our expectations at every turn. Upon checking the desk staff was quick to learn our names and used them at every opportunity throughout our stay. They accommodated us with an early check in and the room was impeccable. The view was incredible! The bed was super comfortable! We would absolutely stay here again!
June 1, 2013
Rated 4 out of 5 by SCColorado Great Service, Outlaw prices
Parking at $41/ night for self-parking? Iced tea in the gift shop for $4/bottle? Continental Buffet for $20? The rates are rediculous and quite the insult. Only because of your staff's service would I stay here again. These rates forced me to park on the streets overnight and walk to the nearby drugstore for sundries and snacks.
February 28, 2013
Rated 5 out of 5 by Rockhopper Best sleep I have ever had in a hotel
I absolutely enjoyed my stay at Westin Seattle and I would definitely recommend it. All aspects of the hotel stay were flawless. The pillows and mattress both live up to expectations. The only minor complaint I have is the elevators. The vibrations are somewhat unnerving and they sort of remind me of earthquakes in the Bay Area.
November 4, 2012
Rated 5 out of 5 by Grumpie perfection
I was a guest with 425+ co-workers and that is a lot of people to please. There is not one thing I could complain about. Everything about the stay was amazing. My view, breathtaking, service, staff, food, exceptional! I would recommend this hotel to anyone and everyone.
February 21, 2014
Rated 5 out of 5 by VictoriaTVC Centrally located, comfortable
WE thoroughly enjoyed the location of this hotel, and the concierge was wonderful asset with great restaurant recommendations and directions to running trails. Rooms were super clean and housekeeping staff very friendly, can't wait to come back next month. Excellent views from seventeenth floor.
January 28, 2014
Rated 5 out of 5 by Jonimc Great visit
We loved the location of the Westin in Seattle. Great location to get to everywhere on foot. Friendly staff and a wonderful view. We felt pampered. The workout room and pool were an added bonus. There was a great place to have a beer in the evening, pick up a quick lunch or a sit down lunch as well.
January 21, 2014
Rated 3 out of 5 by MMS2013 Comfy Bed but poor house keeping
The bed was awesome and super comfy. I also have to say the large shower head was incredible. The view was not so good. We were facing a wall. The housekeeping was lacking. Wet towels were left behind and fresh towels were not provided on a consistent basis. Dirty glasses were also not removed and remained for several days.
August 20, 2013
Rated 3 out of 5 by firsttimewestinuser Hotel has good features but
Hotel has good features except for one thing. Hotel room does not provide noise reduction. I could feel the noises from rooms next to me and above me through out the night. I could hear the sounds of the door movement and window movement because of strong winds. It could be because of the height and placement of the floor.
December 6, 2012
Rated 4 out of 5 by buffja77 This hotel has great features with nice views of the city
Great hotel with fantastic views of the city, a great exercise room and pool/hot tub. My only complaint is that the bathroom was a little small compared to other Westin hotels I have stayed at and the daily parking charge was a little on the high side. Other than that this is a great hotel and our stay was very enjoyable.
January 19, 2012
Rated 5 out of 5 by chris3515 Great hotel and great city
This was the first time I have been to S, eattle. As it turns out this is a great city to visit and Westin made the visit even better. The hotel is in a great location, has a great staff, and is fabulous to stay in. The hotel is located next to mass transit, shopping, and all the attractions making car rental unnecessary.
October 25, 2012
Rated 5 out of 5 by Lissy Great location/ views and good nights sleep
We stay at many Westin Hotels and this was typical to other hotels in terms of room comfort and service. Beds very comfortable and views at higher floors great. loved that they put us on a Starwood Preferred floor- made us feel special. Gym has good equipment but somewhat small for hotel size- often crowded even at 6 AM.
February 17, 2013
Rated 3 out of 5 by SATx Average room
The room was ok. Nice bed. Comforter was too thick. The lighting controls in the room were inconvenient as all were controlled by switches on the lamps, no wall switches other than one tiny wall lamp at door. The light in the shower was hanging loose from the ceiling. The toilet paper holder was also loose from the wall.
March 24, 2013
Rated 3 out of 5 by Nancyzaz14 Sub par for SPG 4
Location fabulous but hotel is dated. NO WATER PRESSURE when I showered at 7:00 am. Noises all night. Letter in room says it is the design of the hotel to absorb winds. Sounded more like air in the old pipes - knocking noise. The wind sound was probably the creaking in the walls. Sounded like we were on a ship.
December 7, 2013
Rated 3 out of 5 by Mary28 The hotel is miserable in the wind
The room was extremely noisy because it was windy. We were on the 24th floor and could not sleep at all because of the creaking and noises. We wanted to go to the restaurant but it was closed until the following day- it would have been nice to have known that when we booked. Parking fee was outrageous for a hotel guest.
March 3, 2013
Rated 2 out of 5 by lanemom Needs improvement
The location was excellent, however, the fact that an Airport Shuttle was not provided was appalling. Also, for the price we paid for the room, the cable service on the TV was terrible. This hotel was charging $5.00 for movies 5+ years old! The view was great, but I would not stay here again, or recommend it to others.
July 23, 2012
Rated 5 out of 5 by travel4moi very nice hotel
Ideally located to walk to attractions, shopping. Staff very nice. Only complaint is that when sitting in lobby area, you need key to get into the restroom. I had checked out already and was having a drink at the bar but the bartender let me into the restroom. I found this to be inconvenient.
January 19, 2014
Rated 4 out of 5 by Lola34 Great Seatle Downtown Location
I highly recommend this hotel for convenience to the many attractions of the Seattle downtown area. The hotel is full service with very pleasant accomodations.
March 26, 2014
Rated 5 out of 5 by CdeL Great Location! Great Views!
We loved staying here. It was so easy to do everything Seattle has to offer and we had spectacular views from our room. We were so close to the Light Link Rail, the Monorail and the metro system. The only drawback was that the indoor pool/jacuzzi room was not well ventilated and the room was positively eye stinging!
March 8, 2013
Rated 5 out of 5 by Patty70 Holiday trip with best friend
The Westin is a perfect place to stay for a holiday trip to Seattle. Walking distance to the Pike Place Market, Fifth Avenue Theater, Pacific Place and all the major downtown stores and restaurants. Adjacent to the Monorail and the South Lake Union Transit to reach the Seattle Center and Lake Union venues.
December 8, 2013
Rated 4 out of 5 by Debbie1954 overall experience
The hotel rooms were very nice. Beds were great and the view from our room was stunning. Upon arrival we had great service and the conceirge was also very helpful. However, when leaving the service dwindled. Both check out and retrieval of our automobile seemed to be more than the staff, that day, wanted to handle.
August 5, 2013
Rated 4 out of 5 by raindogggy Aging Weston
The bathroom were not very clean. There was some red stains (?) on the floor and curly hairs on the toilet. I felt I had to clean the whole bathroom before I could use it. After that I just never felt very comfortable. The bed seemed tired. Pun intended. It was not the usual comfortable Weston mattress.
December 17, 2013
Rated 5 out of 5 by Goldmark27 Room wonderful but especially liked...
The bathroom mirror! Lighted, yes, but the magnified extended mirror attached to the wall is something I've been hoping for at hotels all my adult life. Thank you! And the soundproofing is awesome. Had to leave a bath light on tho after drawing the drapes. The room was definitely designed for uninterrupted slumber!
February 16, 2013
Rated 3 out of 5 by Johnnyboy78 Long elevator lines and too tough to get to pool
Elevator wait times seemed very excessive, especially in the north tower. It took us nearly 40 minutes to get from the south tower to the pool on both occasions we went to it. We gave up on the elevators and went up the stairs only to get to the floor with the pool and find the stairs door locked, give me a break!
January 3, 2013
Rated 5 out of 5 by mhapac Staff Make the Difference
The Westin Support Staff - hostess, housekeeping, and Concierge Desk staff made my stay what it was. They all provided excellent service, and above all else, were very personable. "Rachel", a hostess, gave me great advice re: local attractions and places to visit, which was above and beyond her responsibilities.
November 14, 2012
Rated 5 out of 5 by Young430 Location Is Everything !!!
The hotel has great food at the restaurant and excellent customer service. It was wonderful to see so much in walking distants from food to shopping. Looking forward to returning soon.
March 18, 2014
Rated 5 out of 5 by Doctor1943 People
When we arrived at the hotel I knew we were going to have a great time. Richard at the consierge desk made it all happen. His recommendations kept us busy for the five days there and the stay at the hotel and your city will be remembered for years to come. Thanks from the Fisher and Nial Families..............
July 28, 2012
Rated 4 out of 5 by md925 Great Staff, Somewhat Dated Hotel
The staff was very friendly and welcoming -- from the helpful people at the curb, to the reception associate who was very accomodating, and the cleaning lady. Our room was clean and spacious; however, the hotel seems a bit dated. While the carpets in the public areas appeared clean, they looked worn in areas.
August 10, 2012
Rated 3 out of 5 by kunger Almost there
While the rooms are nice and the view is fantastic, the service - although friendly - is missing. The same requests had to be repeated, room keys were constantly de-magnatizing (requiring treks to the FD only to wait in line for 15 minutes) and the kitchen hours were too short and far too strictly adhered to.
August 16, 2012