Rated 5 out of 5 by sharon93111 Love Seattle...but
I was disapointed that there was not (that I saw) an airlines check-in machine that would issue bording passes and luggage tags. I found this very helpful in other hotels. The staff was wonderful. So pleasent and helpful and the view was magical!
May 12, 2013
Rated 4 out of 5 by Christina61 Front Desk
The front desk staff at this hotel was excellent as well as those in housekeeping.
The front desk staff were always quick and efficient. And one gal have a great sense of humour and was a pleasure to deal with.
August 9, 2014
Rated 4 out of 5 Nice accommodations, understaffed
Lovely room, nice lobby, and great facilities. The staff was very nice. Unfortunately there were a couple problems. The first was that the person at the check-in desk gave me a key that didn't unlock my room. I had to wait 15 minutes for someone from security to come and unlock my room. After that, I waited for someone from the staff to come to my room and give me new keys, as promised, but no one came, so I called the "service express," and they told me to pick the keys up downstairs. I wish they would have just told me that to begin with. Also on Saturday morning, I had a question about checking out, called Service Express, and was transferred to the front desk. The phone just rang and rang. No one picked up, and the reason why was that the front desk had to deal with a big line of people checking out. There were only two to three checkout staff to handle this long line (I had been down earlier and saw that). So it really seems like this place is understaffed. Meeting facilities were good. No problems with the internet or anything like that.
June 29, 2014
Rated 5 out of 5 by Sarasota69 Great Location and Wonderful Stay
I'm surprized that this hotel doesn't have at least a 95% satisfaction rate! We stayed on two separate weekends in Aug. (2012) and had beautiful rooms with incredible view; very clean facility with friendly, helpful staff. I would highly recommend this hotel.
August 30, 2012
Rated 3 out of 5 by Melissaabby Noisy
We had an ajoining room and the people next door had a crying toddler that woke us up in the early hours. BOO!! They might have just been the same room it was so loud.
Also, some how we got a room with two full size beds for four people. No sleep had by all!!
November 26, 2012
Rated 4 out of 5 by joeydog23 nice location
it seems the fancier the hotel, the more charged for every amenity. cannot use the fridge because it is stocked with hotel snacks. must pay for wifi. parking fees are extravagant. however, it is a very nice, comfortable hotel and convenient location downtown.
May 1, 2013
Rated 5 out of 5 by Jimbola Always Great
We've stayed at the Westin Seattle a number of times over the years and always love it. The location can't be beat. It's right across the street from the monorail to the Space needle and museums, so that's very convenient. And one can walk down to Pike Place & the Waterfront easily. The view from the upper floors is fantastic. Rooms are nicely redone and well furnished- great HDTVs, safe, charging stations, mini-bar, comfy beds, nice bathrooms. The new Relish Restaurant was excellent and the service from the staff was even better. Our waiter Abdul was one of the best waiters we've ever had anywhere in the world. Cons: parking is $46 a day including tax. (Valet staff was very quick and friendly) No SPG recognition was given for us as gold members, hotel was totally sold out, so no room upgrade. No free internet or SPG gold gift was mentioned. There was a little construction noise from a site next door, and some standard city noise during the night, but only noticeable since we were on a lower floor this time. But everything else was great and we will definitely stay there again.
August 12, 2014
Rated 3 out of 5 by PaigeM Staycation at the Westin
The beds are great, I am considering purchasing one. The staff was attentive and really helpful. On a down note, the room is way too dusty. It makes you feel dirty. I had a deluxe room and expected a bit more.
August 9, 2014
Rated 5 out of 5 by Janet5885 Perfect for Pre-cruise stay
I very much liked the location of this hotel. We were able to take the light rail from the airport to the hotel, and it dropped us practically at the door of the hotel. Pikes Market and local restaurants as well as shopping were well within walking distance.
September 4, 2013
Rated 3 out of 5 by Seattle2012 Too Stuffy
The cutbacks in the name of being "green" were uncomfortable. One bottle of
water (there were 2 of us).
No room literature at all.
Cold and unfriendly phone
person. Rough toilet paper and tissue. Room was boring. Newspapers are no longer delivered to room.
September 6, 2012
Rated 5 out of 5 by Kristen14 Very nice and convenient hotel!
My daughter and I thoroughly enjoyed our stay at Westin Seattle! The room was comfortable and clean, the restaurant, Relish, was outstanding (excellent wait-staff), and the hotel was convenient to all public transportation options.
July 11, 2014
Rated 5 out of 5 by NeenaH A perfect vacation...
We were so happy with the Westin Seatttle, location was perfect, we were able to use public transportation from airport & to space needle, walk to pikes & shopping. Our view was amazing, service was great, hotel was beautiful.Would definitely stay again!
August 18, 2012
Rated 4 out of 5 by TheKfamily Great hotel, great location but park elsewhere
We had a nice stay at the Westin Seattle, a great hotel in a beautiful city. Perfect location, we were surprised at check-out with parking being $41/night. Seems high...we should have asked at check-in as their is alternatives nearby for half that price
August 25, 2012
Rated 4 out of 5 by geewiz125 The awe inspiring view must be balanced with hotel organization
Because of the unique make up of the five guests booked for this stay we needed a specific room configuration. The hotel assured me that our needs could and would be met by them. Unfortunately, upon arrival for a 3:00 pm check in the room was not ready and we sat for 50 minutes in the lobby waiting. At 3:50 we were allowed to check into one room, but the other was not completed until 4:45 - nearly two hours after promised check in. This complicated our dinner and play reservations. The rooms for three nights cost $2,000.00 - a commitment we make only a few times in our life - yet the room was without wine glasses, proper tea/coffee mugs, and bath robes - not to mention the sofa hide-a-bed we were promised in the original reservation - was absent and we had to have a roll-away brought in that greatly restricted and cluttered the room. If I had paid a few hundred dollars for the room, I would not be complaining, I would have been delighted to get so much for so little, but at $2,000. I feel that raising expectations is well warranted.
November 18, 2013
Rated 3 out of 5 by dcc2 seattle
the bed was very comfortable and the bathroom was adequate and clean. unfortunately the room had a faint order of cigarette smoke which detracted from an otherwise nice stay. the exercise facilities were better than most hotels. overall very enjoyable!
May 22, 2013
Rated 5 out of 5 by RGL54 Close to just about everything in Seattle
Westin is centrally located in downtown Seattle. Lots of things to do around and within walking distance from the hotel. Liked the proximity to the monorail going to the Space Needle as well as Pike Market.
August 4, 2014
Rated 4 out of 5 by Fboomer60 Problems encountered on recent stay.
Disappointed in fitness facilities; pool area was unuseable with strong smell of cloriine and loud unsupervised children; concierege was more concerned with getting off work than answering a question about how to get to Pier 50 and the ferry schedule.
August 6, 2012
Rated 5 out of 5 by rcwil Staff goes the extra mile
Reservation staff ensured excellent rooms for our group with pre-contact. Check-in staff followed up with housekeeping to expedite check-in - even went up to room to clear access. Buffet very good - in particular the fresh fruit and steel-cut oatmeal.
August 4, 2012
Rated 4 out of 5 by julieb Towels had seen better days
From check-in to check-out staff were exceptional. My room met my high expectations for comfort at a Westin, and my room service meal was delicious! The towels, however, were just sad. With threads hanging off and worn spots they had seen better days.
October 23, 2012
Rated 4 out of 5 by Burt12 Check in and Check out
Upon check in there was no bell hop to assist me. As my wife and I were coming directly from a cruise we had four suitcases and had to take them ourselves to the check in desk. With the carpeting on the floor this was difficult.
July 7, 2014
Rated 5 out of 5 by Kittykat255 Perfection
We were so pleased with every aspect of our stay. Treated like VIP's by every staff member that we came in contact with. Perfect location, excellent food at the bistro great cocktail and bartender. Just perfection! Second visit will not be our last!
January 19, 2014
Rated 3 out of 5 by lisa72 This is a very average Westin
The good news is the rooms are comfortable and up to standard but the fitness center is horrible. It's old and the weight room is tiny. There were 3 of us in the weight room and it was 1 person too many. I've never seen such poor fitness facilities.
February 8, 2013
Rated 5 out of 5 by Molly1003 Very comfortable accommodations!
Lovely hotel. Very comfortable and in an excellent location in downtown Seattle. The staff was always friendly and helpful, especially the Conceirge, Louise, who went above and beyond to assist with dinner reservations in just the right restaurant.
November 11, 2013
Rated 5 out of 5 by Isrom This hotel is the best
Fantastic facilities, very clean, great services, and everything else anyone could hope for.
And above all the staff is awesome.
September 9, 2014
Rated 5 out of 5 by JAlan1324 Hotel Staff = Very Professional
The staff at The Westin are without an exception very professional, friendly and capable people who made the stay near perfect. The room needs better air conditioning due to afternoon sun effect, but really it is a classy place. We loved our stay.
September 24, 2013
Rated 5 out of 5 by Calien Great location
The Westin Seattle is well situated to downtown sights, light rail and other public transportation options. The rooms are well appointed, comfortable (best temperature I've experienced w/o hassle) and the staff goes out of its way to be helpful.
October 25, 2012
Rated 3 out of 5 by Sue1001 Not exactly happy
Our overall experience was good. The staff was unfriendly and rude, but after check in, we had no dealings with them. There is no microwave in the rooms and one refrigerator that is stocked but not useable.
July 27, 2014
Rated 4 out of 5 by SVC1 Good Hotel
The fitness center was disappointedly small with very limited options for workout.
September 19, 2014
Rated 3 out of 5 by unimpressed2013 Hotel needs to be updated but staff was great
The hotel housekeeping needs to check thoroughly before a guest walks into thre room. I stayed at the North Tower. We had two rooms. When I got to my room, there were no in-room slippers, or shower cap and the Do Not Disturb sign was torn. My parents' room had left over food from the previous guest still in the mini bar! The hairdryer in their room was faulty. No in-room slippers to be found, no breakfast menu and no Do Not Disturb sign either. When they got to their room, the flush in their bathroom was running non-stop. My dad fixed it himself. I noticed not all the Housekeeping staff are friendly. One of the male staff just shoved the bottled water into my hands and left without a word. Thankfully, he was the only unpleasant staff. There were amazing staff who made our stay in the Westin Seattle memorable - Judy at the concierge is a gem and Kyle at Front Desk. The lack of dining options in this hotel makes it less than stellar. Especially, when one is severely jet lagged and do not wish to venture too far. Otherwise, a wonderful location.
September 26, 2013
Rated 5 out of 5 by Hershey2015 SSIB Conference
We stayed here for a conference last week. Everything from the facilities to the food to staff was excellent. Every request was taken of quickly and with a smile. Highly recommend this hotel.
August 7, 2014