Rated 3 out of 5 by lrsh Overcharged
Overcharged for Parking, now required to email a copy of parking receipt to get my money back in 7-10 days. This is a waste of my time for YOUR error.
February 4, 2014
Rated 3 out of 5 by Joe51 Poor value for price
Great location, but poor value for price. Less expensive hotels in area offer better services. Charging for internet use at hotel prices is outrageous. In-room refrigerator not cold.
November 11, 2012
Rated 5 out of 5 by ralamy Work & Pleasure
My 2 year daughter put it best . "Am I in Cinderalla Castle"
I want to thank the staff at the Westin Charlotte for making my family experience very enjoyable while I was off working.
March 19, 2013
Rated 1 out of 5 by Fraquinho Poor poor service
- There was no shampoo or shower-gel in the bathroom
- Ordered breakfast and they FORGOT about it
- Next day, ordered breakfast and they were LATE
February 4, 2014
Rated 3 out of 5 by JoefromNC Sink clogged
Bathroom sink stayed clogged and took a long time to drain. The cleaning staff had to notice this problem when cleaning the room so why didn't they report it ?
January 13, 2014
Rated 2 out of 5 by cupahrtrip Average Hotal
Since this was a Westin branded hotel, I was expecting my overall experience to be better. The service at the front desk and the bar areas were lacking in all of my interactions.
May 2, 2013
Rated 5 out of 5 by BethG Short Stay but Great Stay
I was only there one night but the staff and the room were great. The restaurant was wonderful. The bartender was helpful. The concierge was supporting. All around, a great stay.
June 7, 2012
Rated 4 out of 5 by Jeffrey1012 Issue getting keys
Upon arrival to hotel, no keys were issued, not exactly sure what the issue was.....the staff was excellent,especially BARRON..........the tub was a little slippery......
December 6, 2013
Rated 5 out of 5 by vabeach23451 Great Hotel Poor Resturant Service
The room was great, as well as the customer service by all staff in the hotel. Great view, Great location, happy employess.Will definatly return to this hotel in the future. However our experience in the resturant was BELOW expectations by far. We arrived at about 9pm to eat. Had to wait 45 minutes for a table, once we were seated there were not even enough chairs at the table to accomadate the 4 of us. After ordering drinks from the bar 10 minutes later the server returned to the table without the drinks. When we asked her what was taking so long she stated "the bartender is giving me a hard time, because they have put there things away for the night, and it will be ready when he puts it up." 5 minutes later our drinks arrived at the table, and we were told if you want anymore drinks you may go to the lobby bar to get them. This kind of ruined our experience in the resturant, and the fact the drinks were so expensive and took so long we never returned to this resturant, it seemed as if we were being punished because we had to wait on a table, not to mention the level of rudeness the staff exibited towards us.
April 7, 2013
Rated 5 out of 5 by YMCAMann Met expectations
When I travel to Charlotte, I always stay at the Westin.
I only wish I would have gotten a room above 5th floor, looking at roof and air condition units is exactly relaxing
March 8, 2013
Rated 5 out of 5 by Shel55 The hotel facilities are beautiful.
There were a lot of groups checking in, so the check-in and check -out was a little slow. However, the staff was very polite and professional throughout the entire process.
March 25, 2013
Rated 5 out of 5 by Anniealpine Charlotte rocks
This hotel was clean, comfortable and everything you would expect in a Westin. The staff was super friendly and accommodating. I'd stay here again when I visit Charlotte.
January 10, 2013
Rated 5 out of 5 by Parkm72 This hotel is great
My stay was excellent and the food at the Ember Restaurant was wonderful.
March 16, 2014
Rated 5 out of 5 by Larry29 Outstanding service!
The location is very accessible and close to the airport. The service in the restaurant was superb. I travel for business and the service we received was the best ever!
January 22, 2013
Rated 5 out of 5 by Harpo59 Great host for the NC GOP Convention
The hotel and staff couldn't have been nicer accommodating our GOP Convention and the other convention in Charlotte. I highly recommend others to use their facilities.
June 10, 2013
Rated 4 out of 5 by flick5252 nice stay
crystal at the front desk is a great asset to your team she helped make my stay enjoyable, also susanna in the bar did a great job helping my party, I had a great time
February 10, 2013
Rated 5 out of 5 by cliffy Great Staff
The staff were exceptionally helpful, and Nick at the Ember restaurant even gave my husband ideas on golf courses.
Cliff - our american dog - loved his stay there too
February 11, 2013
Rated 5 out of 5 by Punkin1960 NOT a Heavenly experience
I went to Charlotte for Heroes Con and we stayed 3 nights. Thursday was fine but Friday and Saturday were a nightmare. The Republicans had a hospitality suite right across the hall from our room and both nights I had to call Hotel Security due to the partying in the hallway and room. they were giving away free beer and wine to lure people in and boy did it get loud and rowdy. The hotel security man had to tell them several times each night to quiet down and it was always ignored. I was pleased with the staff, I had even gotten a room upgrade from a double to a king with no charge which I thought was great. I now think they knew that room would be in the "Party Zone" and just wanted to use it as the hotel was booked solid. I always stay with Westin and this was the first time I have had a bad experience. I don't fault the hotel except for the fact that they should have moved those people to a meeting room downstairs instead of letting them have well over 50 people drinking and partying in a room next to other paying guests who were trying to sleep. I will definitely check to see who is near me the next time I check in.
June 10, 2013
Rated 5 out of 5 by Meljay Excellent Stay
The hotel is great. The location is perfect, the amenities great, the workout facility fantastic, and the bed heavenly. I would absolutely stay again, no hesitation.
December 31, 2012
Rated 5 out of 5 by Marinemom Wonderful staff
This was such a nice hotel. All of the staff we encountered during our stay were so pleasant and helpful. Loved this hotel and I look forward to staying here again.
August 11, 2013
Rated 5 out of 5 by RichK Just as expected
Pleasant staff wherever you meet them in the hotel...when you need something they are there and when you want to just mind your own business, they don't intrude.
October 29, 2013
Rated 5 out of 5 by Paula143 This hotel's front desk staff were excellent!
I was staying there for my daughter's wedding and had more family arriving each day. The hotel staff was courteous and helpful in every way! Definitely recommend.
October 7, 2013
Rated 5 out of 5 by Winnie The hotel has "A-1"customer service
The hotel is not only beautiful , but the staff there are all very accommodating, polite and friendly. They make everyone feel as if their stay is very important.
March 4, 2013
Rated 3 out of 5 by jazzmoon Not what I expected
The hotel is nice, with good amenities, but all in all I was disappointed. Drinks were small for the price. Equipment in room not up to par. Food portions small.
February 18, 2013
Rated 4 out of 5 by Bren Director of Insurance
The experience was great. Staff was outstanding.
The bed wasn't as comfortable as other Westin's or hotels I've stayed in.
I would stay at this location again.
March 4, 2013
Rated 4 out of 5 by Valene This hotel has a warm friendly atmosphere.
Great location to conference center. Good attentive service. This was my second time staying at this facility and was pleased both times. Keep up the good work.
January 11, 2013
Rated 4 out of 5 by gl2020 good location
this hotel is located in a great place in charlotte. you are in walking distance from eating establishments/resturants; movie theathers, sporting events, etc..
December 11, 2012
Rated 4 out of 5 by Deltagirl8 This hotel has great staff
I have stayed at this hotel twice and I am always impressed by how professional the staff is. The hotel is beautiful and in a great location.
January 3, 2014
Rated 4 out of 5 by diddy8 like it
It was very pleasant but I reservation was messed up to where we were in a smaller room but the staff was helpful and accomdating to help us welcome our stay
April 2, 2013
Rated 5 out of 5 by MellowFace High Quality Comfort
I had an excellent stay at the Westin. Any issue I had was immediately amended (a leak in the bathroom sink was fixed immediately). Room service was cordial and front desk met any requests I made in a timely manner. Every staff member I spoke with was extremely friendly and helpful.
The pool was disappointing...small and not very clean. No hot tub. The gym was well equipped but not air conditioned...even offered gym clothes + shoes for very low cost if you forgot to pack yours. The locker rooms were beautiful...had separate steam rooms for men and women. The hotel restaurant was great...also had a separate bar located in the lobby.
They were doing work on one side of the building and I'm sure this will enhance some areas that were plagued with evidence of work being done (plastic and platforms).
The location was perfect! Saved a lot of money on gas because it was right downtown/uptown Charlotte. Was able to walk across the street to the art museum and various restaurants and a few blocks to the epicenter. **The hotel could have charged less for all day parking.**
This would be my first choice for another stay in Charlotte.
August 24, 2013