Rated 3 out of 5 by BigTraveler55 Leaking & Cold Shower x3
Room 1814 (this week Jan 26-30th)
-leaking faucet (right side)
-water cold in shower (3 days out of 5)
- no water available, only soda
January 31, 2014
Rated 5 out of 5 by Larry29 Outstanding service!
The location is very accessible and close to the airport. The service in the restaurant was superb. I travel for business and the service we received was the best ever!
January 22, 2013
Rated 4 out of 5 by flick5252 nice stay
crystal at the front desk is a great asset to your team she helped make my stay enjoyable, also susanna in the bar did a great job helping my party, I had a great time
February 10, 2013
Rated 5 out of 5 by Harpo59 Great host for the NC GOP Convention
The hotel and staff couldn't have been nicer accommodating our GOP Convention and the other convention in Charlotte. I highly recommend others to use their facilities.
June 10, 2013
Rated 5 out of 5 by curcur Shock Society
Excellent facility with great meeting space, food & beverage service, and A-V services.
June 12, 2014
Rated 5 out of 5 by cliffy Great Staff
The staff were exceptionally helpful, and Nick at the Ember restaurant even gave my husband ideas on golf courses.
Cliff - our american dog - loved his stay there too
February 11, 2013
Rated 5 out of 5 by Meljay Excellent Stay
The hotel is great. The location is perfect, the amenities great, the workout facility fantastic, and the bed heavenly. I would absolutely stay again, no hesitation.
December 31, 2012
Rated 5 out of 5 by Punkin1960 NOT a Heavenly experience
I went to Charlotte for Heroes Con and we stayed 3 nights. Thursday was fine but Friday and Saturday were a nightmare. The Republicans had a hospitality suite right across the hall from our room and both nights I had to call Hotel Security due to the partying in the hallway and room. they were giving away free beer and wine to lure people in and boy did it get loud and rowdy. The hotel security man had to tell them several times each night to quiet down and it was always ignored. I was pleased with the staff, I had even gotten a room upgrade from a double to a king with no charge which I thought was great. I now think they knew that room would be in the "Party Zone" and just wanted to use it as the hotel was booked solid. I always stay with Westin and this was the first time I have had a bad experience. I don't fault the hotel except for the fact that they should have moved those people to a meeting room downstairs instead of letting them have well over 50 people drinking and partying in a room next to other paying guests who were trying to sleep. I will definitely check to see who is near me the next time I check in.
June 10, 2013
Rated 5 out of 5 by Marinemom Wonderful staff
This was such a nice hotel. All of the staff we encountered during our stay were so pleasant and helpful. Loved this hotel and I look forward to staying here again.
August 11, 2013
Rated 5 out of 5 by Paula143 This hotel's front desk staff were excellent!
I was staying there for my daughter's wedding and had more family arriving each day. The hotel staff was courteous and helpful in every way! Definitely recommend.
October 7, 2013
Rated 5 out of 5 by Winnie The hotel has "A-1"customer service
The hotel is not only beautiful , but the staff there are all very accommodating, polite and friendly. They make everyone feel as if their stay is very important.
March 4, 2013
Rated 5 out of 5 by RichK Just as expected
Pleasant staff wherever you meet them in the hotel...when you need something they are there and when you want to just mind your own business, they don't intrude.
October 29, 2013
Rated 3 out of 5 by JoefromNC Sink clogged
Bathroom sink stayed clogged and took a long time to drain. The cleaning staff had to notice this problem when cleaning the room so why didn't they report it ?
January 13, 2014
Rated 3 out of 5 by jazzmoon Not what I expected
The hotel is nice, with good amenities, but all in all I was disappointed. Drinks were small for the price. Equipment in room not up to par. Food portions small.
February 18, 2013
Rated 4 out of 5 by Bren Director of Insurance
The experience was great. Staff was outstanding.
The bed wasn't as comfortable as other Westin's or hotels I've stayed in.
I would stay at this location again.
March 4, 2013
Rated 4 out of 5 by Valene This hotel has a warm friendly atmosphere.
Great location to conference center. Good attentive service. This was my second time staying at this facility and was pleased both times. Keep up the good work.
January 11, 2013
Rated 4 out of 5 by gl2020 good location
this hotel is located in a great place in charlotte. you are in walking distance from eating establishments/resturants; movie theathers, sporting events, etc..
December 11, 2012
Rated 4 out of 5 by diddy8 like it
It was very pleasant but I reservation was messed up to where we were in a smaller room but the staff was helpful and accomdating to help us welcome our stay
April 2, 2013
Rated 5 out of 5 by MellowFace High Quality Comfort
I had an excellent stay at the Westin. Any issue I had was immediately amended (a leak in the bathroom sink was fixed immediately). Room service was cordial and front desk met any requests I made in a timely manner. Every staff member I spoke with was extremely friendly and helpful.
The pool was disappointing...small and not very clean. No hot tub. The gym was well equipped but not air conditioned...even offered gym clothes + shoes for very low cost if you forgot to pack yours. The locker rooms were beautiful...had separate steam rooms for men and women. The hotel restaurant was great...also had a separate bar located in the lobby.
They were doing work on one side of the building and I'm sure this will enhance some areas that were plagued with evidence of work being done (plastic and platforms).
The location was perfect! Saved a lot of money on gas because it was right downtown/uptown Charlotte. Was able to walk across the street to the art museum and various restaurants and a few blocks to the epicenter. **The hotel could have charged less for all day parking.**
This would be my first choice for another stay in Charlotte.
August 24, 2013
Rated 4 out of 5 by Nani68 Helpful Staff
Excellent Customer Service Staff
June 27, 2014
Rated 1 out of 5 by slowcheckin Hotel demontrated poor planning to accomodate large groups
Check-in process was excessively long.
The front desk was not properly staffed to efficiently handle the large groups that were arriving at the same time.
March 26, 2013
Rated 3 out of 5 by lrsh Overcharged
Overcharged for Parking, now required to email a copy of parking receipt to get my money back in 7-10 days. This is a waste of my time for YOUR error.
February 4, 2014
Rated 4 out of 5 by Mike Great business stay
Nice property downtown. Lots of great restaurants within an easy walk. Nice clean downtown area. Suite Night Upgrade got us a very spacious corner suite.
June 13, 2013
Rated 4 out of 5 by CSerenari nice stay but package disconnect
We received an uptown view room and our parking was included in our Indulge Package. That was great. We appreciated that. The location was ideal and the staff was friendly and the breakfast tasted great. The only issues were the 40 minutes we spent waiting on Sat. night and Sunday morning as staff was trying to get familiar with the hotel packages we had and how to ensure our breakfast in bed option was paid in full. The package we had has fine print that apparently the staff isn't aware of, causing issues; but we were assured our breakfast would be paid in full. The Sat. night staff kept us posted, the Sunday morning girl disappeared for 15 minutes and came back with two bills, one was not ours. She did make an adjustment to pay our breakfast in full. On my way home I received an "updated" e-bill that didn't cover all of breakfast and also charged me an amount different than what I signed for. We are not the first to have package issues, so this seems to be an issue the hotel would likely want to work out ASAP because it's wastes valuable guest time and results in unauthorized charges which give the impression of shady operations.
October 7, 2013
Rated 2 out of 5 by ttrckt24 Average at Best
The one thing you expect from a hotel like the Westin is a very clean room -- there was trash in the drawers and on the floor from the previous guest.
October 28, 2013
Rated 5 out of 5 by twins1990 Wonderful facility/location to conference
My stay is generally overnight, so I am not in my room except mainly to sleep and shower. The facility is always clean and the staff are very helpful.
March 30, 2013
Rated 1 out of 5 by Fraquinho Poor poor service
- There was no shampoo or shower-gel in the bathroom
- Ordered breakfast and they FORGOT about it
- Next day, ordered breakfast and they were LATE
February 4, 2014
Rated 5 out of 5 by Laura20 This hotel is totally awesome
The hotel was great
The beds are so soft and comfy
and really aewsome.
The rooms are very clean and
bathrooms are also nice with
great bath products.
January 14, 2013
Rated 4 out of 5 by SCC13 Clean and Friendly
The hotel was spotless inside, and the staff was very friendly. Great location. The food is a bit pricey, but there are alternative options close by.
February 4, 2013
Rated 5 out of 5 by Robondo2013 Really Enjoyed Our Stay at Westin Charlotte
We had one of our best hotel experiences at the Westin Charlotte. Super comfortable bed, awesome room service, attentive staff. Highly recommend it.
October 21, 2013