Rated 5 out of 5 by Dan63 The Best!
This by far is the best SPG property that I have stayed, this covers the property itself, the staff, and the restaurants.
Great job by everyone there!
January 21, 2014
Rated 3 out of 5 by pilikito Disappointing
Booked a Deluxe Ocean View room.... but it looked right over the adjacent restaurant.... noisy delivery trucks and food smell nearly 18 hours a day. Never again.
March 17, 2013
Rated 4 out of 5 by gFredIII Excellent Location in Maui
The Westin Maui Resort has the best location in all of Ka'anapali. The hotel facility is fantastic. Staff were excellent. Over all a very enjoyable vacation!
June 26, 2012
Rated 5 out of 5 by Bird14 Beautiful
Everything was beauifull we were there on our honneymoon and both said we wouldn't need to leave the resort grounds to enjoy ourselves it was so nice there.
December 15, 2012
Rated 5 out of 5 by Allan51 Great hotel,never changes
My wife, Kathy, and I always stay at the Westin. The staff is friendly, the location is perfect and the view of the ocean and the sunsets are unbelievable!
October 31, 2012
Rated 4 out of 5 by fou97 hotel has good facilities
room needs improvements , complained 2 times about the room was not offered an upgrade or another room , food is expensive as well as coffee in Starbucks.
July 8, 2012
Rated 4 out of 5 by sacco maui
this hotel as nice location and great snorkeling close by.
April 17, 2014
Rated 5 out of 5 by Retired Awesome Resort
Family holiday. Arrived late evening and check in was quick. Room was ready with a great view. Facilities and services surpassed all our expectations.
May 17, 2013
Rated 4 out of 5 by Golfergrl Westin Kaanapali
Lovely hotel with good staff. Grounds are exceptional. Rooms in Ocean Tower do need upgrading (I understand that this is in progress). Good location.
February 27, 2013
Rated 5 out of 5 by Rockyroo Great location !! Great service!!
Wonderful property. Ideal location for shopping, walking on the beach, great restaurants. Clean rooms, friendly staff, everything was just beautiful.
March 9, 2013
Rated 5 out of 5 by hawaiitrip11 Westin Maui
Great place to stay!! The people were great - the beach was relaxing - the pool was amazing and I wasn't bumping into people everywhere. What a view!
December 17, 2012
Rated 5 out of 5 by RoccoLovesShug Outstanding Pool
The Westin was fantastic overall, but the adult pool (and surrounding landscape,birds and fish) is really second to none. We truly enjoyed the stay.
December 24, 2012
Rated 5 out of 5 by JSCP Awesome Stay
The staff and grounds were excellent. We had children ages 11 and 13 who just had a ball and enjoyed the entire stay. Keep up the nice work in Maui.
August 8, 2012
Rated 2 out of 5 by Popprincess Unsatisfactory Stay at Westin Maui
Very disappointing stay at antiquated Westin Maui with poor service. Room carpet was old and dirty. Staff attitude was unprofessional and unhelpful.
February 15, 2013
Rated 5 out of 5 by MauiLover Excellent Service
The hotel initially messed up our room but the General Manager quickly stepped in and took very good care of us. We were very pleased with out stay.
March 31, 2013
Rated 4 out of 5 by kingrat Third time we have stayed here and will continue to in the future.
Despite being here during major renovations, it was still nice. Looking forward to future stays. Newer restaurant sounds like a great improvement.
October 27, 2013
Rated 5 out of 5 by Bbkings Overall, exceptional experience
Was here for our honeymoon. Our experience was exceptional, from the food to the staff, and the rooms. Had another great taste of Maui. Awesome!!!!
March 7, 2012
Rated 3 out of 5 by mau1 Beautiful Property just ok experience
Staff was mostly friendly but did not make you feel engaged or entertained.
Not enough pool service, and most times was avoided by the one person
December 5, 2012
Rated 2 out of 5 by ChiBrit2014 Unresponsiveness to room uncleanliness
We checked in today for our Honeymoon. After spending the past week in the most amazing hotel in Kauai, we were excited to start this leg of the trip. The staff was friendly upon check-in and the hotel looked very impressive with pools and wildlife throughout. The problem started when we got to our room, which had very mildly been cleaned and come to find out, there was urine all over the toilet and floor, along with dirty carpet, indicating that the room needed further cleaning. We asked the staff if they could send someone to clean that portion of the room, to which they said they would. An hour passed and we needed to leave for our dinner reservation and hadn't seen anyone come by, so we stopped by the front desk to check. They said they were sending someone up immediately. Five hours later, after returning, our room still had not been cleaned and, upon returning to the front desk, we were informed that the cleaning staff had left for the day, so we either needed to stay in our room and wait for the staff in the morning or move to a room that wasn't as good as the one we were paying for, still at the same cost. We weren't about to downgrade the room for the same cost, so we decided to stay in our room and find a solution since we couldn't use our bathroom. After speaking with the hotel manager, he was able to arrange for someone to come up and clean some of the areas so we could use the facilities while we waited for the staff to arrive in the morning.
Had this situation not happened or had the staff addressed it more urgently, we'd likely be giving this hotel a higher rating as it seems to have potential for a good stay based on location and amenities. The prices are steep and seeing as we're here for a special occasion (and both SPG members), we expected more.
June 14, 2014
Rated 5 out of 5 by SidB Great location and property
This is a great hotel with excellent pools. Great for kids. Food is reasonably priced, as well, specially if you use the Happy Hour deals.
December 5, 2013
Rated 5 out of 5 by Danielle EXCELLENT STAY!
We had a fantastic stay! Everything about the hotel was perfect! This was our 3rd time and would stay again and recommend this hotel! Mahalo!
March 14, 2013
Rated 5 out of 5 by Tamm Great stay
I have always enjoyed this hotel but this was my first stay as a platinum member. I was upgraded to a corner suite and felt very pampered.
November 6, 2012
Rated 4 out of 5 by AK2013 Hotel Concierge very gracious and helpful
We just loved our experiences with your concierge, Shirley E! She was so helpful and we always looked forward to seeing her smiling face.
January 8, 2013
Rated 5 out of 5 by zekester this hotel has best location
Shopping, resturants, the beach and excursions all at one beautiful hotel. In addition the staff is very professional and always helpful.
March 27, 2013
Rated 4 out of 5 by jgzjkiwis Wonderful hotel
We have stayed here 4 times as a family with teenage children and have enjoyed it every time. the staff are very good and most helpful.
October 20, 2013
Rated 5 out of 5 by happygst2012 Home away from home!
This was our 5th stay at the Westin Maui and once again, what an amazing stay. Gia the front desk manager was great. We'll be back soon.
September 13, 2012
Rated 5 out of 5 by shells Beautiful Property
Beautiful property with live flamingos. Super friendly staffs. Good location. Heavenly Bed, of course. Will definitely go back again!
August 16, 2012
Rated 5 out of 5 by RDMWorldTravel Clean and Pleasant
Everything was great. the property is showing some age ans some rust visible, but I guess that's normal being so close to the ocean.
January 28, 2013
Rated 4 out of 5 by MNtraveler Great property
Great property right on the beach in Maui. Clean rooms and facility. Everything you need on site. Or walk to small mall next door.
October 24, 2011
Rated 5 out of 5 by TomandJanet Excellent experience.
THIS hotel far exceeded our expectations on Cleanliness, Service, Value and the location on the Beach was absolutely wonderful.
June 7, 2013