The Westin Maui Resort & Spa, Ka'anapali

  • 2365 Kaanapali Parkway,
  • Lahaina
  • Maui,
  • Hawaii
  • 96761
  • Stati Uniti
  • Mappa

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Rated 3.8 out of 5 by 818 reviewers.
Rated 4 out of 5 by Kaanapali Oasis This Westin was above average for the staff, but average for the facility with some notable exceptions. The pool is great, and the public spaces are very nice. However, the rest of the hotel really needs some face lifting. It does look as if some construction is occurring with the hotel. There's not much to recommend it from the front of the hotel as you drive up to it. The parking is a challenge, to say the least. Every night when we arrived back at the hotel, the parking lot for self parking was full. The good thing about that was that the valet takes care of the vehicle at no extra charge. The bad thing is that, obviously, there are not sufficient facilities for the guests. Maintenance of the property is somewhat of a challenge. The air conditioning was hit and miss (mostly miss). Hot water for shaving in the morning was a five minute ordeal at the faucet and then it was still lukewarm. The breakfast buffet is a typical high price, but missing the usual items at most Westin buffets like smoked salmon, Eggs Benedict, et cetera. Overall, I give it a rating of four. However, the location is absolutely stunning. If that were the sole criterion, it would rate a 5+! November 4, 2012
Rated 3 out of 5 by Westin Resort and Spa in Ka'anapali (Maui, Hawaii) The resort is nice; the outside areas are all very well done. The nature pond through the entrance is very appealing, as well as the swimming pools, and over-all design. However, the rooms and internal structure were something else. The rooms are tired and in need of updating/repair. The wallpaper was bubbled up on the walls, there was something that was flooding the hallway by the elevator, and there were a lot of small things that needed attention but were not getting it (lights falling off the walls in the hallway, stains on all the carpeting, etc.). Seems like it was great when it was built but has fallen into a level of disrepair. There was also a massive construction project going on while there. We were not aware of this when booking (only once we arrived), and as you can expect it really affected our time there. It was non-stop noise the entire time the work crews were on-site. It started in the morning, and went throughout the day until the evening. Forget sleeping late, or enjoying a quite day by the pool because all you heard were Sawzalls and hammer drills. I would not recommend this place until all the construction is over with and the place has been cleaned up. October 4, 2013
Rated 5 out of 5 by hotel maid all the staff was awsome. especially the hotel maid,Donna. she should be awarded for her kindness and generosity. March 20, 2012
Rated 4 out of 5 by Great features and very accommodating staff Average appearing rooms.....need updated paint/paper. Bathtub rusting at overflow drain. Small fridge too small March 12, 2013
Rated 5 out of 5 by Great Vacation Hotel Only stayed 1 noc. Very clean & comfortable. Staff very pleasant & helpful. Best location on Kanapalli Beach. November 1, 2012
Rated 4 out of 5 by Hotel ideally located with plentiful activities Enjoyable family vacation. Hotel is ideally located and has activities available for everyone of all ages. August 12, 2013
Rated 3 out of 5 by Westin Maui The grounds and location were great The room smelled of mildew and needs to be updated Needs More Hot Tubs February 4, 2013
Rated 5 out of 5 by Great Service Once again, the Westin Maui staff provided outstanding service to me and my family. We love coming here. February 25, 2013
Rated 4 out of 5 by Best Location Everything was great except it took over 45 minutes with checking in process because we had 7 rooms. :-( January 23, 2013
Rated 3 out of 5 by This hotel needs to train Your service to a loyal customer was well below standards. I need to reconsider where I give my loyal! September 25, 2012
Rated 5 out of 5 by No ka oi Absolute favorite place to stay on Maui. Great facility and staff, it will exceed your expectations. August 26, 2012
Rated 5 out of 5 by whales what a place to view the whales. from the room, yhe pool, the restaurant, the beach. just fantastic February 13, 2013
Rated 5 out of 5 by A beautiful pool & beach Hotel staff was truly nice. The hotel looks really good. We do find the legendary comfortable bed! February 17, 2013
Rated 5 out of 5 by Food Food quality and menu has always been a concern for me. Owning restaurants I always compare menus. January 11, 2013
Rated 5 out of 5 by Hotel has great features Clean and nice rooms. Friendly service and great location. December 1, 2013
Rated 4 out of 5 by Room Feel the rooms needed a makeover. Furniture chipped,sofas looked not clean and Worn. Beds great. December 14, 2012
Rated 4 out of 5 by Dr. Dyer Conference Flew all the way from Boston to sit in a dreary meeting room WITHOUT windows in beautiful Maui February 1, 2013
Rated 5 out of 5 by Great Trip! We had a great time during our stay and can't wait to come back to see the remodel! September 22, 2013
Rated 3 out of 5 by great swimming pools swimming in pools and ocean very good .the rooms were not very good at all. October 22, 2013
Rated 2 out of 5 Not typical Westin This hotel is at best 3 star hotel with 4 star prices. It is not worth the money. October 2, 2013
Rated 5 out of 5 by Great location Everything about this resort was good, from location, pools, gym, and the friendly staff. December 3, 2012
Rated 5 out of 5 by Excellent I loved the room. It was quiet. The bed was comfortable. The shower head was marvelous! August 20, 2012
Rated 3 out of 5 by Old Old and rundown staff very indifferent. If not for Kia trip would have been a bust! July 17, 2013
Rated 4 out of 5 by Good times / Bad times We were a party of four and stayed at the westin maui for 6 nights in June. All in all we had a great time, the facilities of the hotel were great, especially the fantastic outdoor pool area, and the staff was really friendly and helpful. We were up-graded to an ocean front view room with no extra charge. On the day we checked out, having an evening flight, we had full access to all the hotel services and were given a hospitality suite to shower up before leaving. There are a few things altough that did not meet our expectations. Even though the lobby and and all downstairs area are elegant and nicely furnitured, we cannot say the same for our rooms. The rooms need a serious renovation ! The most disappointing thing were the bathrooms as they are very 70s like. We also had problems with the bathtubh draining... The furnitures in the room were battered and have definitely seen better times. Having experienced different westin hotels around the world, we can say that this aspect of the westin maui was quite a disappointment. We think they really need to invest some serious money in the rooms renovation/makeover and bring them to the 21st century ! Apart from that, as said before, we had a great time. June 13, 2012
Rated 4 out of 5 by 4th time staying at this Westin This was our 4th stay at this Westin Resort and we'll be back again...loved it. September 25, 2012
Rated 4 out of 5 by Needs Updating Great Location but the rooms in the central tower are tired and need updating. August 31, 2012
Rated 5 out of 5 by Hotel very comfortable Once all work is complete it will be hard to find something nicer October 10, 2013
Rated 4 out of 5 by Great Location Great views, location and ammeneties. We would definitely stay here again. February 10, 2013
Rated 5 out of 5 by A Piece of Paradise in Kaanapali, Maui Beautiful grounds and pools and hotel employees were very service-oriented September 21, 2012
Rated 5 out of 5 by Paradise wonderful!! The staff were great, and very helpful. The beds are so comfy! October 30, 2012
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