Rated 3 out of 5 by ZEEE Poor SPG recognition
The hotel is beautiful and is in a nice location by the water front and many sporting venues. However the parking options are limited for those that are budget conscious. The rates are $40 for concierge, $30 for off site parking 2 to 3 blocks away or parking a block away in public parking for $25. In the winter with the cold, snow or rain your pretty much stuck with the $40 which, to give them their due, was pretty efficient. My major problem is the lack of recognition for SPG membership. Their is no free WiFi or internet that I was told about and when I asked for a later check out because we had an MRI appointment for our infant at sick kids and it could run late the latest they would give is 1pm without paying an extra $50. Any other hotels I have been at in TO have at least given until 2 pm without any problem and more if things were slow. Anyway we packed our bags at 9am and left our things in the sick kids parking lot until 2pm. Anyway not really a place I would recommend for budget conscious family travel unless you get a really good deal. I might return to this hotel, but only in the summer when I would be able to walk everywhere and enjoy the harbour front.
February 1, 2013
Rated 5 out of 5 by Mok3 Instructions for Starting the Day
Swim. Hot tub. Steam bath. Sauna. Cold shower. Steam bath again. Cold shower. Cup of coffee. Repeat again tomorrow.
May 3, 2013
Rated 5 out of 5 by StLouisWoman True Romance
The view of Lake Ontario was extraordinary. We watched sailboats, ferries, airplanes -- it was incredibly relaxing.
September 5, 2012
Rated 5 out of 5 by dashap Thanks for a great stay
My room was great, the location was perfect, but most of all, the staff were all fantastic. Thank you.
October 21, 2013
Rated 4 out of 5 by Daval Good lobby area. Rooms okay.
Not the most luxurious of rooms. A bit outdated as top hotels go these days. Lobby is pleasant. Staff very good.
March 28, 2013
Rated 4 out of 5 by Raulglr6 Business stay
Good location and good services. A lounge bar with a better atmosphere and facilities would be a great improve.
April 11, 2013
Rated 4 out of 5 by Pituca Great location, nice and helpful staff
Friendly and helpful staff, good accommodations with beautiful lake view.
Convenient location and good service.
October 28, 2012
Rated 1 out of 5 by Snape Very disappointed
Arrived at this property after midnight. I had specifically requested a room with two beds since I was travelling with my sister. We haven't shared a bed since we were kids. Anyway, for whatever reason, they decided to upgrade me to a king "suite," so we accepted the arrangement w/ a roll-away bed that I would sleep on. Upon arrival to the room, we learned it was essentially a quasi-oversized room. The toilet didn't work either, so we asked to be downgraded to the room we had originally booked. That room had a busted fridge, but I gave up trying to speak with the front desk since it was almost 1am. The following day, I had tried to get my car from the valet for a quick trip to the east of downtown Toronto. I called 10 minutes before arriving downstairs, and spent another 25 minutes waiting for my car. It gets worse. Upon my return to the hotel, there was a line-up of vehicles that went all the way down Harbour St. in both directions. It would take another 30+ minutes to reach the front door and have my car parked by the valet. It would have been way faster (and cheaper) if I had parked in the garage down the street than rely on the hotel to provide a compete valet scheme.
April 16, 2013
Rated 4 out of 5 by Adrenaline Adrenaline
Comfortable and convinient. Easy access to lake front. Easy dog walking. Room / bed comfortable and clean.
June 1, 2013
Rated 4 out of 5 by TonyW Great Service
This Westin is excellent in terms of service and staff. Very clean facility that matches Westin standards.
March 15, 2013
Rated 5 out of 5 by Jacko Comfortable stay
A great comfortable stay in the heart of Toronto. Great location, great comfort, great food, great hotel.
September 30, 2012
Rated 5 out of 5 by YukonPrincess EXCELLENT service. Staff exceeded my expectations
The service of the room staff was outstanding.
The hotel compensated for any mistakes or misinformation.
February 16, 2013
Rated 3 out of 5 by Jeff1979 Hotel accounting needs imporovement.
three other families have charges they did not make...I have bar charges that I did not make either.????
May 7, 2013
Rated 3 out of 5 by molar disappointed
the worst showers ever! no pressure, eco-friendly to excess.
no complementary wifi, in this day and age.
March 28, 2012
Rated 4 out of 5 by joseph416 Great stay
Always enjoy staying at the Westin Harbour Castle Hotel - staff are friendly and lobby is refreshing.
August 13, 2013
Rated 4 out of 5 by Laws Hotel Services
Hotel is busy and staff does a good job of answering guest questions and meeting Westin High Standards.
October 22, 2012
Rated 4 out of 5 by Joe1965 Great Hotel stay
It was a pity that my stay lasted only 4 days. very professional staff and hotel catered for our needs.
November 20, 2012
Rated 5 out of 5 by Ultra123 Banquet facilaties
The room was great but breakfast supplied in the ball room the next day was cold including the coffee.
February 22, 2013
Rated 2 out of 5 by Hotelie Hotelie
Cold, corporate hotel that sticks platinum guests in tiny rooms that are dark and cold. No thank you.
January 23, 2012
Rated 5 out of 5 by Perky55 The staff
Went above and beyond. Very friendly, courteous and met all my inquiries with regard to the facility.
December 18, 2012
Rated 5 out of 5 by maryd520 loved it
They took my reservation last minute at a discount because of a snafu at another hotel 3 locks away!
October 30, 2012
Rated 3 out of 5 by May72 OK
The hotel needs some renovation. It does not have the WOW factor that many other Westin hotels have.
November 23, 2012
Rated 3 out of 5 by ScillyGirl Best view in town
Nice hotel, with fantastic views over the Toronto Islands. Restaurants expensive, but food is good.
April 30, 2013
Rated 5 out of 5 by Misty excellent location,beautiful hotel
Excellent location, room was clean with a great view, staff were friendly and provided fast service
April 16, 2013
Rated 3 out of 5 by Joules Great Location
Can't fault the hotel's location, but feel improvements could be made in customer service and care.
October 8, 2012
Rated 3 out of 5 by VIP1 TIFF2013
Overbilled by $2128.39 and accounting at the hotel has still not gotten back to me or company.
September 10, 2013
Rated 5 out of 5 by OACCAC Always an enjoyable stay
Here for a conference this visit but always feel I've gotten value for the money and feel special!
June 19, 2012
Rated 5 out of 5 by mc55 my stay
I had a great stay, service was great, room was wonderful, staff were friendly and accommodating.
March 31, 2013
Rated 4 out of 5 by Stella806 Stay for OMCA
The hotel and staff where great.
December 16, 2013
Rated 4 out of 5 by Seokuee Clean and Cozy
The westin harbour castel at Toronto was clean and cozy. I really enjoyed at westin.
October 7, 2013