Rated 5 out of 5 by RJCJ0812 What an awesome resort! !
Awesome room. Great bed. Superior service. Would highly recommend.
May 14, 2013
Rated 5 out of 5 by TeeJ Westin Maui is a great place to stay
Beautiful grounds, nice rooms. Try the pool slide, it's very fun.
December 18, 2012
Rated 4 out of 5 by SPGSLT Excellent grounds but need more front desk staff
Recommend additional front desk staff. Waited 20 min to check in.
December 22, 2012
Rated 5 out of 5 by Bill The location is incredible
We had a great week and the staff at the hotel was fantastic!!
January 25, 2013
Rated 3 out of 5 by Sunkissed Needs updating
Great location and pool. Rooms need plumbing work. Kind staff.
February 24, 2013
Rated 5 out of 5 by jk98 never have to leave resort
what caught my attention was the friendliness of staff!!!
October 7, 2013
Rated 3 out of 5 by wildfirekunal Noisy and commercial
This was my first trip to Hawaii - my wife and I usually stay at Starwood properties as this brand provides the best in class customer service. However we ran into a few problems at this hotel - mainly because it was packed with families and children - which made the place noisy and difficult for the staff to keep up with the high number of guest.
- First, there is no extravagant recognition for SPG Gold or Platinum guests. As I am a Platinum member, we got free breakfast, internet and access to the spa area. However the rooms were average. The first room they assigned was facing the parking lot - so we got that changed immediately. Don't expect a suite upgrade!
- This place is loud and all about spending $$, If you are going to relax, don't stay at the Westin Maui. If you have family and want comfort, Westin Maui will be a good choice.
- We opted for the "Green Choice". However if you opt for this option the hotel WILL NOT clean your room - in other words, they will not pick up thrash from your room etc unless you make a request.
I shared my concerns with the managers at the Westin Maui - Jeff and Kya. Apparently lot of gold and platinum members stay here so it is difficult for them to provide room upgrades to everyone.
July 14, 2012
Rated 5 out of 5 by suzers beautiful resort
Wonderful staff and beautiful beach and resort wss amazing
April 23, 2013
Rated 4 out of 5 by JanS5 Great Location
Loved the spa and gym and pool and location on the beach.
December 19, 2012
Rated 4 out of 5 by jmiller ok stay
hotel was nice was told they were remodling looked dated
January 14, 2013
Rated 3 out of 5 by Kris Family vaca
Hotel needs to update the rooms. Grounds are beautiful.
March 30, 2013
Rated 5 out of 5 by Chessie This is a fantastic westin hotel with superb location.
From check in to check out, everything was first class.
December 4, 2011
Rated 5 out of 5 by 808Ohana This hotel has friendly staff
Everyone was helpful, accommodating, and friendly.
May 3, 2013
Rated 5 out of 5 by Reta13 Features
hotel met all expectations and visit was enjoyed.
March 8, 2013
Rated 5 out of 5 Sad to leave
I couldnt have asked for a better experiance.
September 16, 2013
Rated 4 out of 5 by Tracie111 Great beaches
Great beaches and pools, central to activities
August 10, 2013
Rated 5 out of 5 by AaronMD exceptional location
the best part was that everything was so close.
March 10, 2013
Rated 5 out of 5 by War714 The staff is awesome!
Along with great features the staff was amazing
March 13, 2013
Rated 2 out of 5 by Likescleanrooms Room needs updating and serious cleaning
Recently spent 2 nights at the Westin. The lobby was beautiful and the pool area had a slide that my daughter thoroughly enjoyed. However, the room was small, dated, and dirty. Upon entering, there was hair in the bathtub, a thick layer of dirt on the bathroom vent, dead bugs in the bathroom light fixture, and rust around the bathtub fixtures. When I proceeded to put some drinks in the refrigerator, there was a bunch of bathroom hair right next to the frig. Gross! Additionally, there was rust and peeling on the 30-year old frig. The counter also looked like it had not been dusted for a long time. Although housekeeping came to remove the nasty hair, minimal housekeeping was done on a daily basis. Towels were replenished, but creamers, shampoo, and conditioner were not. The air conditioner worked inconsistently, even when the sliding glass door was closed. At times, I had to open and close the door several times in order to get the barely working air conditioning unit to turn on. Without the AC, the room would get hot and musty smelling. Given the status of the room, I would most likely not stay here again despite the impressive pool area. I was glad to leave after 2 nights and am currently staying at a spacious and clean condo instead.
July 27, 2012
Rated 3 out of 5 by Mari Lots of missed opportunities
The property did not utilize its space well.
March 3, 2013
Rated 5 out of 5 by Mike165 The Maui Westin has great staff!!
Great time; highly RECOMMEND
October 26, 2013
Rated 5 out of 5 by KGhordon A Wonderful Stay!
I selected the Westin Maui Resort & Spa thinking I had visited in the past. However, upon arrival, I realized I was mistaken. What a great mistake to have made!
From check in to check out, my experience was first class. I was acknowledged immediately as an SPG member, and even though I booked on points and cash, I was immediately given an amazing, ocean view upgrade in a recently renovated room. The renovations were clean,simple, comfortable and created a very relaxing experience.
Throughout my stay, the service was excellent. Even when I checked out, I was able to hold on to my towel cards so that I could enjoy the pool until my departure. Also, I was given access to a hospitality suite (after I had checked out) so that I could freshen up before my flight.
I had a great experience and want to point out Joven at the front desk. Very nice, very helpful gentleman, and I was impressed that he addressed me by name as I don't believe we had been previously introduced.
The Westin Resort & Spa was exactly the relaxing setting I needed, and I am already planning my returning for February with my family!
Note: I am aware that there are still rooms awaiting renovation. Thus, my comments regrading my accommodations during this trip may not reflect the experience in those rooms.
December 17, 2013
Rated 3 out of 5 by Jason8951 This hotel was good
This hotel was good in some part
July 28, 2013
Rated 4 out of 5 by GirlsTrip2013 Under construction
The grounds are beautiful. Note that there is construction ongoing as this is not noted on the locations website unless you read comments. This should be clearly noted. The standard rooms are quite small and no upgrades were available (I'm preferred plus) which is a common theme from comments I've read from people with higher status. Bottom line, book the room you really want. Overall I would recommend this hotel, my biggest disappointments were not being aware of the construction and the check-in staff. The women who helped with check in was not very pleasant , she indicated the website states the hotel is under construction for over a year now and assigned me to a room with only a king sized bed after confirming with me two doubles. After reaching the room I attempted to call down to the front desk where after several attempts I could not reach. I walked back down to find her on what appeared to be a personal call which she then discontinued when she saw me. She was unapologetic about the mix up of the room saying her chart noted the room as having two beds. The new room while freshly updated was directly next to construction. After traveling all day from the east coast, it was certainly not the warm welcome I would have expected from a Westin property.
October 16, 2013
Rated 5 out of 5 by Shlee Perfect location in Paradise!
Perfect location in Paradise!
May 28, 2013
Rated 5 out of 5 by AB702 Overall Stay
Great experience all around
July 31, 2013
Rated 5 out of 5 by Viki59 Fantastic.
loved every minute of it.
April 3, 2013
Rated 1 out of 5 by Nicole05 Unhappy with the resort
Very dissatisfied with this hotel, we came here for our honeymoon and this hotel was highly recommended by many people. When we checked in, we were promised a beach front room, we received a view of the lower roof. The room was dirty when we checked in. We went to the desk and they changed our room to a beach front view. This room was much better, but the towels were stained and the water was not filled daily as promised through our resort charges. The hotel was under massive construction which we were aware of upon booking, but the construction was not supposed to start until 0900 and it would start daily around 0700. It would wake us up around 0700 on the dot daily, not a pleasant way to wake up on vacation. The staff was not helpful at the front desk. The adult bar would close at 6pm when it was supposed to stay open until 10 pm. The spa was never warm in the morning and if we wanted to use the stem room it was an extra charge on top of the 30 dollar resort fee. There is much more I could say, but I will finish with saying I was very unhappy with the resort especially since so many people recommended this resort.
I will say though that the concierge, Mino in particular, and the tour people were very helpful.
Also that the beach was beautiful right off of the resort.
October 23, 2013
Rated 2 out of 5 by MauiWestinDust Layer of dust in mountain view room
I returned home from my family vacation in Maui and I had stayed in your hotel for 4 days and 3 nights from Feb 14 to 17. Overall, the stay was not pleasant and unsatisfactory because the room (mountain + parking lot + construction site view) where I stayed was so old and rusty and lots of parts need to be improved. Most of all, there were a layer of dust in the room everywhere, when I entered the room after checking in. There was dust on the tables, ice bucket, bed heads, coffee machine, mirrors, phones, even a TV remote control, and so on. I am pretty sure the room had not been cleaned for a few days, at least. This is not acceptable at all! I immediately ran down to the front desk, but a staff at the front desk insisted that they clean rooms everyday. I then asked to speak with a manager and I was available to speak about my concern to a Housekeeping Manager. It seemed that she responded well. She visited my room next day and resolved my issue by making a cleaning lady clean my room when we went out for dinner. I was happy about the prompt response and I truly appreciated her follow-up.
Overall, your hotel is below my high expectations in the Westin. I hope your hotel will maintain high quality of the Westin through the cleanness of rooms and the kindness of staffs for the future guests.
March 8, 2013
Rated 2 out of 5 by Tom317 Huge Disappointment should have moved to another hotel
Arrived to be downgraded from confirmed suite upgrade. Staff at front desk and valet very poor. 50 minutes waiting for luggage to be brought to room. I went down to lobby to be told by SPG desk "we will have it right up in 15-20 minutes" I went and found my luggage and started to bring it up; only then did they help. Then go to use fitness center and key doesn't work; at front desk "you have the wrong key" as if it is my mistake. Get card for breakfast forget it upstairs and ask front desk for new card, "No you have to go back to your room to get it"; I need special card for breakfast, card for fitness center, card for room and card for towels. This is crazy. Go to Relish to eat lunch food was terrible. Other than breakfast since it was complimentary we don't eat at property until last day for lunch. Poolside server confides she is only staff ( others on vacation and quit but they are hiring!). Try several times to meet with GM and Front Desk Manager never around; leave my cell for them to call me very first day saying can they call me around "11:00 am". First attempt by them is 5:40 pm that day. Finally after confirming on check in that 4:00 pm checkout was fine on the last day they say we have to move to another room. Very poor staff interaction with any guest let alone Platinum. One hot tub that might seat 8-10 people comfortably is unacceptable especially after an extended renovation. I just really kick myself for putting up with all the sub par performance of the staff. Only friendly people were house keeping, spa and pool side bar tenders! No sense of trying to Wow the customer here.
March 8, 2014