Rated 4 out of 5 by wazzucoug Good stay
Only one night. staff was great. I arrived in Seattle at 9am and check-in wasn't until 3pm. But that was no problem as they got me in a room with no hassle at all. It wont be forgotten next time I'm in town.
December 5, 2012
Rated 3 out of 5 by MARLOW ROOM COMMENTS
I WAS VERY DISAPPOINTED THAT THE REFRIGERATOR WAS FULL WITH ALOT OF JUNK?WE WENT TO PIKES MARKET AND WOULD HAVE WANTED TO PUT SOME DRINKS AND FRESH FRUIT IN THE FRIG. FOR A 5 STAR HOTEL I WAS DISAPPOINTED THAT I WAS NOT ALLOWED
TO USE THE FRIG.WE HAVE STAYED AT ALOT OF 5 STAR HOTELS AND I ALWAYS HAD A FRIG. THE SINK LEAKED, THE BATH TUB LEAKED, AND THE POOL WAS SUPPOSED TO BE HEATED AND IT WAS VERY COLD? FOR THE PRICE I THINK THAT WAS TO EXPENSIVE FOR WHAT WE GOT?
I DID THINK YOUR STAFF WAS EXCELLENT
AND ESPECIALLY AMANDA AT THE FRONT DESK, SHE IS AN ASSET TO YOUR HOTEL AND SHE DESERVES A RAISE. TED WAS ALSO VERY HELPFUL IN GIVING US IDEAS ON WHAT TO DO. I THINK WHEN YOU WALK INTO A 5 STAR ROOM YOU SHOULD SAY WOW LOOK AT THIS BEAUTIFUL ROOM. IT WAS A PRETTY VIEW AND WE DID ENJOY THAT. THERE IS NO REASON WHY YOU SHOULD CHARGE SOMEONE TO PUT THEIR STUFF IN THE FRIG, WE NEVER EVEN BOUGHT ANY OF THE JUNK THAT WAS STOCKED IN THE FRIG, THAT WAS AN INSULT. ALSO IT WOULD HAVE BEEN NICE TO HAVE A VASE SO I COULD HAVE BOUGHT A BEAUTIFUL BOUQUET OF FLOWERS AT PIKES MARKET DURING OUR STAY.
August 9, 2013
Rated 5 out of 5 by Sharon474 Great!
This is our second time here and all expectations were met. The concierge Judy was especially helpful and friendly, we were blown away by her customer service - top notch. Would definitely stay here again.
September 1, 2013
Rated 4 out of 5 by Jim30 This hotel is a great location downtown
Disappointed that free wifi was not available in our room. I would think in today's world, everyone is electronically connected. Only hotel I have stayed at recently that charged for wifi.
January 10, 2014
Rated 3 out of 5 by Nospa There is no spa
The hotel was nice. Pool temp was great, the whirlpool is great. But the spa is from another company and about 5 blocks away. The Vida spa is very nice. The pool is not easy to access from the south tower.
September 20, 2012
Rated 5 out of 5 by majalala just what I wanted
lovely room...staff is well trained...
lobby is delightful..
hotel close to the venues I attended
March 23, 2014
Rated 5 out of 5 by Geri1213 Consistently Comfortable
I always enjoy my stays at the Seattle Weston. The staff is friendly and eager to please. The rooms are clean and the beds are super comfy. I've almost always been upgraded to a water view room. Love it!
December 7, 2011
Rated 5 out of 5 by Sparky05 Perfect Downtown Location
This hotel is in a perfect downtown location to walk all around the central downtown area! The staff is very polite; the hotel was very clean! Ask for a high floor room as the views at night are amazing!
October 4, 2012
Rated 5 out of 5 by FBphila Great experience at the Westin
The Westin in downstown Seattle provided me with a great and comfortable room during my recent stay. The staff was professional and courteous. I will definitely stay there again when I travel to Seattle.
March 20, 2013
Rated 4 out of 5 by Paradise Great location and Great View of downtown Seattle
We had a great stay, the room is very comfortable, the view is amazing, the location is super convenient! The staff was very helpful, the only downside is the size of the swimming pool, it's very small.
May 29, 2013
Rated 3 out of 5 by WorldAdventurer Expectations not met for a Westin
Food service and hotel location was excellent
Disappointed that some amenities were not in room as customary for a Westin hotel & many light bulbs throughout room & bathroom were in a burned out status
June 26, 2013
Rated 3 out of 5 by Nikki1 OK
The hotel was OK. It needs an update. Especially the carpet & towels in the room. I don't have sensitive skin but all of the towels were hard & rough on my skin. For a Westin hotel, I expected better..
August 13, 2012
Rated 5 out of 5 by VisitSeattle01 Great Hotel .... Great Location
Great Seattle location. Opened the curtains in my room and there was the space needle. Close to restaurants, transportation, etc. I definitely recommend and would stay here again when I am in Seattle.
September 2, 2012
Rated 3 out of 5 by Penny2012 Excellent valets and bellmen
Disappointed in the cleanliness of the bathroom. Shower floor was dirty. Room not stocked. Did call front desk and they restocked it but disappointed it was not taken care prior to my arrival.
November 10, 2013
Rated 4 out of 5 by Rhino Seattle's Best
I stayed here one night for a cruise. Well treated. Concierge was well above average.
Sent us to the best seafood and then breakfast in Seattlle.
Property is a little dated. But still very nice.
October 21, 2011
Rated 5 out of 5 by rshein Concierge Desk
Folks at the Concierge desk were outstanding. Regardless of whether our questions were about restaurants, directions or tourist destinations they were extremely knowledgable and very, very helpful
October 22, 2012
Rated 4 out of 5 by RC4PAX Hotel is well-located
This hotel is very well-located within Seattle. Right near Westlake Center and monorail to Seattle Center, downtown shopping all around and walking distance to Washington State Convention Center.
September 3, 2013
Rated 4 out of 5 by 5150marathonman The hotel great features
Enjoy what I would call the tree shower. The only complaint I have is you need more dresser storage. i was by myself it was manageable, but with more than 1 person it could make it uncomfortable.
June 24, 2013
Rated 2 out of 5 by dd1111111 Outdated Westin
This bed was not "heavenly". Old rooms and scuff marks on doors.
March 28, 2014
Rated 3 out of 5 by charmingwilliam Good but not great
-Westin is well located, just 1-2 blocks from all downtown shopping.
-Easy access off I5, easy access to parking ($43.00 per night tax included), surrounded by abundant cheaper parking.
-Fast elevators, good restaurant called Relish in the lobby.
-Great rain shower heads in the shower and cheerful check-in staff.
Interesting $5.00 voucher in exchange for room cleaning per day, good to use for breakfast downstairs.
-Very comfortable pillows and lots of them.
-One morning with no hot water and a couple of showers were warm but not hot enough to enjoy.
-Was kept waiting in line at the Concierge while she listened to some bar owner telling her how good his bar was and that she should recommend it to her guests. When I brought this to her attention she didn't see anything wrong with keeping a paying customer waiting!
-Reading chair in the room wasn't comfortable for reading.
-Dirty tray of dishes and wine glasses from another room stayed on a table opposite the elevators on our floor (31) overnight.
-Messy display of loose wires under the bedside table to power the clock/radio/lamp.
December 31, 2013
Rated 5 out of 5 by Peter35 Top Quality Service!
Usually Check-in service at the front desk of hotels seems to be impersonal and rushed.
At the Westin I felt like the staff cared about my stay.
Made our Birthday weekend even more special!
June 18, 2012
Rated 2 out of 5 by Rogue This hotel needs a face lift
My room was never made up till I called downstairs, the dust was horrible behind , curtains, dressers and such. bathroom door would hit the shower tub, terrible layout. old sheets and towels.
February 11, 2013
Rated 5 out of 5 by Bob1066 great downtown location
We really enjoy staying at the Westin in Seattle. The central location, close to shooping and some great restaurants is perfect. The top floor rooms with a view of the ocean are wonderful.
November 29, 2012
Rated 5 out of 5 by mgapsych Great location
Great location, clean hotel, and helpful staff. The pull out sofa was not very comfortable and certainly did not sleep two people, however, a roll away was quickly provided upon request.
August 15, 2012
Rated 5 out of 5 by Nancy62 GREAT EVENING
We arrived in Seattle a day early for a Cruise and needed accomindation for the evening. We were very impressed with the friendly staff, the food in the cafe' and the wonderful location.
September 1, 2012
Rated 3 out of 5 by lovemydogs13 Paid for a suite got 2 adjoining rooms
Pretty disappointed that i paid for a suite & they gave me 2 adjoining rooms. yes, the 2nd room was a murphy bed that converted into a sofa but overall for the price, i was disappointed.
November 28, 2012
Rated 4 out of 5 by pleaton6060 Fed Ex Business Center
I paid $3.65 to print my boarding pass. I was shocked when I had to insert a credit card to log on. I went to the counter and said "I'm a guest of the hotel. Why do I have to pay?" The girl said "because this is a FedEx Business Center." Needless to say I was not happy.
After I was done I went to the Concierge and she directed me to the SPG person. That's when I learned that: A) SPG could not credit anything because FedEx is separate; B) the FedEx center is new so she apologized that she could not refund; C) she asked if the girl told me there's a button on the bottom of the screen to click to not pay for printing boarding passes which the girl did not tell me; and D) it's so new that a lot of staff are not sure of all the details. $3.65 is not the issue. The whole thing was the issue. The SPG lady provided a refund in SPG points and said she'd make the Manager aware. I understand Westin / SPG are not responsible for who FedEx hires. I'm in human resources so I get it. The Westin is classy and this was the first ever not good experience; it got fixed for me but definitely important to be aware of.
June 24, 2013
Rated 5 out of 5 by BigRich Seattle Downtown Westin
Love the location of this hotel, so close to everything, and great access to transit. Had a very comfortable room, very clean, met or exceeded my expectations. Great value for the cost!
February 14, 2013
Rated 4 out of 5 by Ali48 great location and staff
Best part of the stay were the staff.
Worst part of the stay was the breakfast- awful and expensive.
Would stay again but not do the bed and breakfast package - so not worth the money.
December 30, 2012
Rated 5 out of 5 by SUSANH This hotel has great features
This hotel was very clean, comfortable, met all of our needs. The staff was extremely helpful with anything we asked about. would definitely stay there again or at any other Westin.
September 12, 2013