The Westin La Paloma Resort & Spa

  • 3800 East Sunrise Drive
  • Tucson,
  • Arizona
  • 85718
  • Estados Unidos
  • Mapa

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Rated 4.1 out of 5 by 278 reviewers.
Rated 5 out of 5 by Excellent hotel. This hotel has just been renovated and everything is top notch. Room was very spacious as well as bathroom. I did find the mattress too firm. The pool area was lovely with lots of umbrellas and attentive service. Great place to stay June 8, 2013
Rated 5 out of 5 by great my first staycation here in Tucson at La Paloma. Guest services and check was easy. Room was large with good view. Loved the swim up pool bar and water slide. Bartender made great cocktails. Check out was easy. Perfect stay! July 15, 2013
Rated 5 out of 5 by Wonderful resort close to home We live in Tucson and went to the resort for a weekend stay at home vacation. It was truly wonderful and very refreshing. The grounds are beautiful and they had a lot of activities and plenty of space to relax. June 24, 2013
Rated 5 out of 5 by This hotel never cleans the carpets in the rooms Everything was perfect but we noticed the bottoms of our feet were becoming black from dirt. It came from the carpet and then after we looked at it more closely, we noticed it was indeed very dirty. August 26, 2013
Rated 5 out of 5 by Clean, comfortable, convenient Perfect stay! From the convention facilities and food to the clean, modern rooms, the get-away was just fabulous. Thank you to all staff involved in making our experience wonderful! August 7, 2013
Rated 5 out of 5 by This resort is FIVE STAR The resports is excelent. The staff is friendly and will make sure all your needs are met. The rooms are second to none and the upgrades in the rooms are firrst reate! July 6, 2013
Rated 5 out of 5 by Westin La Paloma nicely renovated, less food options on site since Janos closed, but many restaurant options close by, and hotel shuttle will drop off and pick up within 3 mile radius July 2, 2013
Rated 5 out of 5 by Beautiful Romantic Hotel, Great pools , Gorgeous Spacious Grounds We stayed here to celebrate our Anniversary and they sent a bottle of wine and chocolate strawberries to our room with a personal Anniversary card. August 6, 2013
Rated 5 out of 5 by Hotel was Great! The room and amenities were Great! September 19, 2014
Rated 5 out of 5 by Excellent Hotel This was my first time staying here and I really loved it! Great views, room was very spacious and comfortable and beautiful amenities. July 18, 2013
Rated 5 out of 5 by Great Experience Wonderful stay with the kids. Quiet and not crowded and very clean. March 23, 2014
Rated 5 out of 5 by Had a great time We took our grandson here for a day of fun in the sun! Great time, great food and great room. We will definitely be back!!! August 3, 2013
Rated 5 out of 5 by GoGirls Wonderful, friendly, helpful staff, beautiful view of mountains, excellent food, clean, facilities well taken care of. July 16, 2013
Rated 5 out of 5 by Beautiful Property This property was very nice and well presented. A thoroughly enjoyable experience. June 24, 2013
Rated 5 out of 5 by Shannon's Slumber Party I love the La Paloma! It was a wonderful stary! August 19, 2013
Rated 5 out of 5 by The bed really is heavenly Excellent resort! Very relaxing stay. August 17, 2013
Rated 5 out of 5 by nal1 Always a great place to stay at. June 24, 2013
Rated 5 out of 5 by Magical stay at La Paloma My family and I (including our dog) spent an enchanting three days at La Paloma. In spite of being booked to capacity, the front desk honored my platinum status and managed to upgrade us to a suite, complete with dog amenities. All of the staff, from the valets, to the front desk to the pool staff couldn't have been more charming or accomodating. Goran in room-service even dashed back to the kitchen to make my child a basket of goodies when he saw she was disappointed with the grown-up dinner we had ordered the first night. Amazing! The grounds were immaculate and the pool was like an oasis. And, you practically had to scoop me up after my treatment at the Red Door Spa with Denise. We've decided to make it an annual trip. August 18, 2014
Rated 3 out of 5 by Breakfast Late Breakfast was late for 2nd week in a row. We have stayed at hotel for last 12 weeks due to my wife's chemotherapy at UMC Cancer Center. We had to leave the hotel by 7:00 a.m. for her appt. so we ordered breakfast for 6:30. This week I told the staff that we needed it on time b/c the prior week they were 15 min. late which left us 6 minutes to eat. Unfortunately, they did not deliver breakfast this week until after 6:45. We complained and were told that someone called in sick. For a hotel of this size, 1 person calling in sick is not an acceptable excuse for failing to deliver breakfast at the scheduled time. This was very disappointing. December 24, 2013
Rated 3 out of 5 by Customer Service Needs Work It was very unfortunate that the customer service at this hotel has gone down hill. I experienced two days of pool side service or lack of. Each day i had to find someone to refill the toliet paper in the restroom and each employee I ask directed me to someone else instead of taken care of it. I was redirected 4 times. Employees seems grumpy and the employees at the towel area were more involved in greating another employee than helping the guests. I had to be moved from my suite due to the stains in the carpet, cuts in the carpet, curtains ripped from their clips, construction view out the balcony- definately not what I was promised. August 13, 2013
Rated 5 out of 5 by A Delightful Weekend We made plans to stay at the resort since we were going to a show on Friday night. I requested a specific building and type of room but mentioned we would have a late arrival. When we arrived, the check-in was completed with ease. It was so nice to have a bellman on duty for 24 hours. The bellman on duty was very pleasant and helpful. He followed my husband to the undergroung parking after unloading our belongings. Within a few minutes we were in our lovely, comfortable room in the building we had requested. The room was beautiful and already at the correct temperature. Everything that we needed was in the spotlessly clean room. There were plenty of towels in the luxurious bathroom. The heavenly bed was so comfortable. This resort has such quiet rooms. You never hear any noise while in your accommodations. Our room was close to the west side of the resort where the jacuzzi and the adult pool are located. It also had easy access to the main building with the lounge and the dining room. The food was delicious at our breakfast. My husband was provided with a map of the walking trail and took nice long walks each morning. He spent time each morning in the jacuzzi as well. We spent Saturday afternoon relaxing in the lounge. It was so nice to be able to have a delicious cocktail without having to leave the lounge. That evening we had plans to go to the U of A game with friends, and the location of the resort made access to the campus so easy. We thoroughly enjoyed our relaxing weekend at the Westin La Paloma. Everyone on the staff with whom we had contact was pleasant and helpful. Everyone worked with us to make our stay a perfect experience. We will definitely return to the Westin La Paloma. September 17, 2013
Rated 5 out of 5 by Staff The staff at all services were excellent September 14, 2014
Rated 4 out of 5 by Service and layout Food service at the pool was very slow. Waiters were very friendly, but slammed and took a very long time to take orders and get food. I decided to stay here because of the adult only pool area. There were kids in the jacuzzi, pool and cold pool waterfall area during our stay. I would like staff to be more aware of keeping these areas free of kids. I love my kids, but chose Paloma just for that space. The layout is not very good either, getting to our room from my car was about a 10 minute walk. August 25, 2014
Rated 1 out of 5 by Much less than i expected We arrived at 7:45 pm and was told our room was not ready. After driving 2 hours with 3 small children and given the time of night I found that to be unacceptable. The staff was nice as they could be saying they are just really busy this weekend and therefore housekeeping is behind. I told them we also have some friends that are about 15 min. behind me with a baby and they also need a room when they arrive. Finally a Mgr came out to talk and he to explained the problem with being behind. I reminded him it is now 8pm and there really isn't any excuse why my room is not ready. He resolved the problem by giving us the "model" room which over looked the golf course saying it is an upgraded room and there would not be a charged for the upgrade. Really!?? I told him our friends can stay with us until their room is available. The bellmen escorted us to our room telling us about all the recent renovations and the upgrades in the rooms and that we should really enjoy our visit. I was happy when we arrived to the room. It was beautifully decorated. We couldn't see the "upgraded" view since it was dark out but I will assume it is also beautiful. Meanwhile my friends arrive to our room waiting for their room to be cleaned. After about 10 min in our room I notice the bottom of my 3 kids feet and the bottom my friends 9 month old baby's hands and the top of his feet are black. I couldn't figure out what that was from. We started to clean the newly tiled floor to only find out the dirty black feet and hands are from the dirty tiled floor! So we clean their feet and hands and make them sit in the living room area while we clean the tiled floor. Before I could say, "okay we are good now." I noticed their feet and hands are black again! So I took a white wash cloth and rubbed it on the carpet and the carpet was just as dirty as the tiled floor! So gross! I'm wondering what's on my sheets and the blankets that I cannot see. I thought, I don't like to complain, since the Mgr upgraded our room and all but this is unacceptable! So I went to the reception desk and explained the situation. She crinkled her nose and said she was sorry and would have someone up there to clean it. So we stayed with our friends in their room while they cleaned ours. The next morning I checked the floor and it wasn't any better. The carpet and the tile needs to be professionally cleaned. Since they didn't have double beds which we requested we got a king bed and two roll away beds leaving my husband and I to shared our bed with one of my kids. Didn't notice until the next morning when my kids told me they were cold the night before is when I realized they didn't give us blankets for the roll away beds, only sheets. Also no regular coffee, only decaf at our coffee station. So, I guess that's enough complaining. We stayed at this same resort 3 years ago and was so great I didn't think twice about having another stay-vacation here. I was really disappointed and will have to think twice before staying at this resort again. Thanks for reading and hopefully having this information will only help so others looking to relax wont have to deal with so much inconvenience. June 18, 2013
Rated 3 out of 5 by Great features but staff missed to give us full information The resort is beautiful and well maintained. We asked for microwave and crib in the room and it was there before we entered the room. I would have given 5 stars but during check out we found out that we were suppose to get breakfast vouchers but during checkin nobody gave us the breakfast vouchers. So we ordered breakfast through room service which was getting charged on my card. Although I appreciate they waived the charges since they forgot to give us voucher the first place. Also, our package included daily newspaper but did not receive that. The pools were great. The restuarants were great. Overall we had a great time. June 3, 2013
Rated 5 out of 5 by Memorable Vacation The staff made our stay one of the most memorable and relaxing vacations ever. We plan to stay here next year as well. You will not be disappointed. September 7, 2014
Rated 3 out of 5 by Trash in room! First, I never complain at hotels. I realize its a room shared by many aka not my house, but I found trash, used up shopping bags, receipts, ripped up price tags in the drawers and even a used up makeup remover cotton rounds with mascara smudge on the floor. Leads me wondering whether housekeeping skipped this room or they don't do a good enough job to check drawers or the floor? Either way, not pleasant! Front desk was nice enough but I declined to have housekeeping come clean the room at 8:30pm, I have kids and we were tired from our cross country road trip. I don't need people opening doors or smiling at me constantly, but do expect a clean room when we check in! June 18, 2013
Rated 4 out of 5 by OK Experience As a Starwood VIP member, I was a bit disappointed with this facility. When I booked the room, I specifically stated that we needed TWO beds. When we tried to check in, it was VERY difficult to get the front desk person to understand that our suite MUST have two beds. FINALLY, a manager was contacted and the problem was sort-of resolved. The suite that was provided was mediocre, but did have a connecting room with double beds. The next morning, when no newspaper was delivered, I called and was told "We don't deliver papers any longer." After some negotiation, the Wall Street Journal was finally delivered. The facial tissue felt more like newspaper than facial tissue. October 21, 2013
Rated 5 out of 5 by Wonderful hotel in beautiful setting Although I had stayed at this hotel many years ago, this most recent stay was exceptional. I was part of a group booking and I thought everything was handled in top notch fashion. The renovations are outstanding....hardly resembling the original hotel. The staff is exceptional. Although there were some things I didn't get to experience...golf, spa and several of the restaurants....what we did experience we thoroughly enjoyed. I would definitely stay at this property again and would highly recommend it to others. August 10, 2014
Rated 4 out of 5 by Beautiful This Hotel is Beautiful and Luxurious. The Hotel Staff is very accommodating. The Pools are amazing. The food at the pool was great although the restaurant and room service food was disappointing The Room was clean and comfortable and the bathroom was spacious. The grounds are nice to walk around. We would defiantly stay here again. August 27, 2014
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