Rated 4 out of 5 by Liilinapa Great Stay
I was most impressed by the attention of the staff and the inclusion of a Heavenly Bed package for my dog.
July 1, 2014
Rated 1 out of 5 by JMtravel Complete letdown
I was given a room that had been smoked in. The replacement room's tub was slow to drain. Final bill had phone charge for a call I did not make. The Director of Front Office emailed to let me know that he'd investigate and get back to me which he never did.
Overall, a complete let down especially the room that had been smoked in and the lack of follow-up by the Dir. of Front Office
April 30, 2014
Rated 4 out of 5 by NoLeafSoap Basic Westin, but...
I've stayed in plenty of Westin hotels. Regardless of the annoying leaf-shaped soap that no human being can hold onto, I keep coming back to Westins because of their great locations and the SPG points. This hotel, however, I will avoid. The only reason is because they've chosen to use water that doesn't rinse the soap off your body. Whether using the sink or shower, you will never rinse the soap off. This was really annoying for me and my other business partners who were also staying there.
Westin South Coast Plaza, fix your water and I'll stay there again. Otherwise, there's plenty of other nice hotels in the vicinity.
Westin Corporate - enough with the leaf soap. Nobody likes it.
August 14, 2013
Rated 4 out of 5 by Deals61 room furniture was worn down
Room needs updating-very tired looking
June 30, 2014
Rated 4 out of 5 by Jancie Hotel needs new towels!
We always enjoy our stays at Westin .. the staff was incredible. Greetings both at the door, the front desk and the bartender was all very friendly and helpful.
The one complaint we have is the bathroom towels were terrible..very worn and sad looking. We choose not to have room service each day but wound up with these towelsand no where to hang them to dry. i did not shower the day we left..wet towel..ick!
June 26, 2014
Rated 1 out of 5 by kimita LOUD Outdoor Wedding All Night
I am EXTREMELY disappointed in our stay at The Westin South Coast Plaza. Despite the great amenities, this is one of the worst hotel stays I have ever experienced. Way below Starwood standards.
1) There was a LOUD WEDDING poolside all evening. Half the hotel's rooms (including ours) face the pool. It was IMPOSSIBLE TO REST well for my Disneyland half marathon the next morning at 5:45 AM.
2) Valet parking is $28 PER DAY. Take note, that this is NOT per night, which was conveyed to me by the valet when I initially pulled up. I just saw when I checked out that we were charged $56 valet for a 2 night stay. RIDICULOUS.
3) The pool closed down at 5PM on our first day, rather than 11PM, which is standard. Again, because they had that LOUD WEDDING. Disappointed, becaused we booked our stay here because we wanted to spend time by the pool.
4) 10 minute wait on the phone just to order room service/poolside food.
5) Bug in my burger lettuce.
September 2, 2012
Rated 5 out of 5 by Carolyn4 close to everything
Stayed overnight to facilitate a seminar for convenience. Check in and out was a breeze and I rested well. Food at banquet was average. The rest of my experience was excellent
June 27, 2014
Rated 3 out of 5 by TexasTatum Everything is great EXCEPT the gym
Wonderful Westin unless you like to work out in the morning. The gym is way too small for the hotel. You often have to wait for machines. Perfect other than that.
June 25, 2014
Rated 2 out of 5 by SPGTravel7 Dissappointing Westin
I'm working in the area and this is the closest Starwood property. The main thing that annoyed me was the lack of consistent hot water in the shower, it was a battle everymorning between luke warm or sudden burning water. There was no breakfast or lounge. Little SPG recognition upon checking in. Excluded from SPG promotions. Uncomfortable & old bed. Outdated rooms. And overcharged 2 days of Valet when I did not use it.
Overall a very dissappointing stay - the only reason I'd come back would be for the SPG points, otherwise I'd choose one of the competitor hotels in the area.
June 13, 2014
Rated 1 out of 5 by Montu Worst Stay Ever in SPG
It was worst ever experience staying at Westin CoastPlaza. I was assigned a room which was in mess and not made up. In addition to it I have now received multiple copies of bills over the last 24 hours and they have different charges. Also my room number is incorrect in all these bills etc.....
Manager told me that I'll be credited bonus points in compensation of this pathetic treatment however, I didn't get single bonus point in SPG account except the regular points credited for my stay of 2 days.
August 16, 2013
Rated 5 out of 5 by Guest1K Great Staff
Friendly & helpful staff. Front desk staff is knowledgeable & accommodating. Great restaurant.
June 21, 2014
Rated 4 out of 5 by Saber Anaheim
We like it and it was very comfortable.
I recommend car self parking should be FREE for hotel residents (guests).
Also. reduce your food prices.
June 18, 2014
Rated 4 out of 5 by travel66 Reception
From the reception desk, (the red head lady that checked me in, wish I knew her name) to my departure,the staff was thoughtful. Assisting with information was greatly appreciated. Can only improve have a club lounge for gold and platinum members. Thank you
June 16, 2014
Rated 4 out of 5 by camerabuffSeattle Good Location!
AC was on the loud side as noted by other reviewers. Good location close to the South Coast Plaza Shopping Mall. Lobby really needs to have free wi-fi!
January 13, 2012
Rated 5 out of 5 by Floridavistor Good visit
friendly professional staff ...great bed
June 16, 2014
Rated 2 out of 5 by colosipm Wireless Internet
The wireless was virtually worthless. I tried for two hours to access the web and it was hopelessly slow. I ended up having to use my smartphone's cell connection to respond to emails and look up directions for my next day's appointments. I wouldn't complain but for the outrageous $12 fee. For today's business traveler, internet is required, and is nearly ubiquitous. Charging such a fee for a nonexistent service is, in my opinion, unacceptable. I travel frequently to Orange County and went out of my way to stay at the Westin. Now, however, I will try the other Starwood hotels in the area.
November 8, 2013
Rated 5 out of 5 by Kovy Visiting the OC
Since moving to San Diego, we make biannual leisure trips along with occasional business trips to the OC. The former is to visit family and friends. This is the second time we stayed at the Westin and it will be our preferred location in the future. The facilities were superb and the staff extremely courteous and helpful. We have one recommendation. We are a bit old fashioned and would like to see the hotel information displayed in a quickly viewable booklet in addition to the TV. TV menus can be confusing and slow to navigate.
May 20, 2013
Rated 3 out of 5 by CMHjeff Upgrades never happen here
I have a client nearby, so I stay here often, but after 20 nights or so, I have never, I mean never, been offered an upgrade to a suite.
The staff is courteous but the Starwood Preferred check in desk is never staffed, so you wait along with non-status guests, even when it's 5 deep.
As a Starwood Platinum member, I expect better treatment than this and I routinely get it at other SPG properties. The management is arrogant because this location is generally well-occupied.
You can do better in nearby Newport Beach.
December 8, 2013
Rated 5 out of 5 by Sheric Staff was attentive
The hotel has a very nice lobby area, and the staff are very hospitable. We were there for a girls softball tournament, and it is definitely more of a corporate hotel....but the staff was tolerant and patient, and very helpful! We got good recommendations for meals, and a very great rate. Thank you for accommodating our group.
June 3, 2014
Rated 5 out of 5 by MRS60 Wonderful Wedding & Reception Venue
Held our daughter's wedding ceremony and reception here and could not have been more pleased! We were in the Waterfall Terrace area for the ceremony and cocktail hour and in the Lido Room for the reception. Very clean hotel - food was fantastic - rooms are well appointed - but most important - the staff was superb!! Absolutely every staff member was professional and helpful and wanted our event to be memorable. We did not encounter one Westin employee who did not represent this hotel in the best possible light!
May 3, 2012
Rated 5 out of 5 by jchriswo Excellent, attentive staff
I stayed at this hotel over Memorial Day Weekend 2014. I arranged what I thought would be a complex stay, with different family members arriving and departing at different times. I booked the room, knowing that all my family members were arriving at the hotel before I was. I arranged with the hotel to let them check in early. The staff at the hotel handled these issues with ease. When I arrived late in the evening, the rest of my group had already checked in and were relaxing in their rooms. Easy.
One member of my group also took the airport shuttle to and from the airport and said she had wonderful service from the driver.
The staff were attentive to our needs, and fulfilled our requests without any problems. The front desk, valet, and airport shuttle staff all provided excellent service. We had a wonderful weekend, thanks to the staff at the Westin South Coast Plaza. Thank you!
May 29, 2014
Rated 4 out of 5 by peanut12 this hotel has great features and the stay was pleasent
We did not eat in the hotel...price was to high, especially since having lots of competition around. Beautiful hotel, up keeping and smell was FANTASTIC!!!
June 3, 2014
Rated 1 out of 5 by John4965 NOT GOOD
I arrived about 10 PM on the night of my reservation, Monday 9/23. I had reserved a king bed. I was told there were no kings left and got a room with two doubles and a shower head that was 5 feet high. I am 6'4" and 260 pounds. The next day one of my people told me they checked in at 10:20 and got a king bed. On top of that, there was a bug in one of the double beds when I checked in. I will never take my meeting back to this hotel. Very nice bar and wait stff though.( Gabrielle)
September 26, 2013
Rated 5 out of 5 by STM21 Friendly & Convenient
We had a family gathering and this hotel worked out so well as a central and convenient gathering place. The hotel staff is friendly and helpful. Good choice. The hotel was very busy the weekend we were there, but the hotel was staffed well for it.
June 2, 2014
Rated 3 out of 5 by Bodenf1 Disappointed
Checked in with 2 colleagues. 2 of us are platinum. I was offered a studio room with a Murphy bed while my fellow platinum co worker was offered an upgraded room. The hotel was oversold. After complaining, I was able to get into a room with 2 normal beds. Was not offered additional points, breakfast or even a bottled water. Very disappointed.
Also, the bathroom was super outdated. It may have been clean but didn't look clean bc the tile, caulk, etc is so old.
November 6, 2013
Rated 4 out of 5 by Sam64 Beauty is in the Details
The Westin South Coast Plaza has the advantage of unique location in one of the prettiest areas of the U.S. Beaches and a great airport nearby...world-class shopping across the street...wonderful restaurants a short walk away (Leatherby's Café Rouge, Marche Moderne, Capital Grille)...and literally a few hundred steps to a fine concert hall and theater (Segerstrom Center). The hotel's common areas sparkle and staff --from the valet parking attendant to the maids--are great. But some small details are ignored, such as no hotel directory in the rooms and no free Wi-Fi. Our junior suite was a bit threadbare--furniture had too many nicks and scrapes to count, a few small holes in a lampshade, exceedingly dated "art" on the walls, etc. This is a very good hotel today and with some additional investment could easily become world class.
November 13, 2013
Rated 5 out of 5 by SueQ All the employees were so friendly and helpful.
I would like to thank the wonderful employees at the hotel starting with the front desk. Everyone was friendly and helpful. They treated me with courtesy and were very attentive to my needs. The room was extremely comfortable and spacious. The food and the ambience at the resturant was top notch. I loved being able to walk over a bridge and go shopping and the close proximity of the airport. The shuttle service was great too!! I will definitely stay again. Thanks
May 12, 2013
Rated 5 out of 5 by Aaron951 Great Service and accomodations
The bar manager Johhny was excellent at taking care of us on Sunday with our bottomless mimosas and was very understanding. Also JJ was the best Server's assitant ever and should be promoted to a server since he was 10times better than the servers and had a above and beyond attitute which was so helpful. Also Joyce and Patrick and all the other front desk staff were more than exceptional!
May 26, 2014
Rated 5 out of 5 by n2shopping Great Location, Great Customer Service
Stayed one night with my daughters after some serious shopping at the Mall. The lobby was beautifully decorated for the season. Small bar area but packed with guests. There was a huge Christmas tree outside. As always I love the distinct Westin scent and the comfy heavenly beds.
The whole experience was heavenly! All staff members we encountered were friendly and helpful. A tradition has begun, we will be back every December.
December 8, 2011
Rated 5 out of 5 by Myrna10 World Class Welcome!
The Team at the Westin Costa Mesa strikes a perfect balance between warm and professional.
Great location, beautiful property and OUTSTANDING TEAM!
May 31, 2014