Rated 5 out of 5 by Yvonne39 Weekend getaway
Location is perfect for musical events at the Music Center or Disney Hall. The rooms are spacious and lovely and oh that wonderful bed is so comfortable.
June 9, 2014
Rated 5 out of 5 by 0614DS Great hotel for a business meeting
Visited this hotel for a conference and was very pleased with the comfort of the room and the quality of staff. Every staff member always had a smile, was very courteous and gave the appearance of genuine enthusiasm to please. Would definitely come back for a personal visit.
June 6, 2014
Rated 5 out of 5 by LAVI This hotel is really comfort
really comfortable beds and convenient traffic
May 13, 2014
Rated 5 out of 5 by taalvare review
Great job, and friendly staff. Accomodations were great
June 6, 2014
Rated 2 out of 5 by DH457 Nickel and Dimed
You really get treated like a schlep by SPG at this hotel. Your membership, if it is not yet Platinum status, does not really count for anything. Parking is $42 a day, which made the room ultimately cost as much as luxury hotels that I declined to stay in. The internet, the easiest thing to offer SPG loyal customers, cost $25. I could have stayed at a proper luxury hotel for what I wound up paying. Instead, I am staying at a very dated, loud, and really rather expensive hotel. Also, don't stay by the elevators. You'll get to hear everything all night.
May 28, 2014
Rated 5 out of 5 by Hyan This hotel is great on features and service
This hotel is great on features and service
May 12, 2014
Rated 4 out of 5 by LarryCC I wish the front desk could get it right!
I changed rooms three times, the fromt desk never seems to understand wha I'm asking for. I want a king room away from the elevators. It seems that they don't understand or just don't care. The back office does know how to take care of a lifetime platinum member. I'm told there are no upgrades available at the fromt deks but the managemant can find one.
June 3, 2014
Rated 5 out of 5 by Apache1971 Close to Dodger Stadium
We chose this hotel, because it was close to Dodger stadium, we used the Dodger Express Transit system. The other local attraction we were looking for was Olvera St.. It was very close and convenient to get too. I would recommend this hotel to others for sure.
June 3, 2014
Rated 4 out of 5 by DK55 This hotel has great hospitality
From the time I drove into the parking garage, to check in, to arrival at my room and interacting with the housekeeping staff, to the welcome phone call from the hotel manager, to my final checkout, everyone greeted me with a smile and made me feel like my comfort and happiness were their number one priority. I have stayed here a number of times, primarily for business meetings, and have had positive experiences overall. My only criticism during my most recent stay is that, due to being in the process of recovering from ankle surgery and temporarily unable to walk much distance, I realized how difficult it is to get around the hotel between the the floors on which some of the meeting rooms and restaurants are located, as the elevators skip the even-numbered floors; a slow walk up/down the stairs, or a long walk to the escalators, is required to reach these areas. For me, this hasn't been an issue until now. I hope the hotel will address these obstacles for those who face similar challenges.
June 2, 2014
Rated 5 out of 5 by Hill452 Excellent Hotel Indeed!
If you want a quality hotel close to downtown, look no further. Although during banquets, there may be limited vegetarian food options, overall, the service, responsiveness and cleanliness of this hotel can't be beat.
June 2, 2014
Rated 3 out of 5 by Robbie1118 A beautiful hotel
I have stayed here for the past three years, and usually I have been happy with my room and the staff service.
June 3, 2014
Rated 5 out of 5 by SoSoSonia The Lounge Staff was wonderful
Tika and Ivy were fabulous during my stay. They were bothe very attentive and precise with our ordering.
June 2, 2014
Rated 4 out of 5 by ceo7 Some Service Lacking
Have stayed here many times. Suites are comfortable and hotel is clean.
This time: took 2 hours to get luggage to room (hotel comped us to breakfast in return); housekeeping didn't respond to request for additional pillow.
May 29, 2014
Rated 1 out of 5 by ptcinco In Decline
I have stayed at this hotel many times over the past 18 months.
Over the past 3 months I have stayed here approximately 6 times. During this period the quality of basic facilities is in decline - simple things like sinks and tubs not draining, and lack of hot water. I have experienced these issues in almost every stay. Yesterday I check ed out early in frustration - insufficient hot water two days in a row.
Clearly a property in decline.
March 8, 2013
Rated 1 out of 5 by WestinGuest Worst Westin Stay
My overall experience with Westin Hotels has been excellent. The exception is this last stay. i stayed for 9 nights and I had to contantly request a card key. I received a voice mail that I would be checked-out after my first day. Did not receive any communication after that message. Next message received a maintaince notice about hotwater not being available after 4 nights at the hotel. Receive another notice to update my reservation at the front desk the 6th day. The sad part was I have stayed in this hotel before and was exceptionally treated well. Although it was several years ago. i guest management and staff has changed.
July 31, 2012
Rated 3 out of 5 by Sidster1234 Great for Business; Nothing More
Great location for a business meeting; cannot say anything else about the hotel. There are a lot better choices in LA
May 28, 2014
Rated 1 out of 5 by Franchise09 The Customer Service Was Horrible
As far as customer service, this was the worst Westin I've ever stayed in. Both managers were rude and so was the front desk staff. I had to sleep on the floor the first night because my bed had a huge slant in it. Once the managers changed my room, but didn't offer any apologies. The guy at the front desk only said to me, "i hope you don't think you're getting a room upgrade." How RUDE!
June 24, 2013
Rated 4 out of 5 by Roca28 LA Salsa Congress
Stay at the hotel for the LA Salsa Congress. We wanted to give a BIG thank you to the manager Mario. He was able to help after the assist manager was rude and hung up my call. We liked the room......clean, no bad smell and slept good.
May 26, 2014
Rated 4 out of 5 by AlbertodeXX Staff Helpful
The bell boys and the registrar were absolutely excellent in their customer service.
May 27, 2014
Rated 4 out of 5 by Rtek1 Great rooms, good location
My room was very nice. Very comfortable, great bed, great bath, great amenities, and nice views. Hotel is conveniently located and staff is great. I found the lobby to be very loud and a little difficult to get oriented to, the first floor restaurant had a very nice breakfast but VERY pricey, and the food court level not up to the standards of the rest of the hotel.
May 23, 2014
Rated 2 out of 5 by Monmouthprof Ok Hotel
Ideally, this would have been the right hotel in the right location. However, when the hotel is fully booked do not plan on using the showers for hot water. Three of the five days stayed, cold showers. The average elevator wait was beyond ten minutes. Lastly, if hostkeeping cannot see the dust, it doesn't exist...not.
March 11, 2013
Rated 4 out of 5 by Marc75 Enjoyable 2 days
Excellent hotel with outstanding staff. Exceptionally high quality service. Food court on 4th floor is third-rate. Doesn't meet Westin's high standards. Most significant objection is having to pay $300 per night for a lower end room and then having to pay another $50 per night for parking. That's more than the daily fee for a rental car!
Shower stall leaked a large puddle on the floor. (Poor design.)
Again, your staff is terrific.
May 18, 2014
Rated 1 out of 5 by 5yrsinanSPGhotel Missing the basics
No plugs by the bed to charge a phone. This is a basic requirement for a hotel now.
March 15, 2013
Rated 5 out of 5 by jrjett First Time's a Charm!
We are new members of Starwood Preferred Guests and this was our first stay at Westin Bonaventure Hotel in Los Angeles. Our first impression --the parking garage-- set the stage for a great stay. There were numerous parking attendants that grabbed our bags and directed us to the lobby --also well attended and beautiful. We promptly ordered drinks at the bar and "adjusted our attitude" to relax and enjoy our stay. Rooms were well appointed and comfortable --especially the bedding. Room service was prompt and check out was a breeze. We will definitely be returning for a second visit!
January 3, 2013
Rated 5 out of 5 by SPGrocks88 Great location in LA
Good location.. other than staff's responsiveness, everything was 5 star to me
May 5, 2014
Rated 4 out of 5 by FrankoLburg Comfortable and Convenient Hotel downtown
We had a one week stay at the Westin Bonaventure. The Hotel is conveniently located in downtown with a lot of places of interest in walking distance. The staff was very responsive and friendly be it at the reception, the concierge or housekeeping.
May 19, 2014
Rated 3 out of 5 by PickyPickyTraveler Bad redo
The Bonaventure faces a challenge: It was built at a time when architecture wasn't exactly inspiring. Plus, its round towers complicate room design. That said, the hotel's recent guest room renovations needs to be scrapped, and a serious renovation of the renovation done. The guest room furniture seems flimsy and already looks dated - better quality can be had at Ikea. The closet remains small, shallow, and the clothing rod in my room's closet unevenly installed, resulting in my clothes sliding towards the lower half. I did like the shower - good water pressure, hot water, and the "rain shower" shower head was pleasant. I was at this hotel to attend a meeting. I wouldn't seek it out, nor would I recommend it if you have other options.
January 23, 2013
Rated 3 out of 5 Convenient location, older product + small rooms
The Westin Bonaventure is a mammoth 1,000+ room hotel arranged across five circular towers. This means that most of the guestrooms are a "triangle" shape, and standard rooms (like mine) were quite small at ~200 sf. This was OK for me, but if I had my spouse with me it would have been way too tight.
Although recently renovated, you can tell this is a 30- to 40-year old hotel. The staff were generally friendly and the location is good if you are in town for business, but that's about it.
The F&B options were OK but I found the service to be slow and the quality lacking, with the exception of the morning coffee/Starbucks service in the lobby - which was great.
Overall, this doesn't live up to the Westin brand as I've come to expect it.
January 24, 2013
Rated 5 out of 5 by Mike611 Guest service excellence
The concierge Lupe came to my rescue after my eyeglasses broke and I was without contacts. I went to her and she called an optometrist a couple of blocks away and let them know my situation. The optometrist knew my name and was ready to help as soon as soon as I got there. They were able to put my lenses in a new frame and I was done in less than 20 minutes. I have not had many situations like this while traveling but it is great to know that there are people like Lupe therentonhelp when needed. She is truly an asset to the Westin Bonaventure.
June 7, 2013
Rated 4 out of 5 by Mattdycr Almost perfect!
I stayed here Oct 25-27 in an upgraded suite as a platinum member (If you are platinum, and you wanted an almost-ensured upgrade, stay here as they make it happen.) I had panoramic views, great service, and a good time during my stay...with a little hiccup or two with my room keys, and catching a cold due to not being able to balance the aircon as it was either really hot or really cold. If you need to be based downtown, this is your perfect option. The elevators on the outside are pretty neat, also.
October 27, 2012