Rated 5 out of 5 by Andy99 Perfect
Hotel location is good; airport shuttle service is quick and efficient; BART access is within walking distance; Hotel staff and friendly and efficient; hotel staff upgraded room to suite; room was very comfortable; exceeded my expectations; will definitely stay at Westin SFO during next visit.
July 26, 2012
Rated 5 out of 5 by fratkid21 True SPG
I stay here almost every time I am in SFO. The staff treats preferred folks like royalty. The rooms are Westin quality. I was upgraded to a suite once, and it was very nice (felt like 1800 sq ft.), but I was only there for 10 hours. The bartenders could be friendlier, for sure.
June 3, 2012
Rated 4 out of 5 by WineAdvisoryGroup OK Option for SFO Proximity
Badly in need of the refurb they have scheduled, but a servicible option for those SPG members looking for an option in conjunction with a SFO flight. The shuttle was reliable. The breakfast buffet was very good.
January 4, 2014
Rated 3 out of 5 by peter3333 Hotel needs Improvement
Westin SF Airport needs improvement. It is under construction with a maize of turns to access and exit the parking lot, The lobby is dirty and only accessible from the back entrance. Rooms are no better with dirty carpets and halls filled with trays of food left over from earlier in the day. This is definitely not the standard I have found at Westin hotels.
July 15, 2014
Rated 1 out of 5 by DPDP22 A swing and a miss...
After experiencing 4 plane cancellations I was forced to stay the night in SF and as a SPG member chose to stay at the SFO Westin. I called reservations who had my room held at my corporate rate and then somehow lost the reservation. The hotel was then overbooked and they couldn't get it back. I was instructed to simply go walk-in and I was assured I would get a room and they would honor my corporate rate. Well I got a room, they didn't honor my corporate rate and the room was not up to your hotel standards let alone my expectations. Room phone didn't work, there was no remote control and the heat was cranked all the way up to 78 degrees. All in all it was a miserable experience.
June 27, 2013
Rated 5 out of 5 by DRGARTH Just Perfect
Just what you need after a long flight. Speedy check in, good room, and a really good restaurant with fine food and beverages.
Shuttle service was on time and fast.
Will stay again when in the area.
January 27, 2013
Rated 5 out of 5 by climbingman Very convenient, just renovated, triple pane glass
I stay at this Westin when taking an early flight from SFO. Very convenient to the airport, rental car return. Rooms are well kept, standard Westin. Lobby is brand new, parking and landscaping brand new. Very well maintained, decent place to stay.
My wife, traveling with me, remarked how great the check in experience was. "That is why you stay at Starwood, she was really excellent at customer recognition and service." Checked in 8pm +/- Sat 5 July. Sorry I did not get your name, Ms. Front Desk, but you get gold stars.
July 7, 2014
Rated 3 out of 5 by Thomas88 Good location for stopover in SFO
The location is great, only a few minutes walk from the BART to Downtown and very close to the airport. Free Airport Shuttle runs often and fast (max 10min). The area around the hotel has not much to offer, but there's a nice path along the Bay for a run.
The Staff was friendly and efficient, the breakfast staff was very nice...
The hotel itself needs a refurbishment. When walking through the corridors, you feel like in a prison. Rooms are clean, size is okay, but bathroom was small and facilities very old. No upgrade as SPG Platinum was given.
Gym is small; pool a bit smelly and cold; situated right next to the front desk and you have to walk through the lobby.
You pay mainly for the location.
October 17, 2013
Rated 5 out of 5 by monkeypickle Perfect place to stay by SFO
I come here quite a bit with my fiance and my little guy (dog) and we love it here. They are absolutely accommodating of pets. They have an entire floor for SPG members and try their best to give us the corner rooms so our little guy doesn't get anxious.
If you're looking for a great place that is also pet friendly this is the place to go. They do charge $20 for parking, but it is gated and there is valet service. The place has a restaurant, some banquet halls for rent, meeting rooms, and pool.
Love the fact that it is right by the airport so you can watch airplanes take off but the sound proofing prevents you from hearing the engines.
Also they have great friendly staff always extremely helpful.
March 8, 2013
Rated 4 out of 5 by Sam1941 Travel Parking
Travel parking is convenient
July 15, 2014
Rated 4 out of 5 by maryb151 Great service
I spent three nights at this hotel in March 2014. I was given a room on the 7th floor that had been updated. It was a nice room with a wonderful heavenly bed, and very quiet given the proximity to the airport.
The best thing about my stay was the service - from the front desk staff to the breakfast and dinner waitstaff and everyone in between, I felt very welcome and that they were looking out for me.
I used the fitness center each morning and while it isn't huge, it was enough to get a good workout in. The machines always had clean towels and water bottles.
March 13, 2014
Rated 5 out of 5 by SeaBreezeSue The staff are exceptional
The staff at this hotel are very attentitive to you when you check in and with any other item you need them to address. They have perfect etiquette and address you by your name. Very professional and efficient!
May 27, 2014
Rated 3 out of 5 by DrMJM Room good, but too noisy
One would hope that by being near the airport, and having an early (6:00 am) flight, a restful stay would be possible. Alas, not so much.
The rooms are not adequately sound-proofed, and noise in the halls (of which there was a great deal), slamming doors, crying children in nearby rooms, etc. prevented a good night's sleep. Thus, even though trying to retire for sleep at a reasonable time (10 pm), and arising at 3:30 am to prepare to catch the 4 am shuttle, sleep was fitful at best, with many awakenings from all the noise.
Not expected from a hotel of this supposed caliber.
September 6, 2012
Rated 5 out of 5 by Robby19 Primo Airport Hotel
The location of this hotel is excellent, if you have any business at SFO. Could not be much closer. Also walking distance to the Millbrae BART station, which was very convenient. The rooms are a little worn, but they're big and have all the Westin touches -- excellent beds and bedding, a big desk, a nice chair/ottoman combo. Surprisingly quiet for being so close to an airport; I heard no planes from inside my room. Very accommodating staff; the bartender was warm and friendly, and the front desk staff took care of my needs quickly and happily. Would definitely recommend.
July 18, 2012
Rated 5 out of 5 by Priscilla15 Exceeded our expectations
The whole hotel smells wonderful and is beautifully decorated. All of the staff was great! Anything we requested was delivered promptly. Everything was super clean and comfortable. We will definitely be coming back again! Highly recommended!!!!
May 21, 2014
Rated 2 out of 5 by zlzoul Bad first impression
Sometimes first impression is VERY important. When I arrived at 9 PM, only two front desk staff are serving for a queue of more than 10 people! And the queue is just keep increasing. After serval complains finally we got a third front desk staff. People are exhausted when they arrive at the airport, and standing in such a long queue to check-in for a Westin is just awful.
Front desk says it will cost me $30 for an room upgrade with a bay view even for you as a platinum member. Well although she tried to 'save time' and finally waived it for me, but is this against the platinum benefits? I am not asking for a suite, just a room with better view.
During the stay the housekeeping staff was great! Restaurants are fair as well.
October 17, 2013
Rated 5 out of 5 by Fatman1 Weekend experience at the Westin San Francisco
We came for a reunion and the hotel had a lot of amenities for the occasion .Had a nice dinner at the Grill and had a bottle of wine ( that was given as a gift ) to be shared with 5 friends in the room and the waiter was kind enough to open the bottle and even provided us with wine glasses. That was really a very amazing customer service .
July 8, 2014
Rated 1 out of 5 by cfriedland Worst Westin Experience Ever
Kids were fighting and I requested a cot. Without going into extensive details what ensued was a 2 hour debacle which left me on a three way call between SPG, the hotel manager on staff, and my room that "fire code" was the reason they couldn't bring up the cot. this was after they told me it was just simply a policy because of the number of beds I had and they didn't want additional people in the room. I needed the cot because my kids were fighting and sharing a bed. Add to that our room service order was messed up and the room facilities are dated and musty.
June 25, 2014
Rated 1 out of 5 by KGFan4Life Cancelled Reservation
I have stayed at the Westin numerous times in the Bay Area and they oversold the hotel one week and I was forced to stay at another hotel that was 45 minutes away! I didn't arrive until after midnight and couldn't believe that my room was not guaranteed even though I had paid in advance and am a platinum member!
July 7, 2014
Rated 4 out of 5 by BrianBlu Very nice stay
We found ourselves needing a hotel room for the night after missing our flight out of San Francisco. The hotel was conveniently located to the airport with a shuttle that ran every 15 minutes from 4am - 12 midnight
July 8, 2014
Rated 1 out of 5 by Asiahound Excellent Stay
We were there four nights for a reunion. The service and staff were friendly and helpful. We will stay there again on our next visit to SF and highly recommend the hotel to our friends. Very convenient for airport and BART.
July 8, 2014
Rated 5 out of 5 by CP10156 My Stay
Stay was uneventful and met our expectations. I/we have stayed at this property many times for both business and pleasure. Our Family stayed here when we moved to Australia and again when we returned.
July 8, 2014
Rated 4 out of 5 by Moldy Improved cleanliness
Because of the renovations the rooms now feel much cleaner. The new carpet in the hallways and rooms is no longer the disgustingly dirty stuff it was. Great improvement!
July 8, 2014
Rated 2 out of 5 by AWAW Poor valet services and no parking facilities
I stayed at the West San Francisco Airport(06/09 - 06/10/2014) and again had poor valet services. Upon arriving at 9:50 pm, The valet person indicated that he shift ends at 10 pm and will not be able to valet my car. Since the hotel parking lot is closed for upgrade, it took me 20 minutes to find a space - which was a shared parking lot with the aloft. The security guard said I can't park but finally agree to allow for parking after 10 minutes of debate. The front desk person said things should be getting better. Good to know but that does not address the problem
June 20, 2014
Rated 3 out of 5 by SS62 Nice place to stay near SFO
This is a very nice close to the airport hotel. Their park and fly arrangements are very convenient. The staff is very courteous and the rooms are nice. The hotel is being renovated from the top floor down right now.
They have a nice restaurant as well.
My only grip with SPG in general is charging for wireless internet even if you are an SPG preferred member. Only the higher levels get free wireless. Other nice and not as nice hotel chains give free wireless, some to anyone and most to anyone in their club.
January 28, 2014
Rated 5 out of 5 by CAP62 Always a nice stay
We stay here often when connecting on long flights and it is always a welcome event. The staff is excellent and they care about your comfort. The food is very good and the service good.
July 7, 2014
Rated 4 out of 5 by PINEAPPLEBREATH AIRPORT HOTEL
ALL YOU WANT OR NEED IN A AIRPORT HOTEL AND A WESTIN TO BOOT!
July 8, 2014
Rated 5 out of 5 by ckone08 This hotel ticked nearly all the boxes
The location was great, 10 mins from airport and a 30min BART (train ) ride to SF Downtown ($8 return). The room and hotel was very quite, comfortable and clean. Staff very friendly and efficient, nothing a problem. Meals simple but yummy. Across the road is a path along the waterfront - great for walking, running, plane watching (international and domestic runway right in front - can't hear from room) or accessing restaurants. Also a lovely shopping district is a short taxi ride away. Highly recommend this hotel.
October 5, 2013
Rated 5 out of 5 by smitty72 great location/great staff
we had flown in from Hawaii and was met by the shuttle bus and driven the short distance to the hotel. checked in and was at the bar having a much deserved cocktail,less then an hour after our plane landed. service,room and cocktails were great. On our departure I left our cell phone in the room and upon arriving home back in Chicago there was a message waiting that thery had found the phone and they were shipping it home.can't say enough about the hotel the staff and the service. please don't change.
October 15, 2013
Rated 4 out of 5 by CTraveler Good choice for airport accomodations
The Westin SFO is a good choice at the airport. I almost always stay here when I need an airport hotel. Large rooms, good gym and pool, all the expected amenities. The staff makes the place - very gracious and friendly. As a Platinum you are treated very well - room upgrade and breakfast. This hotel is closer to the airport than some of the other choices, so the shuttle is a fast trip to the terminal. Had a problem with the heater in my room and maintenance was there quickly to address the issue.
June 12, 2012