Rated 5 out of 5 by SeaBreezeSue The staff are exceptional
The staff at this hotel are very attentitive to you when you check in and with any other item you need them to address. They have perfect etiquette and address you by your name. Very professional and efficient!
May 27, 2014
Rated 5 out of 5 by Priscilla15 Exceeded our expectations
The whole hotel smells wonderful and is beautifully decorated. All of the staff was great! Anything we requested was delivered promptly. Everything was super clean and comfortable. We will definitely be coming back again! Highly recommended!!!!
May 21, 2014
Rated 3 out of 5 by Selah8 This hotel is old and needs a major overhaul
Basically, this is a dated hotel that good use major upgrades. The wind howls down the floors, the hotel and lobby is old and quite frankly, ugly. The rooms are dated. There is No club lounge here for SPG.
Seems like it could be a good location but a waste of space otherwise.
August 19, 2014
Rated 4 out of 5 by bzed No towels
We requested additional towels as we had four in our party. We discovered the shortage while taking morning showers. It took over 20 minutes to receive them
August 21, 2014
Rated 5 out of 5 by rklee45 Great Hotel
We had a great weekend stay at this hotel. Airport shuttles very timely and easy to find. We came back late our first day and were concerned the restaurant would be closed since it was near 10pm. We were seated without hesitation and the food was great, and the service excellent. The wine list was excellent like you would expect to see in San Francisco. Overall a great stay and will definitely return.
July 2, 2013
Rated 5 out of 5 by Moose30 My stay was fantastic!
I was expecting just an above average room but all of their accommodations were top tier! The bed was like sleeping on a cloud, the shower had a huge rainhead w/ handshower and luxurious towels. And for breakfast in the restaurant downstairs I asked for a croissant and it happened to be freshly baked from scratch and I even got a free refill on my delicious beet/apple juice. I was blown away!
June 7, 2013
Rated 4 out of 5 by aw1335 Audiophile convention
We had a great time, although it was odd that we were surrounded on both side by rooms filled with speaker equipment and live demos. I would have thought that all these business-type activities would be sequestered to the same floor(s). But it wasn't loud enough to be an issue.
August 18, 2014
Rated 1 out of 5 by fwhittlesey Figure out wifi, it's 2013
Poor front desk service, lousy restaurant with inattentive service, but worst: bugs with wifi, spending time on the phone with "tech support". That's like having to call tech support to get running water. And they charge for it! Come on Westin, figure it out. No wonder this was the only hotel with available rooms in the entire Bay Area going into pride weekend. Do not stay here, ever!
June 27, 2013
Rated 1 out of 5 by GIredd Worse stay ever for price
Room as far as sleeping only was ok. I never been in such an expensive hotel with no fan in the bathroom, no fridg for left over food, no microwave, no ice bucket or location for ice, no vending machines. I have never experienced such rude service in a gift shop either. The quality of the food in the restaurant was very poor. In the future for Seminars I will choose else where.
June 7, 2013
Rated 5 out of 5 by fangirl Uber Convenient
Located minutes from SFO, with easy shuttle service. Hotel is clean and staff is friendly and attentive. Indoor heated pool is great when it is cool (foggy) outside, workout is available as well. Breakfast buffet serves all the basics for a quick and convenient morning meal. 20-25 minutes to the City and 30-40 to Silicon Valley so a nice quiet happy medium.
December 1, 2011
Rated 1 out of 5 by CJL2013 This Westin is worn
This hotel did not meet my criteria of what a Westin property should be. The room was old and tired with torn carpet, dirty wallpaper and worn out pillows and mattresses. Definately not a "heavenly bed" experience. Upon check out, the concierge did not ask about my stay - and seemed put off when I asked for a paper copy of my billing receipt.
March 27, 2013
Rated 5 out of 5 by Asknapp Great Service
Everyone from bellman to front desk staff were so friendly & helpful! Our 2 yr old son LOVED watching the planes come & go from the window of our room----but we were never hassled with any of the noise! The sound proof glass was perfect!
Only drawback was that the indoor pool, for nice as it was, was freezing cold, the heater was broken.
August 31, 2012
Rated 5 out of 5 by VBMJ Very nice Hotel near airport
I stayed there on a single night visit to San Francisco. It is very near to the airport and is easily accessible and they also provide complimentary round trip airport shuttle service for their guests. I really liked the hotel ambience and the lobby looked inviting. The reception staff was very helpful and accommodated our early check-in and late check-out requests without any questions or hassles.
They also have a pool which I thought gave a tropical feel and looked well maintained. We stayed in a Deluxe King room and I really liked the room. The best feature was the rain shower head! The airport is very close to the hotel and you can see planes landing and taking off. I am sure the hotel rooms are soundproof as we could not hear any noise from the planes flying all the time.
We had a very peaceful stay and a good night's sleep! I would go back again for sure.
August 11, 2014
Rated 5 out of 5 by Rescue61 Excellent service, convenient location
This hotel was perfect for a quick overnight stay in the city. I didn't need to shop around for other hotels because I knew I could count on the Westin brand and this hotel lived up to my expectations. The staff was very welcoming and helpful. The room was clean and very quiet, even though it's adjacent to SFO.
August 20, 2012
Rated 1 out of 5 by Monte Westin San Fran Airport
Worst Westin I have ever stayed at. Hotel should not even bear Westin name. Needs a massive reno or better yet - should be torn down. It is more like a seedy motel than a hotel. Outdated, not very clean. Way too expensive for what you get. Just overall, not a good feel. Very disappointed
October 10, 2013
Rated 5 out of 5 by KAB1 Great location!
The check in and check out are seamless with very friendly staff. This is important when traveling for business. I highly recommend this hotel to everyone!
August 17, 2014
Rated 1 out of 5 by farinc Most Pedesrian Westin I've Stayed In
Just an ordinary hotel. Nothing noteworthy.
As usual, as a long standing SPG Gold Member, no room upgrade offered even though suites were available as I called reservations prior to checking in. As always, they lie and say none are available. I've been a Gold member since SPG offered their program. And with hundreds of nights in stays, I've only had 3 hotels offer me a room upgrade. The membership is truly meaningless where room upgrades are concerned unless you are Platinum where they are supposedly required to provide an upgrade.
I was surprised that they would still have the double headed showers, especially in "environmentally pro active" California.
I'm slways amazed at how inconsiderate other hotel guests are at allowing their doors to slam shut at all hours of the night and early morning hours. Hotel could resolve this by putting up reminder signs and silent shutting doors; they exist.
Pool and jacuzzi was great.
Staff were very friendly and helpful when asked upon.
Restaurant staff also very pleasant.
January 27, 2013
Rated 4 out of 5 by Mec02 This hotel has great features ...
Excellent location for airport proximity; shuttle is very efficient. Bonus is the Grill & Vine Restaurant which has a varied and delicious menu.
August 17, 2014
Rated 5 out of 5 by CTAMember1 CTA Member
I appreciated the excellent staff. I am sorr I am not able to name them for their help registering, checking my e-mails, and with parking. I also appreciate the friendly and professional doorman who helped with the shuttle to the airport.
January 22, 2013
Rated 1 out of 5 by Sorry60 I am sorry to say
For the first time, I had a terrible experience. The smell of smoke coming trough the ventilator in the bathroom and a party in the next room that lasted from 4 p.m. to 2 a.m. I contacted the front desk but nothing changed.
April 29, 2013
Rated 5 out of 5 by SissyNumber1 Our Westin Family
Although I was raised just north of the Westin Millbrae and have family living in the area I always stay at the Westin Milbrae. They are part of my extended family. Of course, none of my local family has a pool or spa.
January 27, 2013
Rated 5 out of 5 by Andi49 Excellent hotel
We stayed here b/c of its proximity to SFO. The room was very comfortable and a nice size. We ate at the pub restaurant and enjoyed our simple meal of a flatbread pizza. Shuttle service to SFO was easy and on time.
July 13, 2013
Rated 5 out of 5 by Sandra2 Excellent hotel near the SF Airport
We booked a day room at the Westin San Francisco Airport hotel and were very pleased with the room and staff. We were able to relax and work during our long layover in very pleasant and comfortable surroundings.
July 21, 2013
Rated 4 out of 5 by CadMan Good airport hotel - Staff may need some motivation
Had a comfortable stay before flying internationally. Staff were friendly enough but a bit slow and didn't exude a desire to serve. Just doing their job - if they had to.
August 14, 2012
Rated 5 out of 5 by LoyM Great Location
Overall, we were very pleased with our stay.. However, as a starwood preferred guest, we were disappointed that our room was not on the starwood preferred guest floor.
September 26, 2012
Rated 5 out of 5 by Moola5150 Loved it
I stayed at the hotel for work conference. It was so relaxing! The bed was so comfortable! You just melted into the bed at night! I did not even hear the air planes.
In the morning, I had amazing shower, loved the shampoo and comfortable robe!
August 13, 2014
Rated 5 out of 5 by GrantE Easy in and out from SFO
Rooms were very clean, GREAT easy shuttle service to and from SFO. Easy access to San Francisco and Burlingame, San Mateo, San Bruno. Ill stay again!
July 6, 2013
Rated 5 out of 5 by beegee Excellent staff
As usual, the staff from the driver who picked us up at the SFO and returned us to SFO and everyone in between was SUPER. A wonderful stay. Thanks.
August 31, 2013
Rated 2 out of 5 by Missy60 Elevator Noise!
Our room was on the sgp 7th floor but right next to the bank of three elevators. These kept us awake most of the night. On other stays at this hotel, we have had a quiet, comfortable room.
August 14, 2014
Rated 3 out of 5 Not the best Westin, but convenient to the Airport
This Westin was a little below my expectation, generally speaking, however it was very convenient to SFO and the staff was very accommodating.
September 4, 2012